Multi-Agent Voicemail Management

Hi, small business here. We have several agents remotely operating our Skype customer service line (only one number), but we are experiencing difficulty in keeping a synchronized voicemail/call log; i.e. when opened on different computers (Mac and PC), Skype does not present the same call log or list of voicemails, and thus makes it difficult for us to effectively coordinate responses. Does anyone have advice on how we can set up a centralized voicemail inbox/call log that is consistent for all of our operators?

I suggest you to use PrettyMay Call Center for Skype which is perfect for small business to set up Skype based phone system, with it, you can set up a centralized voicemail inbox/call log as well as a lot more, and only one main Skype account/Skype online number required.
Check out more at: http://www.prettymay.net
Want to record Skype calls, check out at:
hereandhere

Similar Messages

Multi-Agent Simulator Program

Hi All,
I'm working on a multi-agent simulator in which agents learn an environment while moving through it. Being somewhat new to Java, I'm looking for suggestions on what data structure to use for storing an agents associative memory. To give you an idea, I'm currently using an array for the agent's exploratory memory (a buffer), then when the agent finds food the path used to find food is then copied to the agent's associative memory and the exploratory memory is whiped clean. The problem I'm encountering is I don't want just a bunch of paths to be stored in the agent's associative memory - exsecially paths that have exact subpaths. For example, if an agent moves North, North, East, then South, and finds food, that path will be stored in associative memory - in case the agent finds itself on that same path it can use it's associative memory to find food. The problem is what if the agent does find itself on that same path, but moved South then West prior to finding the above path. My current logic updates associative memory with the full path taken to reach food. Therefore I would have two paths in my associative memory but one path would be a subpath of another. I guess I'm looking for a data structure that can store full paths as well as parts of paths that connect to full paths. Also, the agents don't know where the food is, they only know paths to food. I can't make a matrix for the agent mapping the environment. I was considering storing full paths and using an emotional context, but wouldn't that be inefficient to store all full paths when some paths are subpaths of other paths?
Any suggestions?
Thanks

The agents must store paths to food. Right now the agents move acorrding to their schema. If they get stuck a random set of moves is generated for that agent. The idea of the simulation is for agents to learn the environment (paths to food) through the use of their inborn schema and associative memory. For example, when an agent finds food, that path is stored in it's associative memory. The agent is then placed in a random location in the environment. That agent will then use its schema and associative memory to find food, meaning when the agent moves it will check it's associative memory for a move that matches the current move - if no match is found it will move according to its inborn schema (default move pattern).

ICloud Voicemail Management?

I use Google Voice to manage my voicemail, as I find it much more useful than the Visual Voicemail built into the phone application.
Why won't Apple develop a similar solution to manage and store voicemail on iCloud, as well as integrate this into the phone app?

Yes, exactly but is there any rumor or anything to hint voicemail management could be added to Apple iCloud?
It would be much better to have iCloud host those voicemail backups.

Implementing Multi-agent system ..??

Hello,
I have to build a multi agent system for information retrieval from a blog portal.. now the problem is that i'm not able to decide which agent library should i go for.. there are so many of them available ..jatlite, jade, aglets etc..what do u think is fine?
pls reply.
thanks

please can any one help me?

Build Multi agent system with JADE

Hi,
I want to build a multi agent system,i find a framework jade but it is complex.
are there any totrial how can halp me please?
Thnks in advance

please can any one help me?

Agent service management

I have several agents that are registered to an older ZLM 7.1 server. I want to move them to a new server running 7.2ir2. They way I moved a few was to issue the command rug sd <https://old server URL> then rug sa <https://new server URL>. Is there an easier way to do accomplish this or is using the rug sd and sa commands the way to go. I have several more agents I need to move over to this new server and wanted to use the most effective means. I couldn't find any mention of this in the ZLM 7.2 Admin guide so I thought I would see what answers I could find from this board.

