MS Remote Desktop and MySQL stopped working
Hi,
I used to have MS Remote Dektop Client on my Mac, and access my PC regularly. I also accessed the MySQL server on the same machine from the Mac. I use AirPort Express.
Then, I left for a two month travel during which I used the AirPort on other connections (but I THINK I created another profile for those).
Long story short, since I came back I haven't been able to connect to either. I thought it was a problem on the PC, but my friend could connect fine from his PC (however, the PC is on the same network than mine).
All the settings in windows seems to be ok, but it still won't work. Any guesses?
Since RDC is not an Apple product, you'll get better response if you use a forum dedicated to Microsoft's Mac products such as <http://groups.google.com/groups/dir?sel=33607053> rather than an Apple forum.
Be sure to search the forum first in case someone has already had a similar question answered. You'll get your answer faster this way. Post your question in the forum if you don't find anything that helps you
Similar Messages
-
"remote desktop connection has stopped working" When printing from remote desktop connection
I have been having a issue when using a windows 7 machine. I have Remote Desktop to a session on Windows2008 R2, I am using the local printer resources to redirect the printing. However everytime i try to print it crashes the remote desktop application.
Gives me "remote desktop connection has stopped working." I have 4 other computers connected and printing with no issues what so ever. This only happens when i print. It does print by the way just the application crashes.
-I have also updated the printer drivers to newest possible thru the manufactorer website. The printer is a Brother MFC-8890DW. Windows 2008 R2 is up to date for the RDS server. 3 other machines are able to Remote in and print. The user is able to print using
diffrent machines just not the Windows 7 machine.Hi,
Happy to hear that you resolved your issue. For another issue which you are facing here trying to provide some suggestion.
As you have commented that you are facing issue with second screen resolution on wide screen. The setting which I am suggesting can only applies when you are using multi-monitor Remote Desktop connections. If you are making Connections using a single
monitor do not use this setting.
So for this you can try to apply “Limit maximum display resolution” setting in group policy, where you can mention the width & height for the screen to display. The setting can be applied on below mentioned
path.
Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment
Meanwhile sharing article with you for more information.
Remote Session Environment
http://technet.microsoft.com/en-us/library/ee791847(v=ws.10).aspx
Hope it helps!
Thanks. -
Remote Desktop Connection has stopped working
Using Build 10041. Occurs on 2 separate systems I have when trying to use Remote Desktop Connection through a 2012 R2 RDS Gateway. I am able to connect to the remote systems and access the environment for a short period prior to MSTSC.EXE
crashing. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Eventlog has the following:
Log Name: Application
Source: Application Error
Date: 3/25/2015 2:50:21 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: mstsc.exe, version: 10.0.10041.0, time stamp: 0x5503b1a7
Faulting module name: mstscax.dll, version: 10.0.10041.0, time stamp: 0x5503b315
Exception code: 0xc0000005
Fault offset: 0x000000000046d78c
Faulting process id: 0x2164
Faulting application start time: 0x01d06734abf028a0
Faulting application path: C:\WINDOWS\system32\mstsc.exe
Faulting module path: C:\WINDOWS\system32\mstscax.dll
Report Id: 2b084e37-d328-11e4-ab40-7c7a9191e005
Faulting package full name:
Faulting package-relative application ID:
JWTried this with no luck. I have the same issue as the OP. It was failing on 10041 and is still failing with an AV on 10049. See below event log entry after registering mstscax.dll and rebooting. Still failing.
