Multi line values in mail forms to send emails

Hi All,
Ours is CRM 2007 application, as part of new capability adding to the system, we need to send email to customer with few details once service tickets saved in the system. we decided to use mail forms to create the template and send email to the customer with details. as part of this we need to send multi line values as well in the mail form - email as shown below. example field here is for working hours of the customer office.
Saturday - Sunday 10am - 4pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)
Can some body tell me how to send the multiline values using mail forms - emails to customers. right now we receive the last line. I dont see any help in mail form documetation as well on this.
I appreciate any help in this if you already have some solution.
Regards,
Srinivas

Hi,
Are you using below any FM to send mail ?
1. CRM_IM_EMAIL_CREATE_SEND_40 2. CRM_IM_EMAIL_CREATE_SEND_51
if so, then inside this FM there will be call to BADI CRM_IM_ADD_DATA_BADI . This badi will get the data for custom/additional attribute values. Basically it will get one value ( last value ).
What u might need to do is after this badi call u need to loop ur values and set it . For doing that u might need to make this FM tocustomer name space or look for implicit enhancements.
We have done similarly for sending mail duringcampaign execution. That was done in different place.
hope it might help you to analyse more.
Regards
Sandeep

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Multi line values in mail forms to send emails

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