MSIDVD - DVDs Not Playable

Hello, I have a GeForce 440 on an intel 2.4 GHz machine.
I have been unable to play ANY DVDs on my computer's DVD drive using MSIDVD. Music/game CDs and VCDs play fine - just DVDs are not working. This seems to be a relatively common problem (i.e. works for one media but not the other) yet I haven't found a common solution or any that work for me. Any suggestions?
Thanks.

Yeah, I tried that already - the tech supt. where I bought my computer suggested it because "there may be a problem running a DVD on a 2.4 GHz XP computer" .
Another odd thing is that the read light will flash a couple of times when I put the DVD in and then go steady. But no matter what program I use (MS Media, MSIDVD, PowerDVD, WINDVD) - none of them recognize the DVD(s). I'm beginning to wonder if the problem is not the software or video card but rather the DVD drive itself. But if that were the case why would regular CDs play fine?
What's scaring me is the thought of bringing my comp. back to a tech supt. which seems just clueless as me.

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MSIDVD - DVDs Not Playable

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