Log Name: Application
Source: Application Error
Date: 4/11/2015 12:18:21
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Chuck1
Description:
Faulting application name: mstsc.exe, version: 10.0.10049.0, time stamp: 0x55137bff
Faulting module name: mstscax.dll, version: 10.0.10049.0, time stamp: 0x55137d3f
Exception code: 0xc0000005
Fault offset: 0x000000000046d74c
Faulting process id: 0x1870
Faulting application start time: 0x01d0748c29e55e06
Faulting application path: C:\WINDOWS\system32\mstsc.exe
Faulting module path: C:\WINDOWS\system32\mstscax.dll
Report Id: 83921b7c-e07f-11e4-960f-40f02f7ad3a4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-11T19:18:21.000000000Z" />
<EventRecordID>73626</EventRecordID>
<Channel>Application</Channel>
<Computer>Chuck1</Computer>
<Security />
</System>
<EventData>
<Data>mstsc.exe</Data>
<Data>10.0.10049.0</Data>
<Data>55137bff</Data>
<Data>mstscax.dll</Data>
<Data>10.0.10049.0</Data>
<Data>55137d3f</Data>
<Data>c0000005</Data>
<Data>000000000046d74c</Data>
<Data>1870</Data>
<Data>01d0748c29e55e06</Data>
<Data>C:\WINDOWS\system32\mstsc.exe</Data>
<Data>C:\WINDOWS\system32\mstscax.dll</Data>
<Data>83921b7c-e07f-11e4-960f-40f02f7ad3a4</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event> -
Remote Desktop Printer Redirection Stops Working Randomly on Server 2008 R2
We have a MS Windows Server 2008 R2 that is used SOLELY as a Terminal Services remote desktop server onto our network. It is used for employees who are off site and need to use the networked company software. VPN works, but is extremely slow for this software.
Over the past week, the redirected printers function has repeatedly stopped on this server. The employees need this to print to their own local printers. It will eventually restart itself, but after several hours. To get it started faster, I have to restart
the server.
I've done this maybe 6 time since last Monday. This has never been an issue before, and I cannot think of any change that may have occurred that could cause this.
The Event Viewer says this:
The Remote Desktop license server cannot update the license attributes for user "DrewR" in the Active Directory Domain "XXXX.main". Ensure that the computer account for the license server is a member of Terminal Server License Servers group
in Active Directory domain "XXXX.main".
If the license server is installed on a domain controller, the Network Service account also needs to be a member of the Terminal Server License Servers group.
If the license server is installed on a domain controller, after you have added the appropriate accounts to the Terminal Server License Servers group, you must restart the Remote Desktop Licensing service to track or report the usage of RDS Per User CALs.
Win32 error code: 0x80070005
(I inserted the Xs)
I've never looked at the Event Viewer on this server, but it is littered with messages such as this, and has been for months and months, so if this IS the issue, then it sure took its sweet time affecting anything.Hi,
Initially try to update with the latest rollup for fixing remote desktop printing issue. You can check below link and verify result.
https://support.microsoft.com/en-us/kb/2647753
And for the error you can check the related information from beneath article.
TerminalServices-Licensing 4105 – The Terminal Services license server cannot update the license attributes for user “<UserName>” in Active Directory Domain “<DomainName>”
https://support.microsoft.com/en-us/kb/2030310
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
"Remote Desktop connection has stopped working." problem in Windows 8
here is the event log. Only happens on a few of our servers
Faulting application name: mstsc.exe, version: 6.2.9200.16384, time stamp: 0x50108ae1
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc0000005
Fault offset: 0x0000000000002acd
Faulting process id: 0x13c4