Well, that didn't work. It looks like the agent is registered to both ZLM servers when I look in the Control Center. I can refresh and reboot a client from either ZLM server.
Another question I had is what is the proper procedure to update the agent? When I run a rug ping I get:
ZMD 7.2.0, Copyright (C) 2007 Novell, Inc.
Started at 3/9/2009 1:10:43 PM (uptime: 0 days, 1 hours, 18 minutes)
RSS size: 171544
Network Connected: Yes
Running on Mono 1.2.2
OS Target: SUSE Linux Enterprise Server 10 (x86_64)
Module Name | Description
-------------------+-------------------------------------------------
Image Agent Module | Novell ZENWorks Imaging Agent
Policy Manager | Manages policy enforcement on the device
Settings | Handles Settings refresh events.
TessModule | Tess Module
Inventory | Software and Hardware inventory module for Linux
NetworkManager | NetworkManager support
Package Management | Package Management module for Linux
RMModule | Remote Management module
ZENworks Server | SOAP methods used by a ZENworks server
Scheduled Actions | Scheduled Actions module for ZMD
XML-RPC interface | Export ZMD public interfaces over XML-RPC
This is on a SLES 10sp1 64 bit machine. I would like to upgrade it to
ZMD 7.2.2, Copyright (C) 2008 Novell, Inc.
ZLM Hot Patch Level - 3
Started at 2/4/2009 9:51:43 AM (uptime: 33 days, 3 hours, 52 minutes)
RSS size: 124168
Network Connected: Yes
Running on Mono 1.2.2
OS Target: SUSE Linux Enterprise Server 10 (x86_64)
Module Name | Description
-------------------+-------------------------------------------------
Image Agent Module | Novell ZENWorks Imaging Agent
Policy Manager | Manages policy enforcement on the device
Settings | Handles Settings refresh events.
TessModule | Tess Module
Inventory | Software and Hardware inventory module for Linux
NetworkManager | NetworkManager support
Package Management | Package Management module for Linux
RMModule | Remote Management module
ZENworks Server | SOAP methods used by a ZENworks server
Scheduled Actions | Scheduled Actions module for ZMD
XML-RPC interface | Export ZMD public interfaces over XML-R
I am having a time trying to figure out the best course of action to update the client and move the client to a different ZLM server to control updates, etc.

Diagnostics agent in managed systems

Hi Gurus,
We are trying to set up RCA in solution manager.
For this, we need to install diagnostics agents in managed systems.
But, i think those agents are already installed in out systems and am not sure of it. Can anyone please let me know how can i find if diagnostic agent is installed in managed system.
Please do clarify one more thing, we need Solution manager diagnostics in solman system and solution manager diagnostics agents in managed systems. Am i correct??
Please help me out on this.
Regards,
Ram.

Hi
I have gone through all the documents that specified earlier itself.
Our OS is IBM iSeries, so we have multiple SAP systems installed in a single LPAR.
So all the diagnostics agents for all those systems installed in that LPAR should exist in that LPAR itself.
In that way, we have DAA folder in usr/sap of that LPAR. In that DAA folder, we have mutliple folder called ADMA97, ADMA98 etc. So these ADMnn folders represent agents for each system right?. So, how to idenfify that particular agent is for which system? All i could make out is from SYS/profile folder in that DAA folder. I have checked the profiles and identified the host name related to a paricular SAP system.
As per SAP document, these diagnostic agents are automatically installed with system installation as of SAP Web AS 7.0 SR3. All our systems are above that level and i still see some diagnostic agents are not installes for some SAP systems. Is there any possibility like this? SO if i again install the missing diagnostic agents, will they be created under the same /usr/sap/DAA folder or will it create a new folder??
Hope am clear...
Awaiting your inputs and thanksin advance.
Regards,

I need a true multi-user contact management that do not involve the web

I have over 11,000+ contact in my contact data base and it is getting really slow, especailly when it try to update with iCloud. I need a true multi-user contact management that do not involve the web. i.e. I prefer thety sync as most of the time, I do not have access to internet at all! I would perfer it wil work with apple contact in some way, but I need a robust contact data base... sort of the older style CRM without the web, but with sneaker net ablity and true client server speed! I really do not feel like wriitng it in a relationship data base and do the hard work and prefer to just pay and get a top notch product. Address book server seems to be great except I am running moutain lion and it does not work under that OS!
Any suggesytino would be sincerely appreciated.

As my friends above have pointed out, the sweet spot on the JVC is the size of a postage stamp; move a few degrees in any direction and the image takes a trip into the dumper. Even that can be worked with except when you're cheek to jowl with a producer and dp - one of whom had extremely bad breath - looking over a cut for approval. The screen is incredibly reflective so you'll see something from the next county over. Other than these two rather large problems, the imaging of the JVC looks nice.
The Flanders are decent products and I would like to see them in use other than the horrid conditions at NAB, but I wouldn't go overboard with praise for them like some of the grazers do on the Creative Cow. They have a 30 day no questions asked return policy and that gives you a chance to use them which is nice. I really hate their big white logo, if I was to get one I'd have them remove it first.
$3,000 to $4,000? You really want my opinion? Find a good used Sony BVM or Ikegami HTM, something with low hours on the tube or something that has been recently retubed. Those animals are still out there. Maybe by the time it dies all this flat panel bs may have worked itself out.

