Msinfo32:Application hang. The program thunderbird.exe version 31.2.0.05 stopped interacting with Windows and was closed.
Please see the question and provide your views on possible remedies.
Hi,
Since the issue can always be caused by incompatible shell extension or driver conflict.
We can first use shellexView to disable non-Microsoft related extensions of Windows Explorer to see what’s going on:
1. Download ShellExView v1.41 from the following link
http://www.nirsoft.net/utils/shexview.zip
Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise,
regarding this product's performance or reliability.
2. Extract "shexview.zip" file and open shexview.exe. It will scan the registry for all the shell extensions.
3. Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.
4. Click the "Disable Selected Items" on the toolbar and click Yes.
5. Restart your computer and check if the issue is resolved.
If the issue persists, then test the issue in Clean Boot and Safe Mode, and let me know the results.
Meanwhile, please configure Windows to create user-mode dumps. Create a System Restore Point first.
If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
00,6d,00,70,00,73,00,00,00
After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via Windows Live SkyDrive or similar site?
Kate Li
TechNet Community Support
Similar Messages
-
I have an end user whose Outlook 2007 is spontaneously closing. It will enter a 'not responding' state and then shut down (and sometimes relaunch). In going through the event log the following information was obtained. O/S is Win-7, 64-Bit. Any input greatly
appreciated.
The program OUTLOOK.EXE version 12.0.6668.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 14ac
Start Time: 01cf6af126c3ad83
Termination Time: 79
Application Path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Report Id: c7d7556f-d9dd-11e3-a17c-2cd05a89d710
And further into the Event Log (Application)
- System
- Provider
[ Name] Application Hang
- EventID 1002
[ Qualifiers] 0
Level 2
Task 101
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-05-12T14:03:22.000000000Z
EventRecordID 26088
Channel Application
Computer uswal-3PLSJX1.amer.thermo.com
Security
- EventData
OUTLOOK.EXE
12.0.6668.5000
14ac
01cf6af126c3ad83
79
C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
c7d7556f-d9dd-11e3-a17c-2cd05a89d710
55006E006B006E006F0077006E0000000000
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..Hi,
The event log in your posting is a general error event which occurs when application stops responding. Please make sure the latest patches and service packs are installed for your Outlook 2007.
Please also restart Outlook in safe mode(Start > Run, type Outlook /safe and Enter) to check whether Outlook 2007 is still not responding or not.
Thanks,
Winnie Liang
TechNet Community Support -
in windows server 2008 r2 running shany ip surveillance
when i want to playback from record file windows encounter error:The program shany ip surrvilance Playback.exe version 4.0.7.3 stopped interacting with
Windows and was closedHi Koosha,
You should ask this question on
Windows Forums.
Thanks!
If this answers your question please mark as answer. If this post is helpful, please vote as helpful by clicking the upward arrow mark next to my reply. -
Application Hang; id 1002 livecomm.exe version 17.5.9879.20671
The program livecomm.exe version 17.5.9879.20671 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 5c4
Start Time: 01d0119635dc0556
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9879.20671_x86__8wekyb3d8bbwe\livecomm.exe
Report Id: 359d474d-7d8b-11e4-80ed-f07d686cb985
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9879.20671_x86__8wekyb3d8bbwe
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
<dir></dir>
Windows 8.1 Pro 32-Bit Media Center ASUS P5G41T-M LE Ram 4GBAre you running any of the "Windows essentials: programs? Live writer? Live mail or anything else?
Cheers and regards,
• » νιנαソѕαяα∂нι ѕαмανє∂αм ™ « •
●๋•کáŕádhí'ک díáŕý ツ
I am a volunteer here. I don't work for Lenovo -
I am having this problem, in the first window when I try to do anything.
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: firefox.exe
Application Version: 1.9.2.3855
Application Timestamp: 4c48d5ce
Hang Signature: 9962
Hang Type: 0
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 5df72ce88195c0212c542e9c8c172716
Additional Hang Signature 2: 2b94
Additional Hang Signature 3: 9acafbb8ad01bf9d2eb258d8fddad3ca
Additional Hang Signature 4: 9962
Additional Hang Signature 5: 5df72ce88195c0212c542e9c8c172716
Additional Hang Signature 6: 2b94
Additional Hang Signature 7: 9acafbb8ad01bf9d2eb258d8fddad3ca
== This happened ==
Every time Firefox opened
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4I suspect a RAM or hardware problem.
-
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: firefox.exe
Application Version: 1.9.2.3951
Application Timestamp: 4cc7ae16
Hang Signature: baf1
Hang Type: 0
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 18441
Additional Hang Signature 1: 897ae6b831cea2d1f02b14199c9f3e81
Additional Hang Signature 2: 6fd0
Additional Hang Signature 3: b3b3b2452eec1eff2c85f2da7046f02c
Additional Hang Signature 4: baf1
Additional Hang Signature 5: 897ae6b831cea2d1f02b14199c9f3e81
Additional Hang Signature 6: 6fd0
Additional Hang Signature 7: b3b3b2452eec1eff2c85f2da7046f02cI suspect a RAM or hardware problem.
