MS Outlook 2010 Professional Plus - Word couldn't send mail because of a MAPI failure: "Operation not supported".

I'm receiving the following error when attempting to email directly out of MS Word 2010
The environment: MS Windows XP SP3. MS Office 2010 Professional Plus. Steps to error: I'm attempting to send the document as an email using File > Save & Send > Send Using E-mail > Send as Attachment.
About 8 months ago I had an identical error in MS Office 2010 Beta and did troubleshooting for a few days and was able to resolve it. I'm kicking myself because I didn't take note as to what finally fixed it. Last week I uninstalled Beta and installed
MS Office 2010 when we got our volume copy/key.
The same error occurs in our service desk application Track-It! 5.0 when attempting to email a requestor directly out of the program using a shortcut key; when I resolved this error in MS Office 2010 Beta it resolved it both for MS Word 2010 Beta and Track-It!
5.0.
Attempts thus far to resolve:
Reinstalled MS Office 2010
Repair of MS Office 2010
System Restore to prior to uninstallation of MS Office 2010 Beta (did not go well, reversed System Restore)
Thanks.
Allen Darrah, MCP

Hi,
Try to
rename the Mapi32.dll file, and then start the Fixmapi.exe program:
Click
Start, and then click Search.
Click
All files and folders.
In the
All or part of the file name box, type mapi32.dll, and then click
Search.
When the search process is complete, right-click the
Mapi32.dll file, and then click Rename.
Type
Mapi32.old, and then press ENTER.
Click
Start a new search, and then click All files and folders.
In the
All or part of the file name box, type fixmapi.exe, and then click
Search.
When the search process is complete, double-click
Fixmapi.exe to start the repair process.
Follow the on-screen instructions to complete the repair process.
If this does not work, try to run the program as administrator. Go to the location of WINWORD.EXE and create a shortcut from it by right-clicking - then choose
'compatibility mode' and select 'Run as administrator, save your shortcut to the desktop.
Best Regards,
Sally Tang

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Word couldn't send mail because of MAPI failure, Unspecified error.

This issue is crossposted in Microsoft Answers Word and OUTLOOK. I am posting here in hopes that someone at Mircrosoft may have a solution or at least elevate the issue to someone who does.
http://answers.microsoft.com/en-us/office/forum/officeversion_other-word/word-could-not-send-mail-because-of-mapi-failure/f62678fe-ef1d-42b5-8cfe-1e43d6a1d609
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/word-couldnt-send-mail-due-to-mapi-failure/1f03cf74-9258-411b-9e2b-e41cb5006d71
I dabble with VBA and write and maintain several amateur Word Add-Ins. Accordingly, I have Word 2003, 2007, 2010 and 2013 installed on my PC. They get along fine. However, I am unable to "Share" or "Send" an open Word
document as an E-mail attachment in any version! In each case Word returns an error mesage "Word couldn't send mail because of a MAPI failure, Unspecified error (the same issue occurs with Excel and Powerpoint except the error dialog is a bit different.)
Using Word 2003, I (CAN) "Send to (Mail recipient for review)" in which case OUTLOOK is opened with the document as an attachment. I can also "Send to Mail Recipient" from Windows Explorer, in which case the Word file is attached to
an OUTLOOK message, and I can create an instance of OUTLOOK and send mail from Word using VBA.
I have repaired all Office versions. I have removed the registry keys for all office versions and repaired all versions again. I have run "fixmapi" until I am blue in the face. I have renamed the MAPI32.DLL files and ran sfc \scannow
to ensure that the MAPI32.DLL file is not corrupt. In view of these actions and in view of what I can do, something tells me that the MAPI files are fine.
So what is this "Unspecified error?" This problem is rife on the internet and most of the "canned" solutions have been marked "Answered" by some MS support engineer. These "canned" solutions might have
fixed the issue at one point, but they don't work now. At least not for me.
Thanks.
Greg Maxey Please visit my website at: http://gregmaxey.mvps.org/word_tips.htm

