MS Office Professional 2010 outlook Problem

When I start MS outlook 2010 I get a message
(the connection to Microsoft exchange is unavailable. outlook must be online or connected to complete this action)
I have installed MS Office SP2 but it did not work,
kindly help to solve this problem

Hi,
To narrow down the cause, I recommend the following troubleshooting:
1. Check the connectivity by the tool “Test E-mail AutoConfiguration”:
http://social.technet.microsoft.com/Forums/en-US/54bc6b17-9b60-46a4-9dad-584836d15a02/troubleshooting-and-introduction-for-exchange-20072010-autodiscover-details-about-test-email?forum=exchangesvrgeneral
2. Check if other users come across the same issue.
3. Check if the issue can be reproduced on another Outlook client.
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

Similar Messages

We purchased Microsoft Office Professional 2010 (3 Activations) in Dec of 2011.

We purchased Microsoft Office Professional 2010 (3 Activations) in Dec of 2011. We only activated one License, on my wife’s computer, I was using Microsoft Office Professional XP on my computer at the time and did not need to install one of the Microsoft
Office Professional 2010 (3 Activations).
I have tried to use the download link that was sent from the original purchase in 2011;
(care.dlservice.microsoft.com/dl/release/0/1/7/017702EB-0977-42A9-A1A9-593DFC1150EE/14.0.4763.1000_ProfessionalPlus_retail_ship_x86_en-us_exe/ProfessionalPlus.exe)
download the Microsoft Office Professional 2010 (3 Activations) from this site.
Is it still possible to download the Microsoft Office Professional 2010 (3 Activations) ?
Thank You;
Jeffery Moss
[Moderator deleted private information]
----Original Message----- From: Pro Logistic Industries Sent: Friday, December 30, 2011 6:20 PM To: Susan Moss Subject: Order Confirmation
Thank you for your recent order. Below is your confirmation that we received your order. Please review the information below and notify us immediately if you have any
questions.
Customer Service Pro Logistic Industries (888)710-4084 (support at prologisticindustries.com)
-------------------------------------------------------------- ORDER CONFIRMATION                    Invoice No. 2415
Bill To: Susan Moss
8580 Beechwood Drive Denham Springs LA 70706 US
Ship To: Susan Moss
8580 Beechwood Drive Denham Springs LA 70706 US
Order Date:    12/30/11 Payment By:    Discover Confirmation No:   D105245252A Shipment Tracking:
Pro Logistic Industries Items 1 Microsoft Office Professional 2010   (3 PC License) @ $99.99 = $99.99
Sub-Total: $99.99
Shipping: $0.00 ()
Sales Tax: $0.00
Pro Logistic Industries Total: $99.99
Store Credit: -$0.00
TOTAL DUE: $99.99
From: Pro Logistic Industries
Sent: Friday, December 30, 2011 6:25 PM
To: (susanmossatcox.net)
Subject: Microsoft Office Professional 2010
Microsoft Office Professional 2010 (3 Activations)
PLEASE READ THROUGH THIS ENTIRE MESSAGE BEFORE INSTALLING.
*This copy of Microsoft Office Professional has 3 Computer Activations. Below you will be provided with detailed instructions of how to download and activate your software.
Please follow the download instructions below: Please note that any previous versions of Microsoft Office that you have currently installed on your computer will automatically upgrade when steps are followed below. If you do not have any version of Microsoft
Office installed on your computer, you will simply follow the steps below to download and activate the software to your computer.
You will be able to use these instructions for 3 different computer activations. Please repeat steps when installing and activating the software on multiple computers.
INSTRUCTIONS FOR COMPLETE INSTALLATION AND ACTIVATION:
1.
2.
(care.dlservice.microsoft.com/dl/release/0/1/7/017702EB-0977-42A9-A1A9-593DFC1150EE/14.0.4763.1000_ProfessionalPlus_retail_ship_x86_en-us_exe/ProfessionalPlus.exe)
[Moderator deleted the key]
1.3.     Once you have received a green check mark, the program will continue and automatically close.
2.
5.     You will see a screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone).
1.
1.
If you have any questions or difficulties downloading and activating your Microsoft Office Professional 2010 software, please contact us directly (support at pbdistributiononline.com). We will be at your assistance to help you with any questions or needs
that you may have.
From: Susan
Sent: Friday, December 30, 2011 8:11 PM
To: (support at pbdistributiononline.com )
Subject: Activate MS Office 2010
After installing MS Office 2010 from your Website I have tried to activate the MS Office 2010. The instructions stated; Now you will REOPEN one of the programs for example Microsoft Office Word. I do not see this choice, the only choice is by
going to; Programs, Microsoft Office 2010, select I have already purchased Microsoft Office 2010, Activate... a box warning about a valid product key appears as seen by the first screenshot below... I clicked OK and then I entered the product key that
was emailed to me from Pro Logistic Industries – (prologisticindustries in gmail.com) but this does not work as shown by the second screenshot below... as it states... this is not a valid Office Product Key... You also stated in your email; You will see a
screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone). I don’t see a choice to activate by phone... Please help me with this problem. At the bottom is the original Link
and Install Instructions email I received from you.
Microsoft Office Professional 2010 (3 Activations)
PLEASE READ THROUGH THIS ENTIRE MESSAGE BEFORE INSTALLING.
*This copy of Microsoft Office Professional has 3 Computer Activations. Below you will be provided with detailed instructions of how to download and activate your software.
Please follow the download instructions below: Please note that any previous versions of Microsoft Office that you have currently installed on your computer will automatically upgrade when steps are followed below. If you do not have any version of Microsoft
Office installed on your computer, you will simply follow the steps below to download and activate the software to your computer.
You will be able to use these instructions for 3 different computer activations. Please repeat steps when installing and activating the software on multiple computers.
INSTRUCTIONS FOR COMPLETE INSTALLATION AND ACTIVATION:
1. Use the following link to download and install Microsoft Office Professional 2010:
(care.dlservice.microsoft.com/dl/release/0/1/7/017702EB-0977-42A9-A1A9-593DFC1150EE/14.0.4763.1000_ProfessionalPlus_retail_ship_x86_en-us_exe/ProfessionalPlus.exe)
2. Once you have downloaded the software, your software will be provided with the setup/installation file. Please Run the file. During the installation you will be prompted to enter your product activation code below:
[Moderator deleted the key]
3. Once you have received a green check mark, the program will continue and automatically close.
4. Now you will REOPEN one of the programs for example Microsoft Office Word.
5. You will see a screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone).
6. First try the activation process by internet, if your product fails to activate by internet, use the phone activation. (The phone activation will never fail to successfully activate your software). When using the telephone method, you will be asked to
enter the number of times that the product key has been activated, please make sure to press 1.
7. Congratulations, your software is successfully activated and ready for use.
If you have any questions or difficulties downloading and activating your Microsoft Office Professional 2010 software, please contact us directly (support at pbdistributiononline.com). We will be at your assistance to help you with any questions or needs that
you may have.

