Multi-room DVR 30 second skip stops working

When I watch DVR'd shows on my non-DVR box, the 30 second skip stops working in the middle of shows.  This does not happen on the DVR box itself.  Verizon has already sent a replacement box and same problem.  When it happens, the display looks like there is no time left in the recording.  When I hit stop and the resume play, it jumps about 10 minutes back in the show but shows the correct time remaining.  It is particularly annoying when watch longer shows because I have to stop and go back in several times.  Clearly replacing the hardware didn't fix it.  It seems to me to be a software issue.  Am I alone or is this a common issue?  Thanks.

Are you trying to watch a program that is currently recording?  
For example, let a show record for 20 minutes so you can skip the commercials, then start watching from the beginning?
Because if so, Verizon's software will act exactly like you're describing.  It fails on this use-case scenario -- after 20 minutes have elapsed (your initial recording time), you will be unable to fast forward and your recording time will read 0:00.  You have to Stop playing the recording, and Resume.
This annoys me to no end that (lowly) RCN can get this right, and Verizon can't.

Similar Messages

  • My Multi Room DVR has stopped working on ONE BOX ONLY

    I have spent roughly 1 1/2 hours on the phone with tech support and would rather not continue that.  I have an 3 HD STB's in my house and 1 HD DVR.  For as long as I have had the service all the boxes could access the multi room dvr.  On Sunday I could not get the RedZone channel to work on the TV in my living room.  After numerous resets and reprogramming the redzone finally came back.  However, the STB could not access the MRDVR.  So I called FiOS again and they determined the box needed to be replaced.  I received the new box today, hooked it up, and everything is working EXCEPT the multi room DVR feature!
    Is there any way to fix this without going through numerous resets on the phone with FiOS tech support?
    Thanks!

    menu > customer support > in home agent = multiroom dvr troubleshooter.  that normally fixes mine. 

  • Multi room dvr not working in other rooms

    My mr dvr is not working in any of my other rooms. It has never worked. I just don't have the time to sit on the phone with tech support.
    I have 3 other sd stb in other rooms and I have programs recorded on the dvr that are not in H. So shouldn't i be able to watch these in the other rooms?
    When I look at my Fios TV info online it states this "Your STB record cannot be found."
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    Solved!
    Go to Solution.

    It is listed on my bill under TV additional services. " home media dvr- high definition" is this just for the actual DVR unit? Do I have to pay for the unit and then pay an additional amount for special programing? If so why wouldn't I have opted for the regular DVR instead of the Multi room dvr? I guess I will be spending most of my night on the phone with verizon!!!!
    thanks for your help.

  • Multi room dvr not working

    I signed up for Home Media DVR, however, I have never been able to view recorded programs from the other tv.  After a VERY lengthy phone call with tech support the problem remains unchanged. They had me unplug every set top box and the router and then power them back.  They also did several remote system re-sets... No luck.
    The phone call ended with Tech support mistakenly claiming that my router wasn't working (the actual problem with the router was that the wireless settings changed when they asked me to re-set it).  I figured this out on my own, after hanging up.  So, they sent out a new router, which actually doesn't work.  All lights come on as expected except the "internet" light is orange instead of green.
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    Solved!
    Go to Solution.

    Hello.  I can do a deep dive for you.  Please Message me your Tele# so I can check our system and assure your hub is properly setup for MR DVR.  I will assist you in getting this resolved right away.
    Joe D
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

  • Guide not working properly on newly activated HD Multi-room DVR

     I activiated an HD Multi Room DVR and an HD STB today.  Both activations went thru (despite having to do the DVR manually) and the guide is working on the HD STB but not on the DVR.  I can get all the channels if I use the channel +/- buttons but if I use the guide and access the channels that way, there are some that come up Channel Not Available with code 0881. I've tried the on screen troubleshooting and called tech support and he had me uplug the power cord from the DVR, wait and then plug it back in...still doesn't work.  The tech thought it might be the splitter but I don't know which one he means...there are two outside and one inside. I'm not sure he's right ayway since I'm not having any issues with any other TVs or the internet.  I even tried the DVR box on the TV in the family room and it didn't work there either.   I had an HD DVR that wasn't multi-room and  decided to get the multi-room but now I wish I hadn't.  I didn't have any problems with the non-multi room unit.  HELP!

