Multi-Pass or Season Pass?

How do I know which one I purchased? My Purchase History does not indicate one way or the other. I thought I had paid for a "season pass" for Battlestar Gallatica season 3 (in fact my purchase history shows a $42.42 charge for Battlestar Gallatica season 3 but doesn't elaborate). Today I got an e-mail saying that my "multi-pass" couldn't be renewed (which is not a surprise as I've changed banks recently) but why would it need to be renewed? I thought I had a season pass. Besides that issue, the season is over now and I've downloaded all the episodes, why would Apple need to charge me for any more? Also, it's interesting that I was charged (a total including tax) of $42.42 when the current "season pass" is only $34.99 (which would be $38.09 with tax) in the first place... It would seem to me that Apple should be refunding me $4...
-Doug

OK - Just trying to clarify things here.
1) There is not a MultiPass option for shows like BattleStar Galaactica (Great show BTW). You can only purchase the Season Pass.
2) I got an email from iTunes giving me free video credits since the Season was shorter than was originally predicted. I found the email and here's an the jist of it:
"Thank you for purchasing the Season Pass for Battlestar Galactica - Season 3. Due to a change in the number of episodes the network plans to air, the Season Pass price for Battlestar Galactica - Season 3 has been reduced.
We want you to be completely satisfied with your Season Pass purchase, so please accept this free video code, good for any five $1.99 TV show episodes or music videos on the US iTunes Store."
3) So the MultiPass email you received was for a different show or a glitch in the system (maybe caused by the shorten season?). Did the email specifically mention "Battlestar?" Anyway, since it didn't renew, you weren't charged for anything.

Similar Messages

HT203167 Why can I not access my shows when I bought a season pass years ago and they did this new multi season pass thing?

I bought the my little pony seaon pass on seasons 1 and 2 and they then did this multi season pass thing. Now it doesn't show as me owning these new seasons. I'm going to try and contact apple about this, but I am really dissipointed if I have to buy the same thing twice and for even more monney the second time.

Does Safari work OK?
Does Mail work on other networks?
Try:
iOS: Unable to send or receive email
- Reset network settings: Settings>General>Reset>Reset Network Settings.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

Previous Purchases not applied to Season-Pass or Multi-Pass?

I’ve purchased 15 episodes of Lost, Season 2, and when I try to buy a Season Pass for that Season, the iTunes Store wants me to buy these episodes again. Since iTunes is adding the Season-Pass or Multi-Pass in the middle of the season, I would think they would apply what I’ve purchased so far to the Season Pass. What do you Think?

Just keep on buying episode by episode - previously purchased episoded aren't applied to to a multi-pass in order to reduce its price.

Just bought a season pass to a tv show...but it doesn't work?! Only 30s preview loads??

Just bought a season pass to "Breaking Bad- Season 1"...but it doesn't work?! Only 30s preview loads??
I only managed to watch episode 1 and then downloded episode 2, but it only shows 30 seconds of it. Please help!

Hi Bell_li82,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots.
iTunes Store: Download options when purchasing TV seasons, Season Passes, Multi-Passes, movie bundles, music box sets, or individual movies or TV episodes
http://support.apple.com/kb/HT5731
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
- Judy

Buying TV season passes and then the show is cancelled?

What happens if you buy a season pass and the TV show is cancelled?
I purchased a season pass for Fringe this morning on my Apple TV, but having just seen the overnight ratings (2.1), I've realised it might not get a full season order.
Do Apple credit your account in this case? If so, when?
(P.s I know I'm jumping the gun, but I'm curious)

They refunded my multi-pass for The Tonight Show back when NBC pulled out of the iTunes store, so I would expect them to do the same for a season pass if a show is canceled mid-season. If that happens, find the season pass in your iTunes purchase history, click on the "Report a Problem" button, and raise the issue with them.

HT5085 I accidentally deleted my season pass to walking dead season 4 from my TV show list and I can not find it in the Cloud. How do I recover?

I accidentally deleted my season pass to walking dead season 4 from my TV show list and I can not find it in the Cloud. How do I recover?

Hi tango mike35,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes Store: Download options when purchasing TV seasons, Season Passes, Multi-Passes, movie bundles, music box sets, or individual movies or TV episodes
http://support.apple.com/kb/HT5731
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
If you are still not able to find or access your purchase, report the issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy

Season Pass Not Working

I have been trying all day to download the latest episode of Bones to which I bought a multi-pass, can't get it through the 'Check for Purchases', can't get by clicking on the 'Click Here' in either the email or on the show page on iTunes. I am running the latest version of everything.... I have had about 5 emails to the support staff in the past week over this kind of thing (disappearing music, friends who can't download gifts, etc) and wonder if it's the new version, the expansion into movies... what the heck? I fondly recall the good old days when shows did indeed appear the day after they aired, it was easy to download... but now... oy!
Anyway... any other ideas? I know the kids at Apple are swamped, thought I might have missed something!