Hi,
If the request is to download Office 2010, please refer to this link below:
http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx
I'm sure you still keep the product key, follow the process to enter the key, you should be able to download then.
Regards,
Melon Chen
TechNet Community Support

Downloading MS Office Professional 2010

I purchased a replacement computer and I am trying to install my copy of MS Office Professional 2010. I went to office.com/productkeycard; entered my key card; and, got the prompt to start the download. After downloading I could not get the
"run" prompt but rather the "open with" prompt.

It seems the downloaded file is in the ISO or IMG format, you can use a third-party tool like MagicISO or WinCDemu, to "mount" the file as a virtual disc drive, then, run the setup.exe from the virtual drive.
Tylor Wang
TechNet Community Support

Reinstall Office helps with Outlook problem

we're just finishing migration to Exchange 2013 and found some Outlook 2013 clients (migrated from Exchange 2010) can't communicate with Exchange 2013. even if i recreate the Outlook profile.
what worked is to reinstall Office 2013. i will also be posting in the Office 2013 forum just want to get ideas why a reinstall fixed the problem.

Hi Reno,
Try the below steps to identify connectivity issue on the Outlook user profile.
To perform the procedure in this topic, confirm that you have started Outlook.
Procedure
To view established connections in Outlook
Press the CTRL key and right-click the Outlook icon in the notification area.
Select Connection Status.
In the Exchange Server Connection Status window, you can view information about the current connections Outlook has established to the Exchange server. The following figure shows the Exchange Server Connection Status window.
Exchange Server Connection Status
Launch Outlook, hold Ctrl key and right-click the Outlook system tray icon. You will see two new options in the context menu, i.e;
Connection Status and Test E-mail Auto Configuration.
Click Test E-mail AutoConfiguration to verify and check the email server configuration.
Try Changing Proxy Authentication Settings:
NTLM\BASIC\Negotiate
Open Outlook->File> In the account settings dialog, press on More Settings… and then select the Connection tab. At the bottom you’ll find the button for Exchange Proxy Settings.
Changing the authentication settings for Outlook Anywhere.
While you could try to change the authentication from Basic to NTML, usually it will result in you not being able to connect to the Exchange server anymore. This is because the Exchange server is most likely configured to use Basic Authentication only. You
can contact your Exchange administrator and ask if it is possible to support NTML Authentication instead.
Enable Outlook Anywhere in Outlook
Regards,
Satyajit
Please “Vote As Helpful”
if you find my contribution useful or “Mark As Answer” if it does answer your question. That will encourage me - and others - to take time out to help you.

