MSI R9 270x 4G Black Screen after drivers installation

Hi to all,
My problem comes after two months of buying this new graphics card model. I used it for two months and it crashed. it stopped working. I formated the computer and everything was fine till I tried to install the drivers again. As soon as I install the driver of the graphic card the screen goes black. I tried to install drivers from AMD website and everything from scratch, but nothing. Still the same problem.
Don't know what to do next. Update Vbios? change driver? older one? windows regedit? Please I need a solution as my motherboard haven't got integrated graphics.
The serial number is:
S/N: 602-V303-09SB1402067956
Thanks in advance.
Regards,
Jesus Angel.

I am using an AMD ASUS 4870 1Gb. No problem. my system is not old at all. And I test it in a different computer. Same problem. Could be an incompatibility with driver and windows? No idea. I know I am not the only one with the same problem. The graphic card works till I try to install drivers. That's my theory

Similar Messages

270X Gaming - Black screen after driver install

I just recently purchased an MSI R9 270X Twin Frozr Gaming.
I physically installed the board and booted my PC. Windows started fine, albeit in VGA mode. I then proceeded to install the latest AMD drivers for the card (13.11 Beta). I made it through installation and then rebooted. When I rebooted, I got a blank, black screen after the "Starting Windows" screen. I was unable to boot windows, so I restored to last known configuration and tried again with different drivers (13.9) with the same result.
Does anyone know why windows hangs when it loads the display driver? Any help would be much appreciated.
Thanks
Windows 7 x64 SP1 (fresh install)
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Core-i5 3570K (no overclock)
4x4GB Corsair Vengeance (stock profile)
Rosewill CAPSTONE 550W ([email protected])
MSI R9 270X Twin Frozr Gaming (S/N 602-V303-03SB1309077057)

Hi everyone. I just wanted to give you an update. It seems I have resolved the problem.
After attempting other fixes (fresh Windows install, MB BIOS update, etc), flashing the BIOS of the video card fixed the problem. I used the BIOS version
015.040.000.000.002887. I believe the BIOS the card shipped with is 015.039.000.000.002887. Anyway, there are no problems now. I was able to install Catalyst 13.11 Beta 9.5 with no problems and no black screens.
I got the BIOS and ATIWinflash from TechPowerUp. I'd post links, but I am too new to the board.
Thanks guys.

Satellite M70 - Black screen after recovery installation

So far what I have done is put in the Product Recovery DVD-ROM. Then when restarting my computer I was prompted to restore my computer to the factory defaults and said. After it went through that process it told me to remove the disc so I did. Now all it does is reach a black screen after the Toshiba screen that gives me the options to f2 for setup and f12 for options.
I do not know what to do now to make my laptop work again. Please help.

Satellite M70 is old notebook model and I would like to know do you use recovery disc for the first time. I had Satellite M70-159 long time ago and have installed recovery image many times.
Which installations mode you have used: standard mode or expert mode?
Try to install it again.
As Xardas wrote try to obtain Microsoft installation disc and check if everything works well.

Black screen after the installation of the graphics driver

Hello,
- Recently I bought a 'GT 610' graphics card to replace the old broken one,
- after the assembly one short beep was audible during system reboot (=OK),
- a default windows graphics driver was installed by Windows Vista,
- screen resolution manually set at native screen resolution (1280 x 1024),
- (youtube movies as well as flash player worked fine),
- the installation of the (most recent) nVidia driver went smoothly (the old driver on CD did not!),
- after the nVidia driver installation the system restarted itself to activate the driver.
So far so good.
- Unfortunately after rebooting the screen got black and remained black,
- no log-in screen, only the typical Windows start-up screen with the green progression bars was temporarily visible,
- in safe mode I had to disable the nVidia driver to restart Windows in normal mode.
- At this moment I can use my computer for desktop application like MS Office, email or internet browsing, not for video editing or gaming.
Question: How to enable the nVidia driver to use the graphics card's full capacity?
Thanks.