Thanks for the heads-up, guys. I'm glad I thought to check the forums on this one. Although I'm sorry to hear that the "Season Pass" idea is sucking hard core, at least you folks saved me from buying one for NBC's "Heroes". I've already d/l'd the first few ep's, and I was curious about the seemingly non-incremental sticker price.
As an addition to your woes already voiced, apparently iTunes 7, for all it's slickness, doesn't behave as expected when you already own ep's included in a "Season Pass" offering. One would expect that the iTunes Store would knock off the price of the ep's you've already d/l'd, but no such luck.
I would have thought that a fairly obvious application error. Since iTunes is already tracking your library and purchasing habits...
BTW, the "Season Pass" help page is back... But it's not very helpful... Isn't there any good online or real-people support for iTunes and the store?

HT201272 stopping ITunes TV season passes

how do I stop season pass purchases from continuing?

for some reason, new episodes that are clearly available in the itunes store do not download straight away when subscribed with a season pass. seems to be a 12-24 hour delay. this is clearly against apple's own season passes FAQ, which states that "Once a new episode becomes available in the iTunes Store it will be available for you to download". This isn't happening, it's delayed, even when checking for available downloads. looking at other posts, this seems like a common problem recently.
http://www.apple.com/support/itunes/store/passes/
"I see a new episode available on the iTunes Store but I've not yet received it.
Once a new episode becomes available in the iTunes Store it will be available for you to download. You can check if you have episodes awaiting download by going to the "Manage Passes" page. Or you can simply select "Check for Available Downloads" under the Store menu in iTunes 8 (or "Check for Purchases" under the Store menu in iTunes 7) to download any unavailable episodes. For Multi-Passes you should check that your Multi-Pass has not expired. This information is also available on the "Manage Passes" page."

Why can I no longer download my seasonal pass to the computer?

Why can no longer download my seasonal pass to the computer?

Make sure you're using the same Apple ID that you used to purchase the season pass by clicking iTunes > Store > View Account. Also, check for Available Downloads in the same menu.
If you aren't sure how to complete your Season Pass downloads, see this Apple doc -> iTunes Store: Download options when purchasing TV seasons, Season Passes, Multi-Passes, movie bundles, music box sets, or individual movies or TV episodes

TV Shows Season Pass New Episodes Gone from Check for Available Downloads

I was informed today from iTunes Support that new episodes that become available will no longer come through the Store > Check for Available Downloads option in iTunes. If you notice in your email alerts for the new episode's availability, it now says the new episode is found in your Purchased items in Itunes in the Cloud.
I was also told that if I checked the options "show iTunes Purchases in the Cloud" in iTunes > Preferences > Store tab, that I could just see the new episodes in my Library under TV Shows. I used to have this option and could access the new episodes and download them this way, but that option is now GONE as well from iTunes. I am awaiting feedback from my Senior Support Rep as to what is wrong there.
I have been simply going to the iTunes Store > Purchased > TV Shows and clicking the "Not on this computer" option in the upper right. I have to go show by show and click "Download" or "Download All". I have almost 15 Season Passes at any one time. This is a completely horrible way of downloading them.
When the new episodes were evailable via the "Check for Available Downloads" Option, I had my iMac scheduled to restart every morning around 4am Central. That was about 2 hours after the date/time stamp of the email notifications. Since iTunes was always set to start at login, it would automatically check for available downloads, and then download all the new episodes. I then had a cloning process scheduled that would clone my primary iTunes Media drive to a backup iTunes Media drive. That way if one fails I always have an up to date copy.
This new method totally screws up how slick this whole process worked. I understand streaming and the cloud is the direction they are taking here, but this is completely an about face. I want the new episodes available locally. I want it downloaded when I am asleep and always available locally when I want to watch. That way I dont have to worry about my internet availability. Storm can knockout my internet. The construction down the road can cut the optical cable. I may loose my internet due to a problem with the ISP. Having the files locally allows me to watch them worry free, buffer free, and when I want to.
I urge those who are annoyed by this change to provide feedback here: http://www.apple.com/feedback/itunesapp.html
I really hope this decision to remove this functionality is not a sign to come. Next I will be downloading each song one by one when I buy an album because I can just stream it in the cloud.
I love my Apple products and servies. But this totally makes me hate them right now.