Should I / Can I add Sharepoint to my Office Professional 2010 ??

I have just upgraded from office 2003 to office 2010. We are limited to 2010 because of some legacy programs. Anyway this is my first install of office 2010 that I need to install on 40 or 50 computers. During the process of installing
I get to a screen that says "Welcome to Sharepoint Workspace" "Create a new account" when I click Next it asks me to "Create an account using your email address" and so on.
We do not have a sharepoint server, I also know almost nothing about sharepoint.
Here are my questions,
Can I create a share point account without having sharepoint?
If having SHAREPOINT without a Sharepoint Server is useless then should I in future installs remove some portion of the install when I install office 2010?
Thanks.

Hi,
Thanks for visiting our forum.I noticed that you have get the answer from SharePoint forum.
http://social.technet.microsoft.com/Forums/sharepoint/en-US/32ca1894-0ebe-4a23-9441-a2fd9acc7cd3/installing-office-2010-should-i-set-up-share-point-for-users?forum=sharepointgeneralprevious
Have a good time.
Regards,
George Zhao
TechNet Community Support

MS Office Professional Plus 2010 Fails to Install on WIndows 8.1

Hi
I have a MS Windows 8.1 (64-bit) and I am trying to install MS Office Plus 2010 on it. But it keeps showing this error :
Catalyst Package Install...
    Package: SingleImageWW
    File: C:\MSOCache\All Users\{20140000-003D-0000-0000-0000000FF1CE}-C\SingleImageWW.msi
    Command Line: ADDLOCAL=PPTPresentationTemplates,ThemesAdditionalFiles,NonC2R_PPTNonBootFiles,OneNoteToIEAddin,OfficeAppSupport,DocumentImagingUtils,OutlookDVAct3Files,ACCESSNonBootMiscFullFiles,DeveloperWizards,ProductFiles_B2TR,XDOCSEditorFiles,OutlookDVOrg97Files,ExcelAddinFiles,Excel_PIA,OutlookSearchShellReg,OfficeMSProof6,Publisher_PIA,AccessWizards,AceRepl,OutlookMAPIPST2,NonC2R_OneNoteNonBootFiles,SmartTag_PIA,PubCoreClipArtFiles,OutlookOms,CAGCat10Clips,VSTO,WORDBibliographyFiles,MSTagPluginIMContactFiles,PPTSoundFiles,OutlookDefaults,SingleImageExtras,WebDriveFiles,Office10Fix1,dummy_MSCOMCTL_PIA,DCubeHidden,OISFiles,InternationalSupportFiles_JPN,PubPaperDirect,ProofingParent,SetupExeArpEntry,OUTLOOKFiles,Gimme_OnDemandData,LISTFiles,WORDDocumentTemplates,NonC2R_ProductFiles,WORDSharedFiles,CAGFiles,CAGOffice10,TextConverters,Excel_WISPFiles,PubFontsBalanceSys,Outlook_PIA,OfficeIntlRDC,OfficeOLESupport,OfficeCoreRDC,VSTOCLR35,AceFiles,SetupExeAddRegistry,OutlookDVExtensionsFiles,WebDiscussFiles,SetupXmlFiles,TCDRegistration,MSTagPluginNamesFiles,SetLanguageFiles,OutlookDVCsvWinFiles,GRAPHFiles,Ace_PIA,OneNoteMobileSyncDesktop,CAGCategoryFiles,WISPFiles,CAGCat10,AceOdbc,OutlookSocialConnector,OutlookDVPabFiles,MsoInstalledPackagesScoped,OutlookMAPIEMS2,OutlookMAPILDAP2,QueryFiles,MsoCommonShellHandler,OfficePostBoot,InternationalSupportFiles_ArialUni,OutlookImportExportFiles,VisioPreviewerFiles,WhiteRabbitHidden,AlwaysInstalled,TCWorks7Files,PowerPoint_PIA,dummy_Office_PIA,OutlookMessaging,THEMESFiles,MSTagPluginsFiles,OutlookMAPI2,OutlookMAPICONTAB2,MetricConverter,WORDBordersFiles,RhdInspector,PubWizards,NonC2R_OneNoteFiles,LOBiFiles,WORDNonBootFiles,OneNoteQuickNote,OneNotePIA,OneNoteNonBootFiles,GraphicsFiltersFile