.msi (installer package) problems

Apparently, I deleted the .msi file off of my computer somehow and now I cannot uninstall iTunes or install a new one ontop of the old one because my computer cannot find the file. Any ideas on how to fix the problem or at least get the .msi file back on my computer?

This kind of msi problem can usually be fixed with the Microsoft Installer Cleanup Utility.
Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.
Google msicuu2.exe download
mydigitallife in the above search has a copy of version 3
Check for malware before installing it.
After installing, To run the program – All Programs>>Windows Install
If you get permission denied error, Try Run as Administrator – an option if you right click on the program.
Open the Cleanup Utility and remove any reference you find to iTunes.
Restart and try installing iTunes.

Similar Messages

TS3074 im can u please help me out this issue im trying to install iTunes in windows 7 some error showing " windows installer package problem DLL require to complete this installation" this message showing.

im can u please help me out this issue im trying to install iTunes in windows 7 some error showing " windows installer package problem DLL require to complete this installation" this message showing.

Try the following user tip:
" ... A DLL required for this installation to complete could not be run ..." error messages when installing iTunes for Windows

Is there Full Version MSI installer package for the last version of Adobe Reader?

Is there Full Version MSI installer package for the last version of Adobe Reader?
Where can we find it?
Thanks.

Hi,
The full MSI installer for the latest 9.5.0 release is available at:
ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.5.0/en_US/AdbeRdr950_en_US.msi
However, there is no full MSI installer available for the latest 10.1.2 release, since it wasn't a single dot release. The Reader 10.1.2 installer is available as a MSP file which can be applied onto the Reader 10.1.0 or Reader 10.1.1 installation.
You could also create an AIP for the latest 10.1.2 release, which would give you a single MSI installer along with the extracted files. Please have a look at the below mentioned document for more details on the same:
http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf
Hope this helps.
Thanks
Ankit

ITunes 7.0.1 does not install--Windows Installer Package Problem

I am trying to upgrade from iTunes 6 to the newest version. I downloaded setup and ran it, and it got a bit through installing iTunes before it said, "There is a problem with the Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
I have never had problems installing other programs using Windows Installer. I also never had problems upgrading iTunes until now. There is no info on this specific issue anywhere in the Apple website or on the internet, that I have found. Any ideas?

okay, let's try getting an itunes 7 installer log to the Apple engineers for a look.
1. Open a command prompt window. (Start menu -> Run. Type in "cmd". Hit return.)
2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
3. Type in a space, then the following line:
/l*v C:\log.txt
4. Hit return.
5. The installer will create a log file:
C:\log.txt
Find that file and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Windows installer package problems

it says i have a problem with my windows installer package and that im missing a program, how could i know which is it?

Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

MSI Installation - persistent problems

This is an issue that has been going on for many versions. I tried to draw Adobe's attention to it many times, many other users also had this problem, but now there's reader 11 and it's still the same.
In the MSI installation the location of PDF icon is hardcoded as [windowsfolder]installer\[productcode]\pdffile_8.ico . If the installation is performed per-user, such as by GPO, then this location is invalid, and the result is generic Windows icon of the PDF files.
I wonder, why is this not addressed?
More generally speaking about this installation, the hardcoded icon is gross violation of best Installer practices, and more specifically, this approach makes impossible adversiting of Reader and install-on-demand. The extension .pdf should be advertised in the installation by normal Installer means. All this, as I understand, because Adobe wants to give the users a choice of Acrobat vs. Reader being the default handler of extension pdf - for those users who have both. Given the fact that percentage of such users is small, and that even among them the percentage of those who will actually appreciate and use this choice is negligible, I wonder, is it worth to sacrifice advertising, install-on-demand, and even self-repair to this choice?
In my records I see that I tried to have this issue addressed back in 2009, and I received the following reply from Adobe's Chief Software Architect Tom Malloy:
===========
Vadim,
I just want to let you know that I forwarded your message to Acrobat quality engineering. They confirm that they know of this shortcoming. It is something we would like to fix but we have not made a decision to prioritize the engineering required, at least yet.
My QE contact is checking with Acrobat program management to see if there is any additional information. If I hear anything more that is worth sharing I will pass it along.
Thanks for making the effort to get through to me. Sorry I can't give you a firm commitment regarding when we will make this better.
Regards,
Tom Malloy
Sr. Vice President
Chief Software Architect
Advanced Technology Labs
Adobe Systems, Inc.
===========
So, 3 years ago Adobe was already aware, but still haven't found the time to prioritize the engineering. Ironically, apparently there was no shortage of engineering talent to implement all these hardcoded workarounds and thus to break the installation standards.
Vadim Rapp

