MSI GTX 580 Lightning original bios problem

Question

I purchased today an MSI Lightning GTX 580 video card. My bios switch is on "original" position. I run MSI Afterburner and my stock speeds are : Core Clock 772 MHz, Shader Clock 1544MHz and Memory Clock 2004 MHz (stock cards speed). This card supposed to be oc. So do i have to RMA it or i have to change something to the bios switch to work at the right speeds?

Answer 1

Quote from: Dennis.MSI on 12-September-11, 07:19:19
Hi Clio16v (1.8 or 2.0? )
For your information:
We don't print clockspeeds on the box, but you will be able to find all product information on the label that is on the side of the box which has an MSI part number.
Using the codes on there, we identify a different "SKU" for instance, does it come with a game bundle, or is it only for a certain territory, is it OC'ed or not..
These codes are also what the reseller/dealer uses when he orders the cards.
In your case, if he matches the description of an OC card to a non-OC code, you end up with a product being sold (by a reseller/dealer) under wrong specs.
This is normal practice in the IT business, notebooks are the best example.
For instance, we have the GT780DX
This nice gaming machine comes with various configurations, one or two hard drives, 8, 12 or 16 GB of memory, BluRay or DVD, different keyboard layouts.
In this case (As the machine is just a few weeks old) we only have two different SKUs available of the GT780DX at newegg, but you can imagine that this varies per country ending up with a lot of different GT780DX's all with different specs.
I hope this clears things up a bit as MSI is not intentionally selling cards with wrong clock speeds.
As suggested here before, I think you will have to take this to your dealer if you want to resolve it.
First of all thank you for your reply. I think that as an end user don't have the knowledge to decrypt the serial number or part number of every vga card that is on the street right now. This is between MSI and the resellers/dealers. And it is not my business to know that i have to look on that label to find out what i'm buying that moment. My label is not saying anything about oc...But i dont know if it should say so... In the case of MSI N580GTX Twin Frozr II/OC and MSI N580GTX Twin Frozr II you put a sticker on the box to seperate the two editions... Why don't you do the same for the N580GTX Lightning Edition? If you produce two different products(one oc and one stock) why dont you put it on the box to protect your buyers from every mistake (accidental or intentionally) that the resellers do? Why do i have to suffer to take the card back to the reseller, wait for a long time without the card which i have already paid for (reseller is out of stock) and have the possibility to take back a refurbish product although i paid for a new one? This is not a proper treatment from a big company like MSI not to protect their buyers... I also see that every vga card on the site (at least the expensive ones) has the same note "The specifications may differ from areas. Please check with your local dealers". So finally we never know what we are buying from MSI. All their products may have different specifications than advertised...So its a lucky pick, if you are lucky you are going to take what you paid for...Sorry but this is not right...