,OutlookAddIn_SPS,EXCELNonBootFiles,ACCESSNonBootFiles,OutlookDVCsvDosFiles,SetupControllerFiles,OSpp,ExcelConverter12Files,PubCoreFontFilesSys,ExcelAddInEuroToolFiles,PubWizardsTier2,AccessBDCFiles,MSTagPluginBiblioDataFiles,OneNoteFiles,CARegistryFeature,WordConverter12Files,OneNoteHandwritingFonts,WxpFiles,EXCELFiles,Word_PIA,OutlookSearchPHAndPluginReg,ACCESSFiles,IMNFiles,MSSOAP3,PubPrimary,ProductFiles,OSpp_Core,Word_WISPFiles,VisioPreviewerFileAssocFiles,VBAFiles,Graph_PIA,Access_PIA,TranslationCore,OSetupController,ClviewFiles,ThemesTypicalFiles,PubCoreWizardFiles,PubWizardsTier3,OArt_DocTheme,Forms_PIA,OneNoteToOLAddin,OutlookDVDbaseFiles,OUTLOOKNonBootFiles,PPTFiles,PPTNonBootFiles,VSCommonPIAHidden,LOBiMain,WORDFiles,OfficeDigitalSFiles,PubNonBootFiles,ProductNonBootFiles,PubComPrinting,ACCESSSharepointISAM,ACCESSMiscFullFiles,OutlookVBScript,WISPHidden,MSTagPluginBiblioFiles,MSTagPluginDateFiles,CAGOffice10Clips,PubComPrintingEnRGBCMYK
REMOVE=IDCRLFiles,ACCESSDEFiles,OrgChartFiles ARPENTRY_NOMODIFY="#0" ARPENTRY_MODIFYPATH="""C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe"" /modify SINGLEIMAGE /dll OSETUP.DLL"
INSTALLLOCATION="C:\Program Files (x86)\Microsoft Office" SLD_OEMPIDKEY="0" ARPENTRY_NOELEVATEONMODIFY="#0" ARPENTRY_SKUCOMPONENTS="[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Publisher.en-us\setup.xml[~]C:\Program
Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Excel.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Office.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft
Shared\OFFICE14\Office Setup Controller\Proofing.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\OneNote.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Outlook.en-us\setup.xml[~]C:\Program
Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Access.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\SINGLEIMAGE\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft
Shared\OFFICE14\Office Setup Controller\Office64.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Word.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\PowerPoint.en-us\setup.xml[~]"
ARPENTRY_HELPLINK="" ARPENTRY_DISPLAYICON="C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\OSETUP.DLL,1" ARPENTRY_DISPLAYNAME="Microsoft Office Professional 2010" ACCEPTEDEULA="1"
ARPENTRY_DISPLAYVERSION="14.0.4536.1000" BRANDING_XML="C:\Users\MIKE\AppData\Local\Temp\Setup00000794\BRANDING.XML" SLD_SUPPORTSBYPASS="0" SLD_ACID="E705662B-3B8B-482E-8EFD-A40B97447514" SLD_TRIALTYPE="0" WATSONSQM="AUTOREPORT"
ARPENTRY_PACKAGEREFS="[~]AccessMUI.en-us[~]ExcelMUI.en-us[~]OfficeMUISet.en-us[~]SingleImageWW[~]OfficeMUI.en-us[~]WordMUI.en-us[~]Proofing.en-us[~]Proof.en-us[~]Proof.es-es[~]OutlookMUI.en-us[~]Office64MUISet.en-us[~]Office64WW[~]Office64MUI.en-us[~]OneNoteMUI.en-us[~]PublisherMUI.en-us[~]AccessMUISet.en-us[~]Proof.fr-fr[~]PowerPointMUI.en-us[~]"
SLD_DPID="#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"
