MS-Word Freezes in Snow

I use MS-Word extensively for collaborative work, ...I mean I try to use MS-Word...
Initially it would freeze with any attempt to paste from the system clipboard, now it freezes with 1st attempt to edit...
...currently using MS-Word running in Windows XP via RDP, printing/rendering documents not as good, but I can work...
I've cleaned font book, and my IT guy insures me he did a clean install of MS-Office.
Help.

It looks like it is time to start whacking on Office preferences.
Go to your home folder / Library / Preferences and round up every plist that references a Microsoft app. Be sure that you are not running any Office application. Don't forget the ones in the Microsoft folder either.
Move them to a folder on your desktop for safe keeping. Restart and launch just Word and let it do its thing. Check to be sure it does not blow a bunch of fonts into your home folder / Library / Fonts directory.
All those plists you moved will get created new as needed. The ones I find usually at the root of Office problems are the ones with "Font" in their name.
I will allow the following, I had a workstation at a remote office that any Office app would crash when opened. I did the above, ran disk utility, removed and reinstalled Office 2004, and removed any third party QuickTime addons. Nothing helped until I reformatted the drive and reinstalled the OS and all apps. The Console logs pointed me to an error with a library used by the OS.
Also, once a third party addon for QuickTime was found to crash Word. Never understood the complete interaction there, I mean come on, Word uses QuickTime? But once I removed it, Office behaved itself again.

Similar Messages

MacBook Pro screen flickers and freezes after Snow Leopard/Safari 5 updates

Hi guys,
I have a silver 120GB 15-inch MacBook Pro from Summer 2007 with 3GB RAM and 25+GB free space which has recently begun to freeze irrecoverably. The first appearance of these symptoms seems to coincide with my installing the Snow Leopard 10.6.6 update via Software Update.
I'm not particularly well versed in computer technology, but will try to describe my problem as detailedly as possible.
What happens is this:
1. I start the computer as per usual, with only a couple of startup items. Everything's fine.
2. I start working. Use a lot of Safari 5 for browsing websites, often with some kind of Flash or "Flash-type" content such as banner ads, videos, even full Flash designs. I may also have programs such as QuickTime, VLC or an image editor open, if not necessarily "actively" doing anything. Everything's still fine - I'm able to both browse websites and watch videos as usual.
3. After a while of active working - say, 1-3 hours - I notice browsing websites gets a little choppy. Display features such as the file list view in Finder may or may not appear properly. The rotating wait cursor may or may not appear from time to time.
4. Immediately after symptom no. 3, the next time I start to watch a video, either via Safari 5 (say for example something on DailyMotion.com) or a file via QuickTime, something goes wrong.
Following no. 4, one of three things invariably happen:
5a) The video freezes and the entire screen flickers from black to the screen view very quickly two or three times, after which the computer or screen appears to freeze. The cursor still moves, but nothing reacts to it - open windows become completely unresponsive, nor does the top or any other menu react in any way to clicking. The "menu row" of application items, which normally appears when I move the cursor to the very bottom of the screen, doesn't appear. Restarting "blindly" by pressing the Off-button once and pressing R doesn't work. I'm forced to do a hard reboot, after which the computer is once again fine until the next two hours of active working. This usually happens ONLY when I try to watch a video in Full Screen-mode.
5b) I notice the video freezing only just in time, and am able to pause it and "esc" out of Full Screen-mode, and the computer remains operational. However, as soon as I again try to play video in Full Screen-mode, everything described in 5a. happens.
5c) The video stops playing, and the screen reverts momentarily to pale blue before switching to the login screen. I login again with my details, and everything appears to be fine again until the next two hours of active working. The computer "starts up" a lot faster than with a hard reboot. This usually happens ONLY when I've tried to watch a video in its original size, i.e. when not in Full Screen-mode.
This happens 1-4 times a day, and it appears to depend directly on how much work I've been doing on the computer. The less I use it in the course of a day, the longer it takes until the next time it freezes.
So, in a way, I'm able to replicate this problem. 95% of the time the screen has frozen while watching or starting to watch (usually already when starting to watch) video footage, but it has also frozen a couple of times just switching between e.g. Safari 5 and an image editor or browsing a website with a Flash banner ad or embedded video content (which however hasn't necessarily been playing); today, the screen froze when I tried to open a website made entirely with Flash.
Although it could be just a coincidence, I believe this issue first appeared when I updated Snow Leopard to 10.6.6 via Software Update alongside some other pending updates, including as far as I recall one for Safari 5. The update process appeared to have gone well at the time, though, and was not interrupted in any way. I have never had this specific problem with the computer/screen before, though.
I've read a couple of threads here regarding very similar issues with newer MBP models than mine, in which it has been suggested that the fault may lie in a malfunctioning NVIDIA GeForce graphics card. Now I've had that replaced already once because my screen went unexpectedly completely blank after a forced reboot 1-2 years ago (I don't remember exactly), but according to my System Profiler info the card still a GeForce 8600M GT. Can it be failing again?
I've also had some kind of a RAM card failure once. As far as I understood it, one of the RAM cards had fried and was preventing the computer from starting up. I replaced the bad 1GB card with a new 2GB one and the problem was resolved. Before the computer died, there were also other symptoms, but they were not similar to these.
I'm also doing the Apple Hardware Test tomorrow. Any other suggestions, though, than the graphics card?
*Could this have to do with Flash or Safari 5?* Just hear me out. Even though my computer has frozen from watching a video in just QuickTime, Safari 5 has always been open in the background at the same time, and more likely than not with websites with "Flash" content open. And come to think of it, before I performed the Snow Leopard and Safari 5 updates, I used to have daily problems viewing Flash video in Safari 5, the video content either suddenly showing up as "Plug-in Failure" or crashing the browser; I've had both Safari 5 and the Safari 5 Flash plug-in "quit unexpectedly" countless times in the past, almost daily. Sometimes the "Plug-in Failure" could be fixed just by refreshing the browser view; at other times, Safari 5 would stop showing Flash content altogether - Flash banner ads (such as Google ads), YouTube and other Flash videos, everything - until I quit and restarted Safari 5. BUT - since the day I updated everything via Software Update, I don't remember this happening; it never gets to "Plug-in Failure" now. Could it be worth trying to use e.g. just Firefox for a while or is there something (e.g. Adobe Flash) that I could try reinstall? Or am I just clutching at straws here?
Thanks for reading this long, long post!