I am so angry right now I can not even see straight. So the "Show iTunes Purchases Option" out of the blue showed up in iTunes this morning. I dont know if a reboot fixed it or what. But the attached screen shows the lack of that feature along with the iTunes version.
So I am not freaking crazy. So I turned it on this morning to pick up 3 new episodes. I get home tonigth and sit down on my couch with my Apple TV ready to roll... and it has completely screwed my "watched" vs "unwatched" episodes. I come to my iTunes library on my iMac and sure enough TV Shows and Movies I know I have not watched or started are marked as watched.
I have not watched a single episode of The Following Season 1, and it basically shows I have watched all but the latest 4 shows. I have not watched the last several episodes of Revenge, and it says I have not watched only the last episode. I am guessing as to where I left off, but it looks like Episode 13 was the last episode I watched and iTunes said I had only not watched Episode 19. Vikings Season 1 - I have not watched a single show, but it shows I have watched all but the last 2 episodes, 8 & 9.
Movies - I have bought and downloaded many movies that I have not watched as of yet. For instance: Django Unchainted, and all 3 Matrix Movies. I have watched a couple of the Matrix movies but not all the way through. But I had gone back and marked them as "unwatched" Everything else I had not even touched to hit play or nothing. These are all purchases.
I hunted down all the episodes and movies I knew I had not watched... which took me quite a while... and then when I close and re-open iTunes and at least the watched/unwatched TV shows stayed as I marked them. This was not the case when this feature was first rolled out with iTunes 11. That is exactly why I never used this feature in the first place. Time will tell if it remains stable with the watch/unwatched situation.
Regardless, I am so tired of taking time out of my day and writing iTunes support and giving Apple feedback so they can perhaps look into it and see if its a larger issue than just my library. So they can also maybe realize that some of us actually love their product and want to see them continue to working awesome, slick, and incredible. But as someone who is looking at 8 active season passes.... I may never buy a season pass from iTunes again. The reason why EVERYONE still has a TV antenna and/or cable is because the basic concept of how you watch the programming DOESNT CHANGE. They should take this feedback simply as TV shows are not like Movies and Music. TV shows happen weekly. Having a consistent and repeatable process to get the shows and watch them each week is paramount.
I am usually very good with change and enhancements. But this one.... has completely made me an irate Apple Customer.

HT203167 i purchased a tv show season pass and it is not showing up in my itunes account

i purchased a tv season pass and it isnt showing up in my itunes

I always check email for a confirmation of purchase before I worry- and I did get one. But apparently ( not like normally) this last pass purchase I made had some kind if delay in showing up as purchased on ATV. Half an hour later- there it is.... Which is good sine I had to answers on what to do other than restart again. If it doesn't show in yr acct or have a receipt- id rebut it. It's easier to get them to refund a duplicate than search for the invisible.

I bought a season pass of Homeland tv show in itunes on my iphone and it will not airplay to my apple tv

I have an Iphone 5c and it has an IOS 7.1.2 where I have just purchased a season pass for homeland and although I received and emai confirmation my purchase its not in my itunes purchased or downloads. I finally found it in the Videos App and are now trying to airplay it on my Apple TV MD199LL/A but although my iphone give me the option to airplay it , it just won't stream.
Is there a solution to view my episoded in my tv streaming through my apple tv.

Hello there rmera,
It sounds like you have the option to use Airplay on your phone but your Apple TV doesn't seem to be picking it up. I would start by restarting the device and testing it again:
Restart your Apple TV by selecting Settings > General > Restart.
Apple TV: How to restart your Apple TV
http://support.apple.com/kb/HT3180
If that does not resolve the issue, I would next use the following article to help resolve the issue:
Verify that your iOS device's software is up to date.
Verify your Apple TV's software is up to date.
Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
All AirPlay-enabled devices must be connected to the same Wi-Fi network.
Some Wi-Fi network configurations offer a Guest Network. On your Apple TV, go to Settings > General >Network and ensure that you're connecting to the same Wi-Fi network on your iOS device. On your iOS device, tap Setting > Wi-Fi and confirm that this matches your Apple TV.
Ensure that other devices are not trying to stream to the same Apple TV at the same time.
Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
If possible, try to locate your Wi-Fi router in the same room as your iOS device and Apple TV.
If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
If the Wi-Fi router has an external antenna, check to see that is it connected properly and in good condition.
Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS4215
Thank you for using Apple Support Communities.
Cheers,
Sterling

I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going?