Change credentials of Agent Connection Management

Hello Gurus's,
we could only connect our SMD Agents with a direct P4 connection. We have registred the Agents at our central SLD.
The Agents logs gives no errors and the Agents are available at SMD Agent Candidates Management. So far so good.
But if we would attach the Agents in the Agent Candidates Manageme, we only have a "http connection via ms" in Agent Connection Management.
picture: http://www.myimg.de/?img=SMD26750.jpg
Has someone a suggestion how we can change it?
regards
chris

hi
its the load balancing for cluster systems.refer page 27th of the document attached by jai
P4 Connection via the Java EE Message server: the Diagnostics agent contacts the Java EE message server of the
Managing system on the HTTP port (81xx) to retrieve the P4 port (5xx04) of one of the Dispatcher nodes running in the Java EE
cluster (use a load balancing mechanism). This kind of connection supports High Availability Managing systems.
jansi

Diagnostics - SLD User in "Agent Candidates Management"

Dear all,
I have fully implemented SAP Solution Manager Diagnostics.
I still have a question :
1. From SOLMAN, I start SOLMAN_WORKCENTER transaction
2. Then, I choose RCA.
3. I start "Agent Administration"
4. When the SMD java application is opened for "Agent Administration (SMD Agent)",
I click on "Agent Candidates Management".
5. Here, I choose "Custom SLD Connection Parameters"
My question :
By default, SLD User is set to : SLDAPIUSER
Initially, the SLD User was set to : SLDDSUSERSMC
Do you know where this default value is defined ?
Best regards
CP2009

Hello,
I think by means of transaction SLDAPICUST you can change the SLD Access Data.
Maybe you can alsoo try changing parameters in Visual Administrator/Server/Services/Configuration Adapter
Best regards,
Fernando
Edited by: Fernando Camarero on Jan 14, 2010 8:48 AM

NotificationExec pop-up after installing Free Agent Drive Manager

I've just installed the Free Agent Drive Manager for a Maxtor 4 One Touch. Now I'm getting a NotificationExec pop-up after installing Free Agent Drive Manager. I've trashed the drive manager but I can't seem to get rid of the pop up. Any suggestions?

Hi Todd,
That's incompatible software, and from reading other posts, it sounds like even the official uninstaller does not get rid of everything. Do a Spotlight search for file name "NotificationExec" and "Free Agent Drive Manager" and include system and invisible files. Trash the files you find, empty your trash and you should be good to go.

Problem upgrading from SCOM 2012 SP1 to R2 (near impossible to uninstall SCOM agent from Management Server)

I'm trying to upgrade our SCOM 2012 SP1 environment to R2, but I have a heck of a problem getting there.
We currently have an test installation with SCOM 2012 SP1 with Management Server and Console on a single 2012 Standard server. The database are located on a remote server. The R2 setup stopped mid way through the setup, because the SCOM 2012 SP1 agent is
installed. And I could NOT remove it my any normal means. I've tried "misexec.exe /x productcode", the setup, powershell uninstall and so on. Nothing works, because the management server installation is blocking the uninstall. The uninstall says
I have to remove the management installation first. And that's not gonna happen.
I had to follow this guide to finally getting through the setup: http://www.opsman.co.za/forcibly-removing-a-scom-agent-that-cannot-be-uninstalled-by-normal-means/
In addition to searching for the agent msi install key in registry, and deleting everything. After I did this, the setup is working, and the SCOM management server, console and DB are up to date. However, the Microsoft Monitoring Agent are STILL there in
Control Panel. And this can NOT be the most healthy way of getting through the setup.
I'm about to upgrade to R2 in our production environment with 3 management servers, and I would hate to go through this sketchy process there as well. Just for the record, I have no idea why the agents are installed on our management servers.
Any of you have tips as to how I can get rid of the agents more gracefully?

