MS Word 2008 Crashes under Snow Leopard

After installing Snow, I find I cannot open Word files without the app crashing. I've removed and re-installed Word, using the recommended procedures of re-booting between each step, upgrading to the latest 12.1.0 version, repaired disk verifications, permissions and yet this app still crashes every time. I can't use Word now, so what to try next? Are we ever going to get some help from Apple?

I had similar problems with the entire Office suite as well as every other application on my machine, including system preferences and utilities.
All of my apps crashed the first time launched, then they would run for awhile, but never for long. My entire Adobe CS4 suite of apps crashed so often I got tired of submitting crash reports. Even Apple's own Safari was crashing every time I tried to save an image to my hard drive.
I ran into an issue with Photoshop yesterday where it would no longer display any previews in the Layers panel and finally it wouldn't even open a PSD file I had been working on.
I have 11GB/ram on my machine and still had no free memory to run apps.
After having problems similar to yours with every application on my machine and finally getting so bad I couldn't get any work done, I ripped my start up drive out and replaced it with a backed up version of the previous Leopard <10.5.8>. Problem solved.
Snow Leopard <10.6> was not ready for release. I suggest reverting back to your previous OS as 10.6 will only continue causing problems. It needs a complete overhaul.

Similar Messages

Word 2008 crashes in Snow Leopard - HP printer to blame?

I've been struggling with Word 2008 under Snow Leopard for almost two months, with lots of crashes. I've tried all kinds of things, including setting up a new user account, validating fonts, full reinstalls of SL and MS Office, cleaning caches with OnyX, etc. So far nothing works.
Most often the crashes come when I open an older Word document that was printed, at least once, on an old HP LaserJet 3300 printer that I no longer own. I think that whenever a document is printed, this information is saved in the document file somewhere. Now when I try to open these documents in SL, Word chokes on them.
I don't know if there are any solutions to this, but thought I would post in hopes that someone has run into a similar problem.
Alex

Updating SL to 10.6.2, and updating Office 2008 to 12.2.3, seems to have completely fixed the problem!

All apps in Office 2008 Crash with Snow Leopard.

All apps in Office 2008 Crash with Snow Leopard. This is the only problem I am having since the upgrade. How can this be fixed?

Hello,
you don't write what kind of crash you are facing. The one I met was that after launching any of office programs it hanged on splash window, telling "Optimizing menu font performace".
I found a problem in FontBook - a lot of fonts had a yellow warning triangle there. When I clicked "Resolve duplicates", almost all my fonts were moved to trash (and Office started OK). I believe the updates I made from Tiger, to Leopard to Snow Leopard, mixed with installation of MS Office fonts made this mess.
I took the whole /Library/Fonts folder from another computer and replaced my broken Fonts folder on this computer. Reboot and all works fine.

MS Office 2008 crashes with Snow Leopard

Since installing SL on my mac, ms 2008 word and excel crash all the time.
??? Help

I had similar problems - none of the Office 2008 applications would load after I upgraded to SL, and they seemed to be tied to the font book application.
Here's a response that I got from Microsoft support:
Based on your email, after updating to Snow Leopard the Office applications are not opening freezing at the Optimizing font menu.
The first steps you have done for deleting the font cache and Office preferences usually resolve this sort of issue. I have seen it work best when we are booted into the safe boot.
I would like to boot the computer into safe boot, delete the preferences again and then try opening Office while still in Safe Boot.
We have to start your Mac in Safe Boot; here are the steps:
1. Shut down the computer.
2. Press the power button.
3. Immediately after you hear the startup tone, press and hold the SHIFT key.
Note: The SHIFT key should be held as soon as possible after you hear the startup tone. However, do not press the SHIFT key before you hear the startup tone.
4. Release the SHIFT key when you see the grey Apple and progress indicator on the screen. The progress indicator looks similar to a spinning gear.
5. During the startup, you will see the words "Safe Boot" on the Mac OS X startup screen.
a. If the Mac OS X is configured to startup to the login screen, log on as the user who is running the Office for Mac software. Otherwise, skip this step.
b. Immediately press the SHIFT key. This will bypass any startup items in the Startup Items folder.
I would like to try to trash the Office preferences, here are the steps:
Please quit all Microsoft Applications before beginning. Any custom preferences will be set back to default. Also any custom dictionaries or auto correct settings will be deleted. Please let me know when you have a custom dictionary, then we can get this file from your trash and move it back to the Preferences folder.
1. Click on the Hard Disk
2. Click on "Users"
3. Click on the folder with your user name (house symbol)
4. Click on "Library"
5. Click on "Preferences"
6. Drag any files starting with "com.microsoft" to the trash (don't empty the trash)
7. Drag the "Microsoft" folder to the trash (don't empty the trash)
8. I would like you to restart the computer again into safe boot
To get back to a regular boot, just restart the Mac, go to the Apple and choose to restart the Mac.
In reality, I found the the solution was to Validate fonts and delete all duplicate or identified damaged fonts. Once I did that and applied the Microsoft advice above, the Office applications loaded fine.