Thatz Y... I won't switched to XP until it has really settle down...
lambethduke, I know where you've got things wrong and its a common mistake as I have accidentally did it myself before ... You must have direct right click on your Display adapter driver and un-install... This will cause the screen to go blank during startup whenever you wanna install the drivers again, though you may be able to see part of the windows starting up... Next time, juz un-install the driver by double clicking on the driver and inside the profile click on un-install and this problem will never exist to you anymore...
All the Best... :D!!!

Where or how do I find the installation package containing "iTunes.msi"?

I have iTunes 10.5.3.3 installed on my computer with a Windows XP operating system. I have tried to download the new itunes 10.6 but continually get a pop up which states "The feature you are trying to use is on a network resource that is currently unavailable. Enter an alternate path to a folder containing the installation package "iTunes.msi". I have tried and failed to find this package.
I have also tried the support page suggestion by uninstalling the old itunes and then install the new one. This did not work. Another pop up also tells me that I cannot remove the old (10.5.3.3) itunes...because..." the feature I am trying to use is on a network resource that is currently unavailable". I am caught in a loop. It appears that I need to locate the "iTunes.msi" installation package in order to be able to uninstall the old and replace with the new iTunes upgrade.
Where or how do I find the installation package containing "iTunes.msi"? Secondly, when I find it is there anything special I need to do or be aware of?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Hi guys i got problem apple software Update i got masage .The feature you trying use is on a network resource that is unavailable. Click OK to try again,or enter an alternate path to a folder containing the installation package i Tunes.msi' in the box bel

hi guys i got problem apple software Update
i got masage
.The feature you trying use is on a network resource that is unavailable.
Click OK to try again,or enter an alternate path to a folder containing the installation package i Tunes.msi' in the box below
and i cant find anything please help

This forum is for questions about Apple Remote Desktop, Apple's software for managing networked Mac systems, and hence not the best place for your question. I'd suggest asking in the iTunes for Windows forum. You'll need to include more details, including the version of Windows you have, before anyone can do more than guess as to the problem.
Regards.

ITunes won't upgrade to10.5. Error message "There is a problem with the Windows installer package. Contact the package vendor". I need help.

iTunes won't upgrade to10.5. I'm on 10.1.17.
When installing 10.5 it terminates with an error message "There is a problem with the Windows installer package. Contact the package vendor".
It does not provide an error code or details/description to further troubleshoot. As a result I can't upgrade my Apple devices to leverage the cloud.
Any smarts out there who could help?
Using PC Win-7 w/IE 7 (should that matter)
Thanks much

I know there's a million threads like this, but I thought I'd record my experience. I, too, was having the original poster's error when I tried to update iTunes on Windows XP. I think I was stuck on 10.
I solved it by un-installing iTunes and every other Apple app. I discovered that Apple Software Update would not un-install as its MSI file could not be found. I used the "Windows Install Cleanup" tool from Microsoft to remove Apple Software Update from the list of installed programs. Google "kb290301" for a Microsoft page that includes a download link for it. After that, I was able to install a fresh copy of iTunes 10.5.2.
I'm not sure why this app's folder and MSI were missing from my computer. I had once used Laplink PC Mover to move everything from my old computer to this one, and perhaps it missed a bit.

