MTE class R3DialogFrontendResponseTime : No MTEs currently available ?

Hi All,
I have configured CCMS using solman and one of system cannot give the correct value "MTE class R3DialogFrontendResponseTime : No MTEs currently available". Please advise how to resolve this problem ?
Best Regards
Fernand

Hi
you can do troubleshouting via RZ21, try to see if remote monitoring entry is made for the effected remote system and also monitoring segment/context is there or not for that remote system in Solution Manager. you should also check whether ccms agents are sending the data to Solman or not, try to investigate the log files in the ccmsagents for the remote systems
All this can be done in RZ21->topologies
thanks
Bhudev

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