Faulting application start time: 0x01cdbd0d09091fcd
Faulting application path: C:\Windows\System32\mstsc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 4d923a55-2900-11e2-be73-cc52af4d02a3
Faulting package full name:Your Ricoh printer drivers cause the crashes:
* Exception Analysis *
*** ERROR: Symbol file could not be found. Defaulted to export symbols for RC5BE130.DLL -
FAULTING_IP:
ntdll!memcpy+21a
000007f8`1fed2acd f30f6f4402f0 movdqu xmm0,xmmword ptr [rdx+rax-10h]
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007f81fed2acd (ntdll!memcpy+0x000000000000021a)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000000bd9e440c
Attempt to read from address 00000000bd9e440c
DEFAULT_BUCKET_ID: INVALID_POINTER_READ
PROCESS_NAME: mstsc.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 00000000bd9e440c
READ_ADDRESS: 00000000bd9e440c
FOLLOWUP_IP:
RC5BE130!PrinterProperties+2a1ea
00000000`71c4c46a 8b442430 mov eax,dword ptr [rsp+30h]
DETOURED_IMAGE: 1
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
APP: mstsc.exe
FAULTING_THREAD: 0000000000001198
PRIMARY_PROBLEM_CLASS: INVALID_POINTER_READ
BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ
LAST_CONTROL_TRANSFER: from 0000000071c4c46a to 000007f81fed2acd
STACK_TEXT:
000000bb`ba9cf248 00000000`71c4c46a : 000000bb`00000040 000000bb`ba9cf618 000000bb`bd7a1458 00000000`00000000 : ntdll!memcpy+0x21a
000000bb`ba9cf250 00000000`71c4bf68 : 000000bb`b45ccc40 000000bb`bae6e7c8 000000bb`bd7a1458 00000000`00000000 : RC5BE130!PrinterProperties+0x2a1ea
000000bb`ba9cf2a0 00000000`71c4b2f9 : 000000bb`bd7a1458 000000bb`bd7a1458 00000000`00000000 00000000`71c10000 : RC5BE130!PrinterProperties+0x29ce8
000000bb`ba9cf380 00000000`71c2a08a : 000000bb`bd7a1458 000000bb`bd7a1458 00000000`00000000 00000000`02000000 : RC5BE130!PrinterProperties+0x29079
000000bb`ba9cf3d0 00000000`71c283de : 000000bb`ba9cf618 000000bb`badfb050 000000bb`00000000 00650074`00730079 : RC5BE130!PrinterProperties+0x7e0a
000000bb`ba9cf440 00000000`71c2209d : 00000000`00000000 000000bb`ba9cf618 00007989`001a0019 000007f8`169fafa0 : RC5BE130!PrinterProperties+0x615e
000000bb`ba9cf550 000007f8`169e5ea0 : 00000000`00000000 000000bb`ba9cf618 000000bb`bd7a1458 000000bb`bd7a1458 : RC5BE130!DrvDocumentPropertySheets+0x1d
000000bb`ba9cf580 000007f8`169e6b9f : 000000bb`00000000 000000bb`ba9cf670 00000000`00000000 00000000`00000004 : winspool!DocumentPropertySheets+0xb0
000000bb`ba9cf5f0 000007f8`169e6aa5 : 00000000`00000002 000007f8`ffffffff 00000000`00000000 00000000`00000000 : winspool!DocumentPropertiesWNative+0xcf
000000bb`ba9cf680 000007ff`f4f3dc32 : 00000000`00000000 000000bb`b93f3990 00000000`000004d4 000000bb`ba9cf790 : winspool!DocumentPropertiesW+0x7d
000000bb`ba9cf6e0 000007ff`f4f9a09b : 00000000`00000000 000000bb`ba9cf7b0 00000000`00000000 000000bb`b93c7530 : mstscax!CTSClientPrintDriver::DocumentPropertiesW+0x37e
000000bb`ba9cf730 000007ff`f4f994d4 : 000000bb`b93c7530 000007f8`00000000 00000000`00000000 000000bb`00000000 : mstscax!CStubITS_PrintDriver<ITS_PrintDriver>::Invoke_DocumentPropertiesW+0x12b
000000bb`ba9cf7e0 000007ff`f4f8ff0c : 000000bb`b93c7530 000000bb`b93f29e0 000000bb`b94060d0 00000000`00000000 : mstscax!CStubITS_PrintDriver<ITS_PrintDriver>::Dispatch_Invoke+0x68
000000bb`ba9cf840 000007ff`f4f95a84 : 000000bb`b93c7530 00000000`00000000 000000bb`b93c7530 000000bb`b93cccc0 : mstscax!CStub<IMMClientNotifications>::Invoke+0x64
000000bb`ba9cf8b0 000007ff`f4f94310 : 000000bb`b93cccc0 000000bb`b93c7530 000000bb`ba9cf930 000000bb`b693b3c0 : mstscax!CRIMStreamStub::OnDataReceived+0x98
000000bb`ba9cf8e0 000007ff`f4f18c5a : 000000bb`b93cccc0 000000bb`b93f4cd8 000000bb`b93f4b10 000000bb`b93f4cd8 : mstscax!CRIMObjManager::OnDataReceived+0x150
000000bb`ba9cf960 000007ff`f4f20132 : 000000bb`b93c6908 00000000`00000000 000000bb`b93c6908 00000000`00000e28 : mstscax!CDynVCChannel::HandleAsyncCall+0x12e
