MS Office multi-windows error
Hey Guys,
One of the users is having an error when try to open Excel files attached from MS Outlook emails. Apparently,
the preview window on the bottom become blank and she can't manage to go through the spreadsheet. I have tried the basic things like update Windows and Office, change the folder options and make sure there are enough memory RAM and processor resources.
MS Office 2013 Home & Business
MS Windows 7 Professional SP1 professional
MS Exchange 2010 SP3
Do you have any idea what could be?
If the answer was helpful, please mark as closed.
Maurício A. Sasia
System and Network Administrator
Microsoft MCSA|MCP(2x)|MCDST|MCTS(2x)|MCITP(3x)
ITIL Foundation Certified v3
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Hi,
If this is just Excel problem, maybe this problem caused by Excel extension or script problem. Please check if you make any changes to Excel recently.
Roger Lu
TechNet Community Support
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dear microsoft team,
i recently installed microsoft office 2010 on my company laptop which is running on Windows XP sp3 platform.
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xiaomingHi,
1. Regarding this issue, you can check this KB:
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http://support.microsoft.com/kb/313937
2. If you received any error code or the error message, please let me know. So we can handle this issue better.
3. If the issue still persists, let's use safe mode to check issue, you can refer to the following template:
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1. Click Start, point to All Programs, and then point to Microsoft Office.
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If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:
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To wrap this thread up; I have had an answer on stack overflow.
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