MSi website support not working - poor service!

Question

MSi website support is not working.  Everytime I try to contact them using the support tickets I get a garbled message on screen and once you click the OK button it clears your ticket with nothing posted.
It's a very poor way for a company supposed to be a BIG company showing support to its customers.
You can't telephone them, cannot now use the ticket support, and can only HOPE someone from their technical department reads THIS.
I sent them an email about it and I'm just waiting to hear from them.
It makes me want to change to ASUS in future!

Answer 1

Ok I'll try to remain calm as I've just received a warning about "bashing" MSi.
I'll include the screenshot again for your attention.  At least the moderators here are reviewing the situation it seems, which, on a large forum, I didn't think would be noticed.
After going through advice of how to update my BIOS with their technical help on the website I flashed my MSi Z68A-GD65 (B3) successfully to version 22.8.  It was playing up before that on the orginal BIOS, slowing down in Windows, not recognizing various USB devices, and I had a Primary BIOS led flashing which meant it had failed on the mobo so the computer wasn't coming out of 'sleep'  very good (I just left it on all the time instead).
22.8 made it seem to be at it's best then I contacted them on which update next; they said P.1.  Unlike the previous one which I flashed inside the BIOS using M-flash, this had to be done in DOS which I did. 
I saw a brief message which I think said updating should not be done while it is overclocked (I had the OC button on) but other than that it went through and said update was "successful".  That was the last message my machine made.
It is now in a constant 'boot loop' which lasts about 10 seconds, not enough time to interrupt or use a boot device, and just cycles switching off to booting then switching off, etc.
I've seen many cases of this and it must be a common problem, as I did everything as instructed and still it went wrong.
After lots of communication MSi UK agreed to inform the service department for a RMA to be sent to me, even though it was out-of-warranty.  Then they closed the ticket.  I opened a new ticket asking why they closed the ticket and I still had not received any RMA, they told me not to worry the RMA will be coming, then closed that ticket.
After waiting 10 days I tried to use the website form again filling out all the criteria on the form and instead I get this garbled writing with the OK button as I mentioned, which just sends you back to the home page with nothing updated.
So I am really frustrated at this point, unable to phone MSi (they won't talk to you), use the website (in UK) and have had to explain everything through an email correspondence, hence my lack of patience on this forum.
For years I put my faith in MSi products, I have a Nvidia graphics card also, and they are the market leader with the best looking designs and most powerful components.  But they should provide better customer support when things go wrong and are failing anyone who resides in the UK with a website service which doesn't work, and closing tickets before the problem has been sorted or the RMA has been sent.
I hope you understand.