MS Word 2011 won't launch

Word won't launch although PP, Outlook and Excel open okay. Uninstalled MS Office 2011 and reinstalled. From previous contributors I tried fixes by verifying fonts, (no change), completed a permissions verify/repair (no change). Also can't install MS Office updates because SyncServicesAgent won't shut off (even when app is moved to Desktop and forced close via ActivityMonitor). Are these two related? What other fixes should I try to get Word working again? Thanks!

Post your question on the Microsoft Mac forums since it's their software you're having trouble with. These forums are for troubleshooting Apple products:
http://answers.microsoft.com/en-us/mac

Similar Messages

How can I convert Microsoft Word 2004 to Microsoft Word 2011? About 50% of the time Word 2011 won't open Word 2004.

How can I convert a Microsoft Word 2004 file to Microsoft Word 2011? Most of the time the prompt says that the old Word is not supported anymore.

Go to the Microsoft web site and download it.
http://www.microsoftstore.com/store/msusa/en_US/list/ThemeID.33363200/categoryID .62686000?tid=s6YOr2uG5_dc&cid=5250&pcrid=22408403093&WT.srch=1&WT.mc_id=pointit sem_Microsoft+US_google_5+-+OMac+2011&WT.source=google&WT.medium=cpc
Microsoft Word 2004 will not run on OSX 7.5 or later. You might as well delete it.
Ciao.

Microsoft Word 2011 won't Open in Yosemite

I have a problem with Word running under Yosemite. I have installed 14.4.5, reinstalled Office twice, and reinstalled the update. Excel and PowerPoint will run but Word still show me the word logo crashes and sends a report to Microsoft. Office setup will not open either.
I then I reformatted the disk again and started over with 10.6 then upgrades to Yosemite. then I have a network download version of office and did a new install. Word still won't open but the weird part is excel and PP work.
I have a 24 in iMac 2.66 GHz Intel
Here is the error report if that helps:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_CRASH (SIGABRT)
Date/Time: 2014-10-24 19:37:26 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.4.5.141003
Crashed Module Name: merp
Crashed Module Version: 2.2.4.141003
Crashed Module Offset: 0x00004422
Blame Module Name: OfficeArt
Blame Module Version: 14.4.5.141003
Blame Module Offset: 0x008d849c
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0

Try un-installing it, then re-installing.

Disk Utility Freezes & MS Word & Excel Won't Launch

Yesterday, my Disk Utility froze when it started performing a Verify Disk and I had to force quit. This morning I was using both MS Excel and MS Word, closed them and when I tried to open them 30 minutes later, neither will launch and I get an error message saying that they "closed unexpectedly during launch." I tried to Verify Disk & Disk Utility froze again. Then I repaired permissions using Disk Utility but it didn't help with the Excel and Word issues. I have never had a problem with any of these before. I just used Disk Warrior to "Check All Files and Folders" and "Repair Disk Permissions" and Test the Hardware. I am still not able to open Word or Excel. Any thoughts??

Hard drive has 30.58 GB available. I didn't run disk utility from the OSX install disk -- am in the process of moving and not sure where it is. Might actually be in my home in another country!!!

Mirosoft word 2011 won't open in mountain lion

I cant check for an update. It fails before opening.

v14.2.3 is the latest update for ML per Microsoft.
Something got stepped on. If you have a DVD of MS Office for Mac 2011, then see if you can run the uninstaller to remove your installed Office from Mountain Lion.
Within your home folder, move all the files in Library/Caches to the Trash.
Then in the Library/Preferences folder, look for files that start with com.microsoft.Word and Trash them.
Reboot.
Empty the Trash
Now re-install MS Office 2011 for Mac.
Update your Microsoft Updater application from www.microsoft.com/mac.
Then, use Microsoft Updater to upgrade Office to v14.2.3.
Does MS Word work now?

