MS Project Pro 2013 - Auto Level (Not responding)

Hi,
One of our users has an issue in MS Project Pro 2013 with Automatically levelling (See below). Can anyone suggest what the possible cause of this is? The user is running Windows 8.1 Pro and more than enough RAM + Graphics card is fine.
I would start with the both the Resource Pool and Sharer projects open (as I’m supposed to).  When I select ‘Auto Level’, MS Project would then turn the mouse
into a swirl circle and state (Not Responding) at the top of the page.  If I hovered over the MS Project symbol pinned to my task bar, I would notice that it had opened a third window, though I couldn’t see what that project was as it was greyed out. 
I tried this a number of times and had the same result.
Thank you

Intellitrain --
Given the fact that no one else has replied to your post, let me just take a stab at it.  A couple things come to mind:
Is the project in question a LARGE project with a large number of tasks and resources (maybe numbering in the thousands of tasks and resource assignments)?  If this were the case, leveling all overallocations at once would take a long time, which could
be why the software seems to go into Not Responding mode.  By the way, I have seen Not Responding messages a lot in Project Server 2010 and 2013 when opening a very large enterprise project.  Microsoft Project shows the Not Responding message, even
though it is actually working at opening the project.
If the project is not a large project, but is smallish in size, then the user might try opening both the project and the shared resource pool file in Read/Write mode, disconnecting the project from the shared resource pool file, saving and closing both
files.  Then the user should reopen both the project and the shared resource pool file, reconnect them, and save both of them again.  Then try leveling.  Does the problem still occur.
If this does not help, there is a possibility that the project is corrupted.  If this is the case, the user should disconnect the project from the shared resource pool file and save it.  Then the user should save the file as an XML file and close
the project.  Finally, the user should open the XML file and save it back as an MPP file.  This is how to resolve a corrupted MPP file.
Just a few thoughts.  Hope this helps.
Dale A. Howard [MVP]

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