    I had the same problem. I had to go online at verizon selfinstall and activate my service. I was given an activation code when I switched out my old boxes for new ones, at a Fios store. I have one HD Multiroom DVR, one HD box and one STD box. There was no menu on any of the boxes, until I activated the account. Then the boxes would not share, so I called tech and they had to activate the boxes once again. Then in the DVR menu, I had to refresh the DVR. Then all programs from the Multiroom DVR showed up on my other boxes. 
    Hope this helps

  • Multi room DVR is not working in the other rooms

    I have a multi room DVR box in the living room and 3 standard boxes in the other rooms. I used to could be able to watch my recorded shows in all rooms but now I am not able to. I am only able to watch it in the living room. This was the main reason why I got the multi room DVR plan was to have the luxury watching in other rooms. Can someone please assist?

    jbren wrote:
    I repeatedly have problems with playback on my STB's. Go thru all the motions, inhouse agent, fix multi room dvr problems. Unplug unit, unplug dvr, etc. etc. etc.  The DVR'd show will play on the DVR but not on the STB's. What's up with that?
    Sorry to hear the auto fix suggested early did not fix your problem. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • FIOS TV Multi Room DVR Video On Demand errors

    I recently activated FIOS TV (already had FIOS Internet and Freedom phone) and received 5 STBs (1-QIP7216-1 DVR, two HD STBs a second HD DVR (QIP-6400 and a standard def STB) connected via COAX (MoCA) to an Actiontec Gen2 wireless router. Since the TV service install 1 month ago I have been on the phone with FIOS tech support at least a dozen times trying to resolve intermitent internet connectivity problems and most recently issues with FIOS TV features (i.e. Video on demand and multi-room DVR configurations). The Video on Demand issues would manifest as VOD_6 (request timeouts). Each time I worked with tech support to reset the router, power off the STB, etc and sometimes the VOD service would activate.
    Last week VOD failed again and the FIOS tech I spoke to was havnig difficulties remotely connecting to my STBs (a common situation from previous tech support calls). He dispatched a technician to visit my home to check DB levels for each of my STBs. The field tech arrived two days ago and brought a new QIP7216-1 and a new router. It took over an hour for him to get them working even with help from remote support (they couldn't "see" the STBs). Once they were able to flush out the issues, he departed but unfortunately he left without enabling the multi-room DVR functionality. I called FIOS support yesterday and the remote technician had significant difficulties getting the "system" to recognize my configuration and he eventually broke off our call so he could escalate to Video support. He called me back hours later once he felt that they had resolved all the configuration issues and when I checked everything seemed to be working.
    This morning I tried to program my DVD from my Verizon cellphone (this was working last week) and the DVR displayed a message that my account was not authorized. I called into FIOS support and the automated service attempted repair which included a "reload" of the STB firmware. Once the automated system felt I should be able to continue I noticed that the Video on Demand error VOD_5 happened when I tried to select it and now the option for Remote DVR programming is nolonger available on any menu!
    I called back to tech support and the technician had me unplug and restart the STB but he was having issues remotely accessing the STB. He broke off the call explaining that he needed to escalate to Video Networking specialists and I'm awaiting his call back.
    I am wondering if my experience is common and whether someone else has encountered (and resolved) these frustrating issues. I can't believe that Verizon expects users to have to re-boot routers and STBs anytime a feature is accessed. Hopefully one of the Verizon employees who monitor these forums can see some commonality and suggest a course of action that will bring relief. I have spent more hours troubleshooting my configuration than I've enjoyed the entertainment offerings, Please help! 