Dreamweaver CS4 Crashing under Snow Leopard

I am having issues with Dreamweaver CS4 and Snow Leopard. Dreamweaver application opens fine, however, when I try to make edits to code on an HTML page, the program crashes.
Background info:
A Clean install of Snow Leopard was made on a new hard drive on my Intel Mac G5. (OS 10.5.7 Leopard is still loaded on another hard drive).
Adobe Creative Suite was then installed on the Snow Leopard drive.
Any feedback to try and work around this issue will be greatly appreciated.

I spent the whole holiday weekend troubleshooting this on my MBP. Dreamweaver would crash mostly in system dialogues but sometimes randomly.
What didn't work initially:
1. Clean install of SL but when it finished, I migrated my old user account minus apps.
2. Installed my usual apps and immediately had crashing at system dialogues with Dreamweaver CS4 and a few others.
3. Hit all troubleshooting blogs and forums including adobe and apple. Tried all the cache flushing, preferences rebuilding, plist deleting til the cows came home. Nothing was working.
Luckily I had carbon copy cloned my leopard install to a firewire 800 drive for a back up so I always had a way back but figured I would try it again.
So here's what did work for me:
1. Wiped my drive, installed SL cleanly, and upon completion I did NOT migrate ANY user settings from other computers or previous systems.
2. Installed CS4 first thing and tested. It worked straight away so I did a time machine backup and started adding other apps and bringing folders over by hand all while doing intermittent testing and time machine backups in case I hit some snag that started things crashing again.
3. I had iSynced my mail, address, calendar, bookmarks etc so that helped ease the pain of not migrating somewhat.... so I resynced everything back as a last step.
4. And Voila. Been enjoying rock solid performance for several days since... and zero crashing... even under intense use.
A little manual? Yes. Should it have been necessary to go to this length? Probably not.
But I will say my MBP is snappier than ever and everything is running tip top. So if you have the time, I still recommend doing it. Plus doing it a little manually helped cull my drive of a lot of crap I don't use or need anymore.
If you want pure automation and no maintenance maybe wait for an update.

Archival of address book crashes under snow leopard

Help!
When I try to do a File->export->address book archive, address book crashes.
Here's part of the dump:
Process: Address Book [2118]
Path: /Applications/Address Book.app/Contents/MacOS/Address Book
Identifier: com.apple.AddressBook
Version: 5.0 (862)
Build Info: AddressBook-8620000~1
Code Type: X86-64 (Native)
Parent Process: launchd [131]
Date/Time: 2009-09-04 08:44:50.042 -0600
OS Version: Mac OS X 10.6 (10A432)
Report Version: 6
Interval Since Last Report: 2457 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 3970 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 84817736-6170-43AD-AD0E-BE6767777460
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
objc_msgSend() selector name: release
Thread 0 Crashed: Dispatch queue: com.apple.main-thread

I can't import Archive to Address Book which was wiped clean during SL install.
No crash.
Just doesn't happen.
I have checked for permissions problem, everything read and write.
I posted this here in the hope that anyone with advice for your problem might have a suggestion for me as well!
That €29 doesn't seem such a gimmie after all.

