Multi-room DVR and DVR

I recently added a multi-room dvr to my FIOS package along with the current DVR I have had since original installation. It doesn't seem they can share recordings between them. They are acting like DVRs, but tried a few combinatoins of recording and neither one sees recordings from the other. Is this a problem with my installation or configuration, or do I need a STB instead of a DVR to use multi-room DVR?
Thanks,

When you get the new IMG 1.9a update you will be able to share. Earlier versions do not support DVR to DVR streaming.
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Similar Messages

Multi Room zones and Apple TV?

I have recently bought an Apple Tv that I am very happy with however I now want to expand my current living room set up. Currently I use the Built-in TV speakers to listen to Music/films etc via my Apple Tv but If I continue I will ruin my TV speakers.
I am about to invest in a 5.1 surround sound speaker setup but I also want to create the ability to add a multi zone function so that I can watch a movie in my living room (through surround sound speakers) whilst I play music in a different room, at the same time.
Does anyone know what the best setup is to achieve this type of requirement that can also be controlled from, say my Iphone?
Many Thanks

Bobby,
Just remember that your itunes is key and shareing must be turned on. You will need to go into settings and name the apple tv for that room, also for what I beleive is best results, I put all my media such as movies and music on a storage device as a library get very large after a while and change my setting in iTunes to reflect the storage. Also, I have surround sound in my main room and it works great on a bose system. But I also put Apple TV 2's in every room that I have a TV in so anyone can listen to there own choise of music or movies and not be anchored to 1 room. Now to control the device from iPhone you will seek that particular device name and tell it what to do, again each having its own name will allow to manage each device. Now can you play the same song on each device at the same time I don't know.

Problem with Mult-Room DVR after moving to new location

We are having a remodeling project done in our Family room so I moved the multi-room DVR to another room to continue recording. While I can see the DVR from our bedroom DVR (also multi-room), the moved DVR does not appear to be recording anything. While we can see programs that were recorded (including at least one recording done after I made the move), the DVR states that they are no scheduled recordings (despite several series recordings being scheduled). a reboot of the box doesn;t seems to have done the trick.
Any thoughts on what could be causing the problem?

Timothy Erfourth wrote:
Now it seems to be working fine. Before the newer backups weren't showing. It was just skipping from today to a few years ago. I checked this a couple of days in a row originally because at first I just figured that it hadn't created enough backups to show. The weirdest things is that there seems to be a couple of years missing. I know I've backed up the old computer between 2008 and 2010. Where did those files go?
It looks like Time Machine thinks you've had two separate Macs, thus the different names. You may be able to use the (badly named in this case) +*Browse Other Time Machine Disks+* option, per #17 in [Time Machine - Frequently Asked Questions|http://web.me.com/pondini/Time_Machine/FAQ.html] (or use the link in *User Tips* at the top of this forum), to see the "other" Mac's backups.
1. Can I delete the old backups? The reason I would like to do this is to free up space on the external hard drive.
Yes, but not via the Finder or Terminal. You'll have to locate them via the "Star Wars" display, per #12 in the FAQ.
But if you have (or are thinking of putting) other data on the drive, in the same partition as your backups, don't. See #3 in the FAQ.
2. If I change the name of the file as described, will time machine find it?
+*NO !+* Never change, delete, or move anything in your backups via the Finder or Terminal; that can corrupt them beyond repair !

Why can't I get a straight answer re: Multi Room DVR and HD Boxes

A rep that I spoke w/ on the phone and the website tells me that the HD set top boxes are not compatiable w/ the Multi Room DVR. But they are working on it. A rep I chatted w/ today told me they definitely WILL work together. Why can't I get a straight answer?? And what IS the correct answer? I want to switch to FIOS and I really like the Multi Room DVR option, but I don't want my 1 of my 2 main TVs to be w/o HD. And since the Multi Room Box is HD why wouldn't it be compatiable w/ the HD boxes??
Does anyone know what's going on w/ this?? Thanks!