Do you have access to an Apple Store? If so, it may be worth making an appointment at the genius bar and having them run the test for the NVIDIA problem. Since your replacement logic board still has the NVIDIA GeForce 8600 M GT video chip, it could be starting to happen to your replacement logic board.
I also agree with all of CMCSK's suggestions. Freezing is often associated with hard drive problems. You might also want to run SMART Utility:
http://www.apple.com/downloads/macosx/systemdiskutilities/smartutility.html
You can download the demo and run it several times for free. It will give you a very comprehensive view of the physical health of your hard drive. If you still have the original one from 2007, it's getting pretty long in the tooth and may be approaching the end of its average useful life of 3-5 years. I just recently had to replace my original 2007 Fujitsu drive.
If your drive is headed south, and is also too small, it may be time to upgrade to a larger and faster drive.
The software update probably didn't cause the problems, but it may have exposed problems that were already in existence.
Good luck!

Microsoft Word Freezing Repeatedly, Application Not Responding

Just wondering if anyone else was having issues with Microsoft Word from MS Office 2008, where you open the application, you type a few sentences, and the application freezes with the spinning circle of death that won't go away until you click the dock where it says "application not responding" and do a force-quit? You can leave the circle spinning for 10-20-30 minutes, and it never goes away.
Now for the weird part--this error only happens for me when I'm using a specific document on my computer. I can open Word, start a new document, type several paragraphs of text, and it works fine. But I've been working on an existing paper for about two months that all of a sudden started causing these freezes/crashes when editing it. It's about 30 pages roughly, no images, no big inserts that would take up a lot of memory (116 kb in size). And up until today, there were no problems. So why all of a sudden can't I edit anything on this paper without freezing the program?! I downloaded the Microsoft Office 2008 Service Pack 1 that was just released after this problem started, and ran all the recent Java and program updates through Software Update with computer restarts. I even copied the text from the Word document I was working on, pasted it into a new document, tried saving it as both .doc and .docx, and again the program still freezes when working with that text in a new file. This one baffles me. It's like the text within a document is somehow freezing the application. One thing I did notice is that the freezes seem to happen when I'm scrolling using a mouse wheel. Not always, but quite a bit. I suppose this is some memory issue related to several pages of text that the program can't render or process when you add new lines of text or scroll, but again, I can't figure why this paper I've been working on for months all of a sudden decided to start freezing Word today. Can you really only have 30 double-spaced pages of text in Word before it crashes?
Looks like I've found my reason to switch to Open Office, since I'm 3-4 days out from a deadline. Any other solution strategies would be welcome. Thanks.