    Hi gr8scot,
    Since my original post I can attest that I've made it through 2 weeks without any error messages or unavailable features (fingers and toes crossed) . I can identify with your frustration and hope that once they exorcise the demons from your configuration (if you hang on) it seems that eventually the solution stabilizes. 
    In my case I found some help by contacting the Verizon Customer Relations team at 800-483-7988. Once I got these folks engaged I can say that my blood pressure returned to lower levels as they were in daily communications with me until I was satisfied that my issues were resolved. 
    It's unfortunate that it had to get to that point for me (and for you too) but it was fairly apparent that something about my equipment configuration was confused within the Verizon FIOS provisioning applications (my issues seem to have developed around the time of any equipment or service changes). I spoke to some very dedicated and personable FIOS tech support agents (unfortunately I actually got to know them very well after spending hours on the phone). It was clear to me that they were doing the best that they could and the issues were way above their toolset and my big beef was the lack of communication that happened once the first level folks had to pass the problem off to either the "network group" or the developers. 
    Good luck and hope we both can eventually get to enjoy our entertainment systems.

  • New to FIOS TV Multi-room DVR - Should I be able to use DVR functions from the other HD STBs?

    We just converted from Directv (three DVRs) to FIOS TV and am hoping I didn't make a huge mistake: The sales agent I spoke to said that the Multi-room DVR (Motorola QIP-7216-1) and non-DVR STB would enable me to get the same features I had with my Directv setup so each user could Stop/Start/Record programming from their own remote. Unless I'm doing something wrong, I can only perform DVR control functions from the real DVR. I can view recorded programming on the non-DVR STBs but pressing record for a live broadcast or trying to select a show to record from the guide doesn't work.
    I have the ActiontecGen2 MOCA connected MI424WR router, three HD STBs (Motorola 7000), one standard definition STB and the DVR.

    Tomd514 wrote:
    We just converted from Directv (three DVRs) to FIOS TV and am hoping I didn't make a huge mistake: The sales agent I spoke to said that the Multi-room DVR (Motorola QIP-7216-1) and non-DVR STB would enable me to get the same features I had with my Directv setup so each user could Stop/Start/Record programming from their own remote. Unless I'm doing something wrong, I can only perform DVR control functions from the real DVR. I can view recorded programming on the non-DVR STBs but pressing record for a live broadcast or trying to select a show to record from the guide doesn't work.
    I have the ActiontecGen2 MOCA connected MI424WR router, three HD STBs (Motorola 7000), one standard definition STB and the DVR.
    As you've found, you can only create recordings from the DVR.  If you want each room to have the ability to schedule recordings, then you need a separate DVR in each room.
    The FiOS Motorola DVRs cannot access recordings stored on other DVRs.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

  • Multi-Room DVR and HD DVR?

    Is it possible yet to have a multi-room DVR and an HD-DVR?  I want to have my downstairs DVR be the multi-room DVR and be able to watch the shows that I record upstairs on that DVR in addition to the shows recorded downstairs.  It seems I can never get a correct answer from Verizon sales until AFTER I attempt to do this and they send me the equipment!  Twice now they told me it could be done, send me out a new box(no idea why when it is a software upgrade) and then when it does not work I call and tell them and they say it can not be done.  I always tell them that I have 2 DVR's already and give my example.  Today was the second time this happened and they sent me the older 6416 box when I had the 7 series.  I hope this can be done soon or better yet they start putting bigger hard drives into the DVR's!
    Solved!
    Go to Solution.

    I have been asking the same question for some time (since 12/2009) and get a reply of "sorry for the inconvenience".  What kind of an answer is that?  I have three HD set top boxes ... One is standard (no DVR),  one is HD DVR, and one is a HOME Media DVR (multi room DVR).  I would like to strongly suggest to VZ sales/management for FIOS TV, that VZ consider the development of a feature to allow all set top boxes to view all programs recorded on all DVRs regardless of type of DVR.  Presently, only the standard HD can view the programs on the Home Media DVR.  Standard HD STB cannot see the recorded programs on the HD DVR.  The DVRs cannot see each others recorded programs.   

  • New HD Multi Room DVR Issues (AV Syncing & DVR Error Message)

    I recently upgraded our Multi Room DVR to the new HD compatible box.  To date, we have had no problems with our Samsung which is hooked up to the primary DVR in our Family Room, the issue is with our 20" LG in the bedroom, which is hooked up to the new box.
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    2.  'No DVR Signal' - When watching a recorded HD program on the new box, we have gotten the a communication error message toward the end of the show.  The only choice that the message gives us is to select OK, which stops the recording and takes us back to the main playback menu.  When we try and fast forward to the part of the show where we got the message, the picture freezes and we can not watch any longer.
    I have talked with Verizon and, initially, I thought that it was an issue with the activation since it happened the first night that we got the box, however, it has now happened twice in the same week.
    I will say that we did not have this issue with the standard STB Multi Room DVR, it worked fine.
    Sorry, if this issue has been discussed already...