Word & Excel won't launch after attempted "DiskFull" fix

In trying to fix a not-very-important issue, I have lost access to all my MS Word applications. Here's what happened:
I occasionally have the "diskfull" error message, so I tracked down
an article (see below) and used Workaround #2 to put the "FixDiskFull Issue.dot"
in my Word startup folder.
Now, unfortunately, none of my MSOffice files open . I just get the
"quit unexpectedly" error message.
Here is the webpage where I got the attempted fix: http://word.mvps.org/Mac/DiskFullError.html
Here is the Workaround #2 that I tried:
Workaround #2
You must have Visual Basic for Applications (VBA) installed in order for this workaround to activate. If you have never installed VBA, you will find it in the Value Pack on your Office X or Office 2001 installation CD. After installing it, you will need to re-apply all Updaters appropriate to your version of Office.
Clicking on the following link will download the fix to your computer: FixDiskFullIssue.dot
Install the template by dragging it into your Applications: Microsoft Office (2001 or X): Office: Startup: Word folder. You should now see “Disk Full Error?” on your File Menu in Word, just below the various Save options. If you do not, you will have to perform a few extra steps as follows:
Go to the Tools menu: Templates & Add-Ins. You should see FixDiskFullIssue.dot in the Global Templates & Add-Ins box. Make sure it is checked.
If FixDiskFullIssue.dot does not appear in the Global Templates & Add-Ins box, click on Add, navigate to the FixDiskFullIssue.dot template (in the Office: Startup: Word folder), and double click on it. It will now appear in the Global Templates & Add-Ins box where you need to check it to enable it.
With the template properly installed, if you ever try to save a Word document and get the “disk full” error, just go to the File menu in Word, click on “Disk Full Error?” and you will be prompted to allow Word to close all temporary files. You will also be reminded to perform any desired Undo actions since they will no longer be available after running the fix.
In trying to fix things myself, I have:
Dragged the "FixDiskFullIssue.dot" to the trash, emptied trash and
restarted. In other words, I tried to undo what I did the first time.
No effect.
Opened Time Machine, navigated to MSWord and "restored" thinking it
would put yesterday's Word back in. But Word still doesn't open.
Contacted the author who says she cannot help me and to try a Forum.
I'm at a loss. Perhaps there is something else installed outside of MSOffice that affects what happens on startup?

I thought of something else that might be causing all these launch failures. This morning I opened an Excel doc from someone who has a newer version. I was prompted to "convert" it so my app could read it. Now, when I try to open any of my own Excel docs, all the Excel I have tried to open since the problem, flash on the screen, and a "converting" slide bar opens and tells me it's trying to convert the file (from what? It's mine!) and then everything stops and I get that familiar "the application Excel quit unexpectedly."
So, perhaps this conversion attempt this morning has corrupted something unrelated to the attempt to fix the "Diskfull" issue.

Pages 'doc' exports won't load in Word 2011

Help...
We work almost exclusively in Pages for text documents. When we need to send them to people using MS Word we export as a DOC format. Never had a problem until recently when we updated to Office 2011 (thanks to Lion not supporting Office 2004).
Now we find that some doc files exported from pages won't open in Word 2011 - but will open in NeoOffice, Word 2004 etc. What is odder still is that if you save the problem doc in NeoOffice / Word 2004 it will then open fine in Word 2011.
When we try to open a problem file we get a dialogue like this...
This suggests that something in the Pages file created by the export process is annoying Word 2011, but not Word 2004 etc.
Anyone got any ideas what this might be - the MS help for this dialogue is useless (assumes for a start you are using Word on a Windows machine...).
Thanks in advance...

