MSI GTX980 Gaming sometimes not recognized by MSI Z97 Gaming 9 AC

I have been experiencing a very odd problem with my new hardware.
Hardware
Motherboard: MSI Z97 Gaming 9 AC
CPU: Intel Core i7-4790
CPU-cooler: Scythe Mugen 4
RAM: G.Skill RipjawsZ F3-17000CL9Q-16GBZH
Videocard: MSI GeForce GTX 980 4GB GAMING 4G
PSU: Seasonic X-660 80+ Gold
SSD: Crucial M550 2,5" 1TB
Monitor#1: LG 34UM95-P
Monitor #2: Eizo Foris FG2421
OS: Windows 7 Professional
Issue description
The thing is that with 2 monitors connected the videocard is not recognized on a cold boot, but boots perfectly most of the time after a restart. In some cases a restart doesn't do the trick. I have even seen a couple of times that the monitor shows that windows starts and then the monitor loses the signal from the videocard before I can see the desktop (rare). With just 1 monitor attached the videocard is recognized. Als the IGP works fine, it's just the videocard that doesn't seem to be recognized when 2 monitors are connected (all combinations of DP, HDMI and DVI). When the computer has booted after one or more restarts and the videocard is recognized the computer works flawlessly, no problems whatever I do with it (desktop work, stressing hardware, playing games, etc.). Not a single sign of instability.
It's just the cold boot and sometimes the soft boot or restart that causes the videocard to not being recognized with 2 monitors connected.
What makes it really weird to me is that when the computer goes into sleep mode I can wake it up normally within say 10 minutes. But if I wait for let's say an hour the videocard is not transmitting a signal through the videocard.
When IGP is enabled the computer boots and windows loads normally (I hear the sound of the Windows login), although the monitors stay black when connected to the videocard. Then switching the connectors from the videocard to the motherboard shows me a normal Windows login screen, but the videocard is not visible in the device list. When the IGP is disabled to bootup sequence just hangs until a restart works and the computer boots normally with the videocard getting recognized and working properly.
Click sounds
I noticed the motherboard makes 4 click sounds when booting, like relays flipping. I think it has to to with distributing power to al the components, since it looks like components respond to the click by turning led lights on. But I have to say I've never come across a motherboard before that makes click sounds. Is this normal?
Tried fixes
- Replaced the RAM with 100% working RAM from my other computer (Corsair Vengeance LP CML8GX3M2A1600C9) -> problem persists
- Disabed XMP -> problem persists
- Replaced the PSU with another one (Cooler Master V550 Semi-Modular) -> problem persists
- Reinstalled the videocard physically -> problem persists
- Tried several combinations of connecting the 2 monitors to the videocard (all DP ports, HDMI and DVI) -> problem persists
- Replaced the videocard with a MSI GTX970 Gaming (connected with 1xDP and 1xHDMI) -> problem persists
Conclusions so far
The cause can be found in the videocard or motherboard (probably BIOS issue).
Who can shed some light on this issue?

Quote from: JLio01 on 14-November-14, 17:02:39
Try all PCIE slots no luck? Does the black screen always happen on one certain monitor or both?
I tried both the first and the second PCIe slot. No difference except for the fact that in the second slot the card only works at x8 bandwidth.
Quote from: jotan.va on 24-November-14, 18:05:51
BTW - Did anybody try to remove the wifi module from the board and then test?
I didn't install the wifi module in the first place.
UPDATE
I returned the motherboard to the webshop I bought it from and sent my cpu, ram, psu and videocard (GTX980) with it so they could test it. They found out that the videocard is the problem. So now I have to send the videocard to the webshop it bought that from. However, I am suspecting that it's just a VBIOS problem and not some fault in the hardware itself. On the other hand, it would be very strange that MSI would release a videocard that cannot work with one of their own top motherboards, wouldn't it?

Similar Messages

  • MSI GTX770 OC Edition not recognized by PC

    Hello, I recently build my pc, and found out that my pc doesn't recognize my graphics card (MSI GTX 770 2GB OC). I can't install drivers, since it doesn't recognize it. At first everything didn't work, but I changed pci slot and the fans started turning. Is my gpu DOA or did I do something wrong? The oddest thing happens. When I remove the GPU, I can start up perfectly thanks to Intel Integrated Graphics, however, when I put it in Pci slot 1, the screen is black. When I put it in pci slot 2, it starts up fine

    Quote from: flobelix on 15-December-13, 05:01:58
    Disable Win8 feature in bios. Also make sure the tool successfully prepared the stick before rebooting. If no go use the forum tools option to fix the usb stick and restart preparing the bios file with the tool.
    So I succesfully flashed, but my gpu is still not recognized by my pc. I tried installing the drivers and it still didn't work
    What now?