000000bb`ba9cf9b0 000007ff`f4ed94e7 : 000000bb`b93f36a0 000000bb`b93c68c0 00000000`00000000 000000bb`b93f40d0 : mstscax!CDynVCThreadPoolThread::ThreadPoolEntry+0x102
000000bb`ba9cfa00 000007ff`f4c5aba9 : 000000bb`b7ddeb58 00000000`00000000 000007ff`f4b50000 00000000`00000000 : mstscax!CTSThread::TSStaticThreadEntry+0x33b
000000bb`ba9cfa90 000007f8`1e41167e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : mstscax!PAL_System_Win32_ThreadProcWrapper+0x25
000000bb`ba9cfac0 000007f8`1fef3501 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1a
000000bb`ba9cfaf0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: rc5be130!PrinterProperties+2a1ea
FOLLOWUP_NAME: wintriag
MODULE_NAME: RC5BE130
IMAGE_NAME: RC5BE130.DLL
DEBUG_FLR_IMAGE_TIMESTAMP: 4bd67428
STACK_COMMAND: ~18s; .ecxr ; kb
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_RC5BE130.DLL!PrinterProperties
BUCKET_ID: APPLICATION_FAULT_INVALID_POINTER_READ_DETOURED_rc5be130!PrinterProperties+2a1ea
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/mstsc_exe/6_2_9200_16384/50108ae1/ntdll_dll/6_2_9200_16420/505ab405/c0000005/00002acd.htm?Retriage=1
Followup: wintriag
0:018> lmvm RC5BE130
start end module name
00000000`71b00000 00000000`71cdd000 RC5BE130 (export symbols) RC5BE130.DLL
Loaded symbol image file: RC5BE130.DLL
Image path: C:\Windows\System32\spool\drivers\x64\3\RC5BE130.DLL
Image name: RC5BE130.DLL
Timestamp: Tue Apr 27 07:20:40 2010 (4BD67428)
CheckSum: 001E2D52
ImageSize: 001DD000
File version: 0.3.0.0
Product version: 1.0.0.0
File flags: 1 (Mask 3F) Debug
File OS: 40004 NT Win32
File type: 2.1 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: RICOH CO., LTD.
ProductName: RICOH RPCS Printer Driver
InternalName: RC5BE130.DLL
OriginalFilename: RC5BE130.DLL
ProductVersion: 1.0.0
FileVersion: 7.6.9
FileDescription: RICOH RPCS Printer Driver
LegalCopyright: Copyright(C) 1999-2010 RICOH CO., LTD.
so check for a printer driver update and what you can also do is to avoid mapping your printer to the Remote Desktop. Maybe this also fixes the issue.
"A programmer is just a tool which converts caffeine into code" -
My Mac desktop went offline and printer stopped working
My Mac desktop went offline and printer stopped working. I have attempted everything I can do, without luck. When I attempt to reset my belkin router, the mac will not accept my password. My PC, set up 3" away, is online. HELP
It means, tentatively, that system files are missing or damaged and you will have to reinstall Snow Leopard. See the following:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/. -
So everything on this page relates to Apple products. I am running a Sony laptop with Windows and as soon as I install iCloud desktop iTunes has stopped working. The only time I ever needed it. GREAT! Do you do this on purpose?
The latest version of iTunes tends to act up occassionaly. See this support document http://support.apple.com/kb/HT1923 and remove and reinstall iTunes. This will not affect your music library, apps or other content in iTunes. Make sure you follow the steps exactly.
Also, just copying the ringtone will not get it into your phone. iPhone ringtones have an extension of m4r, and you have to first take the Media player file and covert it to an AAC version. From there you need to change the extension from m4a to m4r. If you cannot see file extensions in Windows Explorer, which is actually the default action, go into Organize>Folder and search options, then hit the View tab, and then remove the checkmark by hide file extensions from known file types. After you have created the m4a version and changed the file extension, you can double-click on it and it should show up in the Tones folder in iTunes. From there, sync the phone and it should show up in the list of ringtones. -
I have latest firefox on my desktop and laptop, was working very well since threee years. Sudenlly has stop working both on my desktop and laptop. please help me.
