MSI Global GS60 2PE Ghost Pro Wifi and Sound problems

Hello!
I have just recently bought a new GS60 Ghost Pro and I must say I am a bit disappointed. I have two issues that I'd like to resolve as soon as possible.
First and foremost, the WiFi. The Intel 7260 WiFi card simply isn't working properly. I have to stay within 5 meters of my router to get decent speeds. When I go to another room, the connection speed drops to roughly 20 times less than it was. This does not even happen even on my 6 year old Dell. (!) I have tried installing the latest drivers and I am 100% positive it's not a router issue. How can I fix this?
EDIT: I forgot to mention that WiFi even drops out during online games. Can't really think of anything more frustrating on a freaking GAMING laptop!
Secondly, I have noticed that only the bottom side speakers are working on my machine. This means sound quality is horrible. I have checked "sound devices" and there I have the possibility to either make default the top side speakers or the bottom ones. How can I make them both work at the same time?
Should I take my machine back to the seller?
Really hoping you can help

For the wifi, try to do the settings from the FAQ link.
1. http://www.msi.com/faq/nb-1178.html
2. http://www.msi.com/faq/nb-1084.html
If issue still remains, then send it to the service center.
As for the speakers issue, tell us your OS version and the audio driver version you're having now.

Similar Messages

MSI GS60 2PE Ghost Pro 3K Edition

Does the MSI GS60 2PE Ghost Pro 3K Edition have a backlit keyboard like the MSI GS60 2PE Ghost Pro?

Taken from:
http://www.msi.com/product/nb/GS60_2PE_Ghost_Pro_3K_Edition.html#overview
"Keyboard by SteelSeries with LED back light and solid feedback design"
I would assume that means it does.

DirectX 11 games don't work on MSI GS60-2PE Ghost Pro

I have MSI GS60-2PE Ghost Pro
Every game, that uses dx11 doesn't load. It just gives a black screen. If I try to launch the game on the intel hd graphics card, a game launches (with obvious lack of perfomance). I tried installing the latest drivers, switching to some old drivers, but it didn't help.

ah your having same problem as me Alienizer my gs70 came back from repair with a broke GTX 870M that couldnt play anything on DX11 so to confirm this install futurmark 3DMARK 11 then tell me if you get this error DXGI_DEVICE_HUNG if it does then your GTX 870M is broken and you would have to send it to MSI Service where they can repair under warranty hopefully if your laptop is still new
Update: this type of issue cannot be fixed by drivers switching or upgrading since issue will presist so this is mostlikely a failure in GTX 870M chip itself so yeah if futuremark 3DMARK 11 throws above error then i can confirm GPU of yours is dead it isnt doing preformace because it's broken.
Update 2: Sorry i meant to say install Futurmark 3DMARK 11 then run a full DX11 test durring load if you see loadbar behaving weird like it becomes out of place and you see white dots above thats sign of GPU is failing so then aprox half way the bar will load but then freeze and shortly after it will exit and program will throw a window log with DXGI_ERROR_DEVICE_HUNG near bottom of log.

GS60 2PE Ghost Pro - Windows install

Hi,
I've recently bought a GS60 2PE Ghost pro which come with a SDD and a HDD with Windows 8.1 installed.
I would like to do 2 things and would like to know the best way to do it :
- Moving windows onto HDD
- having Ubuntu 14.10 on SSD (this will be my main OS)
I prefer Windows 7 over Windows 8 but I don't have any licence for Windows 7. Is it legit to downgrade to a Windows 7 ?
If I use Windows 7, I think I would have to reinstall completely so I just need to directly install on HDD. However I'm not very familiar with UEFI and I don't know what should be looked at.
If I use Windows 8, I would like to clone the SSD partitions to the HDD, or, if possible, directly install windows 8 on the hdd using the recovery functions.
What would be the best way to do that ?

Quote from: msi on 12-January-15, 16:56:12
Hi,
I've recently bought a GS60 2PE Ghost pro which come with a SDD and a HDD with Windows 8.1 installed.
I would like to do 2 things and would like to know the best way to do it :
- Moving windows onto HDD
- having Ubuntu 14.10 on SSD (this will be my main OS)
I prefer Windows 7 over Windows 8 but I don't have any licence for Windows 7. Is it legit to downgrade to a Windows 7 ?
If I use Windows 7, I think I would have to reinstall completely so I just need to directly install on HDD. However I'm not very familiar with UEFI and I don't know what should be looked at.
If I use Windows 8, I would like to clone the SSD partitions to the HDD, or, if possible, directly install windows 8 on the hdd using the recovery functions.
What would be the best way to do that ?
you can't downgrade to windows 7 and you must have license to re-install your windows 8 to windows 7 so do a USB recovery first before proceeding this incase you want to re-store your laptop to factory default in future , to install windows 8 on HDD or windows 7 you can do it yes but you still need a license for windows 7.

