MSI GE60 2OE Nvidia GTX 765m problem

Hi,
this is my first post here i bought MSI GE60 2OE 4 days ago i cant seem to run a single game for more than 5minutes, i get this error " your display driver has stopped responding and has resovered" NVIDIA windows kernel Driver, i tried using the lastest Beta drivers also which are 326.1 , also i ran driver sweeper before installing it, i also did a clean install of windows 8. im very frustrated i've spending hours on the interenet looking for a solution. the games i tried were bo2, LoL , metro LL , GTA IV , i cant play any of them for more than a few minutes my screen goes black and i get this driver has stopped working error. i did everything... reinstalling multiple times the drivers, reinstall the windows.. sometimes the laptop just gets stuck, i have to hold the power button and reboot..
my video card is NVIDIA GTX 765m
here is a screenshot of the issue

I'm with Svet on this one.
>>How to contact MSI.<<

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MSI GE60 2OE - Nvidia card not recognized after shutting off the laptop

So I received my laptop from RMA some days ago. It was just coz the plastic hinge of the screen, broke.
When I received it, I had some Windows problems.So I reinstalled it 3 times, the last one from a different ISO (all were official 8.1 windows isos). The last time seemed to work fine, until I noticed I had a problem. Everytime I turn off the laptop, and turn it on, the nvidia card (765M GTX) isnt recognized. It doesnt appear in device manager at all, or it appears as unknown 3D device.I have to uninstall intel gfx drivers, nvidia drivers, and run Display Driver Uninstaller , so the drivers recognize the card again. But if I shutdown the laptop, then I have to repeat this process again...
I tried different drivers, updated other component drivers from http://www.station-drivers.com/ , I have the latest BIOS, etc..
When the card is being recognized, it works fine, no overheating nor artifacts in games.
What can it be?

have you done OS restore to factory default?
or a new fresh OS installation?
Or when you turn it off,
then boot to DOS and see if nvflash will see the card
this will help to isolate if its Win OS issue or something else hardware related

This is my experience with MSI, and their NVIDIA GTX 570 reference card.

Hello my name is James king.
and This is my experience with MSI, and their NVIDIA GTX 570 reference card.
(5/27/12) Day one. I update my driver from Beta 301.24 To WHQL 301.42. and as you would expect, it worked. so i restart and go play kerbal space program (if you haven't played this go, play it now i love it) 5 minutes later it starts artifacting, eg. textures stretching, random green spots. "ugh" so i start troubleshooting, reinstall revert and so on. later i give up and go play Portal 2, i load the game opening screen i see lots (100-250) of little flickering green dots. first instincts says its the cable, test nope. then maybe the screen, test nope. i keep testing throughout the night, to no avail.
(5/28/12) so to the internet, for help. 3 hours later nothing, but people with bad cards. at opening i call NVIDIA Tech Support, they say to call MSI so i do. 3 calls no pick up, 4th call and i get a "Support technician" who is no help, says to fill out a RMA form online. and so i do more troubleshooting for the rest of the day. and i give up, and go to bed.
(5/29/12) i fill out a RMA form, end of day i get an email from MSI that says; "Dear Valued Customer [email] your RMA is pending approval, and you will get an email within 1 weak with shipping information.
(6/1/12) shipping information, instructions, but no shipping label.
(6/4/12) i ship the card, via UPS
(6/12/12) after using the most round about route eg. it got to MSI.
United States 06/04/2012 6:40 P.M. Order Processed: Ready for UPS
[my city], MS, United States 06/04/2012 9:10 P.M. Departure Scan
Jackson, MS, United States 06/05/2012 12:15 A.M. Arrival Scan
Maumee, OH, United States 06/07/2012 3:40 A.M. Departure Scan
Hodgkins, IN, United States 06/07/2012 7:00 A.M. Departure Scan
Hodgkins, IL, United States 06/07/2012 2:42 P.M. Departure Scan
Vernon, CA, United States 06/11/2012 10:30 P.M. Departure Scan
Baldwin Park, CA, United States 06/11/2012 11:05 P.M. Arrival Scan
Baldwin Park, CA, United States 06/12/2012 9:42 A.M. Delivered
(6/13/12) email from MSI, says they got it.
(6/14/12) email from MSI, says it is in procesing.
(6/20/12) email from MSI, saying they shipped it and that [this] is the tracking number.
(6/26/12) end of day. i receive the card, and see the case is badly scratched. i install it in my pc and hey it worked (for now). watch some YouTube, and go to play skyrim. start up load my save and i make one step, and my pc hard freezes. "sigh" half an hour later, i give up and go play minecraft 10 minutes in, and it hard freezes. so now more troubleshooting,5 hours later no luck.
(6/27/12) i have called MSI Tech Support 2 times, when they picked up the phone they say to call customer service. 7 calls later no pickup.
and that is it MSI have sent my on the run around too long.