Hi
Thanks for the replay guys!
None of those links touch my problem I'm afraid. I have followed the Upgrade guides you pointed to, step by step. But the setup does not Complete. There's problems during the actual software Upgrade of the management servers (3'rd step in the Upgrade page).
I've dived into the Application logs and installation logs, and as far as I can tell, it stops because it has trouble upgrading while the server has the 2012 SP1 Agent installed. I do not remember the actual error text right now, but I can get it in a few
days.
Anyhow, the setup DID move on once I removed most of the registry information of the agent installation. So. that leaves me to the conclusion that the agent IS in fact stopping the setup. Either the agent are malfunctioning, or the setup do not expect the
agent to be present on the management servers. I suspect the latter to be the the most plausible. At least until Yan Li told me this was normal.
So, I'm not sure what to think. I'm pretty much forced to remove this agents, as this is the only thing allowing me to continue the setup. At least untill I'm told otherwise. But I hate to do it this way. It's so dirty. The registry is pretty much cleaned,
but there's still Application files present, and the agent is still in the Control panel and can be started. It's not something I would like to do in our prodution environment.

Should I install Diagnostic Agent on managing system itself ?

Dear All,
I am using a solution manager as an managing system .
Should I install the Diagnostic Agent on the managing system , too ?
My solution manager is 7.01 EHP1 SPS22, I find there exist a directory /usr/sap/SMD , so it seems the Disgnostic Agent is installed during the solution manager installation . But in the Work Center -> Root Cause Analysis -> Agent Administration , it returns a "service cannot be reachable " error,
"URL https://<solution manager host >:8000/webdynpro/dispatcher/sap.com/tcsmdnavigation/StandaloneApp call was terminated because the corresponding service is not available.
And in the http://<solution manager host>:50000/smd , managed system -> setup wizard , I choose the solution manager SID , and next, it show the SMD agent hasn't been found.
I re-installed the SMD agent , but the result is the same, and I've tried to install the Diagnostic Agent 7.11 and still the same.
Anyone encounter the same problem as me ??
Thanks.

Hi, David,
In Solman_Setup , The initial and Basic configuration are finished without error ( green light).
And in managed system configuration , configure system, the first step check prerequisities failed with red light; the detail error messages is as below :
It seems some kind of service not activated in SICF , but not for sure.
Service cannot be reached
What has happened?
URL https://sapsolmgr.centurydsp.com:8000/webdynpro/dispatcher/sap.com/tcsmdnavigation/StandaloneApp call was terminated because the corresponding service is not available.
Note
The termination occurred in system SM2 with error code 404 and for the reason Not found.
The selected virtual host was 0 .
What can I do?
Please select a valid URL.
If you do not yet have a user ID, contact your system administrator.
ErrorCode:ICF-NF-https-c:000-u:SAPSYS-l:E-i:SAPSOLMGR_SM2_00-v:0-s:404-r:Notfound
HTTP 404 - Not found
Your SAP Internet Communication Framework Team
Thanks for your reply.
Enddy.

Agent Enterprise Manager

Hi friends,
I have a server installed Oracle RAC(10gr2 10.2.0.4) with two nodes on HP-UX Itanium 11.31 servers.
I have a problem with the agent of the enterprise manager in second node. When I try to go up tells me that the agent is up and to check its status is not running.
I notice several alerts:
emagent.trc: Nothing, but the file is huge, is empty with blank fields.
emdctl.trc:
2011-02-24 15:34:59 Thread-1 WARN ssl: fd=6, nmehlssl_write nzos_Write error = 28862
2011-02-24 15:35:26 Thread-1 WARN ssl: fd=6, nmehlssl_write nzos_Write error = 28862
2011-02-24 15:35:34 Thread-1 WARN ssl: fd=6, nmehlssl_write nzos_Write error = 28862
2011-02-24 15:36:34 Thread-1 WARN ssl: fd=6, nmehlssl_write nzos_Write error = 28862
2011-02-24 15:37:35 Thread-1 WARN ssl: fd=6, nmehlssl_write nzos_Write error = 28862
2011-02-24 15:37:39 Thread-1 WARN ssl: fd=6, nmehlssl_write nzos_Write error = 28862
In the first node the agent is up and the Enterprise manager too.
Any ideas?
Regards,
Miguel Vega

