.MTS files in elements organizer: no thumbnails, not playing

Question

Some google searching shows that i´m not alone with this problem, but i haven´t found a solution.
.MTS files plays in premiere elements (lagging terribly though) but not in elements organizer, where i get this error message:
Updated quicktime as suggested, no improvement.
Source of .MTS files is a Panasonic G5.
Running W7 64 bit. same problems in both elements organizer 11 & 12.
If it was a codec issue i assume it would not play in Premier elements either?
Any suggestions?

Answer 1

Hi A.T.
1.  I'm using Premiere Elements 9.  I have an Asus laptop with windows 8.1
2.  I believe i have the latest driver.  I have Intel HD Graphics.  I ran a check to look for updated drivers and it came back as saying I had the latest.
Background
I've only had the laptop since October so that's how long the program has been on the computer.
I was able to use it a few days ago.  At that time I had been using video from the same camera but that time it I had saved it originally to the camera's internal memory.  When I had the problem last night it was with video I had saved to a memory card.  A message which I do not remember came up asking if I'd like to change the preset as my current settings didn't match the video format.  I said yes and then nothing worked after that.  I can't even view the project I did several days ago now either.
How I search for the presets?  I've never changed these before.
It is AVCHD file type and 1080 but I am unfamiliar with the how to know anything further. 
Tracey
Date: Tue, 4 Feb 2014 20:55:46 -0800
From: [email protected]
To: [email protected]
Subject: .MTS files in elements organizer: no thumbnails, not playing
    Re: .MTS files in elements organizer: no thumbnails, not playing
    created by A.T. Romano in Premiere Elements - View the full discussion
Goldsk8te
You put yourself at a disadvantage by tagging on to an older thread and not starting a new thread of your own. I just saw your post now.
So let us get to the troubleshooting...
1. What version of Premiere Elements are you using and on what computer operating system is it running?
2. This has all the symptoms of a display problem. Do you have the latest version of your video card/graphics card according to the web site of the manufacturer of the card? If so, we are going to need to delete the BadDrivers.txt file. But I need the information in "1" to tell you how to get there and do that.
Some background information please....
1. How long have you been working with this version on its current computer operating system?
2. How would you class this issue "It worked before but not now" or "it never worked before"?
3. What is your project preset?
4. What are the properties of this .mts files...AVCHD video compression? 1080i or 1080p or other?
More later in the morning.
ATR
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