So are you asking us for help with your PC issues or simply complaining to us about your RMA which we on this forum have nothing to do with. We are MSI product users here the same as you and we are helping each other out with problems on their PCs with their MSI parts. If you need what help we can offer assisting you with a problem then start a new topic and we'll do the best we can to help you.

MSI GE60 2OE 102XAE DRIVERS AND BIOS UPDATE

Dear MSI user, Profession and support team
I bought new MSI GE60 2OE 102XAE today (with below specifications)
CPU Intel® Core™ i7-4800MQ Processor 2.70GHz With turbo boost UP TO 3.70GHz, cache 6 MB, QuadCore,8 Threads
Ram 8GB DDR3 1600 (2*4Gb)
HDD 1TB SATA+ 64Gb ssd
Screen 15.6" Full HD LED (1920x1080), Anti-glare
GPU nVIDIA Geforce GTX765M 2.0 GB DDR5 UpTo 4000Mb shared
Communication WiFi,Killer Gaming LAN, Bluetooth 4.0
Drive DVD/RW Super-Multi
and I have couple of questions
1-I want to install win8.1 64 bit for the first time, should i upgrade Bios (current version is 5.06)?
2- where can i find Drivers for win8.1 64bit(its own cd drivers is only for win 864 bit) because the model that Msi put in Main site
is little bit diffrent (MY laptops cpu is 4800MQ)
thanks indeed in advance.
with best regards

Hello,
No you don't have to upgrade BIOS, and if not required, don't do this. Very risky thing to do, especially on NB.
It doesn't quite matter if your CPU is i7 or i5 (just an example), as the drivers are pretty much the same (apart from chipset). Also I think that if 8.1 SW is not available on MSI's website, then using win 8 should work fine too. Just about to try this out by you
Regards

MSI GE60 2OE touchpad

Hi,
I just purchased MSI GE60 2OE. Upon using it, realized that the touchpad clicks at even a slight touch (almost the entire touch pad, not just the left and right click buttons). When i say click, i mean it produces that "clicking" sound, like as though u just left/right clicked. I thought it served the same function as the left click button but when i tried it, nothing happens. I'm wondering if the clicking of the touchpad is normal and what is its function.
Thanks!

I can only speak about my GT70 0NE, and it doesn't have any 'clicking' type ability, and the touchpad is very solid feeling (as in I can't make it click when pressing hard on it).
Something doesn't sound right to be honest. Unless this is a new feature that they added recently to the notebooks.

MSI GE60-2OE upgrade to windows 8.1 bios/power button problem

Just upgraded my GE60-2OE to windows 8.1, during start up pressing del key doesn't do anything (normally it will enter system bios), and that's not the only problem, my power button light which is originally suppose to be blue in colour has become orange even when my laptop is idle, i know orange means it is running on nvidia graphics but thats the problem here,how do i make the light back into blue and how do i enter system bios at startup? my EC and bios is updated to latest version,i have latest geforce experience installed and also latest intel hd driver.

Quote from: Mike1793 on 20-January-14, 01:09:25
nvm problem solved =D
Same prob here. I installed win8.1 and the light is orange always. How did u solve this?

MSI GE60 2OE - blocked, Win 8.1 trouble

First of all, Hello everybody!
I'm in big trouble with my MSI, I got stuck and don't know what else to do. I have been trying to fix for three days, looking for information, I have read most of sticky post and searching in the forum and I haven't found any working solution.
I purchased my GE60 2OE about two months ago. I have been used it happily since first day with Win 8.1
I installed a mSata SSD and removed the old hard disk in order to make a clean install, then I started to install Win 8.1 but I cancelled it just after the installer formats the hard disk (I was installing it on the mSata) in the same installer I erased the partitions created so I could restart the installation from the beginning, but when I cancelled and restarted the installation the problem was there:
The laptop starts and stops just at the beginning, with a blank screen. When I restart and press F12 or supr, or F11 for selecting boot device, a single line appears but I can't get into the bios neither select any device. I have discovered, that removing any hard disk and starting only with the Usb with Win 8.1 installer, first appears the blue windows logo, after that a blue screen appears: "your pc got into a problem and needs to restart..." "acpi bios error" and immediately reboots in a loop with the same thing. May be it's a error with the uefi Bios and Win 8.1
The current bios version: E16GCIMS.517 (I updated it, I think it was fine, installation went OK and I restarted the laptop twice)
The set up in the bios was AHCI, and UEFI.
Also I remember just before the installation I changed not to display the msi logo, just for trying what happened.
Well, I have tried with many rescue bootable Usb, linux distributions, and none of then starts, it just freezes at start with a blank screen.
I can't get into the bios, even I can't flash it, I have tried with bootable usb with bios flashing and nothing.
I have read that clearing the CMOS may help, but I can't find any jumper or button in the laptop, I have tried to unplug AC, disconnect the motherboard power for few minutes, etc. and no results.
I don't know what else I can do. Please, any different point of view or any help would be welcome.
Thank you very much!