- Yes, the GT610 is a genuine MSI product bought in the local computer store.
- I suppose my board (Vendor = Micro-Star International Co., Ltd --> also MSI) is an OEM product. I don't have any hard evidence, but on the internet I've found some independent threads claiming the MS-7318 is an OEM product indeed.
- Both VGA cards (nVidia GeForce 6700XL/7650GS based) are Medion products. They have their own Medion drivers. Nevertheless in the past latest downloaded nVidia drivers seemed to work fine when installing them on these Medion PC's.
- MS Windows XP SP2 on the provided recovery DVD is a Medion OEM product for sure.
- My Computer model = Medion Akoya MD 8818
- Test computer = Medion Akoya MD 8818 (same board, same PSU, same graphics card, same ...) --> But a few months ago, the original graphics card of this test PC also crashed and had to be replaced!! Weak cards these 7650GS. So, the 6700XL is a replacement for the original Medion GeForce 7650 GS in the test PC. Fortunately I could use the graphics card (6700XL) of a 1 year older Medion Akoya MD 8800 PC. This card works fine.

MSI R9 270X - Black Screen after Win7 logo

Hello there.
About a week ago I upgraded my PC, buying several components and putting it to work. Here's the specs.
Main Board: M5A97 EVO R2.0
Bios Version: Latest
Video Card: MSI Radeon R9 270X TwinFrozr OC Edition 2Gb
PSU: Don't know
12v rail Rating of listed PSU:
CPU: AMD FX 8350 4.0Ggz BE SkAM3+
Memory: 8Gb Crucial Ballistix DDR3-1600Mhz
SSD/ HDD: Western Digital WD10EZRX-00A8LB0 1TB
CPU COOLER: The one that came with the CPU
Raid Card: Onboard
Sound Card: Onboard
OC: (Yes / No) Don't know
Operating System: Win 7 SP 1 64
So, it worked just fine for about 3 days. Last Saturday night I tried to open Google Chrome after some gaming and the the system froze. I got a screen with vertical black and white stripes. I had to reboot the system and it gave me a black screen, crashing again, after the Win Logo at start up. At this time I was running either 14.7 or 14.9 ATI drivers.
I could only start the PC on Safe Mode. Removing the drivers and getting Windows general VGA card settings would allow me to use Windows in normal mode though. Once I installed the Graphic Card's drivers it crashed on reboot, always with the black screen after Win logo. I installed several ATI drivers, namelly 14.9, 14.11 beta, 13.12... and nothing worked.
I flashed the Mother Board BIOS to the latest version, formatted the HDD doing a fresh install of Win 7, installed Catalyst first and then the drivers, the drivers without catalyst, etc. and nothing worked, always getting a black sreen on reboot once the Graphic Card's drivers were installed. I even swapped the Graphic Card to a different slot to no avail.
Right now I'm using my old Radeon HD 5670 with the latest drivers and everything works just fine. It even works fine if I keep both Graphic Cards installed with the monitor plugged to the older card. I find this odd since to do so, Windows loads both cards drivers with no errors. But once I switch to the new card everything goes black.
Can someone help me out? I've tried to contact my vendor's technical support through mail but they're not answering. I fear that I'll have to report it as DOA and swap it out, which will take quite some time taking into consideration the way things tend to work around here.
EDIT - I don't have a 2nd system to test it on.

Nope. Not driver issue at all. I tested at least 3 different drivers, all with the same result. Besides, I used both Driver Fusion and Driver Cleaner and CClean to remove any non-deleted registry entries. Always got the same problem. Went as far as formating the drive and doing a clean Win install. The problem persisted.
Tried installing drivers without Catalyst to no avail. Tried installing Cataltst first and then the drivers. Nothing. It always crashed omce the drivers were installed.