  • MSI 785gtm-e45 usb not recognizing

    HI all.  i just built this pc yesterday using this mobo MSI 785gtm-e45 with AMD phenom X4 2.5ghz along side with 2ghz of ram ddr2 800mhz and installed windows 7 ultimate 32bit . everything went well thru the installation of the os, cept  when i went to plug in my jump drive the lower right hand box said /!\ usb is not recognized. im using a ps/2 mouse and keyboard it connects thru the internet, i even downloaded drivers from the website and installed and still im getting that warning. any idea of wut could be the culprit

    Quote from: Svet on 26-July-10, 07:10:13
    >>If you are having problems with USB ports, read this topic.<<
    I am having the same problems, but this is also affecting my onboard USB connections. I have disconnected the panel USB connections (they only had 8 wires anyway, so no need for the posted reply in that thread) from the mobo. I cannot even get the mobo to recognize a USB mouse plugged into a PS/2 adapter.

  • My Blu Ray drive in the lower bay is sometimes not recognized since upgrading to Mountain Lion.

    I have a Mac Pro (2.6 GHz Quad Core Xeon, 6 Gb RAM) that I upgraded to Mountain Lion yesterday.  In the top optical drive bay I have the Apple super drive that came with the machine.  In the lower bay I added a Pioneer Blu Ray burner.  Since upgrading to 10.8, sometimes the Blu Ray drive is not recognized.  I discovered this morning that a restart doesn't solve the problem...I have to completely shut down, then restart, and then the drive will appear.

    You paid for a license to use Mountain Lion & that license is forever tied to YOUR Apple ID. You cannot distribute Mountain Lion in any way shape or form. If you were to sell your computer, with Mountain Lion installed, as I've already provided, the new owner will never be able to update or restore OS X, should the need arise. You will have sold the new owner a huge bag of hurt.
    Good luck.

  • Aluminum Keyboard Sometimes Not Recognized By USB Port

    I have an Aluminum wired keyboard that occasionally isn't detected by my Macbook in both Windows XP (Boot Camp) and Leopard. This is an exchanged one because the first one also behaved this way. I'm not using the extension cable. I have a USB wireless mouse plugged into one of the keyboard's USB ports and a flash drive. When the keyboard isn't detected, the mouse doesn't work (no lights on the receiver, can't connect), but the flash drive gets recognized. I've also had the keyboard not be detected without the flash drive so I know that it isn't the issue.
    When it isn't detected I have to disconnect and reconnect the keyboard multiple times until it randomly starts working. Once it works, it doesn't stop working, though after going to sleep it occasionally disconnects itself on startup. All the function keys work properly and there's no updates available...is there anything I can do about this?

    I've seen the very same problem. In my case I have a wired Mighty Mouse attached to one of the USB ports on the aluminum keyboard. Every time I plug it in -- not recognized first time. Second time -- success. Highly annoying.
    Unfortunately I don't have a solution for the problem.

  • Memory not recognized on MSI Neo4 Platinum SLI

    I just installed another 512mb of RAM on this system:
    MSI Neo4 Platinum SLI
    2 x 512mb Corsair XMS XL PRO
    1 x 512mb Corsair XMS XL (the one that doesnt work)
    IDE HDD
    Windows XP PRO
    BIOS, and every program i run that can see system specs shows that the infact all 3 Sticks
    are recognizable. Though...Windows and a program that shows me my physical memory max both
    point out i have only 1 gig of RAM!?
    It's there, just not being used?
    Now the only difference with the XL version and the XL PRO version is the heatspreader,
    everything else is the same....so nothing should be conflicting.
    Since the computer somehow knows all my part's details..im thinking just because
    the new ram doesnt have PRO that it may not be recognized to work together.
    Even so...ram should downclock etc with this motherboard...so this stupid little name
    issue shouldnt cause the computer to ignore the ram!
    I tried switching DIMM slots, no luck.
    Any ideas?