Quote from: Mike1793 on 20-January-14, 01:09:25
nvm problem solved =D
Same prob here. I installed win8.1 and the light is orange always. How did u solve this?

MSI GE60-2OE Fan Issue

Hello
So I've had mine MSI GE60 for little over a year now and recently the fan has been making 'rattling' and 'grinding' noises. I went onto the forums and search for similar topics and people said there are a few possibilities.
1) Fan is not balanced
2) Dust build-up
3) Fan bearing being used up
Many people said to contact MSI and ask for a replacement fan if the laptop is on warranty (Mine still is, Until Feb 2016)
However here is the problem. When I purchased the laptop I registered it straight away. Now when I go onto the MSI Register Product page it is not there. I am being asked for the serial number of the Laptop but I don't have the box. I have the proof of purchase and all the warranty documentation but dont know where to look for the Serial Number of the Laptop. It is not on the back Sticker. All it says is "GE60 2OE I77400MQ / 16GB / 1000GB / GTX765M FHD"
Is there any other way to get the serial number of the laptop? Device Manager? BIOS? (I'm running Win 8.1)

try removing the battery - my GE60 has a sticker, with the serial number on the battery slot which will reveal once you remove it. good luck on your RMA :D

MSI GE70 2OE-029CZ Start-up problems, please help

Hello guys. My name is Mike and I need some help from you. Half year back I bought notebook MSI GE70 2OE-029CZ from Czech Republic and it wont boot up now. I used this notebook normally without problems until now. Four days back I finished my work and turned notebook off. Next day, after I came back home, I turned notebook on and suddenly it turned off after 4 seconds. It showed only MSI logo, I did not get in to bootloader. Then I turned it on again and same thing happened again. Except it was running only 1-2 seconds. After this notebook did not start up again. I have checked power supply with voltmeter and got suitable voltage. I did let the battery to discharge little over night and in the morning I tried to put it on charger. The battery diode lighted up. But still could not start it up. I already filled out MSI Service webform yesterday, but still did not get any response. Im just posting it here if someone of you has some idea i could try. Also does anyone got any idea why are mine audio jacks not golden? They are just black. I supposed they had to be golden plated. Sorry for my bad grammar, I am not born English speaker . Thank you for you help and time.

Hello,
I am sorry you experience this problem and probably I would be frustrated if such a thing would happen to me.
Sorry if I dis-read something, but have you tried turning the laptop ON without the battery just with charger? And other way around (with FULL battery but no charger)?
About HDD: you can take it out, but would be BEST if you make backup somewhere once you take it out and send it TOGETHER with the laptop, as the problem might be somewhere with the wires.

MSI GE60 Windows 8 - Please Wait Problem

Hello.
I've been an MSI Notebook GE60 user for around 4 months now.
I bought this laptop in Stockholm, Sweden in July and one day after purchase it has this problem. Every time I would turn on the PC from a shutdown, sleep or hibernate and also if I locked the screen with win + L a "Please Wait" with a loading circle would appear for 30 minutes...until I could finally log back on. I turned the laptop into the store where I purchased it and after a couple of hours the tech guys checking it for problems. They told me that it was caused by hardware problems and not by ME. So...They took the laptop back in and told me that I could get my money back due to the law in Sweden. With that money I buy the same type of laptop. A MSI GE60.
Now it is August 28 of 2013 and Im having the same problem...THE SAME PROBLEM...
I am so pissed and angry at this point. I am furious with rage.
I buy a a very good and expensive laptop with money I have worked hard for and I GET THE SAME PROBLEM AGAIN??? THIS IS totally unacceptable.
I live in South America, Argentina. And I go to school, this problem cannot continue. I cannot wait 30 minutes every time I open my pc from sleep mode. I cannot shut it down and open it up again (it works fine then, but i lose all my work etc..)
I have scanned the computer with sfc /scannow and also run all troubleshooting options.
Scanned for virus's. Possibly everything that can be done. HOWEVER, this problem goes away when I run in safe mode. What can this mean?
I'm seriously demanding a refund if this is a hardware problem from MSI once again. I'm really sad about this, this is a great laptop, but the same problem occuring twice...? Come on..
Thanks for reading.
I hope someone gets in contact with me.