GTX670 - Signal lost/black screen after windows loading icon

Hello,
I hope I am posting this in the correct forum area. If not I do apologize.
Here are my specs:
Board: MSI Z97-G45 Gaming
Bios: ?? whatever pre-installed on mobo
VGA: MSI GTX670 OC
PSU: Corsair HX750 750W
Intel Core i7-4790K
MEM: 12 GB Kingston HyperX DDR3 1600 2x 4GB, 2x 2GB sticks
HDD: SSD Kingston 120 GB (Win7), HDD 1 TB WD 7200 RPM (Win7), HDD 1.5 TB WD 7200 RPM (storage)
COOLER: Corsair Hydro Series H60 Water Cooler
OC: no overclocking done by me..default settings
OS: Windows 7 64bit Professional
So to keep this as direct and as short as humanly possible here is my situation.
Had a gtx670 card that I had to send back to MSI under RMA. They sent me what looks like a new gtx670 card (no dust) that I received yesterday (4 Aug). Last night I removed temporary old card (9800gt) and plugged in new 670gtx. Things seemed to be ok, reinstalled driver after card was recognized. Played one round of Battlefield 4 for testing purposes and all seemed good.
Upon exiting the game things went south in a hurry. Moving the mouse cursor around was extremely slow and choppy. Mouse clicks were not recognized. I could not bring up ctrl-alt-del to get to task manager. At this point the cursor turned to spinning circle as if things were happening. However, after 5+ minutes of nothing changing I did a hard boot.
Restarted and after the windows loading screen the signal appeared to be lost to the monitor and I was left with black screen. This was with the SSD. I then attempted to load into the HDD windows OS that I hadn't logged into yet with this card and was greeted with the same issue.
I can load into Safe Mode with no issues. In safe mode I removed all nvidia drivers and was then able to load into windows normally using basic windows vga drivers. The moment I load the Nvidia drivers and restart the computer I then have the issue again. This happens with both drives.
I have reset the video card in the PCI-Ex16 slot and still received the problem. I have tried a different PCI-Ex16 slot and still had the issue. I put the old 9800gt card back in and windows loaded perfectly and without issues on both drives. I put the 670gt in and try to load into normal windows and I lose signal and get black screen after the windows loading screen.
I'm at a loss at the moment. I think it's the drivers, but could it be the card?
Doing some research I've come across some people saying there may be issues with the nvidia HD audio drivers that are installed with the video drivers. Could it be as simple as uninstalling or unchecking that particular driver?

Flashed the BIOS last night to the latest version and attempted to launch windows with the GTX670 card. I still experienced the same issue where as soon as windows finishes it's loading animation (with Nvidia drivers) and it goes to the login screen, the monitors cut out.
At this point I feel like it has to be the card. The moment I install the video drivers and restart, I have the problem of losing the signal/black screen.
What I have done:
1) Completely wiped any/all video related drivers from the computer and started from scratch. No success.
2) Ran Memtestx86 to see if it's a problem with my memory sticks. No problems found.
3) Put the card in a different PCI-Ex16 slot to see if there was a problem with the slot. No success.
4) Flash updated the BIOS on the motherboard to the latest version. No success.
I have a dual boot computer with Windows 7 64-bit installed on an SSD and a HDD. The problem happens on both drives. Yet, the moment I install my old 9800GT the problem disappears and I can login to Windows just fine.
I will be sending the card back today on another RMA.

Black Screen after computer boots to Win XP With NX6600 VTD 256

My son recently purchased a new computer and gave his old one to me to salvage what I wanted.Since he just a few months ago purchased my NX6600 VTD 256 from me I naturally salvaged that first. I tried to install the NX6600 in my other son's computer without success. First the particulars:
MSI 845 Pro2 Mobo, 512 mb 133 Mhz Ram, 1.7 Ghz Intel CPU, Aopen AO350 12A PNF power supply, 350 watts with 18 amps on the 12 volt rail.
I did a fresh install of winXP on a freshly formatted HDD. Installed service pack 2, the latest intel drivers, and 5 different versions of the driver packages including ver 77.77 all with the same results.
After the computer boots I am intermittantly faced with a black screen after the WinXP logo disappears. This sometimes happens 3 times in a row before I get a working screen. After a good boot the NX6600 benchmarks good with very good marks!
I am at this point strongly suspecting the power supply is not up to the task, even though the specs for the NX6600 recommend a 350 watt power supply. Before I start removing all the hardware from the computer except for the NX 6600 to see if I have a hardware conflict, I doubt this because with the NX6600 installed without drivers I get a good boot every time.
I'm open for suggestions.

Thanks for the reply boss killer.
I tried what you suggested with a CRS power supply 300 watts with 15 amps on the 12 volt rail.
with the exact same results.
I then put the crs powersupply back into #1 son's old case reinstalled the nx6600 and gave it a go
Particulars for the old computer ECS K7VTA3 ver. 1 Mobo with 512 Mb DDR, nx6600VTD256 vid card and the CRS Power supply 300 watts with 15 amps on the 12 volt rail , and win XP pro service pack 2.
Funny the card works great without any problems with this setup! And the powersupply is 50 watts less and only 15 amps as compared to the other with 18!
I then pulled all the hardware out of #2's computer and tried it with only the memory, cpu, and NX6600 connected.
I had to boot 5 times before I had a working screen.
Now I'm thinking that there is somthing amiss with the NX6600 and the MSI 845 Pro2 ???
I'm thinking that I would be better off installing the K7VTA3 in #2 son's computer with the NX6600, since this works fine. When I did a benchmark with this setup it outperformed the *45 Pro 2 NX6600 combination By 300 points 2600 as compared to 2300 aqua mark points.
Isn't this fun?

