MS Office Program Accessibility from Different Users

I have OS 10.8.4 and am running MS Word 12.3.6. I can access all the MS programs just fine with my user account. My wife and son can no longer access the MS programs with their user accounts. Every time they try to open any MS program they get the registration program. We try to register and it tells us we don't have to do that but it will still not open the programs. Anyone?
Thank you.

Have you contacted Microsoft? They have help forums at http://www.microsoft.com/mac

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