MSI GT70 20D USB 3.0 ports not recognising USB 3 devices.

Yesterday, I received my MSI GT70 Haswell/GTX780 laptop.
I have had a shedload of headaches with it so far, not least of all due these laptops coming with Windows 8 on. Most of the issues that I had, have been resolved now that i have gotten rid of Windows 8 and put Windows 7 back on, I guess the remaining blanks will have to be filled in when Windows 7 drivers become available. One problem that persists into my laptops life with Windows 7 however, is that the USB 3.0 ports do not work, at least not with USB 3 devices.
Does anyone else with these laptops have this problem and does anyone have any ideas on how to get it fixed?

Quote from: Prohor on 25-August-13, 22:18:32
Finally I resolve this problem. After huge search on the net I found that the older firmware versions of many USB 3 storage devices have compatibility issues with the Haswell chipset USB 3 controlers. I updated the firmwares of my W.D. external drives and the laptop recognized immediately the drives and used them with USB 3 speeds. After one month with this problem I am very dissapointed with MSI support. It isn't possible that I am only one customer with this problem. This informations and solution It should be suggested from the support MSI team on our first contact. The fact that they didn't shows that the MSI support team don't knowing the compatibility issues of their machines hardware. I hope that in the next time will do their job.
To start off, you're a bit mis-informed.
This is a users to users forum. We are not paid by MSI. We do this in our free time because we enjoy it.
Second, did you actually contact MSI support? *WE* here on the forums are not MSI support. I re-read the thread and you have not mentioned anywhere in it that you contacted the actual MSI support team.
On the rest, thanks for atleast clarifying how you resolved the problem. I did not know this, and I'll do my best to inform other users that have this problem about it as well.

Similar Messages

MSI GT70 SuperSpeed USB 3.0 Error

Having trouble using the Intel USB 3.0 on the MSI GT70 when using it with my Blackmagic Design Intensity Shuttle.
The Intensity Shuttle does work properly on my current EVGA X58 system.
When initializing the video on the Intensity Shuttle it blinks a few times and then the driver fails and can't reconnect. I made a short video that will sum it all up.
I've also spent hours updating to current MSI, Intel, Blackmagic, and Windows drivers.
Long story short... "It doesn't just work."
In case the link doesn't work please search youtube for "MSI GT70 SuperSpeed USB 3.0 Error" and you'll find it.
Any help would be great! Thanks! ~J

Asked the guys at Blackmagic Design if they would be updating the driver to work with Intel 3.0 hubs and the new chipsets, this is their reply.
"We make the Intensity Shuttle USB 3.0 and software for it. The USB 3.0
solutions that are available, like the Intel USB 3.0 hubs would not
necessarily be made by a software implementation.
The issues can either be hardware or driver specific. If the Intensity
Shuttle on the MSI GT70 is not working, you can check the manufacture for
any software updates that they may have or make available."
So I'm guessing that they won't be updating their drivers specifically...
Could you please send me the "renesas usb 3.0 driver" that worked for your setup..?
Thanks a bunch for all the help! ~J

USB Port not recognising (MBP Late 2011)

USB Port not recognising iPhone or External Hard Drives. But working with Flash Drives!! (Both not working) (MBP Late 2011)
MBP Late 2011
OSX 10.8.3
2.2GHz Intel Core i7
8GB 1333MHz DDR3

Yes, Box is checked. I've used many hard drives on my laptop both through firewire and USB I own about 4 hard drives through all different sizes and none of them work (started to happen about a week ago)
iPhone:
No nothing happens when my iPhone is plugged in. No charging, not syncing, iTunes doesn't recongise anything is there and my dropbox account which downloads the photos doesn't see its there, iPhoto and Aperture don't see my phone.
However My Girlfriend has a Macbook (white 2009) I plug everything into her laptop and everything works, chargers and reads. so its not the perferials or cables.
I know how to use Macs and PC very well and I have tried resetting and turning it back on whilst holding
Command>Option>P+R
and un plugged the charger shut it down, plug it back in and turn it on again. but nothing works...

I have iPhone 6, 8.3. I cannot use bluetooth at all from my device, even to connect my macbook pro. I did all the recommended trouble shooting such as reboot and reset network settings. but it does not recognise any bluetooth device. Pls help.Thank

I have iPhone 6, 8.3. I cannot use bluetooth at all from my device, even to connect my macbook pro. I did all the recommended trouble shooting such as reboot and reset network settings. but it does not recognise any bluetooth device. Pls help.Thank you.