Problems with AppleWorks drawing docs under Snow Leopard

Since I installed Snow Leopard, I've encountered two major problems:
(Problem 1) AppleWorks gets corrupted when dragging a picture file (.jpg or .png) from the desktop into a drawing document. Various dialogs (e.g. "Format : Document..." or "Format : Ruler : Settings ..." or "Options : Object Size ...") become uneditable. These dialogs will display blank boxes instead of the given object settings, and nothing can be entered into these boxes. AppleWorks must be shut down and restarted in order to continue work.
(Problem 2) When a formula (i.e. an equation) has been created in a MathType window, selected and copied, it takes ages to make AppleWorks the active application (spinning rainbow coloured ball appears and keeps spinning for a long while). Thereafter, it takes another century to get the formula appearing in the AppleWorks document when selecting the command "Edit : Paste".
Everything worked still fine under Leopard; under Snow Leopard it's a desaster.
p.s.
I've produced thousands of work sheets for my Maths teachings using the Drawing module of AppleWorks in combination with MathType (Design Science). Now I'm stuck since there is no decent successor of AppleWorks available:
* iWork doesn't feature a drawing module.
* EazyDraw doesn't collaborate with MathType (i.e. no OLE; inserted formulae cannot be edited by double-clicking).
* OpenOffice doesn't collaborate with MathType.
* Micro$oft Office doesn't feature a drawing module.

Welcome to Apple Discussions
I don't use AppleWorks as much as I used to & I've never had a need to use MathType, but I just tried dragging 3 images - a .png, a .tiff & a .jpg - to a new AppleWorks draw document. I had no problems resizing them using Format > Scale by percent & I had no problems using any of the other dialog boxes you mention.
Some basic troubleshooting you might try:
Whenever you do an update, it's a good idea to do two maintenance tasks, one for the system (Repair Permissions) and one for AppleWorks (delete preferences). (Thanks to Barry for this way to format this very common answer.)
To Repair permissions in 10.4.x, launch Disk Utility, found in the Utilities folder in your Applications folder, click on First Aid, then on Repair Permissions.
To delete AppleWorks’ preference files, go to HD > Users > Library > Preferences. Find and delete the file com.apple.appleworks.plist. Find and open the folder AppleWorks in this Preferences folder, then delete all of the enclosed files (with the exception of the Button Bar Preferences if you have customized the Button Bars). AppleWorks will recreate the preference files as it needs them. You should do this step anytime AppleWorks crashes or you force quit it.
The slowness is likely the "Recent Items bug" & it has been around since AppleWorks 6 was released in March, 2000. It can make it appear that AppleWorks has frozen or failed to launch. The user tip by Dale Gillard, AppleWorks slow? Spinning ball appears?, explains a lot.
Could you send me a copy of one of these worksheets? Perhaps I can see if I can easily duplicate one in Pages/Numbers/Keynote. Even though iWork doesn't have a draw app, all of the apps do have basic drawing capabilities.

Adobe CS3 and CS4 updater under Snow Leopard issues

Hey everyone -Ive been trying to research this and I have CS4 and CS3 (just photoshop installed) under snow leopard -(clean install) and when I launch the adobe updater on CS3 it just crashes-and on CS4 the updater runs but finds no updates and I know they are out there.
This is all I could find on Adobes Forumns
http://forums.adobe.com/message/2349031#2349031
They talk about changing the permissions of the admin group but you have to be careful or you will mess your machine up -I dont wanna do that.
Is anyone having this problem? Or can anyone help
Matt

You might try creating another user account (testUser) and seeing if those installers will function properly there, under a clean account...

Will it work to recover from a Time machine data backed up under Snow Leopard?

Hello,
Mine a Mac Book Air that has 2.13 GHz Intel Core 2 Duo and RAM: 2GB 1067 MHz DDR3.
I have time machine back up on an external HD.
Once I install the Lion os, would I be able to use the backed up data under Snow Leopard to an external HD if any eventualities on a later date? Data such as photos in Aperture library or folders with Mac version of Windows Office 2008.
[The time mechine backed up data was under Snow Leopard and my Mac Book Air now has the Lion OS]
I understand as soon as I upgraded to Lion I should create a new back up with time mechine but in case if that is not done......
I hope your understand What I mean..
Regards

What you propose should work. There could be problems with data for applications such as Mail where the application version and format of the data changed in Lion.