Joe01880,
And that info is out of date, whether it is on Verizon's website or not. If you have the latest level of the IMG (1.6), then, as confirmed one post above yours, that the HD STB is now supported, and works. This has been posted in multiple posts on multiple forums, so I believe that it is accurate. But I do not have the 1.6 level so I cannot confirm that personally, I can only repeat what other posters in this and other forums have said. For example:
http://www.dslreports.com/forum/r21081661-Multiroom-DVR
http://www.dslreports.com/forum/r21059693-With-16-update-HD-Shareing
http://www.dslreports.com/forum/r21052654-MultiRoom-DVR-Question
http://www.dslreports.com/forum/r20906318-Some-new-features-coming-w-IMG-16
http://www.highdefforum.com/showthread.php?t=78850
http://www36.verizon.com/fiostv/MyAccount/Members/Newfeatures.aspx
Note that the last one is a Verizon site.
Justin
Verizon FiOS TV, Internet, and phone
Keller, TX
Message Edited by Justin on 09-09-2008 04:20 PM

New HD Set top box and Multi-room DVR

I just activated a new HD DVR set top box, but it's not seeing any of the shows recorded on the other HD DVR set top box that I've had for over a year.
Do I just need to wait for the new box/service to be recognized/activated with the hub (the HD DVR I had prior to now) or do I need to call Verizon to make sure they add the multi-room dvr service to the box I just received?
Thanks!
Solved!
Go to Solution.

If you replaced your dvr that had all your recordings on it, you wont have any of those shows on the new one because they are stored on the dvr itself. But maybe im misunderstanding you, are you trying to watch recordings on a 2nd dvr, the multiroom feature does not work from dvr to dvr you can only stream to 6200,7100, and 2500 series stbs.
Frank
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Multi-Room DVR and HD DVR?

Is it possible yet to have a multi-room DVR and an HD-DVR? I want to have my downstairs DVR be the multi-room DVR and be able to watch the shows that I record upstairs on that DVR in addition to the shows recorded downstairs. It seems I can never get a correct answer from Verizon sales until AFTER I attempt to do this and they send me the equipment! Twice now they told me it could be done, send me out a new box(no idea why when it is a software upgrade) and then when it does not work I call and tell them and they say it can not be done. I always tell them that I have 2 DVR's already and give my example. Today was the second time this happened and they sent me the older 6416 box when I had the 7 series. I hope this can be done soon or better yet they start putting bigger hard drives into the DVR's!
Solved!
Go to Solution.

I have been asking the same question for some time (since 12/2009) and get a reply of "sorry for the inconvenience". What kind of an answer is that? I have three HD set top boxes ... One is standard (no DVR), one is HD DVR, and one is a HOME Media DVR (multi room DVR). I would like to strongly suggest to VZ sales/management for FIOS TV, that VZ consider the development of a feature to allow all set top boxes to view all programs recorded on all DVRs regardless of type of DVR. Presently, only the standard HD can view the programs on the Home Media DVR. Standard HD STB cannot see the recorded programs on the HD DVR. The DVRs cannot see each others recorded programs.

Multi-room DVR and router location

My multi-room DVR was working fine and so was the Internet, but the only problem was that the wireless Internet signal was too weak for my computer's location. I was told by 2 different Verizon tech support people that I could move the router upstairs and the multi-room DVR would still work, even though the actual multi-room DVR is still downstairs.
So far, the multi-room DVR is not working, but the Internet is and the wireless signal is much stronger for my computer.
Does anybody know if there is a way to move the router and not have it directly connected to the multi-room DVR?

I had a similar problem recently with my MR-DVR. I made some changes to my Routers Configuration which required a power cycle. Afterwards my STB and DVR still worked fine, but the STB could not find the MR-DVR. I had to reboot the MRDVR and STB to get everything back in sync.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

New 500 GB DVR Multi Room Not working!