REMOVESAMEVERSION="" SLD_LICENSETYPE="1" SETUPEXEINSTALLUICULTURE="en-US" ARPENTRY_SHELLUITRANSFORMLANGUAGE="en-US" USERNAME="MIKE LEE" ARPENTRY_CONTACT="" ARPENTRY_HELPTELEPHONE="" ARPENTRY_PRODUCTCODES="[~]{20140000-002C-0409-0000-0000000FF1CE}[~]{20140000-003D-0000-0000-0000000FF1CE}[~]{20140000-002A-0000-1000-0000000FF1CE}[~]{20140000-001F-0C0A-0000-0000000FF1CE}[~]{20140000-001B-0409-0000-0000000FF1CE}[~]{20140000-0019-0409-0000-0000000FF1CE}[~]{20140000-0117-0409-0000-0000000FF1CE}[~]{20140000-0015-0409-0000-0000000FF1CE}[~]{20140000-00A1-0409-0000-0000000FF1CE}[~]{20140000-001F-0409-0000-0000000FF1CE}[~]{20140000-001F-040C-0000-0000000FF1CE}[~]{20140000-001A-0409-0000-0000000FF1CE}[~]{20140000-0016-0409-0000-0000000FF1CE}[~]{20140000-0018-0409-0000-0000000FF1CE}[~]{20140000-0115-0409-0000-0000000FF1CE}[~]{20140000-006E-0409-0000-0000000FF1CE}[~]{20140000-002A-0409-1000-0000000FF1CE}[~]{20140000-0116-0409-1000-0000000FF1CE}[~]"
ARPENTRY_INSTALLLOCATION="C:\Program Files (x86)\Microsoft Office" SETUPEXE_DOARPWRITE="1" ACIDS="0248C7A3-0740-4AA9-B4E2-9D51D8B13528;0AEBDF46-4084-4C03-B276-72E473B1B4B0;175D1EED-A58E-4CA6-A712-56C9A5FC2C21;35CB890A-91EB-4ACC-8C22-C1F4443AF630;4631A3F9-6CB5-41FA-9C09-3A56F5964702;46C05E2D-6280-47BF-9D18-3E8E9A5231E1;6C162E12-C502-4ABF-8C26-F38668409172;714BF8ED-0082-48C7-B135-77640026D026;72381D02-E871-4F37-B3E6-0EE15333035C;8C0D01DC-9002-4E6E-AE6F-DC240CCCA1F8;8C8CD357-B14E-4A71-A3B0-0C29C75E9A01;8C9CEBBB-6624-456E-BCFA-07C6B05E7D36;8DD1B467-F97B-493E-8DF3-BA3113C9E6CC;8FD365E7-A2D0-4275-986A-AAB64F264A57;A2AEC78F-6912-491B-8C0E-3DC93986E93C;B101F5B5-C65C-4D09-BBCE-C163EF8E1667;B331C8CF-25ED-44CF-8BB8-C0DF920754E1;BF4EB0E8-5584-4D21-82D0-CDE414724942;CEC08034-A389-449B-A77A-B6E108825347;CFF38370-227D-48D1-AFC5-3CCB502454F4;DAC1D6E7-3D5B-426D-86DD-D523FEB5725F;DDA35B34-C94B-4622-9727-6F33109B9E0C;E705662B-3B8B-482E-8EFD-A40B97447514;EF671765-FE3F-4836-B046-43AB4E23DC03"
ARPENTRY_SPPSKUID="[~]E705662B-3B8B-482E-8EFD-A40B97447514[~]" ARPENTRY_NOREMOVE="#0" AUTO_ACTIVATE="1" SLD_PKU="0" SLD_PID="82503-556-4287266-70694" LICTYPE="ltPERP" ARPENTRY_UNINSTALLSTRING="""C:\Program
Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe"" /uninstall SINGLEIMAGE /dll OSETUP.DLL" ARPENTRY_NOREPAIR="#1" ARPENTRY_URLUPDATEINFO="" ARPENTRY_URLINFOABOUT="" REMOVEPREVIOUS=""
ARPENTRY_CACHELOCATION="C:\MSOCache\All Users" REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Users\MIKE\AppData\Local\Temp\Setup00000794\"
ARPSYSTEMCOMPONENT=1 TRANSFORMS="C:\MSOCache\All Users\{20140000-0115-0409-0000-0000000FF1CE}-C\ShellUI.MST" ALLUSERS="1"
PERF: TickCount=373437 Name=MsiPackage::Install Description=Calling OMsiInstaller::InstallProduct for package file "C:\MSOCache\All Users\{20140000-003D-0000-0000-0000000FF1CE}-C\SingleImageWW.msi"
Log level changed from: Standard to: Verbose
FILESINUSE: One or more (windowless) processes are holding files in use.
FILESINUSE: No files have been reported in use, yet a reboot is requested from Windows Installer. Reboot will be required.
FILESINUSE: Scheduling reboot operation: Deleting file C:\Program Files (x86)\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\TBD88B.tmp. Must reboot to complete operation.
Log level changed from: Verbose to: Standard
Error: Failed to install product: C:\MSOCache\All Users\{20140000-003D-0000-0000-0000000FF1CE}-C\SingleImageWW.msi ErrorCode: 1603(0x643).
I have read through some of the other forum threads and implement the fix but the installation still fails.
Any help would be appreciated.
Thanks.