Hello becky81464
If you were able to load websites until you updated Firefox, your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is likely preventing Firefox from connecting to the Internet, see [http://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet firewalls]
see also : [https://support.mozilla.org/en-US/kb/configure-windows-firewall-allow-firefox-access Configure Windows Firewall to allow Firefox access to the Internet ]
thank you -
Ear buds remote and volume stop working on 4th gen ipad
ear buds remote and volume stop working on 4th gen ipad
Hi, seadarunner.
Thank you for visiting Apple Support Communities.
I would need more information on what you mean by your EarPods are not working to provide a better answer. However, here is an article that may help with this issue.
If you hear low or muffled sound from your Apple EarPods
http://support.apple.com/en-us/TS4395
Cheers,
Jason H. -
I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have not received any message from Windows after 2 days. Has anyone experienced this problem? If so, I would appreciate any guidance. I have Windows 7, if that matters. Thank you. in advance.
Hi somewhatstock
How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.
Any information most welcome,
regards,
John -
Apple Remote Desktop and controlling over VPN
Hi All,
I had a question about whether something was possible and if so if someone could point me to instructions/how-to on setting it up.
I have three Macs I am administering. One is an iMac that stays in the office on the network. Two are MBP's. One is always at a remote location, the other comes in and out of the office. I work remotely administering the server and the three systems. I have the latest version of Apple Remote Desktop and obviously can access the server fine. I was wondering though if there is any way besides having the person give me their IP address every time that through the VPN I can see their system, then access it in Remote Desktop just like we are on the network together? Basically they connect to the network via VPN if they are remote and I do the same thing and then access their machine.
I hope that makes sense. I went through different parts of the guide for ARD but didn't come across a method like that described in there.
Anyone with opinions? Thoughts? Chants of I'm an idiot? haha
ThanksYeah for some reason I cannot get this to work right. Even if I scan the 5 VPN IP's I have setup I cannot see their machines when I am connected to the VPN. I tested it the other day by connecting one of the systems to an outside internet connection, then logged it into the VPN. I then connected my own to a different source and logged into the VPN, but Remote Desktop just won't find it.
Just not sure why it doesn't work. I can see the computers on our internal network though, just not any connected via VPN. -
Apple Remote Desktop and WildBlue Excede
I am trying, without luck, to get Remote Desktop to work with WildBlue Excede. Can port forwarding be established with their Surfbeam2 Satellite Modem? If so, what are the port numbers, and how is it done?
Has anyone had success in setting up Apple Remote Desktop and WildBlue?
WildBlue Technical Support said they do not provide static IP addresses, so it couldn't be done. Something tells me that is not true.
Has anyone had any luck with WildBlue?
Many thanksHi Paul,
Are you trying to connect to a computer that's connect to the internet with wildblue excede? or are you trying to connect to a computer some where else while your connect to the internet with wildeblue excede?
Ether way, have you considered an altertive solution? For instance LogMeIn? -
Dear All,
I have an iMac which is connected to the internet via Airport Extreme, with no direct ethernet connection. I am trying to connect back to the computer via Remote Desktop and using the automatic IP address which is assigned. (Setings->Network)
I cannot access this IP address via Remote Desktop. Any Ideas?
HarryHarry Ringwood wrote:
I have an iMac which is connected to the internet via Airport Extreme, with no direct ethernet connection. I am trying to connect back to the computer via Remote Desktop and using the automatic IP address which is assigned. (Setings->Network)
I suppose you mean you're trying to connect to your Mac from outside your LAN. The address you see in the Network panel of System Preferences is a LAN address. To make what you want to do work, (1) from the remote computer you're going to have to specify the WAN address of the AirPort Extreme and (2) configure the AirPort Extreme (via port mapping) to pass the Remote Desktop signals to your iMac. To see the port mapping settings, in AirPort Utility look at the Advanced panel. -
Blackberry Desktop Software has stopped working
Blackberry Torch 9850 on the Verizon Wireless Network
Blackberry OS: 7.1 Bundle 1737 (v 7.1.0.580, Platform 5.1.0.429)
Windows 7 Home Premium, SP11 with an full admin account
HP Desktop computer
For some unknown reason whenever I attempt to execute Blackberry Desktop Software version 7.1 the application returns the following error: "Blackberry Desktop Software has stopped working: A problem caused the program and notify you if a solution is available." The last successful use of DM was on Sunday, October 7, 2012 when I synched my phone and did a backup of the device.