See iPhone BT profile on what can be connected/paired:
iOS: Supported Bluetooth profiles - Apple Support
And BT troubleshooting:
iOS: Troubleshooting Bluetooth connections - Apple Support

Late 2011 MacBook Pro; one USB port not recognising anything

Hi,
I've had my MacBook Pro since January 2012, so I believe it is the late 2011 13" model. I'm currently running OSX 10.9 although the problem I've been having has been going on around 3 or 4 months, I think I had OSX 10.7 installed when the problem started.
One of the USB ports on my Mac (the one on the left when looking at them face on) is not recognising my external hard drives, or recognising/charging my iPhone when plugged into the USB. The other USB slot works fine and recognises external hard drives, however when I insert the hard drive into the faulty USB input, although the hard drive lights up and starts whirring as if it is ready to start functioning, it does not appear under the 'Devices' tab of the Finder screen, but does appear and function when using the other port.
Similarly, when I plug my iPhone 5 into the faulty port it is not recognised/does not start charging, however if I leave it running and come back later I often have at least a level of increased battery life which suggests that it does intermittently charge from time to time, and again it functions normally when using the fully functional port.
I've tried the NVRAM reset as I have read in another post but to no avail. Is this likely to be a mechanical fault over a software problem, and if so what could be wrong with it?
Thanks for the help in advance.

thank you shootist, at least now I know the problem is as serious as I dreaded, but will not loose hope waiting for a miracle and the port works again

USB 3.0 port not recognising USB 3.0 external HDD

My HP Envy 14 Spectre does not recognise my new USB 3.0 external HHD when I plug it into the USB 3.0 port. I'm using Win 7 64-bit. I've only recently purchased this ultrabook and today was the first time for me to plug in a USB 3.0 external HDD (which works fine when I plug it in the other port which is the USB 2.0 port).

Hi:
See if the USB 3 driver directly from Intel works for you...
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22824&lang=eng

Imac thunderbolt port not recognising hardware

I recently purchased a late 2012 27' imac 3.4GHz, i7. The things works beautifully, however I'm having a particular issue with the thunderbolt ports. It's not recognising hardware I plug in - to either port. I've done a fair bit of research - done the whole restart thing, tried different combinations of connecting and booting up, uninstalling and re-installing the hardware drivers I'm trying to connect, used previous versions of the drivers, tested the hardware on my old macbook pro and it worked, but the new imac is just not recognising it through the thunderbolt ports. Specifically, the hardware is a Mbox 3 Pro, with Firewire 800 to 400 to thunderbolt cable. Long chain, but I do know it works. Any help/ideas on getting the imac and hardware to communicate would be greatly appreciated

I assume you mean System Information?
The Thunderbolt Bus information reads:
Firmware Version: 23.4
Port:
     Status: No device connected
     Link Status: 0x7
     Link Controller Firmware Version: 0.12.3
Port:
     Status: No device connected
     Link Status: 0x7
     Link Controller Firmware Version: 0.12.3
Since the post, I went out and bought a new thunderbolt adapter, but still no go, it's weird because the Mbox pro is consistently working on my laptop but not on the Imac.

My Ipod classic is not recognised as a device. HELP !

I have a Ipod classic that I bought in 06. I am unable to add music to it as it is not recognised device. This is due to the fact that I did not de authorise or what ever, and then the laptop I used to download itunes songs on it got stolen. So I have 130GB and I would like to start using it again.
I had such a rude experience in the Glasgow store that I swore I would never use thier gear again.
Can anyone give advice on how I can get this thing capable of

Have you looked at this completed previos discussion. It discusses 0x8007054F.
Re: Error message when trying to install iTunes

IPod not recognised as a device with removable storage on computer

Hi All,
My computer is not recognising my iPod as a device with removable storage (it is not showing up in 'My Computer' when I open it), even though I have the Enable Disk Use on? Is it an issue with my computer or a setting on my ipod I have over looked. My computer system is Windows XP, and my iTunes is version 9.
Please help !

Oh and in addition, my iPod is a 160gb Classic

Ipod 5th generation not recognised as a device suddenly

I cannot sync iPod to iTunes and all of a Sudden the computer does not recognise the device

Hi Karen,
Welcome to Apple Support Communities.
Take a look at the article linked below, it will walk you through troubleshooting the device not being recognized issue.
iPod not appearing in iTunes
http://support.apple.com/kb/TS3716
Cheers!
-Jason

USB Ports not working with specific devices

So this one has me scratching my head. My USB ports on the back of my iMac are working except for a few devices. 1 being a logitech USB receiver, and 1 being a usb mp3 player. When I plug the received into the iMac the keyboard won't work, but when I plug my USB hub into the same USB port and the receiver into the hub it works fine. The mp3 player isn't working in any usb/hub (so that's a mook point).
Here's what I've tried to resolve this issue:
1. Reset iMac
2. Reset PRAM
3. Try every usb port on the back of the iMac
None of these have fixed my issue. Plugging it into the hub isn't a huge deal, but I'd like the option to use my USB ports as I wish without having to deal with this. Anyone have advice on a solution?