these may help
http://blogs.technet.com/b/odsupport/archive/2010/12/30/troubleshooting-office-installation-failures.aspx
http://technet.microsoft.com/en-us/library/cc511506
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

EMET and Office 2007/2010

What is the EMET support team's position on EMET for all Office 2007 applications?
Will this ever be a "supported" configuration (maybe on 2010?) or will these techniques be incorporated natively into Office?
This is an exciting product and I thank Microsoft for investing in it.
My idea of a party is a virtualization server and a room of TechNet DVDs

Thanks Daniel for your words on EMET.
We have been successfully enabled EMET for Office 2007/2010 without problems. Having said this, depends on the
scenario where you are using Office 2007/2010 and the plugins/macros you use on the daily basis.
As always, I encourage you to test it in your specific scenario and tweak the mitigations that could affect your
normal usage of such applications.
Thank you,

I use Microsoft Office Professional Plus 2010, when clicking a link in Outlook I always get a General Failure box stating 'The system cannot find the file specified' yet it still goes to the specified page. Any ideas on how to resolve this

I use Microsoft Office Professional Plus 2010, when clicking a link in Outlook I always get a box stating
General Failure. The URL was "http:// etc etc".The system cannot find the file specified.
Yet it still goes to the specified page. Any ideas on how to resolve this

I am having the exact same problem with Windows 7 Professional. Out of the blue, this issue just started a few months ago when running my monthly Windows Backup where I have used a USB drive for the last 3 years, and never ever had this issue before. Most
of the solutions listed on the Microsoft websites and answers deal with
"Restore" functions, not the
"Backup" itself. I have 3 folders being skipped during the backup.
So I went and changed the Backup from "let Microsoft choose files, directories, etc" to "Let me choose". I included the files and folders that were being skipped, and ran the "Backup" again, and got the same error message,
but the files that were skipped the first time were "Backed up" finally. This issue is somehow related to my "Libraries"?
The 3 backup problems are:
Backup encountered a problem while backing up file C:\Windows\System32\config\systemprofile\My Audio Books\Audio Book Recordings. Error:(The system cannot find the path specified. (0x80070003))
Backup encountered a problem while backing up file C:\Windows\System32\config\systemprofile\My Audio Books\Audio Book CD Label-Cover Art. Error:(The system cannot find the path specified. (0x80070003))
Backup encountered a problem while backing up file C:\Windows\System32\config\systemprofile\My Audio Books\Audio Book MP3 Tag Art. Error:(The system cannot find the path specified. (0x80070003))
Did a "checkdisk" - no problems. Ran a program to fix registry - no problems. All updates up to date. I guess I could eliminate these folders from the Backup folders in the
Library, and just choose them under the "Users" locations, and be done with it. But I really want to understand this, and fix it. This is within Windows 7 and may be related to Windows Media Player or
some recent Windows update. Thanks.

Ms office 2010 professional plus uninstallation problem

Currently I am using dell inspiron, 64bit, windows 7 Ultimate. I had installed 32bit ms office professional plus 2010. But after clicking the application there is no any response and when i tried to uninstall it, my system going to log off and then
shutdown.
While installing ms office 2013, it showing an error that is "remove all 32bit apps before installing 64bit".
What should i do now ?

Hi,
This forum is to discuss problems of Office development such as VBA, VSTO, Apps for Office .etc. But I think your question is more related to installing and uninstalling of Office product.
I suggest you posting it in Office 2010 - IT Pro General Discussions for more efficient responses.
Thanks.
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Office 2010 Outlook hung problem

Dear SIR,
I used office 2010 outlook, My outlook configured with 'GOOGLE APPS'.
But suddenly I am getting issue with outlook 2010.
When I click home or send & received tab then outlook hang approx. 1 or 2 minutes.
I installed aslo office SP1 & SP2 getting same issue.
Regards,
Dipak

Hi,
Please try to go to Outlook 2010 > File > Info > Account Settings > Account Settings > Double-click your Google Apps account > More Settings > Advanced, then increase the Server Timeouts setting to the max (10 minutes) to check
if it helps.
Besides, we can also try to create a new mail profile and reconfigure your account to check the result. See:
http://support.microsoft.com/kb/829918
Since this issue could be related to the Google Apps, you can also contact the Google Apps support for more assistance.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office Home and Student 2010 Install problems with a Key Code Err..

