MSI GT60 2OC - Is my GPU Dead?

Hello,
I bought MSI GT60 2OC few days ago and it seems that there is something wrong with the main GPU. I've noticed poor performance in game and when I try to update nvidia drivers I got a message that the hardware cannot be found. When I try to acces the nvidia control panel I got a message the user do not use a monitor connected to NVIDIA graphic card. What should I do? I bought it in Poland few days ago (I'm in UK now and it would be expensive to send it back to the store). I live in Coventry and I found following address on the MSI website:
United Kingdom
D&J HENRY LTD,
Address: Unit 3B Quinn Close, Seven Stars Industrial Estate,Coventry CV3 4LH
Tel:(024) 76886800
Fax:(024) 76886801
Can I just take it there to get it fixed? It's just few miles from my place.
Or maybe I need to install something/update windows 8?
I'm using original OS and all drivers from the cd that I got with the laptop (used one touch instalation).
Regards
Greg

Quote from: darkhawk on 08-September-13, 09:06:00
Try those drivers.
Most likely the problem is either the computer isn't switching to the NVidia card when the game is launched, or the GPU/CPU are overheating and throttling back. This could be caused by bad thermal compound or it being installed incorrectly (which isn't unheard of).
I manage to install it but still can't access the nvidia panel and can't even get through borderlands 2 menu.
Tomorrow I will call msi support and hopefully they will be able to get it fixed. Anyone already tried this UK warranty repair service based in Coventry?

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Quote from: nitten on 02-September-13, 12:40:55
Slightly off-topic and Im sorry for that.
darkhawk, you mean to say that installing win 7 on this laptop is not supported and therefore not recommended? I have all sorts of problems with win 8 (see my recent thread) and combined with really hating the UI of win 8 (like ) made me consider actually buying a win 7 version just to get rid of win 8? But that would be a bad idea?
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I personally use Start8 as my start button replacement. I have set the OS up to act essentially the same as Windows 7 and never get the Metro UI.
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>>How to contact MSI.<<
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i got the new GT60 with the win8 preinstalled and i installed Win7 on it and i downloaded the drivers from the MSI web site and the utilities from MSI web site,
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Quote from: Tamer on 03-September-13, 13:55:43
i contacted the MSI support and they said that i need to update the EC,i did update the EC by the link they give my using WinFlasher not the DOS flasher and nothing changed, so i talked to them again and then they told me to flash the Bios ,and they give me a shortcut to disable the bluetooth "Fn+F9" so i asked them to the complete list of shortcuts so i don't need to flash the bios and my problem is solved,but they give me instructions in win8 to disable the wireless :( even if i told them it's win7 .
so if any one has a complete list of shortcuts that do the action of the SCM ,please give it to me.
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Well, to be perfectly honest, the problem with the soft keys is actually in the electronic controller. We've seen it and proven this out a number of times, unfortunately MSI Engineers still believe the problem does not exist, and that it should work fine in both Windows 7 and Windows 8.
All I can say is to call in and continue doing what they ask. Eventually they will run out of things to do and just keep commenting that the shortcuts above the keyboard are controlled by the electronic controller, and perhaps the firmware isn't working properly in Windows 7.
The unfortunate aspect of this, is even if you flashed the Win 7 EC firmware (DO NOT DO THIS), other functions will not work properly.

MSI GT60 2OC - Is my GPU Dead?

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