MSI R9 290X 4GD5 BF4 Radeon R9 290X Troubles all around.

Question

Hi, hope you like to read but I'm having Issues everywhere with every aspect of the $579 first time AMD card purchase.
My build I've been slowly piecing together...
i5 4760k
MSI R9 290X 4GD5 BF4 Radeon R9 290X from newegg before christmas, now discontinued I see :(
New Corsair TX750 PSU
New Biostar HiFi z87x MOBO (i eventually flashed the BIOS to try to get the gpu to work)
Win7 64bit SP1 on 128 SSD
~5 TB of additional storage on other drives
Day 1, unbox, install as instructions state, hook up power to the AMD/MSI GPU.  8,6pin PCIE on the working Corsair tx-750 PSU. (i have a PSU tester, it was working prior with another card)
Power up, fan on the GPU spins, tried to load driver from DVD that came with box, no drivers found.... At all, browse DVD/CD was the only option when I clicked "install drivers". This needs to be done from what I've read to get the OS to detect the card (even though in BIOS it doesn't detect anything either)
FINALLY GET DRIVERS TO DOWNLOAD FROM MIS LAST WEEK AFTER 24 HOURS OF INCOMPLETE< CORRUPT DOWNLOADS......FUN!
I chose to install custom, and express both, either way the installer fails after detecting system, and tries to detect hardware.
I tried to re-set the card, and used different PCIE power since I have spares with the PSU, still the GPU fan spins, but will not be detected. Driver Installer has failed in the same spot, all 30 times I've written down I've tested it, possibly more. "install package failure"is the error i get, goto the HTML error log, and it's not much help.
I flashed the motherboard, still no detection in BIOS either of the card even being there.
I currently had Intel HD4000 video support only installed, I was using my older MSI 550ti until I got the card from newegg, and uninstalled the drivers before I started the process.
SO, ONTO THE NEXT FRUSTRATION...
I sent in a request for technical support, and got an email back promptly- Thanks! , except the link doesn't work, at all, on 3 different machines, different ISP's you name it, google cant find the page.
Fine, Ill try an RMA, BZZZZZ wrong answer, can't get to that page either.....
The basic troubleshooting "FAQ" that was sent to me in an email is all relating to Motherboards too, 0 information on GPUs.
Very frustrating... I think I just made my first and last AMD card purchase, now to get one that at least works and see if it changes my mind. Anyone here fro technical support, since I can't find links that work? I just want an RMA at this point, unless there is something, short of re-installing OS, OFFICE and all the other fun stuff I spent hours doing.
-Any- help at this point would be greatly appreciated!!!!

Answer 1

Normally technical support is quite good. If you are located in the US there seems to be a website issue indeed as neither rma nor the technical support sites are working when I just tried (>>How to contact MSI.<<).
Either you wait for the rma system to work or you try it via the reseller (which can be faster with some sellers).
As your card doesn't work at all, you have a current Z87 board with updated bios, a sufficient psu and a different vga works it really looks at least like the new card is dead on arrival.