Hello,
As you are saying that PDFMaker add-in is simply not loading in the add-in list of MS word.
Please exit all programs, open MS Word and go to File> Options> Add-Ins.
Now, in the 'Manage' label on the bottom, choose COM Add-Ins and click go.
Then, look for Acrobat PDFMaker Office COM Add-In in the list.
If Acrobat PDFMaker Office COM Add-In appears in the list but the checkbox beside it is not selected, then click the checkbox. Click OK. Then close and reopen the Office 2013 application.
If Adobe PDFMaker COM Add-In is not in the list of available add-ins, then click Add and choose PDFMOfficeAddin.dll from "C:\Program Files\Adobe\Acrobat 11\PDFMaker\Office". Click OK. Then close and reopen MS Word.
Please check and let me know.
Regards,
Anubha

Help! Word for mac 2011 won't open files

Hi,
I wasn't able to find a suitable category to place this question under, but hope someone can help all the same.
I have Word for Mac 2011 on my 2011 iMac. In the last couple of days, it has stopped opening files (by double-clicking on them, or by going to File > Open). Instead, I get an error message which reads:
"Document name" uses a file type that is blocked from opening in this version
(The message then continues with smaller print, telling me how this is for security reasons but that I should be able to use File > Open to access the file - which I can't).
The only way I have found to open the files is by using File > Open and in the 'Enable' box choosing 'Recover Text from any file'. However, this is pretty unhelpful because I lose the file's logos and formatting.
Note that this problem happens to all files regardless of which version of Word they were created on.
Please help! I really need to access my Word docs...
Thanks in advance.

I am also suddenly having this problem. It seemed to start after I upgraded to Lion. I had Word 2003 until I upgraded to Word 2011 last year, so I don't have 2008 to go back to. The documents it won't open are just blank. They will open with Open Office. This is just so annoying! I thought it was a Lion incompatibility, but you are saying it is a Microsoft problem?

I purchased microsoft office mac in 2004 and suddenly I get an error message. It won't launch. I click reopen and it does the same thing. I get a long message in the panel. It tells me it will send a report. I still can't access any microsoft item - word

I purchased microsoft office mac in 2004 and suddenly I get an error message. It won't launch. I click reopen and it does the same thing. I get a long message in the panel. It tells me it will send a report. I still can't access any microsoft item - word, excel, nothing works.
I have a mac book pro 10.6.8
Thanks

cassidy3 wrote:
Good news is that I can access all my documents. Bad news is I had to pay $150 for it.
I spent a lot of time trying to find a solution before buying. I did not try the launch terminal solution....
I will check back so I can find out what to do should this happen again.
More possible bad news. If you had followed what fane_j had asked you to do you might have found out it wasn't microsoft's fault for your problem and wouldn't have had to spend $150. Because while you may have an Office that works, fane_j was not suggesting a solution but probing for a trojan (google "flashback trojan") that has been crashing powerpc code which is what Office 2004 is.
So if you do have the trojan, while you can run a version of Office, the trojan may still be in your system since installing a version of Office isn't going to remove it. So I'll make another request. Launch Terminal (in your Utilities folder) and copy/paste the following line into the terminal window and hit return:
defaults read ~/.MacOSX/environment
If you see anything other than a "does not exist" error message you almost certainly do have the trojan and post the results in this thread.
The choice is yours. You can ignore this and take the risk. Or do what has been requested.

Preview won't paste from note to Word 2011

Hi,
so the problem is this: somehow I am not able to paste copied text to Word 2011. The trick though is that it's not siply text from PDF opened in Preview, in which case everything is fine, but the text I copy from note on PDF in Preview.
Microsoft Word is for mac and everything works fine. The default paste option is changed to mach destination formatting.
Any ideas?
Thanks for your time.

Hi guys
- No - the problem does not exist with PrntScr - I can paste in a whole screen, but not an copied image. But can still paste a copied image into MS Paint.- is that a clue?
- I will update the drivers
- no Nik plugs
Thanks guys
Shaun

Installation of Comodo Free Firewall Crashed System, Now Firefox Won't Launch

I installed Firefox 4, then my ZoneAlarm Free Firewall and Free AVG 2011 Antivirus were rendered incompatible. As a result, I installed Comodo Firewall --- I did not uninstall Zone Alarm or AVG. Comodo instructed me to restart the laptop in order to finish the successful install. When I restarted the laptop, it crashed. I restarted in Safe Mode and did a system restore ---went back 6 days. Now Firefox won't launch.
What happened and how can I fix it?