Hello Greg,
I noted that there are 2 knowledge articles that describe scenarios where you may encounter this error.
KB 291152 You receive a "Word couldn't send mail because of MAPI failure" error message when you try to send a Word document as an e-mail attachment in Word 2002
http://support.microsoft.com/kb/291152/EN-US
KB 929362 You cannot send a file by clicking Send in a different program when Outlook 2007 is running as administrator
http://support.microsoft.com/kb/929362/EN-US
Please let me know the following:
1. What version of Outlook are you using?
2. Do you have Outlook open when you attempt the File > Share > Email as attachment from Word? If not, does the error occur if you open Outlook, open Word and then try to send the email?
3. If you close/reopen Word and then try the send again, do you get the same error?
4. Are you running either Outlook or Word in an elevated mode?
5. What happens if you start both Outlook and Word as "Run As Administrator". You may have to right-click each applications' .exe file to be able to choose the "Run As Administrator" option.
6. Do you get the same error when using File > Share > Email as attachment using Excel?
7. In Internet Explorer, open the Internet Options. On the General tab within the browsing history, delete your temporary Internet files and website files
8. Does the issue occur in selective startup mode?
Steps to setup selective startup mode:
Click on the Windows Start button, in the Search box type msconfig and then hit enter. This should open up the System Configuration Utility. Make the following adjustments within each tab.
Services Tab:
- Check the option 'Hide All Microsoft Services'
- Click on button 'Disable All'
Startup Tab:
- Click the button 'Disable All'
- Go back through the list and enable any Microsoft items
Click Ok. It will say “You must restart your computer for some of the changes
made by System Configuration to take effect”. Hit the ‘Restart’ button.
When the PC reboots try to run your test again.
To return back to a normal boot launch msconfig again and choose 'normal startup' on the general tab, click Ok and then reboot the PC.
Regards,
Dennis

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When my client leaves for the day and his computer is idle his outlook 2010 Professional Plus stops sending/receiving. Because of this NONE of his emails get forwarded to his phone when he is away from his computer. I've spent HOURS trying
to figuring this issue out, but I have not been successful. Please help me make send/receive work continuously.

Hi,
The user can’t send/receive any emails, not just can’t forward emails to his phone, right? If I’ve misunderstood something, please feel free to let me know.
Did he forward emails to his phone with Outlook rules?
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(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

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I have my research paper got corrupted some how. When I try to open it, I get the following error:
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Seems that you've received an "end tag" error when you open a DOCX file in Word 2010. After installing Office 2010 SP1 as
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<m:oMath>
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<mc:AlternateContent>
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</m:oMath>
Note: unzip the source file by unzip tool and you will also have to use an application such as Notepad to edit the XML.
Feel free to post back.
Tony Chen
TechNet Community Support

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I ordered a copy of Microsoft Office 2010 Professional Plus for my wife's netbook computer a few years ago through my employer's home use programme. I downloaded it directly from the MS website at the time.
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Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

KB2837583 CU for Office 2010 Professional Plus breaks multiple line fields document information panel

When we install CU KB2837583 for Office 2010 Professional Plus I get an error on the document information panel in Word while saving the document to SharePoint 2010.
The error shows a red border around the multiple lines field "Adres" saying that the field contains errors.
We had this issue before with CU
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Hi,
As the error message, please try the workaround:
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Quote from:
http://social.technet.microsoft.com/Forums/en-US/b867398d-93fb-4015-82ee-e00f75a671d4/sharepoint-ms-word-document-only-specific-pattern-allowed-only-data-in-the-following-pattern-is?forum=officeitproprevious
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How do I correct Error 1402 when installing 64-bit Office 2010 Professional Plus?