GTX590 Cant access NVIDIA control panel Black screen after 10 mins

Hi,
I recently purchased an MSI GTX590 and encountered this problem " Cant access NVIDIA control panel Black screen after 10 mins". I am running Windows7 Ultimate SP1.
I did have an xfire setup of 2xHD6970's, I uninstalled all the old drivers then used driver sweeper to clean out any remaining folders, also uninstalling them from device manager.
Next I installed the latest version of drivers from the NVIDIA site only to find that I am stuck in safe mode resolutions for my screen I cant access the NVIDIA control panel as it is saying " You are not currently using a display attached to an Nvidia GPU ". In device manager it states that
"Windows has stopped this device because it has reported problems. (Code 43) ".
I have now uninstalled and reinstalled about 6 different versions of drivers from NVIDIA including the latest BETA drivers which all have the same issue??????
I have also gone to the MSI site and downloaded their latest recommended drivers for the GTX590 NVIDIA Graphics Drivers Version 267.91 which are the only ones that seem to work as in it fixes the screen to the proper resolution and lets me into the NVIDIA control panel yet after about 10-15 mins the screen will go black or the computer will just freeze. Rebooting causes the same issue after 10-15mins
I have noticed a few others out there experiencing the same problem but no fixes as of yet any ideas??

Thankyou for the reply,
Tested the card in another working machine capable of running and its fine I am sure the PSU I have is more than capable of running this card I ran 2 6970's in xfire on the same PSU and motherboard with no problems.
I am running it on an 40"BRAVIA LCD and am using the DVI to HDMI converter that came with the GTX590 and I have also tried it with an DVI to HDMI cable also.
The system is stable under the latest NVIDIA drivers but the display drivers aren't recognized under device manager and the screen resolution is still stuck in the safe mode size, they are shown up as having the same "error 43" and I still can't get access to the NVIDIA control panel.
I strongly believe this is a driver issue or an issue relating to software within windows. To give you a rundown on several things that I have tried to isolate or fix the issue with is in a list here:
1. Installed every different version of drivers on an fresh install of windows7 including the latest Beta drivers
2. Tried to run the GTX590 on another machine and it runs using windows7
3. Run different graphics card setup using the same PSU RAM and mb on windows7 no problems.
4. Run the gfx card on only 1 gpu no change.
5. Last step I will take is to install Windows7 without the SP1 as I have read elsewhere that similar problems have been fixed by doing this if that don't work might just sell my soul to the devil n see if he can fix it lol.

[Solved]Black screen after "waiting for udev uevents to be processed"

Hello friends,
Starting from late Dec., my laptop goes black screen after "waiting for udev uevents to be processed", after updating kernel to 2.26.32.*. The strange thing is that even the screen is black, the keyboard is working. For example, I can turn on/off the status lights of capslock and others. I guess something might be wrong with udev uevents configuration with regard to the latest kernel. I've noticed that in the new kernel, there are two drivers for intel integrated graphics. My laptop has a 855G, which is supposed to be functional by both drivers, at least according to the kernel description. Maybe because the udev is configured to use the second driver (for newer graphic chips), rather than the first driver, which caused the problem?
Regards,
Wen
Last edited by Wen (2010-01-28 13:14:28)

Have a look here: http://bbs.archlinux.org/viewtopic.php? … 70#p695670

Black Screen After Windows 8 64-bit Upgrade (Clean Install) on TouchSmart IQ508A (IQ500 series)

Hi there,
Just installed Windows 8 and am getting a black screen after booting up like many others. I currently have disabled the graphics driver and this has solved the black screen issue but I can no longer use my web cam for Skype (although web cam works for W8 Camera App oddly).
To date I have tried the following:
Loading up the latest Nvidia drivers from the Nvidia website
Attempting to use the drivers for Windows 7 both in compatability mode and normally. I unzipped SP44488 to get this working
I know many others are having this problem so I really would like someone from HP to respond and state whether a Windows 8 display driver for the Nvidia GE Force 9300M GS is being developed.
I ran the compatability wizard prior to the clean install and it came up with no issues so I am very disappointed I am having these problems.
I've found out that HP have a customised version of the above card so that explains why the Nvidia drivers dont work so I believe HP is therefore obligated to provide a driver.
If anyone else is having similar issues please respond as this will hopefully lead to more action.
cheers
Steve