Same problem here - Microsoft Word 2008 (update 12.1.7) will open fine, and then start the spinning pizza of death. Only way out is to force-quit the app. I've tried:
1) deleting plist and font cache files
2) uninstalling MS Office 2008, reinstalling and then re-applying updates 12.1.0 and 12.1.7
3) confirming that Apple's Font Card.app can verify all fonts
No luck. Currently I can't open any MS word doc without the spinning pizza of death.
If you are lucky enough that these symptoms only happen with a specific Word .doc file, I would see if the PC-originator could re-save the file as .RTF and resend. If you can then open it OK, you could revert back to .doc (or .docx) format. RTF format is Microsoft's interchange format. If there are anomalies in the .doc file, saving as .RTF can sometimes clean them up. Once done, you can revert back to native MS Word format.
...b

Word Problems with Snow Leopard

Since I recently upgraded to Snow Leopard, my new Word files look different (same font), and they won't print. I have an iMac OSX 2GHZ Intel Core 2 Duo. The drivers on the Canon printer are updated. I'm now leary of upgrading to Lion.
I'd appreciate any suggestions. Thank you.

You might want to also search/ask in the Word forum:
http://answers.microsoft.com/en-us/mac/forum/macword
Make sure you tell people what version of Word you are using and provide details about what you mean by "look different".

2013 word crashes when "save as" .Word freezes "not responding after a few minutes.

2013 word crashes when using the "save as" command. It does save the document but crashes. After working for 3 minutes or so on a document the programme will stop running with the screen frozen. Have to use the windows task manager to close.
Any ideas? Very disappointed as I have already also spent a day trying to get outlook to work using all the advice on these forums. Just not impressed. I'm I going to have the same issues with excel?

Hi,
In regarding of the issue, it may be caused some reason, let's try to narrow down the root cause with the following methods:
1.Try disable all the add-ins to see if this behavior could be caused by the 3rd-party add-ins, if this behavior won't occur with all the add-ins disabled, we can enable them one by one to find out which one might cause the issue.
2.Try repair your Office as a quick fix
3.Try start Word in
safe mode to see if this behavior will still occur, if this behaivor won't occur in safe mode, the behavior might be caused by certain items that are loaded with Word.
4.Try configure Windows in
clean boot mode to check if this behavior could be caused by the 3rd-party services, if this behavior won't occur in clean boot mode, try follow the instructions in the
How to determine what is causing the problem by performing a clean boot section in the following support article:
http://support.microsoft.com/kb/929135
Here is a similar issue:
http://social.technet.microsoft.com/Forums/en-US/0d2ed46c-ba1c-4107-9651-9ff97d583720/microsoft-word-2007-freezes-when-saving?forum=word
We could try to Delete the Word Data registry subkey to test.please try follow the instructions in the following support article:
http://support.microsoft.com/kb/921541
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data
Note: Backup your registry key before you modified.
Regards,
George Zhao
TechNet Community Support

Making pdfs in CS3 from Microsoft Word X w/ Snow Leopard

I just installed Snow Leopard on my Mac Pro Dual-Core Intel Xeon computer. Before installing, I effortlessly printed pdfs from Word (Microsoft Office X), but now, although I get the correct dialog boxes, and can go through the process, an icon of the pdf appears on my desktop for a split second, then disappears - the pdf is not made.
Would upgrading to Microsoft Office 2011 fix this problem?

Thanks, Larry,
Yes, it helped, although it led to a rather depressing series of reviews about Acrobat's newer products. I am downloading a free trial of Acrobat X Pro now to see that helps before I go buying anything.
What ever happened to the concept of developers making things better, not worse?! Or was that just a dream I had?