It is not a matter of using your USB ports as you wish, it is a matter of what you are plugging into them and the power demands that what you plug into them makes on the system.
Not all USB ports or devices are created equal. How many ports are you using? What exactly are you plugging into the ports? What is the power demand of each item that you are plugging into each port? Are any of the USB devices self powered from their own separate power supply? Are all of the devices dependent upon the iMac for power?
It sounds to me that you have too many high power devices demanding more power through the ports than the iMac can accommodate. Is the USB hub self powered? If so, that is probably why it resolves your issue with the Logitech Unified receiver. There is very little info on this device on the Logitech website, so I could not ascertain its power demands.
Dah•veed

Left hand USB port not recognising all devices

Hi, I have a MacBook Pro that I bought in November.
I've noticed in the last few days that USB devices connected to the port on the left hand side (i.e. next to power socket) are not always being recognised. So, for example, it sees my iPod and Mighty Mouse, but not my Nikon camera.
What could be causing this? Should I be worried?

The dealer is correct in that Apple provide the same specs for each usb port - 500mA. However experience has shown that most often there is a difference between the ports. Apparently there is virtually no margin above the 500mA on MBP's. There may be some other circuitry difference causing the lesser performance from the LH port. It probably doesn't need much to make the difference with plugins close to the 500mA max.
For my optical Logitech mouse the difference seems to be that the mouse must be used on the same side of the computer as the usb module to work reliably though it doesn't matter which port if I'm happy to use it & the module on the LH side of the computer. This is not a problem with the MBP in this instance.
My WD My Book Essentials external drive works fine on the LH side port.
I have not yet seen anywhere any objective test of the power output from the 2 ports. I would be interested in the results.
Neville

MSI GT70 2PC Dominator - trackpad switch light not working

Hi All,
Brand new GT70 user here. Love the computer so far.
But I made the mistake of trying to install new trackpad drivers from Synaptics, which didn't work. For some reason they fail to install in Windows 8.1.
So I reinstalled the drivers from the CD that came with my computer. After reinstalling the driver, the trackpad switch light no longer turns on and off.
The switch itself works. I can use it to turn off the track pad, and I can use it to turn it back on. Doesn't matter whether or not I have a USB mouse plugged in. But the light that used to come on when I turned the trackpad off now fails to do so. Any idea what could be causing this? It's not a huge deal, but I'm being picky since the computer is only a couple of days old.
My other lights work (caps lock, num lock, everything along the top of the keyboard), just not that one little light.
Many thanks in advance for the help!

OK, another update, in case anyone is following along.
For some reason, Windows 8.1 is detecting two HID-compliant mice every time my system boots up. I've disabled the one that isn't actually my mouse (Logitech M310) and had some success.
With Synaptics Driver Version 17.0.9.1 installed and the mystery mouse disabled in Device Manager, my Touchpad switch now lights up whenever my Logitech mouse is plugged in, and it turns off whenever it is unplugged. That's pretty much good enough for me.
But sith the mouse plugged in, I cannot turn the trackpad on and off using the switch. The light just stays on.
When the mouse is unplugged, I can disable and enable the trackpad using the switch, but the light doesn't turn on and off, which is still different behavior from when I first got the computer. I'm guessing there's something goofed up in the registry somewhere, but I don't know what to look for and don't want to play with it any more.
That will teach me to install new mouse drivers!!
If anyone figures out what the deal is, I'd much appreciate a solution. I've considered restoring my system, but I don't think it's important enough to take it that far.

Re: MSI GT70 2PE second SSD msata drive not initializing in windows

Quote from: hideki_nagunama on Today at 20:45:351) If I want changes for the fans with afterburner, then I NEED to run Afterburner in the backround, yes? Is it possible to run iwht without having it in the taskbar...

Ok, vbios should be fine on both.
Try with bios 1.7 for the board:
A.) Download this archive and place it on your desktop. Do not decompress...

My new iPad not recognised as a device in iTunes on my IMac - I have the latest version of iTunes, have tried logging off and on but still no device listed. Can anyone advise how to resolve this?

I am trying to sync my new iPad with iTunes on my iMac but when I attach the iPad to the computer via USB it still doesn;t show up as a device in iTunes. What am I doing wrong? I have checked all the tech specs and all seem ok. I bought the iPad in the U.S. - would this make a difference?

What you provided is not everything mentioned.
Your Mac is running 10.5.8 or later and iTunes 10?
You are connecting the iPad direct to a USB port on your Mac and you have tried every port?
You have reinstalled the Apple Mobile Device Service?
If your Mac is running Snow Leopard - 10.6, have you checked this link?
http://support.apple.com/kb/TS3540

MSI GT70 20D USB 3.0 ports not recognising USB 3 devices.

Similar Messages

Maybe you are looking for