MSVCR80.dll not found, Apple Mobile Device failed to start, itunes doesn't work
Since a recent itunes update prompted by connecting my iphone, there has been massive corruption as indicated in the header. How do I resolve?
Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.
Similar Messages
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Can you help with error message on installing itunes on Windows XP: error message MSVCR80.dll not found. Apple Mobile Device failed to start. Error 7 Windows error 126.
Deleting itunes and reinstalling does not fix it.Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80. -
"Apple Mobile Device" failed to start. itunes does not recognize my iPhone4.
I decided it was time to resync the music on my iPhone since its been months. I begin the sync and after a minute or so, my iTunes suddenly does not recognize my iPhone and freezes. I honestly have no idea what happened but was undaunted.
OS is MS Windows 7 Home Premium 64 bit SP1
Now, after trying:
- updating to iTunes 10.6.3, which stops installing after a popup saying "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services. With the options Abort Retry or Ignore. Retry does nothing. Ignore allows iTunes to install but it doesn't recognize my phone still which is all I care to use iTunes for.
- uninstalling all iTunes, Apple, Quicktime, and Bonjour software, which was difficult to do since you have to follow a particular order or else they wont actually uninstall.
- performing a registry clean using CC Cleaner
- wiping my compter's apple related Temp files in app data..
- restarting with a clean boot... updating all drivers.. updating windows..
I am becoming quite daunted.
I have done essentially every single thing I could find that might resolve this error. I restarted and tried again (this is the third or maybe four time) and it still will not install.
I cannot get any third party software to recognize the phone either since I need that Apple Mobile Device. I could always sync my library with Spotify but that's cumbersome and makes me not like my beautiful iPhone.
Any help would be AMAZING. I've run out of ideas.The link above is bad... that account has been suspended.
Just an FYI, I'm running Windows 7 Professional 64-bit and had just downloaded Itunes 10.7 for this platform.
Please know that I have NEVER plugged any Apple device into this great computer.
I have the new Iphone 5 READY to plugin and in ANTICIPATION of installing that phone; I first wanted to start by installing Itunes without any hardware potentially messing up the works.
I have the exact same problem as reported here and in about 100 places here at Apple. Please note this system has never seen ANY of these apple applications including quicktime, Itunes, Bonjour, or anything else from Apple for that matter.
So basically, I'm stuck. I've read the articles at about 20 sites now and it looks like this is a SEVERE and widespread problem; however, I have yet to find a "real" solution.
Any advise would be greatly appreciated. I'm an IT/Telecom Expert and it took me 3 hours to get the Iphone 5 setup and working properly (mainly because of the screen not working sideways for 95% of the configuration options and being forced to fat finger settings) including everything working with Icloud hosted contacts, facebook, a few networks and getting my gmail out of the way (of Icloud and facebook) and finally getting everything rocking, only to hit the wall when it came to Itunes. Kind of a drag if you ask me. (I'm thinking the Samsung Galaxy III that I returned to get this thing might have been less grief; but I guess we'll see).
Anyone with a real fix, please reply! I could use the help BEFORE I try to plug this phone into my computer!
Thanks! -
Just tried updating itunes and now will not run: apple mobile device failed to start
I was prompted to update iTunes on my Windows 7 PC. Tried to do so but now iTunes refuses to run. An error message continually appears saying that the Apple Mobile Device fialed to startr. I have tried unistalling and reinstalling without success. I would be grateful for advice! I have not had any iTunes issues on my PC before this "upgrade".
Hello, Wessail.
Thank you for visiting Apple Support Communities.
Here are the best steps to help you resolve this issue.
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Jason H. -
Normal update of iTunes to 11.1.4 fails. Suggests installing from web site
I install from iTunes.com. Install issues the messages:
Service "Apple Mobile Device' failed to start.
Verify that you have sufficient privileges to start system services
I do have necessary privilegs. I hit ignore. See window with successful install come up and finish with launch. I get the messages:
iTunes was not installed correctly.