Quote from: denhemglassen on 30-August-13, 07:50:52
I tried both solutions. They did not fix the problem.
Hi D..!
I am sorry to hear that.
You ran sfc and dism as administrator? And I take it that you have removed hibernation and use the fastest powerplan? Anything in the logs that point you in the right direction?
Since you bought the GE60 in Sweden you are covered by Swedish consumer laws that is even better than in my country Denmark, because you have at least 2 years of warranty! Use that and turn the nb in where you bought it!
This GE60 is my first computer that is not Asus and less than Win-8, and I am not an expert in MSI and Win-8. However there are some very clever and able people in this forum, so keep on pushing this item until you find the right solution!
Hope you will succeed!
Kurt

Msi ge60 2oe-002us Backlight not work !

Hello,
first i will say that my english is not good. Sorry for this.
So my laptop is ge60 2oe 002us . The S/N number is : GE602OE002USK1310000065. I have Windows 8.1 pro 64bit.
I have the latest BIOS en EC firmware. The SCM is latest drivers. All the drivers are up to date.
And i have bought a new keyboard : http://www.ebay.com/itm/MSI-Genuine-GE60-SteelSeries-Blue-Backlit-Programmable-Keyboard-Windows-8-UI-/141115556957?pt=US_Laptop_Replacement_Keyboards&hash=item20db24845d&afsrc=1
I have mounted installed.
and the new backlight keyboard dont work when i press the button.
really terrible.

Yes I know but my laptop comes with a backlit keyboard and on the etiket says that it is a backlit keyboard.
I have never seen blue light on the top.
This is :
http://ca.msi.com/product/nb/GE60-2OE-002US.html#overview
Quote from: darkhawk on 12-January-14, 04:16:19
If you go to that Ebay page...the top of the item description says this:
**********Attention**********
*****This Backlit Keyboard Is Not Compatible With Previous GE60 Notebook Models That Shipped With A Non-Backlit Keyboard*****
Did your GE60 come with a backlit keyboard to begin with? If not, then you can't use one....

Nvidia GTX 970 problems

So i got a nvidia GTX 970 as a gift from my dad and i got a HP ENVY 1420T desktop. Can anyone tell me what power suply i need?
This question was solved.
View Solution.

Hi,
Yes you can replace the power supply.
These HP How-to articles should be helpful.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

MSI GE60 2OE - BIOS Problems

Hello everyone,
The other day it was my long-awaited computer standing factory BIOS version E16GCIMS.10E, I've downloaded from the official website 117 version BIOS, for my OS: w7, everything was installed without any problems.
Problems after installation:
1. After restart MSI logo began to appear twice.
2. The computer started to work very slowly.
Kindly help to solve these problems.
If smbody have this E16GCIMS.10E.zip file please attach it, I want to make backup bios, back to old version.

Do not bump topics, >>Please read and comply with the Forum Rules.<<
About old BIOS, you can ask msi here for it: >>How to contact MSI.<<

Premiere CC 2014.1 and Nvidia GTX 980 problem

Installed my new GTX 980. One problem that came up is intermittant crashing when all screens flash black followed by an error code "3" stating there is a problem with the video driver. I must reboot system. Nvidia says its a TDR problem and I must contact the developer of Premiere to get a fix? Any help out there?

Hi OCA,
I verified this on both Mac and Windows. Thanks for reporting this, and sorry if this causes you workflow issues. I filed a bug about this. Please file a bug report, as well: http://adobe.ly/ReportBug
All others affected by this bug, please also file a bug report. I would like to see this get fixed ASAP. Your bug reports will assist that.
Thanks,
Kevin

Msi ge60 2pc apache pro fan problem

So 2 days ago, while I was playing some games. I noticed that my fan made a weird noise. Like the fanblades are hitting something. So I opened the notebook up and cleaned it from dust, even though there really wasn't that much dust.
I looked at the fan if it was hitting something but I really can't see anything? What could be the problem. I only have this notebook for like 3 months and I'm not really looking forward to sending it to msi and having to do without my notebook for a few weeks. I need it at home and at school.
Thank you.

that rattling noise sems to be fan layer is wearing off early :/ so yeah for it to be fixed free you would sadly have to send it to MSI Service in your country where they will open your laptop up have look at fan and confirm that fan is wearing out so they will re-place it with new one under warranty if you still have vaild warranty

MSI GE60 2OE Nvidia GTX 765m problem

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