I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going? Do I miss something?
Best regards,
Michele

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

ITunes won't let me download SD version of TV shows on my iPod Touch when I am a HD season pass holder

Hello, I have the 4th gen iPod Touch and I purchased the HD season pass for Supernatural Season 8 from iTunes on my computer. I downloaded the HD version of the Comic-Con 2012 Supernatural Panel, which was part of my season pass, to my computer. As an experiment, I wanted to see if I could directly download the SD version of it from iTunes on my iPod Touch. When I clicked the icon to download, it allowed me the choice of downloading SD or HD to my iPod Touch. Now, a week later, episode 1 is available and I downloaded the HD version to my computer but when I tried to download the SD version from iTunes on my iPod Touch, it automatically downloads the HD version without providing me the choice to get the SD version. Is there a glitch with my iPod Touch software or did an update happen that I wasn't aware of? I hope someone has encountered the same issue and knows a way to directly download the SD version from iTunes on the iPod Touch without having to sync with a computer. Thank you.

Hi,
See Here for Contacting the iTunes Store:
http://www.apple.com/support/itunes/
Cheers,

ITunes TV Show Season Pass Issues - How is it working for you?

I love iTunes Season passes. I love letting a show accumulate without worrying about storms, sports messing up recording times, power outages, storage of my DVR, etc... The shows are always going to be there to watch. However for well over a year ago Apple removed the new TV Show episodes from coming via the Check Available Downloads option. Since then we have had a plethera of options presented to us. However I continue to have mixed results. I have tried using my Apple Care to get support. But since its more like a cloud or iTunes issue, they send me to the web which is nothing but email support. Email support suggests these 4 methods. 3 out of the 4 rarely work for me in a reliable or timely way. I am looking for those who have the same issues/challenges and understand if you have found a better way or even a root cause why I am getting these results.
First method is using the email notifications you can turn on when you manage your season pases via iTunes Account inside the iTunes application. You click the email link, it launches Safari, Safari launches iTunes, in a few seconds you get a "Cancel" or "Download" pop up in iTunes. You click download and it will download the show. You must repeat this for each email notification/show... daily. It can be hap hazard as the notifications sometimes come at 2am and others throughout the next day.
Second method is going to iTunes store in iTunes, click on TV Shows, Click on Purchased... and there you can select "not on this computer" to see what episodes are new and not downloaded yet. This is actually fairly straight forward and easier than the email links. However I am having an issue where even though I have the notification, the show does not show up in my purchases. If I switch over to "shows" vs "seasons" I see the episodes from all my email notifications. But generally only the behind the scense have the icloud download icon. (see attached screen shot) The work around is to go to the TV show page itself for that season, scroll and use the download button there for each new epiosde you have not downloaded. This is probably now less optimal than the email.
Third method is to enable "show iTunes in the Cloud purchases" via iTunes Preferences. I dread it evertime its suggested I try this. When I enable this option, all shows and movies marked as "unwatched" get marked as "watched." Right now, I have a large number of episodes unwatched right now. So it would be ALOT to clean up to try it again. When I have used this, its by far the easiest to use (besides the former retired "check for available downloads" option. You just go to your TV Shows in your library, unwatched tab, and just click the download icons. You dont even have to leave your library. However there seems to be a bug. I suspect it has something to do with my machine sleeping and the internet connection dropping and not re-establishing before iTunes is trying to reconnect. The end result is the iTunes in the cloud preference disappears or gets completely reset.... and it totally messes with your unwatched and watched shows. I have showed it to an Apple Care rep as they were connected to my machine. They couldnt believe it. So I would REALLY love to know if anyone has tried this method recently and NOT had these issues. Its a good hour of work if it does not work cleaning up the after math. So feedback would be welcome.
Fourth option is instead of downloading, stream it. This is not my preferred method because I sometimes will rewatch an episode multipe times due to distractions from work, shool, or re-watching it later with a friend to catch them up. Once I have it downloaded, the critial path is limited to my home network. However I never really have issues with long buffering and streaming because I have a 50mps up/downlink internet. The issue I am running into this method is sometimes the newest episode is not showing up in AppleTV > TV Shows > Purchases > Recent for that TV Show and Season. It will eventually make it there... but I am not sure what the secret sauce is for it to become available.
I am doing my best to keep this to a civil request for feedback from fellow users and fans of the TV Show Season Passes. I would even welcome an Apple response. I am currently trying to get iTunes support to look into these again. But I keep getting looped into one of the four options with each email exchange.... even though I have already explain, provided screen shots, etc... Its sort of exhausting when you are stuck with email as your only path to explain and help. Especially when you spent the money on Apple Care. Perhaps I need to just make an apppointment at my Apple store so I can SHOW them what happens. But that is a pain to lug in a 27" iMac and a 6TB thunderbolt drive. FEEDBACK welcome!

Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon.

Multi-Pass or Season Pass?

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