Microsoft Word 2008 and Snow Leopard

I updated word to 12.2.3? whatever the latest version is. Word cannot open some docx files I created in Word (windows version 2007). Is opens alot of other documents ok, but randomly some files it just locks up and freezes. I have to "ignore or report".
I was doing some search on A.D. here and is it just a font issue? MS didn't have anything in the KB so just needed to post my question here.
Thanks

Hi BB623;
There is always the solution I used to solve my dissatisfaction with the lack of support from Microsloth which was to simply get rid of everything that they produce on my Macs. There are other solutions available. I use iWorks which does everything I need. There are also NeoOffice and OpenOffice which other have found to be useful.
Allan
Message was edited by: Allan Eckert

Word freezing constantly

I am running Microsoft Office 2004 for Mac and Word is freezing many times a day. Every time I try to open a document it will freeze on me. I have a macbook 2.16 GHz 2GB running Leopard. Anyone else having problems with Word in Leopard?

I too, have had the Word 2004 freeze problem with Leopard 10.5.2 as also has a friend with an iMac. It seems to be a bug in Spaces execution. Having designated a home space for Word I found that if I drag several Word docs to another space some of them freeze while others are Okay.
Until Apple comes up with a fix for this Spaces problem, best solution is to quit Spaces altogether if you want to use Word.
I never had this problem with Desktop Manager.

Word 2004 and snow leopard

Hi, new poster here. TIA for any advice, info.
I am being dragged into the 2010's and find I must upgrade from Leopard to Snow Leopard or Lion. I have a 40,000+ word document created in Word 2004. I will be very upset if I cannot access it after upgrading. I understand Lion and Mountain Lion do not support Word 2004. I believe Snow leopard does though it may be a bit slow.
If I upgrade to Word 2008 or 2011 will either or both open my 2004 document while running in Snow leopard? Will the document be automatically converted to 2008 or 2011 format and thus be OK with Lion/Mt. Lion or would I have to copy/paste or move it somehow into the new program?
Thanks

Word 2004 will run under Snow Leopard, and I never found it to be particularly slow, But either Word 2008 or Word 2011 should be able to open your 2004 documents with no problems. Either version will continue to save in the older Word .doc format unless you explictly save it in the newer .docx format.
Microsoft offers a 30-day trial version of 2011 if you want to test it for yourself:
https://www.microsoft.com/mac/trial
It'll run on any Intel-based Mac with Mac OS X 10.5.8 or later.
Regards.

Microsoft Word crashes with snow leopard. need help! this is aweful

I installed snow leopard and since then every time i open a word document on my Microsoft word (mac 2008), it crashes and does not open. i can open word and start typing a new doc, save it and then open that one and it works. but if i try to open a document that i created before snow leopard (regular leopard), it crashes right away. please help because i am a college student and i need to access my docs!!!

Hi all--this worked for me:
1. Uninstall Office using the Remove Office program.
2. Remove (trash) the microsoft folder from the fonts folder. Then delete the word plist from your user library preferences folder.
3. Run disk utility to repair permissions and restart.
4. Run Snow Leopard cache cleaner and do a deep clean on the cache of your system.
5. Run Easy Find to find "fontcachetool" (it's an invisiable file, so make sure you enable easyfind to locate invisible files. Trash the fontcachetool file once it's located. Note: I actually had two of these files, and I trashed them both.
6. Restart.
7. Run disk utility to repair permissions again, and restart.
8. Install Office 2008.
9. Do NOT open any Office programs, and restart.
10. Install SP 1 (note: I installed this from a disk image. My previous attempts to use the automatic check for updates "feature" in Office to download and install the program did not work--believe me, I uninstalled and reinstalled Office three times before performing the tasks I am listing here. You can download the disk images of the SP here:
SP 1 (12.1.0): http://www.microsoft.com/downloads/details.aspx?familyid=395D1487-A3A6-4106-A0F8 -4D6E1D6D89D2&displaylang=en
SP 2 (12.2.0): http://support.microsoft.com/kb/973254
Update 3 (12.2.1): http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fid=9730452B -E6AD-4330-93E4-57F66293BF1C#viewer
11. Restart
12. Install 12.2.0. Restart.
13. Install 12.2.1. Restart
14. Repair permissions.
15. Restart.
So far so good. I hope this helps.
Antonio

Macbook freezes post snow leopard when attempting to use minidisplay- hdmi

Previously, the setup worked without a hitch.
Have a mini display port to hdmi adapter, then run the hdmi into lcd tv.
Under 10.5, always found the tv right away and moved into either dual monitor or mirror mode.
Now under 10.6, as soon as I connect the hdmi cord to the tv, the macbook freezes. Thought maybe I could power down, connect cord, then power up -- but that did not work either. As soon as I clicked my account name to log in everything freezes.

