Msg notes small black photo cartridge is missing/damaged.Not so.

Small black photo cartridge is not missing or damaged. Could be empty. I've removed all cartridges, disconnected powercord, and   turned printer off for 60 sec. and put cartridges back and plugged in the power cord. Nothing changed; same message.

Hi @deac ,
I see that you are getting a error the "cartridge is missing or damaged". I will certainly do my best to help you.
Try these steps to see if it will resolve the issue.
'Cartridge Failed' or 'Cartridge Not Compatible' Error Message Displays on the Computer.
Disregard the title.
Are you using Genuine HP Cartridges?
What are the ink levels?
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    ---- If my answer was helpful please click the Kudos star.
    If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
    (I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

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    ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
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    If your problem is solved please click the "Accept as Solution" button ------------V
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    [Personal Information Removed]
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    Say Thanks by clicking the Kudos Star in the post that helped you.
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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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