    It's a AMD64 dual memory channel system motherboard/CPU.
    Valid memory populations are
    1.stick in one of the channels .(single mode 64bits)
    1.stick in each channel .(dual mode 128bits)
    2. sticks in one of the channels.(single mode 64bits)
    4.sticks ,2 in each channel.(dual mode 128bits)
    3 sticks is n/a.
    The population on memory controller , it's initialization and modeselection , single/dual mode is chosen by the A64 cpu.
    It's been said that later rev.E cpus can autoselect unmatched population between channels (of e.g 3.sticks) and
    set the whole memory pool in single mode.
    But i have never seen anyone successfully test/run it .

  • MSI Radeon R9 290 not recognized

    Hello people,
    I hope this is the right place to post this. Yesterday I bought components to build a new computer.
    - msi radeon R9 290 Gaming 4GB
    - 8 gb crucial ram
    - 240 gb crucial SSD
    - i5 4440 processor
    - MSI B85M-E33
    - Cooler Master GM-Series G550M
    - Cooler Master N200
    I can't install catalyst center, I can't recognize the card in windows devide manager. Even in the BIOS its says that the PCIE1 express lane is empty.
    So I think that my motherboard is not compatible with the R9 290? Is there anything I can do? Or do I have to buy a new motherboard?( fans of the graphicscard are running)
    Please help me:)
    Thanks!

    There is no reason why the vga shouldn't work with your board although it is not meabt for gaming. Try updating it to the latest bios version using integrated gpu.
    To update use the attached (!) bios archive and the >>Use the MSI HQ Forum USB flasher<<
    With the >>Use the MSI HQ Forum USB flasher<< point to the attached and NOT unpacked bios archive (Mode 1: Point to Archive).
    Let the tool prepare an USB stick for flashing and reboot from the stick. Like before after post switch to bad bios and let the tool update bios. It will flash to the version 3.5.

  • Gen 1 iPod Touch sometimes not recognized by iTunes (error code 0xE80000024)

    Almost every time I connect my 1st generation iPod Touch to my computer via USB, iTunes (version 10.3.1.55) does not recognize and sync the iPod. Most recently, iTunes gave a message saying that the iPod could not be connected due to an unknown error 0xE80000024.
    Without closing iTunes, I changed USB ports, and iTunes recognized the iPod Touch. (I also have the 4th generation iPod shuffle, and I have never had a problem with iTunes sync.

    Try this:
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

  • USB Printer Sometimes Not Recognized on Reboot into OS X from Windows XP

    Thanks in advance for any help. Here's the situation:
    Everything works fine in OS X (10.5.2). In particular I have a USB laser printer that works find (Brother HL 2040).
    Then I boot via Boot Camp into Windows XP and play a few games. Then I reboot out of XP and back into OS X. At that point sometimes the printer works and sometimes it doesn't. When it doesn't work what happens is that I will send a page to be printed, but nothing happens. Then when I shut down (or restart), the page will print.
    I'd like to be able to print without having to shut down the computer - any help would be appreciated!

    Though a different USB device (myTV.PVR) I have somewhat similar problem in Leopard, Windows (Vista). If I try to watch TV in OS (x) after having used it in (y) it will not work. Solution for TV is to pull device's power or USB out & put it back. Seems like the driver sees something foreign to it which is
    re set by re plug.

  • MSI 5870 Crossfire Option not available on MSI GD65 - PLEASE HELP

    Hi All,
    I just installed two MSI 5870 on MSI GD65, install the latest driver from ATI, however, I can't find the crossfire option under the CCC Graphics drop down list....
    All setting is set to standard, no overclock for the CPU.
    I have tried several ati driver up to current and beta ones....but still no luck.
    According to Graphics Hardware under CCC, the 2nd graphics adapter is disabled......
    However, under the control panel the 2nd graphics card is installed and enabled.
    Please help.
    many thanks.

    Here is my specs:
    ■CPU i7 860 2.8 Ghz
    ■Motherboard MSI GD65 BIOS version 1.4
    ■Memory Team Xtreem  9 9 9 24 ddr3 LV 2000 8 GB
    ■Video card MSI 5870 1GB CROSSFIRE
    ■Hard drive SEAGATE
    ■Any other peripheral cards and devices : Creative XFi Ultimate
    ■Operating system and version: windows 7 32 bit
    ■Power Supply Unit CORSAIR HX 850 W
    I am using catalyst control converter:
    Driver Packaging Version   8.661-090923a1-083742C-ATI   
    Catalyst™ Version   09.10   
    Provider   ATI Technologies Inc.   
    2D Driver Version   8.01.01.961   
    2D Driver File Path   /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4D36E968-E325-11CE-BFC1-08002BE10318}/0001   
    Direct3D Version   8.14.10.0700   
    OpenGL Version   6.14.10.9026   
    Catalyst™ Control Center Version   2009.0925.1707.28889   
    I don't even can see the CrossFire option there...below the ATI Overdrive..................
    Any more ideas or solution?