I'm in the same boat. On my IQ804, the Nvidia GE Force 9300M GS card crashes when I use NVidia's latest Windows 8 driver and Microsoft's LIVE UPDATE drivers. I have to resort to the Standard VGA driver in order for the pc not to crash into a black screen.
I read on another forum you can try installing a July 2012 version of the driver from NVidia and that should solve the problem. I tried it once. Using the July 2012 version, the screen would stay on longer, but eventually it crashes into a black screen...but definitely more usable than the latest from NVidia and Microsoft.
I too have heard that HP used a customized version of the graphics card and that's why neither HP nor NVidia's drivers work.
I also tried installing the Nvidia GE Force 9300M GS drivers for Windows 7 that I downloaded from the HP website. It didn't work either. It actually failed to install altogether, saying my system is incompatible.
As is, the pc works fine. But videos and games that require motion is noticably choppy.
Any help from HP??

Black Screen After Upgrading to Windows 8

Hi
I'm experiencing a black screen after upgrading a Dell N5050 B890 to Windows 8.
Tried to refresh the installation but the problem persited. re-installed the Windows 8, the machine logged in successfully but the problem arose again after reboot.
Urgent assistance needed

This problem is solved...
I guess the problem is concerned with the display module controller in the BIOS which is having a slight compatibility issue with windows 8.
This issue is solved by updating the BIOS of your Laptop/PC to the latest version. You can download the latest BIOS from the website of the Laptop company/Motherboard Company.
But for updating the BIOS, you have to start your computer/Laptop for at least one time in Normal Mode. So here are the steps to do so...
1) Boot the Laptop/PC.
2) After the boot screen (The Circle Animation & Windows 8 logo), you will be presented by the lovely & awesome blank screen.
3) Wait for 1 minute so that drivers load into the memory.
4) Press the Power button of your laptop/PC for only a moment (Just Press and release it quickly. Don't hold. We don't want to shut down).
5) This will force the laptop/PC to go into Sleep mode.
6) When the laptop/PC goes in sleep, the laptop fan & other sounds will stop.
7) After 4-5 seconds, press the power button again & release it quickly.
8) Voilllaa!!! The laptop/PC starts & you are presented with the lock screen. Now..... Login! What are you waiting for! :P
This is not the permanent solution. It just lets you start you Laptop/PC.
After updating the BIOS, I strongly suggest that you must download the latest graphics driver for your Computer/Laptop to avoid any further issues.