I have uninstalled and re-installed the application; uninstalled Microsoft .Net Framework version 3.5 and 4.0 then re-installed .Net Framework; then re-installed DM under a new admin account and still getting the same problem. I even went as far as uninstalling Office and re-installing office and still getting the same problem. Whenever I uninstalled DM I did a manual uninstall where I removed all registry keys associated with Research in Motion including folders and still getting the same problem. I Googled the error and the articles worth reading I have already the things they mentioned.
NOTE: I have done a lot more troubleshooting that is listed. But since I did so much to get this to work it will take me an entire novel to list all the things I have done to get this app to work again.
Called VZW and they got me in contact with RIM. RIM did pretty much the same things I did and after spending 7 hours on the phone with them they concluded I need to reformat my drive. When the tech made that suggested I wanted to reach thru the phone and knock her teach out of her mouth. Suffice to say I am not able to get DM to work on my machine and there appears to be no apparent reason why the software will stop working. Not have DM work means I cannot synch my phone. I have one personal computer and I am not going to install DM on my laptop because it will do me no good since I need to synch it with Outlook which is on my personal desktop. I cannot install my personal copy of office on my work laptop because it will probably cause other issues.
Anyone have any suggestions how I can get this application working on my desktop. It was working before and all of a sudden it stopped workinghttp://www.blackberry.com/btsc/KB02206
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you! -
OS: Windows 7 32bit
BB Desktop Manager version: 6.1.0.35
I bought a new notebook a few days ago and tried to install the above software (latest version) from Blackberry's website. The whole thing installed fine but when I tried to launch it after installation, I get the message:
"BlackBerry Desktop Software has stopped working"
I tried the clean uninstall with removal of folders and registry entries, rebooting it, running regsvr32 atl.dll and then reinstalling it and still I have the same problem.
I had experienced a similar issue with my previous computer which I fixed by changing the permission and ownership of two registry keys "HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion" and "HKEY_CURRENT_USER\SOFTWARE\Research In Motion". But this time round, I found that:
1) There is no "HKEY_CURRENT_USER\SOFTWARE\Research In Motion"
2) I can't find a "Desktop.log" in "C:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry Desktop" but I did find it in "C:\Users\<username>\AppData\Local\Research In Motion\BlackBerry Desktop\Logs"
And this what it says:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:18:51.794]03:18:51.810|INFO |1|Rim.Desktop.Shell|1|Application Started03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:18:51.826|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:18:51.857|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:18:51.857|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:18:51.872|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:18:51.872|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:18:51.888|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:18:51.888|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:25:49.579]03:25:49.594|INFO |1|Rim.Desktop.Shell|1|Application Started03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:25:49.610|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:25:49.610|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:25:49.625|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:25:49.625|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:25:49.625|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:25:49.625|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:27:36.709]03:27:36.726|INFO |1|Rim.Desktop.Shell|1|Application Started03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:27:36.745|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:27:36.745|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:27:36.745|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:27:36.750|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:27:36.754|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:27:36.757|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:27:36.759|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:27:36.761|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:27:36.762|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:52:59.084]03:52:59.099|INFO |1|Rim.Desktop.Shell|1|Application Started03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:52:59.131|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:52:59.131|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:52:59.131|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:52:59.131|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:52:59.131|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:52:59.131|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:52:59.146|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:54:52.634]03:54:52.651|INFO |1|Rim.Desktop.Shell|1|Application Started03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:54:52.670|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:54:52.671|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:54:52.671|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:54:52.675|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:54:52.679|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:54:52.683|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:54:52.685|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:54:52.686|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:54:52.687|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 05:31:32.231]05:31:32.295|INFO |1|Rim.Desktop.Shell|1|Application Started05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3505:31:32.365|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none05:31:32.366|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 05:31:32.366|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544405:31:32.543|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3305:31:32.675|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3005:31:33.021|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1205:31:33.105|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.305:31:33.183|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1205:31:33.325|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
I have scanned through it and I can't find anything that says "fatal".
Any suggestions? I am at my wits end after combing through this forum and other BB forums for the past few long days and nights.
HELP!Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks!
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