Please reinstall iTunes
Error 7 (Windows error 126)
Tring to start iTunes from desktop gives:
This application failed to start because MSVCR80.dll was not found
Re-installing the application may fix the problem.
Further repair or remove/reinstall does not fix the problem (including after reboot)
Thie is the first time this has happened. I'm not sure where to go from here
Thanks for any help.Earlier suggestion worked. That is, Use software add/remove to delete all 5 iTunes applications:
Apple Application Support
Apple Mobile Device Support
Aple Sortware Update
Bonjour
iTunes
Reboot and install/ -
I have an HP Pavilion zv6000 laptop with which I have used iTunes for years. I downloaded iTunes version 11.1.4.62 and rcvd error msgs (Apple Mobile Device failed to start. Verify sufficient privileges to start system svc. Then a MSVCR80.dll not found.???
Hello Don,
Thank you for the details of the issue you are experiencing with iTunes. I suggest removing iTunes and all related components and reinstalling iTunes for the issue you described. The following article has steps to do this(it is important to remove all components in the order listed):
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
I recommend continuing with these articles if you continue to experience issues with iTunes:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M. -
That worked, however I now get two error messages when I install I Tunes:
o Apple Mobile Device failed to start.
o Apple Application Support not found.
This were of course deleted in the recommended re-install procedure to resolve the dll file, but repeated uninstalls and installs simply bring up these two error messages with a recommendation to install I Tune again. Installing the new I Tunes version seems to be problematic per the discussion groups and has no simple solution. SHould not the Genius bar be able to resolve this at an Apple Store? Want to buy a new I Phone 5S, but this problem effectively stymies this.See Troubleshooting issues with iTunes for Windows updates.
tt2 -
Says Apple Mobile Device failed to start. Seems like it has something to do with MSVCR80.dll, but not sure what to do about it. Now I have no Itunes at all
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2 -
Several errors: missing MSVCR80.dll, "Service 'Apple Mobile Device' failed to start", Error 7
I have been trying all morning to re-install iTunes, but continually receive the following errors:
"Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
"iTunes was not installed correctly, Please reinstall iTunes. Error 7 (Windows error 126)"
"iTunesHelper.exe - System Error: The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem."
I have found a solution on iTunes support for the Error 7 message and followed the instructions, but the problem was not resolved. I have uninstalled and reinstalled iTunes several times (I am doing all of this through the administrator sign on on my Windows 7 PC), and still receive these errors. I have purchased a registry cleaning tool to try to fix the .dll error and it was not resolved. I can't even get iTunes to install properly on my computer and have lost all use of the program. I am at a loss as to what to do!! Can anyone help!!Hi greenapple74,
Thanks for using Apple Support Communities. This article has steps you can take for the errors you're seeing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari -
I have the same problem, MSVCR80.dll. I "uninstalled", but can't "install" , get error message "Service "apple mobile device" failed to start. Verify that you have privleges to start service. No option works. HELP !!!! I'm NOT a computer geek !
Follow the instructions of tt2 in https://discussions.apple.com/thread/5822086 and note especially to run as admin.
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When I open iTunes I get an error message "MSVCR80.DLL missing". I downloaded this .dll and installed in C:\Windows|System32. I then scanned my computer to fix registry errors.I uninstalled iTunes and reinstalled and got the following error message "Apple Mobile Device failed to start".
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
itunes woUld not open. I got the message "MSVCR.dll is missing". I uninstalled and tried to reinstall, but got the message "apple mobile devicE failed to start". any help is appreciated.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall press on)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
i'M TRYING TO UPDATE MY VERSION OF ITUNES. i GET A MESSAGE THAT MSVCR80.DLL IS MISSING AND THAT I NEED TO REINSTALL. wHEN I DO THAT, I GET A MESAGE THAT APPLE MOBILE DEVICE FAILED TO START AND IT WON'T LET ME OPEN ITUNES. WHAT DO I DO?