-
I have received the following error message with Adobe Acrobat Pro XI when working with Portfolio Files. I am operating Windows 7 Professional.
Has anyone found a fix for this issue?
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: Acrobat.exe
Application Version: 11.0.10.32
Application Timestamp: 547e97af
Hang Signature: 8dc7
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 8dc7ed9d7ff41b8cc5ee35b7294b45e9
Additional Hang Signature 2: e6d0
Additional Hang Signature 3: e6d001594873a6b1363ccd82616a4edf
Additional Hang Signature 4: 8dc7
Additional Hang Signature 5: 8dc7ed9d7ff41b8cc5ee35b7294b45e9
Additional Hang Signature 6: e6d0
Additional Hang Signature 7: e6d001594873a6b1363ccd82616a4edf
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Please help
John Sorkin [email protected]jamodi
What computer operating system is your Premiere Elements 12 installed?
How far into the opening of the program do you get? Do you get to the Expert or Quick workspaces?
And, if so, how long can you stay there? What are you doing when you get this message, opening a new project
or opening an existing one that has been saved/closed or just trying to launch the program from the desktop icon.
Are you running the program Run As Administrator and from a User Account with Administrative Privileges?
Do you have the McAfee antivirus program? Do you have the latest version of QuickTime installed on your computer
with Premiere Elements 12?
What video card/graphics card does your computer use? Have you verified at the web site of the manufacturer of the
card that the video card/graphics card driver is up to date?
If you do not know, check the Device Manager/Display
Adapters to determine if you have 1 or 2 cards.
Depending on your answers, the next step will be
Uninstall the program the usual Control Panel way.
(If you can get into the program long enough to go to Help Menu/Sign Out, please do that to deactivate the program
before going to the uninstall in Control Panel area.)
Do a run through with ccleaner (both the regular cleaner and registry cleaner parts) to get rid of leftovers from
incomplete uninstalls and reinstalls.
https://www.piriform.com/ccleaner
Reinstall the program with the antivirus and firewalls disabled.
(If you have McAfee as the antivirus, that may be problem, and we can take care of that without having to go
through this uninstall/ccleaner/reinstall.)
Let us start here and then decide what next.
Thank you.
ATR -
A problem caused this program to stop interacting with Windows
I try to run Photoshop.exe, but it doesn't respond. I get this error message. How to fix it? I have no idea where is a problem? I had no problems with it earlier.
ERROR MESSAGE:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: Photoshop.exe
Application Version: 8.0.0.0
Application Timestamp: 3fce5708
Hang Signature: 1875
Hang Type: 0
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1063
Additional Hang Signature 1: 3732c99c21cdca196fbfee3cc7094b85
Additional Hang Signature 2: 848c
Additional Hang Signature 3: 5c7261f725b6a443e8327138a3fe0208
Additional Hang Signature 4: 1875
Additional Hang Signature 5: 3732c99c21cdca196fbfee3cc7094b85
Additional Hang Signature 6: 848c
Additional Hang Signature 7: 5c7261f725b6a443e8327138a3fe0208
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409I suspect a RAM or hardware problem.
-
Since early 19 August I have been unable to use firefox browser. "A problem caused this program to stop interacting with Windows." Those are the exact words it says right now on firefox failed attempt to load. There are numerous Problem signatures, as it says also. I have tried uninstalling and reinstalling several times but it is not available. Is firefox unaware of the problem? I use windows Vista, and it is the 32 version, not 64. My bookmarks are there, but since it freezes and never loads, I cannot access them. I hate to use I.E. but my login cards with Norton are only compatible with firefox or Internet Explorer. Please provide a solution so I can have internet access again with the most convenient browser until it broke, which was firefox. There was a new something that was available, after it was downloaded, it broke down firefox so that the internet is not available, nor anything else since then from firefox, as it is still for nearly an entire day still crashed. I hate using I.E. and Opera does not have my bookmarks and other saved information I used to be able to have on firefox until it became incompatible with the internet, as nobody is able to access firefox anymore. When will the shutdown of firefox to lose it's interactiveness with windows be restored? Or does firefox plan on permanently being unavailable for all windows users as is now the case? I hate to lose all saved items if firefox is no longer going to function with windows.
If, for some reason, you think [http://support.mozilla.com/en-US/kb/Safe+Mode Safe Mode] is connected w/ Windows Safe Mode, it is not. [http://support.mozilla.com/en-US/kb/Safe+Mode Safe Mode] is a Firefox feature. Just a suggestion that might work...
-
hi. i have the adobe elemenets6/premiere elements 4 package and my disk has gotten destroyed from getting all scratched up. my laptop i had my program on had to be wiped out and everything has to be reloaded. is there a way the program can be downloaded from the internet? i have the packaging still where it shows my serial numbers.
iPods do not work with "accounts." They work with your iTunes library. You don't have to set up a new iTunes library for each iPod. One iTunes library can sync with as many iPods, iPhones, and iPads as your own, at the same time. iTunes connects to and treats each device separately.