  • JFileChooser:Mouse click sometimes not recognized

    I have an application that uses JFileChooser. It works most of the time, but sometime, when I click on the arrow next to the "Look in" option for going up in the directory structure, it seems it doesn't do anything. When I move the filechooser dialog window, or click on the scroll bar on the side, it changes the "Look in" properly. Its a nuisance as user doesnt know what's going on. I will appreciate any idea.
    I am using jdk 1.2 and swing 1.1.
    Thanks!

    I'm not clear whether it's a button you are clicking on, or an item in a list. I've not had problems with buttons before, but lists can be problematic.
    Either way, it may be helpful to update your JDK. I've noticed that versions prior to 1.4 seemed to have problems recognising double clicks (if the mouse pointer moves in the slightest between clicks, then it's two SEPARATE clicks), which certainly made JFileChooser a bit of an arse for me.
    JDK 1.4 does have a reworked file-chooser and apparently (to me) better click-detection, so that will probably solve your problem.

  • Hard drive sometimes not recognized! Plz help!

    Hello,
    For the past 3 weeks I've been having problems with my iMac during start-up, and I'm completely out of ideas to solve them...
    Here are the symptoms:
    -Very long grey screen at start-up, culminating in the "?" folder after 10 or so minutes.
    -When I force the system to start with the CD, 50% of the time Disc Utilty doesn't even see the HD!!!
    -When it does see it, I can select it in the Start-up Disk utility and my system then boots up normally.
    -When it doesn't see it, I have to restart (using the CD) until it does.
    But, in the end, once it starts using the HD, everything works perfectly (until the next restart).
    Can someone please help me figure this thing out?
    I tried everything I could think of:
    -Running Disc Utility from CD: nothing wrong, permissions OK.
    -Running the CD in diagnostic mode: nothing wrong.
    Thanks a lot you guys!
    Loa

    If you haven't tried booting in Safe Mode, you could try that.
    How to boot in Safe Mode
    What is Safe Mode
    *"When I forrce the system to start with the CD, 50% of the time Disc Utilty doesn't even see the HD!!"*
    You could try reformatting the drive by doing a completely erase and install with your restore disk but there's not guarantee that will work.
    If you have another Mac, you could use Firewire Target Disk Mode and try to access your files.
    Carolyn

  • Car stereo (clarion vz401) sometimes not recognizing ipod 6th generation. it says unsupported usb?

    I have a brand new 6th gen ipod nano. when i connect it to my car stereo (which says it supports 6th gen) most of the time it will say unsupported usb. after a long time it will eventually connect and work fine. this happens every day. any ideas?

    The iphone and ipod are not the same device.
    Perhaps your car stereo supports ipod and not iphone.  Check with the manufacturer of your car stereo.