Lubiez Jean-Valentin wrote:
Hello,
The error nmehlssl_write nzos_Write error = 28862 may be related to the SSL certificate.
You may try this from the $AGENT_HOME if you use EM Grid Control:
emctl stop agent
emctl secure agent
emctl start agent If you use EM Database Control then, you may do as below:
emctl stop dbconsole
emctl secure dbconsole
emctl start dbconsole Else, if it still doesn't work, you may check the following Note of My Oracle Support:
Oracle Enterprise Manager Grid Control Agent Only Release Notes for HP-UX Itanium 10g Release 1 (10.1.0.5) Patch Set 3 [ID 391841.1]There's a Bug *3999185* related to the following error:
WARN SSL: FD=16, NMEHLSSL_WRITE NZOS_WRITE ERROR = 28862 FILLING EMAGENT.TRC Hope this help.
Best regards,
Jean-Valentin
Edited by: Lubiez Jean-Valentin on Mar 1, 2011 4:42 PMand a patch ...
ML note 1217493.1
Patch 8350262

UPK11 - multi-user environment - manage author permissions - help

We are configuring our UPK 11 multi-user environment.
As we have it set, the "everyone" group has modify access to all folders.
I would like to have a few admins have modify access to the system folder and everyone else be read only.
Here's my dilemma -
My admin profile is also a part of the everyone group - so if I set the permissions on the everyone group to read only, that effects the admin login as well.
The documentation says that if I set up an author with explicit folder permissions, that they are not included in the everyone group, but everytime I try, they are added (irrevocably) to the everyone group before I can even assign an explicit permission.
I tried to set the everyone group to read only and nearly hobbled my admin account.
Can someone who has managed authors in a UPK 11 multii-user environment send out some tips?
I'm not understanding the documentation well enough to make headway.
[email protected]

Hi Paul,
I recently performed an implementation of UPK 11 at a client and had to show one of their employees how to administer the security surrounding profiles and authors.
The group "Everyone" is default, and each person will belong to that group. It seems that when a person is assigned to another group/with author-specific permissions, it will override that which is set to the "Everyone" group.
What I normally suggest (and implement) is that you modularise your security (separate the authors into their respective departments), and then create those departments as groups, and then assign permissions as required. Lets use an example - it assumes you are logged in as an admin user:
I create 3 folders (where 4 and 5 are defaults):
1. HR
2. FIN
3. CS
4. Administrators
5. Everyone
Each author is defaulted to number 5, and all administrators should be included in group 4.
Now the goal is to prevent HR and FIN from modifying CS, and vice-versa for the other two groups.
You will see in your library that the root is defined as "/". Firstly, ensure that the Administrators group has Modify access to this folder (Administration --> Manage Groups --> Permissions). I think you need to click on edit, then click on the "Add" button (under permissions), and choose the root folder "/" - ensure it has modify - by default this value should already exist. This now ensures that the security is filtered down to all sub-ordinate folders that exist under the root folder - you do not need to manually assign "modify" permissions to each folder for the Administrator group, as you have already done so at root level.
You will also notice that there is a "Members/Users" tab (can't remember off the top of my head which), and this allows you to select the profiles/authors that have Administrator group priviledges - ensure the correct users are selected.
I normally leave the "Everyone" group as it is - do this for now, ensure everyone is included in it, and only modify after you have implemented and tested your security structure if needs be - normally the other group permissions override the "Everyone" group permissions.
Next step is to assign department specific permissions to the 3 folders we created. Navigate to Administration --> Manage Groups, and ensure that you begin by editing the first department group (HR) - create the group if not already done, then edit (little pencil logo). You would like all HR users to have full modify access to their folder only, but they must not be able to mess around with the other two departments or the "System", "Getting started with UPK" and "/" folders. Under permissions, click on the Add button, and ensure that the folder "HR" has modify priviledge. Add the remaining 4 folders (CS, FIN, System, Getting started with UPK), and assign either Read or Read/View permission - this will ensure all other folders cannot be modified by HR users. Add the relevant HR users to the group under the "Members/Users" tab.
Apply the same for FIN and CS respectively.
Now you could get to a point where you may need cross-departmental access for a few users (FIN may need to access some HR content). I recommed that you do this on the user level, and not the group level, as you will limit who can access other departments. Navigate to Administration --> Manage Authors. Click on the specific user that will require access to another department. Edit his profile and under the permissions tab, ensure that he has required access to the other department folder (or sub-folders only) by adding and assigning the priveledge. This should ovveride the group security set for that specific department - but only for this user!
Test by attempting to create content in an un-authorised folder (when logged in as a normal user). Test admin account by creating content in each folder. If it works - you will no longer need to modify "Everyone", as your permissions are defined under the other groups. I hope this all makes sense?
Thats it in a nutshell really.
I hope that this helps, and feel free to get back to me if you are still unsure?
Regards,
Greig

Multi-Agent Voicemail Management

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