GS60 2PE(Ghost Pro 3K)-097US-BB747116G1T0DX81M

Hello! VMware says that vt-x is not enabled on this computer, even though the CPU should support it. I don't see the option to enable this in the BIOS. Is it possible that MSI's BIOS version disabled it? If so, I'd like a BIOS that would allow me to enable it and other similar features. Please contact me as soon as is convenient for you.
Laptop: GS60 2PE (Ghost Pro 3K)-097US-BB747116G1T0DX81M
OS: Windows 8.1 64-bit
Motherboard: MS-16H2
Motherboard BIOS version: E16H2IMS.104
Graphics Card: NVIDIA GeForce GTX 870M
EDIT Svet:
Flash your bios to the latest version and VT-x will be enabled, there is no option for it but its enabled by default
http://www.msi.com/support/nb/GS60-2PE-Ghost-Pro-3K-Edition.html#down-bios&Win8.1 64

UPDATE: FOR OTHERS WITH THIS PROBLEM, THIS SOLUTION WORKS. THANK YOU

GS60 2PE Ghost Pro

Hi Svet,
i would like to have an unlocked BIOS & custom EC for my GS60 2PE Ghost Pro
BIOS version E16H2IMS.111
EC Firmware 16H2EMS1.507
Thanks in advance
Donation: 9WP32728HN925870J