Final Cut Studio 2 installation hangs under Snow Leopard

I've since seen this on two machines and have filed a bug with Apple, but wanted to post to give people a heads up.
When attempting a new installation of Final Cut Studio 2 on a MacBook Pro running Mac OS X 10.6, the install hung with "about a minute remaining."
Examination of the running processes using "top" showed one thread spinning in user space using 100% of the CPU:
<pre>/Volumes/Final Cut Studio/Installer/Packages/QuickTimeMPEG2Pro.pkg/Contents/Resources/ConfigureMim eTypes -rescan -verbose</pre>
Running the same thread by hand succeeded immediately, so manually killing the spinning process seemed to have no ill effects and allowed the installation to proceed as expected.
Just to be safe I manuallly ran
<pre>/Volumes/Final Cut Studio/Installer/Packages/QuickTimeMPEG2Pro.pkg/Contents/Resources/ConfigureMim eTypes -rescan -verbose</pre>
again after disc 1 was finished installing but (obviously) while disc 1 was still in the drive.

Hello,
I fortunately came across this discussion. I want to install FCS2 on my iMac which is now running under Snow Leopard and I also got stuck at "about a minute" remaining time.
But it seems that the answer to solve this is give in an answer William has given. The only thing is, I don't get it what to do.
I typed in the word Top in Terminal I saw that it is indeed "hanging" on ConfigureMimeTypes. Through "show contents" I got to the ConfigureMimeTypes file (at least I think that is what I should do). But then...?
Another thought was, that I had to install the QuickTimeMpeg2Pro.Pkg. So I have tried that also. But then the same happens, it got stuck at "the remaining one minute issue".
Can someone please tell me what to do?
Please consider the fact that I'm not a very technical person and that english is not my native language.
Thanks a lot.
Kind regards,
Richard
Holland

Remove QuickTime 7 under Snow Leopard

Hello!
I am experience some problems with QuickTime 7 under Snow Leopard in cooperation with Perian and DownloadHelper (a FireFox add-on).
Every time or better said sometimes I use DownloadHelper with Firefox under Snow Leopard on my MBP a process called "QtKitServer" crashes and I get a black screen.
And yes, I installed QuickTime 7 on this machine. I also tested this on my iMac (QT X only!) there this doesn't happen.
This must be a bug in OS X. But I need this tool on MBP without getting any black screens just because of QtKitServer crashes.
So, I found a solution: I want to get rid of QuickTime 7.
But how can I remove QuickTime 7 under Snow Leopard?
Can someone help me?
Thanks a lot!

dom_beta wrote:
Every time or better said sometimes I use DownloadHelper with Firefox under Snow Leopard on my MBP a process called "QtKitServer" crashes and I get a black screen.
Hello folks!
I found a work around. A few minutes ago I deactivated the icon preview for "Desktop". And until now everything seems to work.
It seems to be that in this moment when DownloadHelper and Firefox are writing a file on the desktop who isn't downloaded completly QuickLook wants to access that file, can't understand it, and crashes.
So it must be a Mac OS X / QuickTime bug.
Message was edited by: dom_beta

Backing up an encrypted drive with Time Machine under Snow Leopard

In a nutshell, my question is “Can I back up an encrypted drive using Time Machine under Snow Leopard, and if so, how do I access its data from a previous day?”
I have a 1Tb USB drive connected to my MacBook, which runs Snow Leopard. The drive is formatted as Mac OS Extended (Journaled). This drive is included in the drives that Time Machine backs up. I used Disk Utility to create an encrypted drive on the USB drive (998Gb), also formatted as Mac OS Extended (Journaled). The encrypted drive is not on TimeMachine’s list of excluded files/drives.
When I go into Time Machine, I can see the USB drive and the encrypted drive in the side bar. I can access the files on the encrypted drive as long as I’m looking at how it stands now. But if I move backward in time, the encrypted drive is grayed out and inaccessible. If I click on the USB drive, I get a window that tells me it is 75.9Gb in size, and nothing else is available to me.
When I open the back-up drive in Finder and navigate to Backups.backupdb > macbook name > some date and time, I see my MacBook’s hard drive and the USB drive. The encrypted drive is not shown. When I click on the USB drive, I see an entry for drivename.sparsebundle. When I click on that I’m prompted for the password for the encrypted drive. When I enter it, I get a warning telling me that the disk image could not be opened and that the encrypted drive has no mountable file systems.
Is my encrypted drive really be backed-up and if so, how do I access the backed-up data?