Hi thanks for that. I've been through those pages already. I think maybe my lack of knowledge is hindering me somewhat. However the page you linked assumes two things: I can see the processes on Task Manager and I can start up Firefox. The latter is unusual. You see when it suggests changing or creating a profile, I have to use the profile manager which is part of Firefox - which I can't open.
I don't think a previous session is still running because I've restored and installed so many times.
While I appreciate the speedy response, if anyone has any ideas using words, I'd be extremely grateful. :0)

Print to PDF from Word 2011 creates problems at section breaks

I have a user trying to create a pdf of his thesis. He created the thesis on Microsoft Word 2011 for Mac, and we use Acrobat 10. It has a number of section breaks where he switches from portrait to landscape and back. When he tries to print to PDF, not only does the thesis get split into an individual document at each section break (annoying, but not a big issue), but when he tries to reassemble the document there is an adjustment in margin and several extra lines of space at the top of each section. I've seen workarounds such as opening the individual sections in Preview and stitching them together that way, but it still leaves the extra space at the beginning of each section break, as well as the adjustment in margin. Has anyone found a workaround for this?
Thank you!

I had the same problem with a Word document and figured out the problem. Word seems to be spitting out separate PDF documents based on the page setup. So under File -> Page Setup you get a dialog box with the settings for the page, and usually a "Format for" dropdown and a "Paper Size" option. If these setting are not the same for the whole document, Word throws a wobbley and generates a PDF for each page setup.
My solution (works where all of the pages are the same format).
File -> Page Setup
Settings: Choose "Microsoft Word" from the dropdown box
Apply Page Setup settings to: Entire Document.
This will setup up the entire document to use the same page settings, and will fix the problem for those of us who are wanting a document that all has the same page settings. (This won't work if you are mixing page sizes.)

My steam won't launch ever since I updated to Yosemite I don't know what is going on.

Whenever I try to launch it, it says "Steam quit unexpectedly" I have tried redownloading it 5 times and have every software up to date. I also have tried
deleting all my steam files and it still doesn't work. Here is a screenshot:
I also downloaded a program called EtreCheck that checks for issues so here is what it found:
Problem description:
My steam won’t launch ever since I updated to Yosemite I don’t know what is going on
EtreCheck version: 2.0.10 (97)
Report generated November 2, 2014 at 11:27:34 AM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2:20:3
Disk Information: ℹ️
ST9500325ASG disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (350.08 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Splashtop Streamer.app
[not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) Support
[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) Support
/Library/Application Support/Hotspot Shield
[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support
/Library/Extensions
[loaded] com.logmein.hamachi (1.0.0) Support
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
[loaded] net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.adobe.AdobeCreativeCloud.plist Support
[failed] com.adobe.CS5ServiceManager.plist Support
[running] com.logmein.hamachimb.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[not loaded] com.splashtop.streamer-for-root.plist Support
[running] com.splashtop.streamer-for-user.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.anchorfree.ajaxserver.plist Support
[loaded] com.ea.origin.ESHelper.plist Support
[running] com.logmein.hamachi.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.splashtop.streamer-daemon.plist Support
[loaded] com.splashtop.streamer-srioframebuffer.plist Support
[loaded] net.freemacsoft.LiteIcon.LIHelperTool.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.akamai.single-user-client.plist Support
[loaded] com.divx.agent.postinstall.plist Support
[loaded] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.ltvbit.plist Support
[loaded] com.genieo.completer.update.plist Support
[failed] com.google.keystone.agent.plist Support
[invalid?] com.valvesoftware.steamclean.plist Support
[running] com.w0lf.cDock.plist Support
[invalid?] net.brockerhoff.QuayMenu.plist Support
User Login Items: ℹ️
Steam Application (/Applications/Steam.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Off-Helper UNKNOWN (missing value)
TotalFinder UNKNOWN (missing value)
uTorrent Application (/Applications/uTorrent.app)
Origin Application (/Applications/Origin.app)
Hotspot Shield UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
VMware Fusion Start Menu UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
CrossOver CD Helper UNKNOWN (missing value)
TuneupMyMac UNKNOWN (missing value)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
OVSHelper: Version: 1.1 Support
DivXBrowserPlugin: Version: 2.2 Support
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.3.4 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
User Internet Plug-ins: ℹ️
SOEWebInstaller: Version: 1.0 - SDK 10.5 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Safari Extensions: ℹ️
GoPhoto.it
Omnibar
iTube Studio
Searchme
DivX Plus Web Player HTML5 <video>
OpenIE
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences Support
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      11% LogMeIn Hamachi Menubar
      0% syslogd
      0% WindowServer
      0% launchd
      0% opendirectoryd
Top Processes by Memory: ℹ️
202 MB mds_stores
189 MB installd
133 MB com.apple.WebKit.WebContent
129 MB Finder
86 MB ocspd
Virtual Memory Information: ℹ️
417 MB Free RAM
2.18 GB Active RAM
417 MB Inactive RAM
1.14 GB Wired RAM
10.58 GB Page-ins
195 MB Page-outs