Itunes update to the latest version I get a error message that Itunes64.msi is not a valid installation package?

I recently tried updating to the latest version of Itunes, never had a problem, after downloading the installer attempts the undate I get a dialog box telling me to locate the installer package, I locate the download and I get a message:
the file C: users\eric\appdata\apple\applesoftwareupdate\itunes64.msi is not a vaild insallation package for the product Itunes. Try to find the installation package "itunes64.msi" in a folder from which you can install itunes.
I cant even install because I get the same message.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows 7 64bit

I was promted to upgrade to the new itunes version today (11.0.2.26), but wish I never had as the previous version worked just fine!! I have been unable to install the new version and keep getting the message about there being a problem with the Windows Installer package. I tried following the instructions on this support pages on removing all Apple programs but that didn't work either!! I have Windows 7 64 bit and am close to throwing my PC out of the window!! Quicktime will not re-install correctly either...
Any suggestions will be most gratefully received

Just in case, let's try a standalone AppleSoftwareUpdate.msi install.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.)

Trying to install the latest version of iTunes and when it is being installed I get the message "There is a problem with this installer package. A program quired for this install could not be run. Contact your support personel or package vendor."

I am trying to install the latest version of itunes and when the install begins I get the message "There is a problem with this Windows installer package. A program required for this install could not be opened. contact your support personnel or product vendor". I ran a troubleshooting diagnostic on my computer and nothing flagged as a problem. I uninstalled iTunes and tried again and now I don't have any way to sync my ipod touch. Please help with any suggestions!!!

Just in case, let's try a standalone AppleSoftwareUpdate.msi install.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.)

HELP!! Itunes wont install on Windows 7. I get an error msg. there is a problem with this windows installer package. A program required to install to complete could not be run. Contact your support personnel or package vendor. WHAT NOW?

HELP!! Itunes wont install on Windows 7. I get an error msg. there is a problem with this windows installer package. A program required to install to complete could not be run. Contact your support personnel or package vendor. WHAT NOW?

Ok, Below is what worked for me somewhat.
Okay ... try downloading and saving a copy of the iTunesSetup.exe to your PC from the Apple website:
http://www.apple.com/itunes/download/
Now download a trial version of WinRAR:
http://www.rarlab.com/download.php
Open the iTunesSetup.exe with WinRAR, and try to run the standalone install of Apple Application Support from the AppleApplicationSupport.msi you find in there.
It works now BUT there are still problems. It is not allowing or recognizing my Cd/DVD player and i CANT burn. Looking still for this fix.

I cannot uninstall or install itunes. error is 'trying to use on a network resource that is unavailable'. I cannot find a pth to any folders containning installation package itunes.msi. Unable to download itunes since 2 updates ago and crashed com

I cannot uninstall or install itunes. error is 'trying to use on a network resource that is unavailable'. I cannot find path to any folders containing installation package itunes.msi. Unable to download itunes since 2 updates ago and crashed computer. Windows update as suggested in some posts does not assist either.
Can anyone assist me? Thank you so much

Should the advice above not fix things for you...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

On every attempt to install Itunes I've recieved the error message, "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package Vendor." What do?

On every attempt to install Itunes I've recieved the error message, "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package Vendor." What do?

I know there's a million threads like this, but I thought I'd record my experience. I, too, was having the original poster's error when I tried to update iTunes on Windows XP. I think I was stuck on 10.
I solved it by un-installing iTunes and every other Apple app. I discovered that Apple Software Update would not un-install as its MSI file could not be found. I used the "Windows Install Cleanup" tool from Microsoft to remove Apple Software Update from the list of installed programs. Google "kb290301" for a Microsoft page that includes a download link for it. After that, I was able to install a fresh copy of iTunes 10.5.2.
I'm not sure why this app's folder and MSI were missing from my computer. I had once used Laplink PC Mover to move everything from my old computer to this one, and perhaps it missed a bit.

.msi (installer package) problems

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