    TimSykes wrote:
    mpruet wrote:
    I recently upgraded our Multi Room DVR to the new HD compatible box.  To date, we have had no problems with our Samsung which is hooked up to the primary DVR in our Family Room, the issue is with our 20" LG in the bedroom, which is hooked up to the new box.
    The issues are:
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    2.  'No DVR Signal' - When watching a recorded HD program on the new box, we have gotten the a communication error message toward the end of the show.  The only choice that the message gives us is to select OK, which stops the recording and takes us back to the main playback menu.  When we try and fast forward to the part of the show where we got the message, the picture freezes and we can not watch any longer.
    I have talked with Verizon and, initially, I thought that it was an issue with the activation since it happened the first night that we got the box, however, it has now happened twice in the same week.
    I will say that we did not have this issue with the standard STB Multi Room DVR, it worked fine.
    Sorry, if this issue has been discussed already...
    1) I have not seen or heard about this issue yet.
    2) This is a knows issue and they have a fix that will be rolled out on image 1.7 on the STB. And that should be out in the next few weeks. 
     Hey Thanks Tim for the update. The "Unable to Locate Hub" nag is really getting me. If Verizon fixes that issue I would be able to live with the other issues. I love the service except for the nag. It's a real killer to try and watch a show and the nag comes up.

  • Problem with Mult-Room DVR after moving to new location

    We are having a remodeling project done in our Family room so I moved the multi-room DVR to another room to continue recording.  While I can see the DVR from our bedroom DVR (also multi-room), the moved DVR does not appear to be recording anything.  While we can see programs that were recorded (including at least one recording done after I made the move), the DVR states that they are no scheduled recordings (despite several series recordings being scheduled).  a reboot of the box doesn;t seems to have done the trick.
    Any thoughts on what could be causing the problem?

    Timothy Erfourth wrote:
    Now it seems to be working fine. Before the newer backups weren't showing. It was just skipping from today to a few years ago. I checked this a couple of days in a row originally because at first I just figured that it hadn't created enough backups to show. The weirdest things is that there seems to be a couple of years missing. I know I've backed up the old computer between 2008 and 2010. Where did those files go?
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    Yes, but not via the Finder or Terminal. You'll have to locate them via the "Star Wars" display, per #12 in the FAQ.
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    +*NO !+* Never change, delete, or move anything in your backups via the Finder or Terminal; that can corrupt them beyond repair !

  • Multi-Room DVR Questions - switching to Fios

    I am getting ready to make the switch to Verizon Fios and have lots of questions.
    I am going to get  a Multi-Room DVR and either 2 or 3 set-top boxes.
    I have 4 tv's:  A -Main (Living room) TV is STD-Def,  B - Bedroom TV  is Hi-Def 1080p,  C - Bedroom TV is 720P, D - Other TV - STD Def . 
    1. Does it matter which TV I hook up the Multi-Room DVR to?
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    6. What DVR functions are available on the STB's?
         Play, Pause, FF, Rew? What about controlling the recording of shows?
    9. Is there a "higher capacity" Multi-room DVR, and how do I get one?
    7. What is the capacity of the multi-room DVR?
    8. Can I add an external hard drive?
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    Further qualifying a few items below ...
    mphare wrote:
    Additional Comment below
    Anthony_VZ wrote:
    1. Does it matter which TV I hook up the Multi-Room DVR to?  No it does not.
    2. Can I record in STD-Def and then  play back on the Hi-Def TV? Yes
    3. Can  I record in Hi-Def and and then play back on the STD-Def TV? Yes but will be in a smaller box in the middle of the screen
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    4a. If not, is ther a charge if I change the box from STD to HD? N/A
    5. Will I be able to watch any channels on a TV that has no STB or DVR? If your TV has a QAM digital tuner you can watch the local stations only (channels 2-49)
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    9. Is there a "higher capacity" Multi-room DVR, and how do I get one? If you are not provided one at installation (depends if they are in stock or not) it can be ordered from out htttp://verizon.com/fiostvcentral website
    It costs an additional $40 to order a 500 GB DVR if one is not provided at time of installation. I would hold out for one at that time so you don't have to pay the $40. You may be able to forgo the $40 upcharge if you can take your 160 GB DVR to a Verizon store and exchange it there (it they have the 500 GB DVR to exchange).  I would ask for the 500GB DVR at installation and make sure they can provide it before accepting it.   
    7. What is the capacity of the multi-room DVR? 160gb for existing DVR 500gb for expanded DVR
    8. Can I add an external hard drive? The set top boxes running IMG 1.9 have this capability. 1.9 is still in its initial stages of deployment and not in most areas.
    I hope this answers your questions you had.