Hi Robert,
Unfortunately I can't say that I had the exact same problem, but it's pretty similar. Apple doesn't make a MiniDisplay Port to HDMI adapter so whatever you're using it's 3rd party. I too purchased an adapter like this (from NewEgg.com) and my 10.5.7 machine did the exact same thing with the first adapter, the second adapter and 10.5.8 had it properly working but the colors were horrible.
Regrettably it wasn't until I went to a MiniDisplay Port to DVI and then DVI to HDMI that I had consistent success in both Leopard and Snow Leopard.
Where did you get the adapter? It'd seem odd that the adapter just suddenly went bad but it might be worth trying a different one or a secondary option. In one particular case, my nearby Apple Retail Store let me try my MacBook Pro over MiniDisplay Port to DVI to HDMI on their big TV to see if it worked.

Word freezing?

hello, I bought an intel iMac 20" not too long ago & installed MS office on it. The Programs seem to run fine, but when I quit out of word the the menu bar will appear blank where it was, I can still tab over to the Word application & it also says it's open in the dock. So it really just closes all the Word menus & whatever documents I have open & then hangs...I have to force quit to get it to fully close. Is anyone else having this problem while running word through rosetta? & is there any way to fix it?

I have the same problem. It doesn't happen all the time, but often Word won't fully quit -- it freezes, and I have to "Force Quit" Word via the Apple menu. It's not a big deal, but it is somewhat annoying. I have the same problem with Adobe Photoshop CS2: it doesn't always fully quit, it freezes, and must be forced to quit. These are the only two apps that I have this problem with, and the only PowerPC apps on my iMac, so I assume it's an issue with Rosetta or apps running under Rosetta. Like I said, it's not a big deal, but it is annoying.
iMac 20-inch 2GHz Intel Core Duo Mac OS X (10.4.6) 2GB RAM / 256MB VRAM

Apple TV keeps freezing and snow picture

Guys
Again I need your help.
My AppleTV keeps freezing and have white dots while displaying menu and playing the content.
When I try to restart it it shows the Apple logo and freezes while the dots keep appearing and flashing (think Matrix movie). It doesn't make any sound. I have unplugged the cable/ restart it (took ages), changed HDMI cable.
Nothing. My TV is new and never had that problem before, it happened after last upgrade.
Any Ideas

I am also having this same issue. I tried both HDMI and Component connected directly to my TV. Cables are known good with my Bluray player.
I did a factory restore and it got to 1.0 software. I still had the snow effect and also freezing on the bootup movie. After a few attempts I was finally able to get through to the menu and upgrade the software the latest release, and it still had the snow effect on either HDMI or Component. It also froze in the menu system.
From that troubleshooting, I think it is hardware issue. I have left the apple TV unplugged since last night. when I get back home for the evening, I will check again and see if the long time of being unplugged will fix it. If not, time to take it to the Apple Store.
Had it for a little more then a year and it is already broken. Poor Poor quality, but that is what I get for getting the first gen.
Josh

Word crashing in Snow Leopard

My Word 2008 is crashing about every 20 minutes. I recently upgraded to Snow Leopard. I have run Repair Disk and Disk Permissions on my HD.
I have run software updates (12.3.5 Word).
A similar thread contained this advice from a Level 5 responder:
     Quit Word, navigate to the following file, and drag it to your desktop.
     ~/Library/Preferences/Microsoft/com.microsoft.Word.prefs.plist
     Open Word. If joy, trash the plist file.
I can find com.microsoft.Word.plist but not with prefs included.
I've also seen some lengthy suggestions that scare me a bit. My external drive is also suddenly acting up, even after I've used Repair Disk until it is problem-free. I hesitate to replace that until I'm sure where this trouble is coming from.
Please DO speak down to me. If I were as savvy as you, I wouldn't be here
Many thanks.

