MSI P35 Neo-F (MS-7360): Computer randomly freezes while playing games
Hi there,
I have reached the end of my technical knowledge right now and I'm not even sure if this area of the forum is appropriate. The problem:
While playing higher-end games like Crysis 2, Anno 1404, Mass Effect 2 etc. my computer randomly freezes and the last few milliseconds of sound are being looped on my speakers (kind of like a buzzing sound).
By "freezing" I mean that my computer becomes unresponsive to any action other than pressing the Reset-Button or holding down the Power-Up-Button (no reaction to Ctrl+Alt+Del, Alt+F4, Alt+Tab, no mouse movement... you get it).
There's no exact timing as to when these freezes occur. The fastest freeze happened after less than a minute of playing a game, slowes one (just today after switching to my newer case with better cooling) took about 2 hours.
This freeze only occurs while my System is under load. No freezes while browsing the web, using office programs, listening to music or watching videos.
System Specs:
Mainboard: MSI P35 Neo-F (MSI-7360)
CPU: Intel Core2Quad Q6600 @2.4GHz
RAM: 4x 1GB DDR2-800 Corsair XMS2
Graphics: Gainward GeForce GTX 560 Ti, 1GB GDDR5 VRAM
PSU: Antec High Current Gamer 620W (upgraded from Xilence XP600, 600W)
New CPU Cooler: Arctic Freezer 13 Pro (upgraded from OEM Intel Boxed Cooler)
New Case: Zalman Z9 Plus w/ 4x 120 mm Fans (Upgraded from a Case with only 1x 250mm side Fan)
2 Western Digital HDD (1x 2TB, 1x320 GB)
1 DVD Reader/Burner (unimportant for that error I guess)
OS: Windows 7 Ultimate 64-Bit
2 Screens: 1x 24" Asus VS248H and 1x 21" LG Flatron Wide W2240T
Since this error is bugging me for quite a while now and since this is not the first forum I'm trying to get help from, here's a list of steps i already took to get rid of it, obviously to no good use:
reinstalled games where the freeze occurred
updated all Drivers (including cleaning old versions in safe mode; also tried older drivers)
updated BIOS to v1.A0
Reinstalled Windows
bought new Case and CPU Cooler to improve Air Flow/Cooling
checked Seating of all components (took out, cleaned, reapplied thermal grease where neccessary, re-inserted)
cleaned old case of dust (obviously no problem in the new case, which is 2 days "old")
ran 7 sequences of Memtes86+ without any errors
ran Prime95 without any errors for about 45 Minutes
ran Furmark for 15 Minutes under full load (burn-in test) without any problems, even though my graphics card hit the 100°C frequency-cut level
ran Furmark and Prime95 simultaneously without any problems
took records of component temperatures and system voltages without noticing anything unusual (at least not after i switched to the newer PSU, which is about 1 Month old - yet didn't resolve the problem)
tested with cyclic removal of 1 RAM device to further rule out RAM malfunction
tested with only 2 RAM devices in dual channel mode (Slots 1 and 3)
tried to reduce RAM clock (800 MHz --> 667 MHz) to no avail
checked S.M.A.R.T. values of HDDs, no issues reported
tested without any background programs
raised/lowered voltages to RAM, CPU and Chipset in BIOS to increase logic circuit stability/decrease heat production
I need to mention: After I transferred my system to the new case, i was able to play longer than average compared to my old case. So I am guessing that improper cooling was part of the problem, yet improving cooling obviously didn't resolve it.
Since these freezes are really annoying and nobody could help me resolve this so far, I'm hoping to find some new ways of narrowing down the problem or even getting rid of it here.
Regards
Sebb
Quote from: Bernhard on 10-July-12, 13:15:30
Lets be realistic. A system with a 560TI is recommended to have a around 31Amps under full load, a CX500 would be sufficient.
Have you monitored your CPU and memory utilisation ?
As suggested before, test the GPU in another computer to see if the behaviour is the same.
Whew, I thought for a second there that my common sense had left me when I saw that 60-Amp-Post ^^
Yes, I monitored CPU and RAM usage, there is no recognizeable pattern to be seen and it almost never happens under full load.
I will see if a friend of mine can test my GPU on his computer, and I will test it underclocked right away.
Though one more question regarding that: Should I only underclock GPU Core Clock or both Core and RAM clock?