Genieo Uninstall
Genieo Uninstall (2)      see post by Linc Davis
TuneupMyMac UNKNOWN (missing value)
Also uninstall according to the developer's instructions.
I also would remove uTorrent. You can get adware/malware and other junk from a Torrent download.

When I try and open Microsoft Word 2011 documents they start opening one after another at a rapid speed and I can't stop it. I reboot and same thing happens?

When I try and open Microsoft Word 2011 documents on my IMAC they start opening one after another at a rapid speed and I can't stop it. I reboot and same thing happens. The documents open in rapid succession on their own and don't stop until I force close or after maybe 100 or more open I start getting the following message for each document attemting to open "This document could not be registered. It will not be possible to create links from other documents to this document" and then in paretheses the name of the document. After I click okay another trys to open. Any suggestions?

If you had multiple documents open and quit the app without closing all of the docs first, it will open them again when you launch the app. Open Word, and then close all the documents, you may be asked to save the document, if the document was already saved but you made changes to it before you quit the app, you may need to save the changes first, shorcut ( command and s keys). After you close all of the documents then quit the app and restart the computer. See if this works.

Acrobat X, Word 2011, and Links in Table of Contents

I have a 300+ page document in Word 2011, with a Table of Contents that has been automatically generated by Word, based off headings.
When I "print" the document using "Save as Adobe PDF" from the Print dialouge, the PDF comes up, but the links in the ToC no longer work.
I've looked online for a solution, but I am noticing two things:
1) The option to turn the ToC links into Hyperlinks is not present on the Mac version of Word (2011).
2) I opened the file in Word 2010 on a PC, and enabled the above feature, and then brought it back to my Mac and Word 2011 - the links now seem active in Word. However, when I convert it to PDF, the links still do not work in the PDF.
Is there an automated way to make the links convert, or to add them to the PDF? With 300+ pages, a Table of Contents with working links is almost essential for navigation.
Thank you!

That's a defect (bug) in Adobe(Mac) that has been going on for 15 years and Adobe refuse to admit it and fix it. In Reference to Links.
The only work around is to use iWork's Pages.
The links should be active. Then Create the PDF from there The links should be live.
I've heard you can do the same thing with Preview, But haven't tried. I know Pages will.
Its no wonder that Apple won't allow Flash on the iPad. Besides not fixing Flash issues on the Mac paltform, They have a history of refusing to fix problems with Acrobat on The Mac Platform.

MS Word 2011 won't launch

Similar Messages

Maybe you are looking for