can't be done
Quote
Donation: 9WP32728HN925870J
has been returned to you

GS60 2QE GHOST PRO GOLD EDITION - SOUND ISSUE

Hi,
I have buy a new Notebook : GS60 2QE GHOST PRO GOLD EDITION.
On your support website, I can see we can update the bios, so I have do it. But now I don't have sound anymore (on my both system Window - Linux)
The audoi driver have been updated too. But no change...
I can retry to update the bios. But please could you give me a solution?
My system information:
System Information
Serial Number: 9S716H515427ZF1000008
Product Name: GS60 2QE
OS: Microsoft Windows 8.1 64 bits
Windows Product Key: XP9F3
HDI Build: ZS7-16H5BM4-DS1 3.2.A14.8.0.1
BIOS Version: E16H5IMS.10D
BIOS Release Date: 2014/12/19
EC Version: 16H5EMS1 Ver5.04, 09/24/2014
CPU: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
Memory: 16 GB @ 800 MHz
- 8192 MB, DDR3-1600, Kingston MSI16D3LS1MNG/8G
- 8192 MB, DDR3-1600, Kingston MSI16D3LS1MNG/8G
Graphics: Intel(R) HD Graphics 4600, 2080 MB
Graphics: NVIDIA GeForce GTX 970M, 3072 MB
VBIOS Version: 84.04.26.00.13
Drive: SSD, KINGSTON SM2280S3120G, 111,79 GB
Drive: HDD, HGST HTS721010A9E630, 931,51 GB
Drive: HDD, WD My Passport 0748, 931,48 GB
Drive: SSD, TOSHIBA THNSNJ128G8NU, 119,24 GB
Network: Bluetooth Device (Personal Area Network)
Network: Killer Wireless-n/a/ac 1525 Wireless Network Adapter
Network: Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Programs and Features
KB9X Radio Switch Driver , 1.1.0.0
ETDWare PS/2-X64 11.13.7.5_WHQL , 11.13.7.5
SteelSeries Engine , 2.8.450.22786
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 , 10.0.40219
Intel(R) Rapid Storage Technology , 12.9.0.1001
MAGIX MX Suite , 1.13.0.121
Qualcomm Atheros Network Manager , 1.1.46.1056
Qualcomm Atheros Killer E220x Drivers , 1.1.46.1056
Qualcomm Atheros 61x4 Bluetooth Suite (64) , 3.0.0.357
Microsoft Visual C++ 2005 Redistributable (x64) , 8.0.59192
Microsoft Application Error Reporting , 12.0.6015.5000
Panneau de configuration NVIDIA 347.88 , 347.88
NVIDIA Pilote graphique 347.88 , 347.88
NVIDIA GeForce Experience 2.1.2 , 2.1.2
NVIDIA Optimus Update 16.13.21 , 16.13.21
NVIDIA PhysX System Software 9.14.0702 , 9.14.0702
NVIDIA Update 16.13.21 , 16.13.21
NVIDIA LED Visualizer 1.0 , 1.0
SHIELD Streaming , 3.1.200
NVIDIA GeForce Experience Service , 16.13.21
NVIDIA Install Application , 2.1002.173.1392
NVIDIA Network Service , 2.0
NVIDIA ShadowPlay 16.13.21 , 16.13.21
SHIELD Wireless Controller Driver , 16.13.21
NVIDIA Update Core , 16.13.21
NVIDIA Virtual Audio 1.2.25 , 1.2.25
Intel® Trusted Connect Service Client , 1.31.8.1
Qualcomm Atheros 11AC Drivers , 1.1.46.1056
Qualcomm Atheros Bandwidth Control Filter Driver , 1.1.46.1056
WinZip 17.5 , 17.5.10562
MSVCRT110_amd64 , 16.4.1109.0912
SCM , 13.014.09014
Google Chrome , 41.0.2272.101
MSI Remind Manager , 1.0.1408.1401
Dragon Gaming Center , 1.0.1409.1501
Norton Online Backup , 4.5.0.9
Norton Anti-Theft , 1.10.0.9
Norton Internet Security , 21.7.0.11
VLC media player , 2.2.0
Photo Common , 16.4.3522.0110
Windows Live , 16.4.3522.0110
Fotoattēlu galerija , 16.4.3522.0110
Movie Maker , 16.4.3522.0110
Фотогалерия , 16.4.3522.0110
Raccolta foto , 16.4.3522.0110
Windows Live Essentials , 16.4.3522.0110
Photo Gallery , 16.4.3522.0110
Фотоколекція , 16.4.3522.0110
„Windows Live Essentials“ , 16.4.3522.0110
Fotogalleriet , 16.4.3522.0110
Ciel Auto-entrepreneur Standard 6.1 , 20.00.610
Windows Live UX Platform Language Pack , 16.4.3522.0110
Galeria fotografii , 16.4.3522.0110
BurnRecovery , 4.0.1408.201
Valokuvavalikoima , 16.4.3522.0110
Foto-galerija , 16.4.3522.0110
Fotogalerija , 16.4.3522.0110
Windows Liven peruspaketti , 16.4.3522.0110
League of Legends , 3.0.1
Windows Live Installer , 16.4.3522.0110
Galerie de photos , 16.4.3522.0110
XSplit Gamecaster , 1.8.1406.0912
Fotogaléria , 16.4.3522.0110
Συλλογή φωτογραφιών , 16.4.3522.0110
Fotogalerie , 16.4.3522.0110
Windows Live PIMT Platform , 16.4.3522.0110
Galeria de Fotos , 16.4.3522.0110
Galería de fotos , 16.4.3522.0110
Realtek Card Reader , 6.3.9600.21249
Fotoğraf Galerisi , 16.4.3522.0110
Google Update Helper , 1.3.26.9
Battery Calibration , 1.0.1405.0701
Intel(R) Management Engine Components , 9.5.23.1766
Galerija fotografija , 16.4.3522.0110
MSI Social Media Collection , 1.14.2251
SUPER CHARGER , 1.2.024
Microsoft Visual C++ 2005 Redistributable , 8.0.59193
MSVCRT , 15.4.2862.0708
MSVCRT110 , 16.4.1108.0727
Windows Live SOXE Definitions , 16.4.3522.0110
Microsoft Office , 15.0.4569.1506
Windows Live UX Platform , 16.4.3522.0110
Windows Live Photo Common , 16.4.3522.0110
Fotogalleri , 16.4.3522.0110
Windows Live Communications Platform , 16.4.3522.0110
Boot Configure , 20.014.05233
NVIDIA PhysX , 9.14.0702
Sound Blaster Cinema 2 , 1.00.05
גלריית התמונות , 16.4.3522.0110
Galerie foto , 16.4.3522.0110
Fotogalerii , 16.4.3522.0110
Основные компоненты Windows Live , 16.4.3522.0110
Основи Windows Live , 16.4.3522.0110
Windows Live SOXE , 16.4.3522.0110
Фотографии (общедоступная версия) , 16.4.3522.0110
D3DX10 , 15.4.2368.0902
Fotótár , 16.4.3522.0110
Qualcomm Atheros Killer Performance Suite , 1.1.46.1056
Galeria de Fotografias , 16.4.3522.0110
Фотоальбом , 16.4.3522.0110
Microsoft SQL Server 2005 Compact Edition [ENU] , 3.1.0000
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 , 10.0.40219
Intel(R) Processor Graphics , 10.18.10.3496
Realtek High Definition Audio Driver , 6.0.1.7318
Windows Live Temel Parçalar , 16.4.3522.0110
Podstawowe programy Windows Live , 16.4.3522.0110
OS Activation
Nomÿ: Windows(R), Core edition
Description : Windows(R) Operating System, OEM_DM channel
Cl‚ de produit partielleÿ: XP9F3
tat de la licenceÿ: avec licence
Thank
Link where come from the bios file update
msi.com/support/nb/GS60-2QE-Ghost-Pro-Gold-Edition.html#down-bios&Win8.1 64

I have forgot too to precise, I have update the bios with your (msi) bios file because the fan cooling wasn't working correctly and the laptop was very hot. Now, it's much better, but NO SOUND :-(.
Please help me!

