MS tech support says to install updates for different OS

I don't but some backup agent does and so the remote backup is not working :(

Scott Alan Miller wrote:I agree that you should be very wary. But taking a snapshot and being able to roll back.... it's only so risky. And how much trouble can you get in if Microsoft themselves break it?Now.... what kind of support was this? Was this a real engineer? How did you engage them?
What kind of support: Single-incident-pay support case. We don't have a support contract with them.. I do have my free MSDN 2 support calls, but the day I wanted to open the case, their website was messed up and I just went with the credit card option instead of having to do with a tech support call just in order to make a tech support case.This woman, I don't know where she is from.. somewhere in/from Asia and I can barely understand anything she says... I'm not so bad being able to understanda Chinese or Indian accent.. but something about the...

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