I had to install a new hard drive, lost everything..So I upgraded to Windows 7 Professional ..
I own a the 2010 Home and Student CD bought at the Microsoft store...Doesn't come with Outlook...
So I ordered the Home and Business 2010 disc with Service Pack 1 Included, this has 2010 outlook ...It loaded and worked fine up to the point I had to replace my Drive with New Windows 7 Pro...
Everything loaded find, but every time I try and use it, its acts like it is caught in some kind of loop...It keep trying install and configure, then ask for my Key Code every time, sort of like a OLMAP132.Dll err...I did manage to make it work once, I even
got back the test email from Microsoft after setting up Outlook....Then when I rebooted the system, this same loop action started ...
I have uninstalled this at least 4 times, searched for anything with ties to Microsoft office, and uninstalled it..Then did a New Clean Install...Still getting this key Code question every time I open up a Office program....So, I am saying without a doubt,
2010 Office Home and Student and Business WILL NOT RUN on Windows 7 professional ......If you have any idea how to fix this..Please respond with facts on how to repair this please....

Greta,,,After down loading ( Off Cat ) tools...I saved that program...However, there is another major problem with Your Instructions I ran into...It seems I'm not the trusted source to change files such as the Mapi32.dll files..So I was unable to attempt
your repair ...However I have found instructions for the task, but it seems very complicated for sure.. Here are the instructions, and I would like for you and maybe a co-worker to check these.. before I make any changes in system..
How to Change the Trusted Installer name...
1. Right Click on the File Or directory.
2.Click On properties, on the Right Click menu.
3.Click On "" Security "" tab
4.Click On " Advanced" Button on the bottom.
5.In the advance Security Dialog Window, Click on "" Owner "" tab
6.Here you will able to see the Current Owner ( ie: Trusted Installed )
7. To take owner ship of the object, click on the Edit button, Give permission to UAC , the highlight the user name in the " Change Owner To" box that you want to assign as the owner for the object. Then Click " OK " to finish the process.
8.Back in the Advanced Security Settings Window , You will see the current owner has changed to the user you just selected.
9.Click the ""OK "" and exit this window.
10. Click "'OK"" again, to exit completely from the Properties window..
11. Repeat Step 1 to 4 to open the object's Properties Window again...
12.Back in Object's Properties window, click on the edit button , and confirm the UAC elevation request.
13. Highlight the Administrators in the " group of users names"" box. If the user ID or group that you want to manage the permissions for the object doesn't exist, Click on.."" Add"" button, and type in the user name or
group name desired into the "" Enter Object names to select ( can use Everyone as user Name)" box and finish off by clicking on the "" OK""
14. In the permissions for Administrators box below ( or any other user name or group name you choose). click on ""Full Control"" under the ""Allow"" column to assign full access rights control permission to Administrator's
group....
http//windows.microsoft.com/en-us/windows-vista/troubleshoot-access-denied-when opening-files-or-folders.

Problem in opening of word and excell files downloaded from email attachment in MS office professional 2013 paper licence

Hi,
I am facing the problem in opening the word and excel files received through email in my MS office professional 2013 paper licence, Microsoft Windows 8.1 enviornment. please help in this matter
regards
Rajeev Bhagwat
Administrative Officer-I
Purchase and Store Section
UGC-DAE Consortium for Scientific Research,
University Campus, Khandwa Road, Indore (M.P.), India.
Telefax-+917312361546

I should further say the files I sent are .xlsx and .docx files. They look fine my end and I send such files all the time without problems.
However, I did try to cheat by going in via the Safari onto my 'live' online email account and the Safari automatically transfers them to winmail.dat files with the same result.
Ahh - have just been on using my PC this time and you are right, it seems that the service provider does the transfer and then when my outlook opens the file (on the PC), it must reconvert to .xlsx etc again.
Very strange.
Ergo, I guess the question should be how I open wimail.dat files ??

Office Professional Plus 2010 - Fails to Install - Error 25004 - "System error: -1073418209" - Microsoft Key Management Server

I am receiving an error when attempting to install a site license copy of Microsoft Office Professional Plus 2010. The enterprise environment that I am in is using a Microsoft Key Management Server for the authentication of all Office 2010 and Windows 7
installations. The error that I receive at the end of the installation is: "Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2010 trials being installed. (System error: -1073418209)".
I have never installed a trial of Office 2010, nor did I ever install the beta of Office 2010. I do have a copy of Microsoft Office Projects 2010 installed. Before attempting to install Office 2010, I had Office 2007 installed. I used the Upgrade option
to install 2010, instead of removing 2007 (which apparently I should have done instead) first. I have tried using the Microsoft FixIt tool to remove both Office 2007 AND Office 2010. Neither of those tools has fixed my problem. Office 2010 also does not show
up in my Add/Remove Programs list.
Any ideas on how to fix this? I do not have time to reformat until after the Holiday seasons, and need to have Office working!

