MSI never answers questions

Question

Our company have bought a lot of MSI boards over the years, but now we are going to start buying boards elsewhere.
MSI boards are usually good boards, but whenever there is a problem with a board, MSI never answer questions that we may have.
I understand that thousands of people are writing them emails everyday, but Asus, Gigatech, Epox etc. always answers our questions, even if it take a week or two or three.
As of this date we have never recieved 1 (not 1) reply from MSI ever, and that is not acceptable.
For instance - the last month we have tried to get an answer to why Adaptec RAID and MSI k7D Master do not work - but as always MSI do not answer.
My advice - do not go for MSI, but buy from Asus, Epox or someone else.

Answer 1

Yes, I understand your frustration. Personally, I've had an ok experience with MSI so far. As it stands, I've had one board go bad on me and I had it replaced from the supplier no problem. It took about a week.
However, I can see why you're fed up with MSI. They have been nothing but distant in relation to the many suggestions that have been repeated ad nauseum on this message board, for instance, such as was the case with the PCI speeds. It took many months for MSI to even try to fix that problem. With BIOS 2.6, I hear the problem has been slightly corrected but still needs a lot more in order to join the ranks of other more worthy boards.
I too am disappointed in MSI. With the millions of $ they possess, you would think that they would set a decent customer help line with a bunch of English-speaking people. Instead, we are met with people who do not even understand one of the most widely spoken languages in the world and therefore cannot even fix whatever problems or conflicts arise.
Abit, Asus and other board makers have proven that the PCI bug can easily be fixed. However, MSI engineers have done absolutely nothing in good faith until now. After being a witness to their amazingly blatant indifference to the message board members' complaints, I have no choice but to agree.
What is more, Asus does publish beta BIOSes while MSI does not. So if one major bug is the process of being corrected, anybody at Asus can enjoy the fixes right away, while we have to wait an eternity ro reap the benefits.
Even though my personal experience so far has been good, I have to admit that I have not experienced the frustration you have unfortunately encountered due to the fact that I haven't used any RAID or SCSI cards. I did not see how poor the scores were or which improvements were needed. In fact, I don't have a single card plugged into my motherboard right now.
However, with my next upgrade, that will most likely change and since I cannot seem to rely on such a big company as MSI to correct the problems for which they are responsible on their own products, I can't see this as being an encouraging sign for me to spend more of my hard-earned money on faulty products that I'm beta-testing, as well as non-existent customer support and late or non-existent patches/BIOS updates.
It is never too late for a company to change its image, but in reality, MSI screwed themselves over by deciding to ignore the public, which has been paying MSI employees during all this time. It is sad that the state of certain company ethics is poor.
The differences between each nForce board were minimal at best. I will therefore see no problems with switching products. I'll definitely return to MSI if and only if they ever change their ways. For now, I'm disappointed and will be shaking my head in disgust until the situation improves to my satisfaction, if that ever occurs.
Harsh, yes. But also true.
Strat