  • MSI Z97 GAMING 3 Review--Performance Testing

    After the previous hardware and software introduction, I believe Z97 GAMING 3 will meet gamers’ expectation.
     Z97 GAMING 3 integrated with Killer E2200 LAN, Audio Boost 2, M.2 interface and the normal array of connections,
    It is truly a good gaming motherboard. Could all these features offer great performance and a good experience?
    Today I will test the performance of Z97 GAMING 3 and how good it is.
    MSI Z97 GAMING 3 Testing
    My test platform is MSI Z97 GAMING 3, Intel ® Core i7-4770K and MSI GeForce GTX 750 graphics card. The test
    consists of two parts:
    CPU Performance: Super PI, PC Mark Vantage and Cinebench R11.5.
    GAMING Performance: 3DMARK 11, Evil 6 Benchmark and FFXI Benchmark.
    Test Part 1
    CPU : Intel Core i7-4770K @ 3.5 GHz
    CPU Cooler : Thermaltake TT-8085A
    Motherboard : MSI Z97 GAMING 3
    RAM : Corsair DDR 3-1600 4GB X 2
    PSU : Cooler Master 350W
    OS : Windows 7 64 bit
    Basic performance testing (CPU setting by default)
    CPU Mark Score : 679.
    Super PI 32M Result – 8m53.897s.
    Graphics Performance Testing：3DMark 11
    3DMark 11 is designed to measure  PC’s performance. It makes extensive use of all the new features in DirectX 11
    including Tessellation, Compute Shader and Multi-threading.
    Intel ® HD4600 iGPU in 3DMark 11 Basic mode testing, the results is X385 Score.
    Performance mode test score is P1511 .
    System Performance：PCMark Vantage
    PCMark Vantage is a PC analysis and benchmarking tool consisting of a mix of applications such as based and
    synthetic tests that measure system performance.
    From the test results, the score of Z97 GAMING 3 with Intel ® HD4600 iGPU is 11,946.
    MSI  GeForce GTX 750 Testing
    Test  Part 2
    CPU : Intel Core i7-4770K @ 3.5 GHz
    CPU Cooler : Thermaltake TT-8085A
    Motherboard : MSI Z97 GAMING 3
    Graphics Card：MSI GeForce GTX 750
    RAM : Corsair DDR 3-1600 4GB X 2
    PSU : Cooler Master 350W
    OS : Windows 7 64 bit
    Graphics Performance Testing：3DMark 11
    Z97 GAMING 3 with GeForce GTX 750 the test scores is X1653 in 3DMark 11 basic test mode, The performance
    mode test score is P5078.
    System Performance：PC Mark Vantage
    From the test results, Z97 GAMING 3 with GeForce GTX 750 scores 11,518.
    System Performance：Cinebench R11.5 
    Cinebench is the software developed by MAXON Cinema 4D. Cinebench could test CPU and GPU performance with
    different processes at the same time. For the CPU part, Cinebench test the CPU performance by displaying a HD 3D
    scene. For the GPU part, Cinebench test GPU performance based on OpenGL capacity.
    Main Processor Performance (CPU) - The test scenario uses all of your system's processing power to render a photorealistic
    3D scene. Graphics Card Performance (OpenGL) - This procedure uses a complex 3D scene depicting a car chase which
    measures the performance of your graphics card in OpenGL mode.
    In Cinebench R11.5 test, MSI Z97 GAMING 3 with GeForce GTX 750 multi-core test is 6.87pts; OpenGL score is 73.48 fps.
    Z97 GAMING 3 with HD 4600 and GeForce GTX 750 in the GAME Benchmark Test
    For game performance testing, I will use Resident Evil 6 and FFXI Benchmark with the same platform.
    Evil 6 Benchmark
    CPU: Core i7-4770K
    Game resolution setting: 1920X1080
    Other setting: Default
    In the Z97 GAMING 3 with Intel® HD4600 iGPU platform, score:1175 (Rank D)
    In the Z97 GAMING 3 with GeForce GTX 750 platform, score: 5874 (Rank A)
    I use Fraps tool to record FPS status during benchmark testing.The Z97 GAMING 3 with GeForce GTX 750 average
    FPS is 202. The Z97 GAMING 3 with Intel® HD4600 iGPU average FPS is 32.
    FFXIV Benchmark
    CPU: Core i7-4770K
    Game resolution setting: 1920X1080
    Other setting: Default
    The 1920X1080 resolution, Intel® HD4600 iGPU score is only 910.
    However, the GeForce GTX 750 testing score is 4167. According to the official classification system, the score
    between 3000 to 4499 means high performance.
    I use Fraps tool to recorded FPS status during benchmark testing.
    the GeForce GTX 750 average FPS is 111.  Intel® HD4600 iGPU average FPS is 19.
    Test Summary
    MSI Z97 GAMING 3 is not very expensive. It has many features which are specially designed for gaming experience
    and good performance of benchmarks. Even in 1920x1200 resolution and high quality display setting, Z97 GAMING 3
    with Intel Core i7-4770K and MSI GeForce GTX 750 can easily handle any kind of games. The FPS of this system is
    higher than 60 and users will enjoy no lag as gaming. It is really a good and afforadable chioce for gamers.

    Thx for the sharing, since there are not much reviews about Z97 GAMING 3. 

  • T40: Pointing device not recogniced after booting

    The pointing device is sometimes not recogniced right after booting. The error message says: activate the pointing device by the bios setting. But in the bios section it is always set to automatic as welll as in the IBM system setup. The error occurs only randomly.
    Might be something wrong with the bios? Any experience?? Battery problem?
    Thanks!
    Martin

    Yes, it is the Cisco "b" wireless card and here's the driver:
    http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-42683
    Make sure to follow the instructions on the download page, since the actual process has two steps before the driver is fully installed.
    Hope this helps.
    Cheers,
    George
    In daily use: R60F, R500F, T61, T410
    Collecting dust: T60
    Enjoying retirement: A31p, T42p,
    Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
    Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Maybe you are looking for