  • FIOS TV Multi Room DVR

    Has anyone else been hung up on after - 10/24 my main tv screen goes blank and they send a replacement box - 10/29 upon return from business trip I learn that new box dropped all 27 hours of recorded programming and reflects no shows to record - this is contrary to the Represenation when I signed up in June - i was told multi room DVR would store this information if a box needed replacement - I plugged old box back in and informed technical support and billing that once i watched the 27 hours of recorded prorgammming I would leave if they would not give me two months free - Billing supervisor HUNG UP ON ME MID SENTENCE - I sat down for dinner after 60 minutes on the phone
    when I turned TV back on screen is blank but I get sound - this was problem causing my wife to ask for new box - shipped  10/24
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    Veriszon customer service is an oxymoron...

    Hi SedgwickNW,
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    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • Why can't I get a straight answer re: Multi Room DVR and HD Boxes

    A rep that I spoke w/ on the phone and the website tells me that the HD set top boxes are not compatiable w/ the Multi Room DVR. But they are working on it. A rep I chatted w/ today told me they definitely WILL work together. Why can't I get a straight answer?? And what IS the correct answer? I want to switch to FIOS and I really like the Multi Room DVR option, but I don't want my 1 of my 2 main TVs to be w/o HD. And since the Multi Room Box is HD why wouldn't it be compatiable w/ the HD boxes??
    Does anyone know what's going on w/ this?? Thanks!

    Joe01880,
    And that info is out of date, whether it is on Verizon's website or not. If you have the latest level of the IMG (1.6), then, as confirmed one post above yours, that the HD STB is now supported, and works. This has been posted in multiple posts on multiple forums, so I believe that it is accurate. But I do not have the 1.6 level so I cannot confirm that personally, I can only repeat what other posters in this and other forums have said. For example:
    http://www.dslreports.com/forum/r21081661-Multiroom-DVR
    http://www.dslreports.com/forum/r21059693-With-16-update-HD-Shareing
    http://www.dslreports.com/forum/r21052654-MultiRoom-DVR-Question
    http://www.dslreports.com/forum/r20906318-Some-new-features-coming-w-IMG-16
    http://www.highdefforum.com/showthread.php?t=78850
    http://www36.verizon.com/fiostv/MyAccount/Members/Newfeatures.aspx
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    Justin
    Verizon FiOS TV, Internet, and phone
    Keller, TX
    Message Edited by Justin on 09-09-2008 04:20 PM

  • 2 dvrs or single multi room dvr???

    i currently have one DVR set up for multi room $19.99 and one standardt STB $4.99.    My wife tapes tons of standard programs and watches them all in the bedroom on the STB (non HD TV there).   This of course limits what i can watch on the good HD DVR in the family room on the HDTV.    I'm thinking of upgrading the HD DVR to the new 500gb (black one) to take advantage of the new IMG and getting a second DVR for my wife in the bedroom, unless there is something i'm not doing right or something in the new IMG to enable the multi room DVR to allow me to watch programs on the HD DVR while two others are recording?   if I do the 2 DVR set up (one standard and one HD)  whats this cost?    

    Verizon doesn't distribute SD boxes any more ... just HD DVR, HD STB, and a digital adapter (which is SD but doesn't have the guide or the ability to do on demand or multiroom DVR).   You can use an HD box with an SD TV.
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    Recommendation -- one HD DVR multiroom and one HD STB bundled unless you need more the two tuners. 

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