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Last edited by rahanjam (2008-10-07 14:03:35)pointone wrote:*snip*
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more details you need
System Details
MotherboardEdit Value
msi p35 neo2 fr
Motherboard BIOSEdit Value
latest
CPUEdit Value
core 2 quad 6600
CPU Overclock SpeedEdit Value
none
CPU HeatsinkEdit Value
standard intel that come with cpu
CPU Idle TempEdit Value
N/A
CPU Load TempEdit Value
N/A
MemoryEdit Value
******* xms2 2x2 gb ddr2 part no cm2x2048 6400c4dmx
Memory VoltageEdit Value
N/A
Video Card(s)Edit Value
ati hd4870
Video Card SpeedEdit Value
N/A
Sound CardEdit Value
onboard
PSUEdit Value
g7 780 watt power extreme
Hard Drive(s)Edit Value
mator dimondmax 21
Optical Drive(s)Edit Value
N/A
Other CoolingEdit Value
3 80mm fans 1 frount 1 back 1 side
ModsEdit Value
N/A
Operating SystemEdit Value
windows 7Quote
******* xms2 2x2 gb ddr2 part no cm2x2048 6400c4dmx
Quote
memory voltage 2.1
Make sure that the memory timings are not set to 4-4-4-x but that they are set to the defaults values (5-5-5-x). Also ensure, that the memory clock speed is not set to anything higher than 400 MHz (=DDR2-800). The voltage at these settings should not need to exceed 1.95V. So please lower it accordingly. In case the freezes still occure, please run memtest86+ to check your memory for errors.
Quote
msi dual core center
Please get rid of that tool for all further tests. Uninstall it completely from your system as it is known to cause crashes and freezes on its own terms when running. -
Is MSI P35 Neo compatible with new USB3 PCI-E adapters?
I've just bought a 1 Tb Samsung USB3 powered external HDD. Currently I only have USB2 ports which can't handle the transfer speed of USB3. Is my MSI P35 Neo mainboard compatible with new USB3 PCI-E adapters, if I were to fit one?
Thanks in advance
PedroIf it is an add-on card, it should work if the drivers are properly installed.
However, if you need more information on compatibility results, I suggest that you log a technical support ticket with MSI.
>>How to contact MSI.<< -
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acpi_cpufreq 10568 0
cpufreq_powersave 2688 0
cpufreq_stats 7232 0
cpufreq_userspace 5280 0
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video 18060 0
container 5504 0
sbs 19592 0
button 8976 0
dock 10656 0
ac 6148 0
battery 11012 0
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snd_pcm_oss 44672 0
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snd_pcm 80388 2 snd_hda_intel,snd_pcm_oss
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snd_seq_oss 33152 0
snd_seq_midi 9600 0
snd_rawmidi 25728 1 snd_seq_midi
snd_seq_midi_event 8448 2 snd_seq_oss,snd_seq_midi
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psmouse 39952 0
serio_raw 8068 0
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agpgart 35016 2 nvidia,intel_agp
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pci_hotplug 32704 1 shpchp
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evdev 11136 4
joydev 11328 0
reiserfs 248704 1
sg 36764 0
sd_mod 30336 5
usbhid 29536 0
hid 28928 1 usbhid
pata_marvell 8064 0
ata_piix 17540 4
r8169 32260 0
ata_generic 8452 0
libata 125168 3 pata_marvell,ata_piix,ata_generic
scsi_mod 147084 4 sr_mod,sg,sd_mod,libata
uhci_hcd 26640 0
ehci_hcd 36492 0
usbcore 138632 5 xpad,usbhid,uhci_hcd,ehci_hcd
thermal 14344 0
processor 32072 2 acpi_cpufreq,thermal
fan 5764 0
capability 5896 0
commoncap 8320 1 capability
fuse 47124 7
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Hey there,
I have an MSI P35 Neo FIR and I'm curious as to how the single IDE port on the motherboard works. Where does the IDE's primary and secondary channel lie in relation to the rest of the channels on the system? It sounds like a weird question, but what I'm getting at is the board has several SATA channels which seem to be of higher priority.
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MSI P35 Neo Combo and GEIL 2x2GB DDR3 1600Mhz question
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I have msi p35 neo combo(or ms 7365) with 2X2 gb ram(4gb in total) and i want to put 8gb ram.Is it possible to put 8gb on this motherbord and which frequency should it have for new ram?
Don't know what MB you looked up but what you show is incorrect.
That P35 Combo MB is made to use either 2 sticks of DDR2 or 2 sticks of DDR3 max of 2 x 2GB of either type. That means 4GB max. If you already have some or can borrow some 4GB sticks to try you won't hurt anything by trying them.
Main Memory
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