GS60 2PE Ghost Pro extra power adapter - UK

Hi,
I live in the UK and I would like to buy an additional power adapter for my Ghost Pro. I've called MSI and they don't have any to sell.
I've googled the model number of the power adapter (ADP 150VB) but I don't see any for sale in the UK. There are some available on ebay but they are shipping from the US. Does anyone have any ideas or maybe you have purchased an extra one in the UK.
Thanks

best luck for you is to check ebay.co.uk, ebay.de, ebay.com and amazon.de, amazon.co.uk, amazon.com these 6 websites usually have most stuff you need within EU or at least shipping from China where product is made.

Help with msi gs 60 2pe ghost pro

hi
I wanted to check, I about 2 weeks ago I bought my 1st laptop gamer gs60, and when I see videos and movies using both the graphics card and gpu, playback is labeled at intervals that vary, but always passes are small accents but notice and gives me very angry that happen. The laptop I have it connected to power without using the battery, set the control panel, but still continues with those little accents.
Also download and perform benchmarks 3d-mark and everyone was always pulling less than 25 fps, and as we were dealing, perform the Firestrike and 3d-mark in both 11 and did not get more than 25 fps and the last test of fire strike of gpu and cpu pulled me 8 fps
It may be a problem of hardware environment ??
The driver nvidia are accurate and do not touch anything of intel panel.
I hope you can help me, thank you very much

Quote from: KurtC27 on 23-March-15, 08:43:08
This model has NVidia Optimus technology and video playback programs such as PowerDVD are using iGPU not dGPU. You can find it out in NVdia control panel.
So, the performance of 3DMark or other 3D benchmarks can't tell what is going on because they are using dGPU.
To have a smooth playback experience, you need
1. The video content (file) is not corrupt or incomplete
2. Have the correct and up to date codec and playback software
3. The notebook is in good condition and relevant drivers are up to date
For the driver, it's better to use the latest driver on MSI website because the generic driver on NVidia or Intel webpage is not approved by MSI.
About 3DMark 11 or Firestrike, can you share the score with us?
Btw, when performing the benchmarks, make sure the dGPU is in use.
Nvidia graphics driver 347.88
nvidia System Software 9.14.0702
2.2.2 geforce nvididia experience.
On page MSI, when I enter and select my model appears driver GeForece gtx 860m but my laptop comes with 870m, it is the same ?? or I have to find some other model with the driver of the 870m?
Regarding the benchamark did the demo Firestrike in 1080 I leave a link where you climbed the videos of it.
The movie I saw was alien resurrection which is old but still could not see the fluid film.
https://onedrive.live.com/?cid=86992F2C7E1D30BE&id=86992F2C7E1D30BE%21118

MOVED: GS60 2QE GHOST PRO GOLD EDITION - SOUND ISSUE

This topic has been moved to GAMING Notebooks.
[current section is only related to custom modded BIOS/firmwares]
https://forum-en.msi.com/index.php?topic=254496.0

I have forgot too to precise, I have update the bios with your (msi) bios file because the fan cooling wasn't working correctly and the laptop was very hot. Now, it's much better, but NO SOUND :-(.
Please help me!

Re: GS60 2QE(Ghost Pro 4K) Is anyone using this for office work / stock trading?

I'm using GS60 2PE Ghost Pro 15.6 inch with 1920x1080 for my daily work for following programs: InDesign, Illustrator, After Effects & Photoshop. Traveling to work with this machine 5 days a week and I totally happy with it. There is some negative expe...

I'm not sure if checking your RAM will affect your warranty. So, before you do anything, contact MSI and they will be able to tell you your options. They may even be able to guide you through some steps over the phone.
I hope everything works out oka...

My iphone 4s wifi and bluetooth problem after updating ios 8? please help me...

my iphone 4s wifi and bluetooth problem after updating ios 8? please help me...