[Solved] Amilo XI 2550 - Black screen after fresh install

Dear archlinux users,
I have been reading the archlinux wiki and forums since I started using arch several years ago. It was always possible to solve the problems I ran into by consulting these webpages, therefore a big thanks to the community for the provided help.
Two weeks ago I installed arch on a Fujitsu Siemens Amilo XI 2550. The first problem I ran into was that booting the live-cd resulted in a black screen and I could not even start with installing arch. This problem was solved with the kernel parameter 'nomodeset'.
The first boot of the freshly installed arch also resulted in a black screen after the GRUB menu which was perfectly displayed. After some searching (here and here and ...) I plugged in an external monitor and it showed the login screen. I then installed KDE because I thaught the problem might not show up with X and KDE running. After the login to KDE I realized that the brightness of the laptop display is nearly black but not totally. It seems as if the brightness is at a very low level, but brightness cannot be controlled with the Fn+F8 or Fn+F9 commands. But I see a OSD that indicates that the controls are used but without effect. So at the moment it is only possible to work on the laptop with another display connected to it.
Maybe of use:
ls /sys/class/backlight/
acpi_video0
radeon_bl0
less /sys/class/backlight/acpi_video0/bl_power
0
less /sys/class/backlight/acpi_video0/actual_brightness
7
less /sys/class/backlight/acpi_video0/brightness
7
less /sys/class/backlight/acpi_video0/max_brightness
7
less /sys/class/backlight/radeon_bl0/bl_power
0
less /sys/class/backlight/radeon_bl0/actual_brightness
255
less /sys/class/backlight/radeon_bl0/brightness
255
less /sys/class/backlight/radeon_bl0/max_brightness
255
dmesg | grep drm
[ 0.736559] [drm] Initialized drm 1.1.0 20060810
[ 0.743608] [drm] radeon kernel modesetting enabled.
[ 0.743678] fb: switching to radeondrmfb from VESA VGA
[ 0.744054] [drm] initializing kernel modesetting (RV630 0x1002:0x9583 0x1734:0x1107).
[ 0.744065] [drm] register mmio base: 0xCFEF0000
[ 0.744067] [drm] register mmio size: 65536
[ 0.744172] [drm] Detected VRAM RAM=256M, BAR=256M
[ 0.744174] [drm] RAM width 128bits DDR
[ 0.744257] [drm] radeon: 256M of VRAM memory ready
[ 0.744259] [drm] radeon: 512M of GTT memory ready.
[ 0.744275] [drm] Loading RV630 Microcode
[ 0.744345] [drm] Internal thermal controller without fan control
[ 0.744386] [drm] radeon: power management initialized
[ 0.744389] [drm] GART: num cpu pages 131072, num gpu pages 131072
[ 0.762830] [drm] PCIE GART of 512M enabled (table at 0x0000000000040000).
[ 0.762873] [drm] Supports vblank timestamp caching Rev 2 (21.10.2013).
[ 0.762874] [drm] Driver supports precise vblank timestamp query.
[ 0.762937] [drm] radeon: irq initialized.
[ 0.794780] [drm] ring test on 0 succeeded in 1 usecs
[ 0.795253] [drm] ib test on ring 0 succeeded in 0 usecs
[ 0.795942] [drm] radeon atom DIG backlight initialized
[ 0.795945] [drm] Radeon Display Connectors
[ 0.795947] [drm] Connector 0:
[ 0.795948] [drm] LVDS-1
[ 0.795950] [drm] DDC: 0xac0 0xac0 0xac4 0xac4 0xac8 0xac8 0xacc 0xacc
[ 0.795951] [drm] Encoders:
[ 0.795952] [drm] LCD1: INTERNAL_LVTM1
[ 0.795953] [drm] Connector 1:
[ 0.795954] [drm] DIN-1
[ 0.795955] [drm] Encoders:
[ 0.795956] [drm] TV1: INTERNAL_KLDSCP_DAC2
[ 0.795957] [drm] Connector 2:
[ 0.795958] [drm] HDMI-A-1
[ 0.795960] [drm] HPD1
[ 0.795961] [drm] DDC: 0x7e50 0x7e50 0x7e54 0x7e54 0x7e58 0x7e58 0x7e5c 0x7e5c
[ 0.795963] [drm] Encoders:
[ 0.795964] [drm] DFP1: INTERNAL_KLDSCP_TMDS1
[ 0.795965] [drm] Connector 3:
[ 0.795966] [drm] VGA-1
[ 0.795968] [drm] DDC: 0x7e40 0x7e40 0x7e44 0x7e44 0x7e48 0x7e48 0x7e4c 0x7e4c
[ 0.795969] [drm] Encoders:
[ 0.795970] [drm] CRT1: INTERNAL_KLDSCP_DAC1
[ 1.278449] [drm] fb mappable at 0xD0141000
[ 1.278451] [drm] vram apper at 0xD0000000
[ 1.278453] [drm] size 9216000
[ 1.278454] [drm] fb depth is 24
[ 1.278455] [drm] pitch is 7680
[ 1.278527] fbcon: radeondrmfb (fb0) is primary device
[ 1.726069] radeon 0000:01:00.0: fb0: radeondrmfb frame buffer device
[ 1.770030] [drm] Initialized radeon 2.39.0 20080528 for 0000:01:00.0 on minor 0
Until now and amongst others I tried the following things.
Using kernel parameters
video.use_native_backlight=1
video.use_native_backlight=0
acpi_osi=linux
acpi_backlight=vendor
and others I just cannot remember.
Masking backlight
systemctl mask systemd-backlight@backlight:acpi_video0.service
systemctl mask systemd-backlight@backlight:radeon_bl0.service
Setting bl_power
echo 1 > /sys/class/backlight/acpi_video0/bl_power
echo 1 > /sys/class/backlight/radeon_bl0/bl_power
Nothing of the above was improving the situation.
Your help on the problem would be highly appreciated.
Best regards
mgs
Last edited by mgs (2014-10-27 10:15:11)