However, if your iPod nano is set up for automatic syncing with an iTunes library that is NOT your current iTunes library, you cannot sync your current library to it without replacing its existing content. Do you have access to the previous iTunes library, the one the iPod currently synced to? If so, you should transfer your song files from that iTunes library to your current iTunes library. Then, sync our iPod to your current iTunes library. You can post back to get more info about the procedure.
If you don't have access to that previous iTunes library, the approach is to first offload the song files from the iPod to your computer's drive, then add the song files to your current iTunes library.
You cannot use iTunes to transfer song files from iPod to computer, except for songs purchased from the iTunes Store. However, there are third-party methods and utilities that can transfer from iPod to computer. If you do a Google search on something like "ipod transfer," you should get some links.
You can then sync your iPod to your "consolidated" iTunes library. -
Log Name: Application
Source: Application Hang
Date: 17-Nov-14 14:50:41
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:
The program wwahost.exe version 6.3.9600.17031 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 186c
Start Time: 01d00265068ca045
Termination Time: 4294967295
Application Path: C:\WINDOWS\syswow64\wwahost.exe
Report Id: 5198babb-6e58-11e4-bec8-689423cdeae2
Faulting package full name: Microsoft.SkypeApp_3.1.0.1005_x86__kzf8qxf38zg5c
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-11-17T12:50:41.000000000Z" />
<EventRecordID>39947</EventRecordID>
<Channel>Application</Channel>
<Computer>PC</Computer>
<Security />
</System>
<EventData>
<Data>wwahost.exe</Data>
<Data>6.3.9600.17031</Data>
<Data>186c</Data>
<Data>01d00265068ca045</Data>
<Data>4294967295</Data>
<Data>C:\WINDOWS\syswow64\wwahost.exe</Data>
<Data>5198babb-6e58-11e4-bec8-689423cdeae2</Data>
<Data>Microsoft.SkypeApp_3.1.0.1005_x86__kzf8qxf38zg5c</Data>
<Data>App</Data>
<Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>
</EventData>
</Event>You forgot to tell us what is going on. What is the problem?
-
Application hang. Skype stops interacting with wi...
Skype has suddenly stopped working and I cannot access anything in the skype window. Nothing in the menu is accessible and have to close it out using task manager... Event log shows the following error.
Log Name: Application
Source: Application Hang
Date: 3/1/2015 12:10:08 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Petie-PC
Description:
The program Skype.exe version 7.1.0.105 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 4d4
Start Time: 01d053e94bb9dd10
Termination Time: 13
Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-01T07:10:08.000000000Z" />
<EventRecordID>44618</EventRecordID>
<Channel>Application</Channel>
<Computer>Petie-PC</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>7.1.0.105</Data>
<Data>4d4</Data>
<Data>01d053e94bb9dd10</Data>
<Data>13</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>
</Data>
<Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
</EventData>
</Event>Try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder. -
Yoga 3 Settings.exe version 2.4.0.24471 stopped
When starting the settings app, it just freezes and shuts down. Here is what I have from the event log:
The program Settings.exe version 2.4.0.24471 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 208c
Start Time: 01d07c5a7069dd3c
Termination Time: 15
Application Path: C:\Program Files\WindowsApps\LenovoCorporation.LenovoSettings_2.4.0.24471_x86__4642shxvsv8s2\Settings.exe
Report Id: bb90150a-e84d-11e4-8280-1008b1e45b0a
Faulting package full name: LenovoCorporation.LenovoSettings_2.4.0.24471_x86__4642shxvsv8s2
Faulting package-relative application ID: App
Anyone have any idea how to fix this? Brand new Yoga 3, updates and wht not has been done.Dear Filenest
Welcome in lenovo community
Have you tried to make Refresh My PC ?
Thanks
Alaa
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter! -
Itunes wont open: has a fault :
Itunes will not interact with Windows?? problem called App Term failure ?
Anyone got an idea on how to get itunes open?
RegardsI suspect a RAM or hardware problem.
-
The program 'AppleMobileDeviceService.exe'
Every time I open itune, the program 'AppleMobileDeviceService.exe' will use at least half of the CPU, how comes like this?
Hi,
Since the issue can always be caused by incompatible shell extension or driver conflict.
We can first use shellexView to disable non-Microsoft related extensions of Windows Explorer to see what’s going on:
1. Download ShellExView v1.41 from the following link
http://www.nirsoft.net/utils/shexview.zip
Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise,
regarding this product's performance or reliability.
2. Extract "shexview.zip" file and open shexview.exe. It will scan the registry for all the shell extensions.
3. Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.
4. Click the "Disable Selected Items" on the toolbar and click Yes.
5. Restart your computer and check if the issue is resolved.
If the issue persists, then test the issue in Clean Boot and Safe Mode, and let me know the results.
Meanwhile, please configure Windows to create user-mode dumps. Create a System Restore Point first.
If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
00,6d,00,70,00,73,00,00,00
After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via Windows Live SkyDrive or similar site?
Kate Li
TechNet Community Support
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