Check out the user tip below.
https://discussions.apple.com/docs/DOC-6562 -
My iTunes became corrupted. I tried to upgrade to a new version, but things only got worse. Some of the error messages I received:
APSDaemon - Unable to locate component
This application has failed to start because MSVCR80.dl was not found. Rinstalling the application may fix this problem.
So, I deleted my downloads and past attempts and any .dl files I had and tried again. Now I get this message:
Today: Apple Mobile Device failed to start. Make sure you have sufficient privileges to start system services.Hi ahhan13,
Welcome to the Support Communities!
The article below may be able to help you with this.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Cheers,
- Judy -
OK, spent about 25 frustrating hours so far this weekend doing everything recommended on numerous threads here -- uninstalling and reinstalling itunes and all Apple items. Help?
I am using Windows Vista home premium. After the last iTunes update to 12, it suddenly would not work. I followed, to a T, all instructions to uninstall all Apples software, in the correct order, reboot, download the latest iTunes, run as administrator, plug in the iPhone 5S, let the driver install, and then finish.
Along the way, I received the error that "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." I am the administrator and have privileges. (I previously followed instructions from anther thread to change the read-only privileges for Apple folders, but to no avail. I also deleted every file with the word Apple in it after I uninstalled everything.) I did a retry and then an ignore during installation of the AMD error, which I have received 10 times.
The other error I keep getting is: "iTunesHelper was not installed correctly. Please reinstall iTunes. Error 7." I have done that 20 times.
Other frequent error: "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 998)."
I followed other threads suggestions to install Windows .NET versions 3.5 and 4.0. No help. I also looked for various specific Apple files in various folders for DLLs, etc. Not present. I have rebooted 50 times and tried different users on my home account as well. Nothing.
I also followed instructions to Manage my computer under "services." Under Apple Mobile Device, the setting is for "automatic." When I try to get it to "start," the error I receive is "Windows could not start the Apple Mobile Device on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion." (I followed previous thread instructions to use the CMD prompt to stop it. That caused problems because the status was then "stopped," but I was able to restart it later once I figured that out -- but with the 1053 error again.)
I think I've tried every suggestion in every thread for the four errors I keep getting (AMD failed to start; iTunesHelper Error 7; Windows error 998; and AMD Error 1053.) I am fresh out of ideas and very frustrated. I mostly want to make sure I don't lose my music and photos, which I was about to sync.
The only other thing I see that is strange on my computer (which I discovered along the way) is that I cannot receive automatic windows updates and have not had an update since 2012. My iTunes worked a month ago, so that was obviously not a show-stopper in the past, but perhaps there is a Vista update I need for iTunes 12? I have service pack 2 for Vista. I have followed all threads to try to set my windows to automatic update, but no joy there either. It checks for updates and then fails. I followed instructions and did run an installation to install windows automatic updates, but that doesn't work either. I tried 10 times. It runs and takes a while, but is never able to successfully update windows. It says "checking for updates" for a while. Then it dies. My last update was 6/19/12 (failed) and it says the most recent check was 6/22/12, but I have tried 20 times on 10/31/14 and 11/1/14.
When asked to "Install new Windows Update software" to check for updates, I have done so 10 times. It downloads and installs, but never works.
It's an old Dell desktop computer from 2006, and I'm using an iPhone 5S. I am fresh out of ideas. Anyone really smart here?
Thanks.
TristanUpon latest reboot, I also received this error message: "The application failed to initialize properly (0xc0000005). Click OK to terminate the application."
Then I got the iTunesHelper not installed correctly error again.
Then the "Windows can't check for updates" error message.
Then "Apple Push has stopped working." Then a quick DEP error message that disappeared but said something about Apple Push being closed.
I'm also getting denials of service logged by McAffee. Not sure if I'm getting a virus/attack or not.
Not sure if it's a problem with my old desktop machine, my Windows Vista updates, or iTunes, but I'm very frustrated and out of ideas to try.
Thank you for your help!
Tristan
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