Hello Trilby,
thanks for the reply.
Trilby wrote:If nomodeset worked with the installation medium, why haven't you tried that for the same problem on your installed system?
The kernel parameter 'nomodeset' results in a working display but without X support, due to the fact that with 'nomodeset' there is no KMS support and therefore no X. But nevertheless I tried it and as expected X did not start.
Trilby wrote:Could you also post information about your graphics card and what drivers you've installed.
The graphics card is a Radeon HD 2700 and according to the above dmesg log it is recognized as RV 630. The radeon module is loaded via /etc/mkinitcpio.conf and xf86-video-ati (1:7.5.0-1) is installed.
I hope the provided information is what you asked for, thanks for your help.
Best regards
mgs

Aspire R7 572G having a black screen after windows 8.1 update. What should I do

Hi all, Im wondering, anybody encounter this problem before, Im having trouble with this black screen after boot, it happened yesterday I think microsoft must have updated some of the drivers rendering my screen black after booting. Initially i thought it was my SSD but it turns out i can enter into Safe Mode. I read more about this problem related to other PCs, and try the recommended method of "disabling" the Intel GMA HD drivers. It worked, however, it only means the primary driver is now reduced to a standard video graphic card with limited vram. I have tried rolling back and even redownloading then reinstalling the intel driver into the version VGA_Intel_9.18.10.3215. The blackscreen after boot still occured. Did i miss something?

that's an old version of Intel drivers. try this, after uninstalling the old Intel driver:http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.10.3316_W81x64_A.zip?acerid=635194016643160700&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20R7-572G&OS=81P1&LC=en&BC=ACER&SC=PA_6

Does anyone get a black screen after dismissing the balance on a paygo phone

I get a blank, black, screen after dismissing the balance on my paygo 3GS iphone. To get rid of it I put the phone into standby and then wake it up!

From your logfile
[787100.353] (EE) Failed to load /usr/lib/xorg/modules/drivers/i740_drv.so: /usr/lib/xorg/modules/drivers/i740_drv.so: undefined symbol: I740_Sync
Corruption seems the correct assumption here; I'd boot using a rescue disc; then mount your actual system and reinstall all packages. After chrooting, that should be something like pacman -Sf `pacman -Qqet`

Black screen after windows auto update

New laptop in use for 3 weeks. After Windows auto update restart I get to splash screen and am able to enter Windows password to log onto desktop. After successfully entering password I am not able to view my desktop; I get the black screen with cursor function; cursor disappears when moved within an inch of left or right of screen (seems to go behind something). I believe I am at the desktop but just not able to view it, because I receive app popups on the black screen (need to update McAfee, etc).
In safe mode I restored to pre auto update date; manually installed all Windows updates; worked fine until NEXT auto update, same problem.
Graphics Card: Stock Intel HD Graphics
Monitor: Generic PnP
Why would it be fine with the manual update and not after auto update?
I do not have an external monitor to attach this laptop for diagnosis. I have run windows partition checks and hard drive partition checks with no issues to resolve.
I did get an error message once when running a diagnosis (can't remember which) : Windows Update Error 0x80070490
No real luck finding anyway for me (the average Joe) to resolve this issue.
If this is a harddrive issue I don't want to keep pussyfooting around while my warranty window shrinks.
I have downloaded driver updates from HP, but cannot get the Synaptics Touchpad driver to download. I don't think this is my issue though.
I am going to manually update all my drivers then manually update Windows. We will see what happens on the next auto update.
Please advise if this is an issue I need to just give up on and return this laptop for replacement. It seems like this is not a completely unheard of issue, but I'm shocked at what we are asked to do to attempt to resolve it. Out of my depth.

Hi @Justanothermom
Welcome to the HP Support Forums!
I understand that you are having troubles with a black screen after an update. I am happy to help you with this.
Firstly, there is nothing wrong with modifiying your update settings. I was going to suggest it myself as I read through your post, and then saw you ask the question. Sometimes updates can have unintended results by the creator. With all the different combinations of hardware, and the fact that updates come from different sources, it is one of those things that is hard to completely control.
Please see the following for how to make adjustments to your update settings.
Turn automatic updating on or off - windows.microsoft.com
Or if you know which update seems to be causing the issue you can take a look at this page:
win 8.1 August 12 updates - black screen after 2nd reboot - answers.microsoft.com
Let me know if this helps at all.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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