MSE often unreachable from WCS

Question

Hi,
I have upgraded MSE in my network from 7.0.105.0 to 7.0.201.204 a week ago.
After the upgrade, often MSE is going to unreachable state from WCS. A restart on MSE with "shutdown -r now" resolves the issue. But again after 2-3 days, it becomes unreachable from WCS. The IP reachability is fine from WCS and WCS communication password also matches.
"/etc/init.d/msed stop" command keep on showing "Shutting down MSE Platform ..." but never actually shuts down. only "shutdown -r now" helps.
getserverinfo is not giving any results.
Please let me know, what can be the possible issue.
Regards,
Madhan kumar G

Answer 1

Hi,
After restarting MSE, here is the output of Getserverinfo. Can "DB free size (kbytes): 0" be an issue?
Starting MSE Platform, Waiting to check the status.
MSE Platform is up, getting the status
Server Config
Product name: Cisco Mobility Service Engine
Version: 7.0.201.204
Hw Version: V01
Hw Product Identifier: AIR-MSE-3350-K9
Hw Serial Number: MXQ008A5S4
Use HTTP: false
Legacy HTTPS: false
Legacy Port: 8001
Log Modules: -1
Log Level: INFO
Days to keep events: 2
Session timeout in mins: 30
DB backup in days: 2
Services
Service Name: Context Aware Service
Service Version: 7.0.200.204
Admin Status: Enabled
Operation Status: Up
Service Name: Wireless Intrusion Protection Service
Service Version: 1.0.2077.0
Admin Status: Disabled
Operation Status: Down
Server Monitor
Server start time: Sun May 20 10:42:40 AST 2012
Server current time: Sun May 20 10:46:05 AST 2012
Server timezone: Asia/Riyadh
Server timezone offset: 10800000
Restarts: 4
Used Memory (bytes): 443802112
Allocated Memory (bytes): 994770944
Max Memory (bytes): 1908932608
DB virtual memory (kbytes): 0
DB virtual memory limit (bytes): 0
DB disk memory (bytes): 7104153216
DB free size (kbytes): 0
Active Sessions
Session ID: 12713
Session User ID: 2
Session IP Address: 172.18.5.15
Session start time: Sun May 20 10:43:06 AST 2012
Session last access time: Sun May 20 10:45:08 AST 2012
Context Aware Service
Total Active Elements(Wireless Clients, Tags, Rogue APs, Rogue Clients, Interferers, Wired Clients): 1107
Active Wireless Clients: 1107
Active Tags: 0
Active Rogue APs: 0
Active Rogue Clients: 0
Active Interferers: 0
Active Wired Clients: 0
Active Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Clients, Tags) Limit: 6000
Active Sessions: 1
Wireless Clients Not Tracked due to the limiting: 250
Tags Not Tracked due to the limiting: 0
Rogue APs Not Tracked due to the limiting: 0
Rogue Clients Not Tracked due to the limiting: 0
Interferers Not Tracked due to the limiting: 0
Wired Clients Not Tracked due to the limiting: 0
Total Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Clients) Not Tracked due to the limiting: 250
Context Aware Sub Services
Subservice Name: Aeroscout Tag Engine
Admin Status: Disabled
Operation Status: Down
Subservice Name: Cisco Tag Engine
Admin Status: Enabled
Operation Status: Up
Regards,
Madhan kumar G