During installation of Office Professional Plus (64-bit) on a 64-bit Dell PC with 4 GB RAM, installation fails about 75 percent of the way through resulting in file roll back. Display: Error 1402 "Setup cannot open the registry key ('UNKNOWN\Components\DA42.
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To all that encounter the same problem...use this advice from michelsmith!
I have just had numerous dramas over the last few weeks with Microsoft office 2010 professional plus. My first issue was a skype virus I infected my computer with which stuffed around with security settings and hid all my folders.....then I tried to uninstall
Office and reinstall with no success (as it hid all my systems icons...I'm no computer person so thought this was the best way to rectify it).
Sometimes it would install then would come up with registry errors 1402 othertimes it wouldn't even get that far.
Make sure you run the command as Administrator and copy and paste the above in...then wulahhh!!!
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I have a volume license for 17 seats for MS Office 2010 Professional Plus, along with a MSDN license which authorizes us to have 50 seats.
I have activated the software offlline via the telephone. After about six months the licenses go inactive and requires me to reactivate the product again. This has happened serveral times.
The network consisting of three servers: One Domain Controller, two member servers one of which has Exchange 2010 and the other is the endpoint management secrutiy server. There are 17 clients with windows 7. The network does
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I have been on the phone with support but the level of the help desk has not been very informative. In the 90 minutes that I was on the phone, I was directed to go to various websites, i.e. volume licensing ... these sites were not
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Hi, this is a public/community forum, not an official support channel, but we can try to help you.
VL editions of Office can be activated by either KMS product key (the default pre-embedded key) or by MAK product key.
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Although you don't have KMS implemented, you do seem to have enough computers (the minimum is 5) to consider KMS.
6 months is an interesting milestone. 180 days is exactly the timeframe for a KMSclient to become unlicensed if it been unable to contact a KMShost.
Perhaps you could check the current licensing configuration/status on a couple of computers, to confirm their current situation?
- on a computer, open an elevated (run as admin) CMD console
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(or on a 32bit OS, execute: cd \Program Files\Microsoft Office\Office14
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Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Office 2010 Professional Plus Download / Install

I recently completed a Microsoft Self-Audit and discovered that we have an additional 50 copies of Microsoft Office 2010 Professional Plus, MAK. I have contacted customer support via online chat and they have confirmed my key is valid, they gave me
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Although my company states they are willing to purchase the updated software I would feel bad losing 50 copies (which close to the number of employees in this company) of office 2010.
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Quoting Rohn007 on thread http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/microsoft-office-pro-plus-2010/bb1672f6-5590-49bb-a26e-8935dc912b91
OK, you did get the right trial version. Good thing you removed the Home and Student Trial.
I don't know why there is no activate button.
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• http://msft.digitalrivercontent.net/office2010/X17-75612.exe  Office 2010 Professional Plus x64 (English) - X17-75612
http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx -Download Backup Buy Backup disk 2010 using Product Key - FPP
http://www.office.com/backup  - Download Office 2010 Installation Backup. You will need your original Product Key, such as one from a Product Key Card .
https://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx?redir=0  -download/backup
for Office 2010
www.office.com/downloadoffice
https://office.microsoft.com/en-us/buy/netbook-FX101850729.aspx - Download Office for Netbooks (H&S, H&B, PRO, Standalone Apps)"
I have tried everything he suggested with no hope. I have a MAK (Multiple Activation Key) that my invoice says is good for 50 copies of Professional Plus 2010, should I have received different 50
keys to activate the same version of office?

Office 2010 Professional Plus; Switched laptop, activation does not work

Hello,
I've had Office 2010 Professional Plus for a couple of years now, on a desktop and a laptop. The laptop died, and I bought another one (refurbished). I was able to install and activate my Office Suite on that laptop. Then, there was a malfunction (fan) with
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this cannot be done.
How can I resolve this? With my desktop and this current laptop, I am only using 2 out of 3 licenses.

Hi,
We'd better confirm the usage of licenses with the local customer service in your area:
http://support2.microsoft.com/gp/customer-service-phone-numbers/en-us?wa=wsignin1.0
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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MS Outlook 2010 Professional Plus - Word couldn't send mail because of a MAPI failure: "Operation not supported".

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