Hey there Abdulrahim0259,
I would recommend that you use the following 2 article to help troubleshoot the Wi-Fi and bluetooth issues you are seeing, respectively:
iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
And:
iOS: Troubleshooting Bluetooth connections - Apple Support
Thank you for using Apple Support Communities.
All the very best,
Sterling

Macbook air Wi Fi and sound stops every time it goes to sleep. i have to restart it every time to use wifi and sounds. this started happening just after the latest upgrade to X. any reasons why its doing that and how to fix it.

Macbook air Wi Fi and sound stops every time it goes to sleep. i have to restart it every time to use wifi and sounds. this started happening just after the latest upgrade to OS X. any reasons why its doing that and how to fix it.

Test after taking each of the following steps. Back up all data before making any changes.
1. Make sure the network is on the preferred list by following these instructions. It's important to read the article carefully, as it's the starting point for any further efforts to solve the problem. If you skip any of the steps, the problem may not be solved.
2. Follow the instructions in this support article under the heading "Symptom: The network connection drops unexpectedly."
3. Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.
4. From the Location menu at the top of the Network preference pane, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.
5. Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.
6. In some cases, the problem has been resolved by repairing permissions on the startup volume.
7. Turn off Bluetooth and test.
8. Reinstall OS X.

GS60 2QE Ghost Pro 4K (970M) Mustard-Yellow.

Hey, I recently purchased the Ghost Pro 4k (4th i7) a couple of weeks ago. While there is almost everything to like about the laptop, yellows are displayed inaccurately and frankly looks pretty hideous in many cases, from darker than normal yellows to bordering green. I'm curious if anyone else has this issue and whether or not this can be fixed. I have updated all my drivers and have attempted to calibrate the display with absolutely no effect whatsoever to how this monitor outputs yellow.
The more I think about it the it's making me want to return this, which is a shame because I love almost everything else about this laptop.
Just figured I'd bring this up to see if there's any way of fixing this which doesn't include voiding the warranty or if I should return it (I'd obviously rather not do that, but it is an option I am willing to take if deemed necessary).
Thanks for your time.
Kind regards,
Mark.

This seems the limitation of that panel. You can use NVIDIA Control Panel to adjust the color or contact MSI service to provide some kind of calibration tool to reduce the problem.

Macbook Pro wifi and application issues, everything slow

Hey guys,
So my macbook pro has been giving me a lot of issues lately. It doesn't appear to be one particular problem and it's spread out across applications. Here's my situation:
The wifi connection in my dorm room wont work all of a sudden. It's the schools wifi, so I can't mess with. But my roommate, who also has a macbook pro, is having no problems at all. So I think it's just my computer. It SAYS I'm connected to the internet and has full connection, but it doesn't go through.
Here's the weird thing... I CAN connect to any other wifi on campus just fine. And all ethernet ports work fine.
I'm also having trouble with a variety of applications. My Twitter app, mail wont load anything, Itunes store is slow or doesn't work, the App store wont open, Celtx.....
I think it's all programs that require some sort of internet connection to function. And it's really strange how all these applications still don't work right even when I DO have internet connection (through ethernet or other wifi).
Few notes: I've tried reseting the permissions, and I have 40GB free on my harddrive. It's been happening for a week now, and I've tried rebooting many times. I did a large software update right before it started happening, but I'm not sure if they are related.
What do you think? Is this something I can fix on my own? Or is something damaged on my computer?
HELP!

Alright, Gryphonator, looks like you're being hijacked. Try the following:
1) Go to this webpage and download the latest stable version of Opera (in case you don't know, it's a Web browser, and if you don't like it, you can ditch it whenever you want); save it to your Desktop
2) Reboot your Mac in Safe Mode by keeping the Shift key down on startup until you get the Apple grey backdrop AND a progress bar. Once this shows onscreen, you can lift your finger from the Shift key
3) Once in Safe Mode, you are not connected to the Internet (unplug your Ethernet cable before you do anything), and only the basic OS X kernel extensions are running, so try and install Opera on your regular user account
4) Plug your Ethernet cable and try to connect to the Internet (you should be able to)
5) Unplug the Ethernet cable, and reboot normally
6) Once your Mac is up and running, try browsing the Web with Opera
7) Let us know of your progress (or lack thereof...)
The point of installing/using Opera is that it doesn't yet exist on your system, so it can't have corrupt plist preferences files and the like. Installing it in Safe Mode will prevent whatever is playing with your Internet connection from wreaking havoc with install.
Finally, for all its flaws, Opera is probably the safest Web browser there is. I've never been hijacked once in all the years I've used it, even when using Windows as my primary OS (see, you CAN turn to the Dark Side of the Force and come back!)
Keep us posted!

MSI Global GS60 2PE Ghost Pro Wifi and Sound problems

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