I was having all kinds of werrd behavior after installing SL. I think I recently found the cause of most of my difficulties. Unfortunately be cause I performed both fixes at the same time i really don't know which one improved things.
Below is a section of the log I keep on the machine to track problems and solutions -
8-28-09
Installed OS X 10.6 ($29). Working but the canon ptr is kaput.
8-30-09
Installed UFR 2.0 driver for ptr and it's working but not completely stable (canon warned it wasn't 10.6 compatible). hopefully new driver coming in Oct.
9-11-09
Installed 10.6.1 update
10-19-09
many crashes involving the combination of Firefox and textedit or grabber. Also external disk starting up for no reason and causing machine to pause - spinning beach ball.
10-20-09
Tried to perporm the performance update but the app said my hardware wasn't elligible (Imac Intel dual core 2.4gig with 2gb memory)
Repaired disk permissions (hundreds of them set to 501 that should have been set to 0).
Reset the PRAM/NVRAM per Apple HT1379
10-21-09
Crashing and beach balling seem much better but textedit did crash once when using firefox and textedit. Will monitor to see if things have improved.
10-22-09
Programs seem more stable and I notice memory getting released more than it was after first installing 10.6.
Hopefully the notes above will help somebody.

[GeForce 6] NX6800GT-TD256 Freezes with "snow", nv4_disp.dll loops

I have had this card running successfully for a while now and I was surprised when it suddenly stopped working. After a very short time (particularly in games, but just as often on the desktop) the display locks up with a fine spray of snow over the screen. A few times the system goes to a blue screen saying that nv4_disp.dll is caught in an infinite loop. From what I have seen on my searches on the forums, this seems to be an overheating related problem, except that the card is stone cold to the touch (the control panel displays 72 degrees just before the crash, but that is inflated slightly apparently).
I have tried a number of approaches, including installing the 71.84 reference drivers and downclocking the card (a lot). Disabling fast writes and AGP 4 doesn't seem to help either. Nothing that I have tried seems to work, although running the card at a lower resolution (1024x768 instead of 1280x1024) seems to increase the amount of time that I get to use my computer (from about 40-100 seconds to about 5 minutes).
I have filled out an RMA form, but I don't know where to look to find the serial number, I have a fair number of options:
- The large barcode (and on the box): 4 719072009076 and 912-8966-0050410900162 (The number on the box is the same, although 912-8966-005 is repeated).
- Near the DVI and VGA plugs: 4A920100070053ZZ
- On the opposite end there are three numbers: 0064104001972, 900-10201-0007-250 E, and 600-10201-0007-210 Z.
The RMA site doesn't include this information, it only includes information on how to find the serial number on a motherboard.
Any help would be appreciated, I'll fill the RMA with all the numbers if I have to.

We've been plagued by similar problems lately, and it seems the nVidia drivers may be causing problems.
We have been using a Jaton Video118PCI-64DDRTV (or variations - basically a GeForce 4/MX440 GPU) for a few years now in our systems. Just lately we have had problems with systems freezing, or with nv4disp.dll errors etc. One fault mode is the left side of the screen is "fuzzy", while the right hand side has vertical lines on it.
Anyway, after experimenting with various drivers, including the original Jaton 2.1.8.1, the Jaton 4.x.x.x drivers currently supplied with the cards, and the fairly recent nVidia 71.84 drivers (all of which fail with at least one hardware combination), we downloaded the latest drivers from the Jaton website. These are also V71.84, but have presumably been adapted from the nVidia drivers by Jaton to suit their exact hardware configuration. So far, the Jaton drivers seem to fix the problem (but we're still testing...).
One suggested cause is that somehow the nVidia drivers are causing the GPU or other components to overheat, causing memory errors and freezing. Some of the pictures posted by emptyweevil and others suggest graphics memory errors to me.
Anyway, it might be worth trying the MSI website for better drivers, or even rolling back to the ones provided with the card.
It seems that Windoze has an appalingly rude habit of deciding that it will update drivers without notice. Unfortunately, newer ain't always better. {Anyone know how to turn this "feature" off?} So maybe the old drivers will solve the problem.
Anyway, I thought I'd share our experiences, in case it helps someone else.
Cheers

MS-Word Freezes in Snow

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