Hi,
The full error text is as follows: Error 25004: The product key you entered cannot be used on this machine.
This is most likely due to previous Office 2010 trials being installed. (System error: 1073422308)
The key you are currently trying to install with, is an Office Professional Plus Trial key. A machine will allow one Professional Plus Trial key installed on it ever. Meaning you can
install a trial on a machine, used it for some time, uninstall Office. When you go back to the Microsoft website and get a new key, the second installation will be rejected with the above error message.
If this is not the situation, try to completely uninstall all the versions of the Office programs from control panel, and then use the suggestions in this KB
article to uninstall it:
How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?
http://support.microsoft.com/kb/290301
Then, reinstall the Office 2010 program.
Best Regards,
Sally Tang

KMS Host for Office Professional Plus 2010

I am configuring KMS Host for Office Professional Plus 2010 on Windows Server 2008
R2 Enterprise machine, same machine is working fine as KMS Host for windows servers.
Problem is when run this command
C:\Windows\system32>cscript.exe slmgr.vbs /atp xxx-xxx-x-xx-x-x-x-(Confirmation
ID provided by Microsoft) bfe7a195-4f8f-4f0b-a622-cf13c7d16864
it gives following output
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F04D' to display the error text.
Error: 0xC004F04D
when run this command
C:\Windows\system32>slui.exe 0x2a 0xC004F04d
Output is
The software licensing service determined that the installation (IID) or the confirmation ID (CID) is invalid
assistance is required
Regards

KMS Host License Pack installed and product key given. Still no success.
Dump of KMS setup is as under
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
Software licensing service version: 6.1.7601.17514
Name: Microsoft Office 2010, KMSHost edition
Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
Activation ID: bfe7a195-4f8f-4f0b-a622-cf13c7d16864
Application ID: 59a52881-a989-479d-af46-f275c6370663
Extended PID: 55041-00096-202-474064-03-1033-7601.0000-1132014
Installation ID: xxxxxxxxxxxxxxxxxxxxxxxxxx (installation ID)
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: 78629
License Status: Unlicensed
Remaining Windows rearm count: 3
Trusted time: 4/25/2014 9:45:09 AM
Ok, so, assuming that the pkey you entered for Office KMShostpack, ends in "78629", now you just need to follow the rest of the instructions on the link above;
1. cscript slmgr.vbs /dti bfe7a195-4f8f-4f0b-a622-cf13c7d16864
[to obtain your Installation ID, although that is displayed in the output from above]
2. slui.exe 4, and then call the telephone number displayed
[close the SLUI window, you don't need it anymore, and, ignore the Installation ID displayed in SLUI, it's for Windows, not Office]
[navigate the telephone prompts to choose Windows/Office activation]
3.At each prompt, enter a group of six numbers. This is the installation ID for Office 2010 that you obtained in Step 1
[get ready to record the response, the ATS doesn't give you much time]
4.When you hear the response, write down the numbers.
[I prefer to type them into Notepad, since I can type faster than I can write legibly]
5.Run cscript slmgr.vbs /atp xxxxxxxxxxxx bfe7a195-4f8f-4f0b-a622-cf13c7d16864, where xxxxxxxxxxxx is the confirmation ID that you receive by telephone
(there should be 48 numbers, no spaces nor dashes).
6.You should see a message that the confirmation ID was successfully deposited.
Don
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All done as DonPick told, result same, problem output is as under
I am configuring KMS Host for Office Professional Plus 2010 on Windows Server 2008
R2 Enterprise machine, same machine is working fine as KMS Host for windows servers.
Problem is when run this command
C:\Windows\system32>cscript.exe slmgr.vbs /atp xxx-xxx-x-xx-x-x-x-(Confirmation
ID provided by Microsoft) bfe7a195-4f8f-4f0b-a622-cf13c7d16864
it gives following output
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F04D' to display the error text.
Error: 0xC004F04D
when run this command
C:\Windows\system32>slui.exe 0x2a 0xC004F04d
Output is
The software licensing service determined that the installation (IID) or the confirmation ID (CID) is invalid

Cannot preview office attachements in Outlook 2010

I just installed Office 2010 Home & Student and Outlook 2010. But I cannot preview any Office files in Outlook. It says "This file cannot be previewed because there is no previewer installed for it". PDF attachments preview just fine.
When I go to Trust Center settings and view "Attachment and Document Previewers...", I don't see anything specifically related to office in there.

Hi,
From your description , I understand that you cannot be previewed any Office files in Outlook because there is no previewer installed for it.
So based on your current situation, I would like to recommend you uninstall your Office 2010 and Outlook 2010 completely use the KB article link.
How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?
http://support.microsoft.com/kb/290301
then reinstall your Outlook 2010 separately.
Sincerely,
Harry

MS Office Professional 2010 outlook Problem

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