Having received a bunch of views but no replies over the last 5 days, I decided to venture into my local Apple store and ask this same question. The response I got from the geniuses was that you can't get a reliable back-up of an encrypted drive using Time Machine under Snow Leopard. So, my only alternative is to copy the encrypted drive's contents elsewhere, unencrypt the drive, and then copy the contents back. This is what I expected, but not what I wanted to hear.

My app will no longer run under Snow Leopard, runs fine under Lion.

My app will no longer run under Snow Leopard, even though it was originally written for Snow Leopard. It runs fine on my Dev machine under Lion. But when I test it on my Snow Leopard Mac Mini the app starts but the window does not appear. Going to file, new window does nothing. My depolyment target is set to 10.6. Is there something I did to make my app lose Snow Leopard compatiblty?

Does your application use features only available in Lion? Are you getting any console logs?

HP Officejet Pro 8500 Wireless Won't Scan Under Snow Leopard

After installing Snow Leopard, my new HP Officejet Pro Wireless 8500 all-in-one printer won't scan. It delivers the following error message: "No Scan Options - refer to device documentation".
Also, when I attempted to check and adjust scan settings using HP's Scan Destinations program, that program hangs and cannot save any setting changes. Then I have to use "Force Quit" to stop the program from hanging up while saving.
HP's software update reports the printer software is up to date.
It appears there are a ton of printer problems appearing for people after installing Snow Leopard, but I sure would appreciate any help on solutions if someone also has this problem.
Thanks much.

I also just tried connecting my 8500 wireless printer directly via usb and then downloading the HP printer drivers from Apple downloads and reinstalling.
The install hangs nearly forever on the final step, but eventually says the driver install was successful. However, then when connected via usb, I am unable to print. Printing works when you reconnect via the wireless on the 8500.
So connecting via usb and reinstalling HP printer drivers does not solve the issue. And it's puzzling, because the list of supported printers under Snow Leopard lists the Officejet Pro8500 Wireless as supporting both printing and scanning.
Somebody has it wrong.
If this scanning problem continues very long, I may be forced to uninstall Snow Leopard, because my printer is brand new.

HP OfficeJet Pro 8500 Wireless second paper tray under Snow Leopard

He there, I have a strange problem with the second (extra) paper tray from the Office Jet Pro 8500. I have setup the tray and activated the option on the driver page on the computers, but no results. No paper is loaded from the tray and there is an error that no paper is loaded in the machine. The printer is connected via ethernet (and a time machine) and I am running snow leopard on all the machines that are connected to the printer. I have installed the latest drivers from Apple and from HP. I know that the paper tray is working, because when I make a copy on the machine localy and force him to use papertray number 2, then there is no problem.
Does anybody have the same problem?? Thanks

I also just tried connecting my 8500 wireless printer directly via usb and then downloading the HP printer drivers from Apple downloads and reinstalling.
The install hangs nearly forever on the final step, but eventually says the driver install was successful. However, then when connected via usb, I am unable to print. Printing works when you reconnect via the wireless on the 8500.
So connecting via usb and reinstalling HP printer drivers does not solve the issue. And it's puzzling, because the list of supported printers under Snow Leopard lists the Officejet Pro8500 Wireless as supporting both printing and scanning.
Somebody has it wrong.
If this scanning problem continues very long, I may be forced to uninstall Snow Leopard, because my printer is brand new.

MS Word 2008 Crashes under Snow Leopard

Similar Messages

Maybe you are looking for