MSI GTX Twin Frozr 780 Fan not spinning

Hello ,
Ive had the GTX twin frozr 780 for 5 months now and every 10 to 20 cold start ups of the PC (sometimes more sometimes less) ,the left hand fan will fail to spin causing the other fan to spin at full speed. Rebooting the PC does not correct it, i have to take the side off the PC and gently tap the fan to get it spinning again, then put the side panel back on, i have put up with this for 5 months now and now had enough of it as it seems to be happening more often.
Please help as this little problem is now becoming very annoying.
When i purchased the msi 780 i got 2 off them to run in sli and the other 780 is fine and has no problems.
Ive been a good customer and have bought 4 top end msi graphics cards in the last few years and this is the only one that i've had a problem with.
When i try and rise a RMA with the place of purchase (DABS.COM) it say on there website that i have to return it back to the manufacturer , but when i try to use the msi website returns service its say that i have to return to the place of purchase ..... please could someone help as this is getting very frustrating now
many thanks Jason

Just got off the phone with dabs.com and there sending a courier in the morning to pick it up for R.M.A .
Thanks for your help.
PS just out of interest have you heard of anyone other people with the same issue, as it is very intermittent and was a bit worried that they may not replace it if they can't replicate the fault.

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This topic has been moved to GAMING Graphics Cards.
https://forum-en.msi.com/index.php?topic=251859.0

First of all don't hijack other topics next time please. The one you posted in was not related to your question about the fan issue but the normal fans off feature below 60°C. Your thread has been split off.
The issue is fixed in later batches and everyone with a card affected by the issue with one fan not starting at all had been adviced to rma the card as there is no fix for existing cards. The Fans Randomly Turning On issue has been fixed with a vbios update.
The thread you meant by the way has been continued in another topic.
https://forum-en.msi.com/index.php?topic=184604.0 (GTX 970 Fan Issue Part Two)
https://forum-en.msi.com/index.php?topic=184740.0 (Fix for GTX970/980 Fans Randomly Turning On issue)

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Hi there.
I've read several post in this forum about fan issues with the 970 & 980 platform, as well as complaints regarding coil whine in a handful of hardware blogs.
As this threadhttps://forum-en.msi.com/index.php?topic=183618.msg1317790#msg1317790 was closed at the beginning of November and hasn’t seen an update or further clarification, I wanted to ask what the status of MSI's investigation on the discussed problems is. Are they solved in the newer batches (and if so, how could I spot a new revision of these cards), or are fan & coil whine problems still present to this day?
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T

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The issue is fixed in later batches and everyone with a card affected by the issue with one fan not starting at all had been adviced to rma the card as there is no fix for existing cards. The Fans Randomly Turning On issue has been fixed with a vbios update.
The thread you meant by the way has been continued in another topic.
https://forum-en.msi.com/index.php?topic=184604.0 (GTX 970 Fan Issue Part Two)
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Quote from: mikedowen on 29-July-11, 00:14:06
Hi
Just thought that I would just say "thank you" for your assistance / comments. It is appreciated.
I did in the end purchase the MSI 580 GTX OC Twin Frozr and all would appear to be fine (2 hours of looping 3Dmark11 should = fully stable I hope). I was just a bit windy having gone through the hassle of purchasing one make of card and having to return it.
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