I received the new 500 GB DVR this past Friday and set it up over the weekend. I'm having issues with viewing the new content on the new DVR with other STBs.
I've tried rebooting all the boxes and unplug each one but still get the same message that There was error connecting to the DVR STB. It's almost like the boxes are trying to still access the previous DVR. I tried to submit to Verizon Support on Twitter and it's been 3 days without hearing back if they had a solution. They tell me the same cut and paste message they give everyone to DM them on Twitter and here is the link to the form but then you don't hear back at all.
Has anyone else experienced issues with the new 500 GB DVR and Multi Room access?
Solved!
Go to Solution.

I switched from a 7216 MR-DVR to a 7232 and had tech support switch the MR feature to the new box, and have no problems. The STBs and DVRs talk to each other on their own little MoCA network. COAX or splitter issues can cause problems. Router not involved. I have MRDVR running and all routing functions are turned off on the Actiontec, and the the WAN ports are not even connected. The Actiontec is bridge LAN to MoCA. My router is a Linux box. The Actiontec does filter STB broadcast traffic from my LAN. It sees no MoCA traffic except for VOD and guide updates. All other UDP broadcast traffic is blocked on the bridge.
The hub errors people were seeing on the older 1.7 img were not HUB as in router related. The hub acts as the master on the MoCA network. Looking at the STB diagnostic menu D16 for "Connected Home" my DVR shows as the hub and is verified by the MAC address my Linux box assigns an IP address to. If you are having Multi Room DVR issues I can almost guarantee that it is not a router issue. Check and make sure you have good quality RG-6 coax and the proper splitter(s). Make sure there is no line loss or interference between the boxes. Also make sure Multi Room is assigned properly only to the DVR wanting to be the Multi Room DVR. It can not be assigned to more than one DVR. Now with the 1.9 image the rules may change, but I am not sure. Right now it is my understanding that only one DVR can be the HUB. Now that may be changing, we will need to wait and see. I believe it will change.
Now back to removing the old DVR and having Multi Room Enabled on your new DVR. You may want to have both DVRs connected so the feature can be disabled on the old DVR and enabled on the new. If you do not do this and reconnect the old DVR you may end up with two trying to act as HUBs. May not work well with 1.8. Not saying I know for sure, and my assumptions are only based on observations. But when I had Multi Room moved from old to new, both my DVRs were connected, and my system works great.

Multi-Room DVR Questions - switching to Fios

I am getting ready to make the switch to Verizon Fios and have lots of questions.
I am going to get a Multi-Room DVR and either 2 or 3 set-top boxes.
I have 4 tv's: A -Main (Living room) TV is STD-Def, B - Bedroom TV is Hi-Def 1080p, C - Bedroom TV is 720P, D - Other TV - STD Def .
1. Does it matter which TV I hook up the Multi-Room DVR to?
2. Can I record in STD-Def and then play back on the Hi-Def TV?
3. Can I record in Hi-Def and and then play back on the STD-Def TV?
4. Are the STB's the same for STD-Def and HD (in case I want to swich where I have the DVR)?
4a. If not, is ther a charge if I change the box from STD to HD?
5. Will I be able to watch any channels on a TV that has no STB or DVR?
6. What DVR functions are available on the STB's?
Play, Pause, FF, Rew? What about controlling the recording of shows?
9. Is there a "higher capacity" Multi-room DVR, and how do I get one?
7. What is the capacity of the multi-room DVR?
8. Can I add an external hard drive?
Thanks in advance for your help.
Regards,
Rich_L

Further qualifying a few items below ...
mphare wrote:
Additional Comment below
Anthony_VZ wrote:
1. Does it matter which TV I hook up the Multi-Room DVR to? No it does not.
2. Can I record in STD-Def and then play back on the Hi-Def TV? Yes
3. Can I record in Hi-Def and and then play back on the STD-Def TV? Yes but will be in a smaller box in the middle of the screen
4. Are the STB's the same for STD-Def and HD (in case I want to swich where I have the DVR)? Verizon only uses HD boxes now and will work with SD televisions. Verizon used to have SD boxes and last time I checked still had the basic SD terminal adapters -- these adapters do not support the guide or other expanding STB features including remote DVR access or on-Demand.
4a. If not, is ther a charge if I change the box from STD to HD? N/A
5. Will I be able to watch any channels on a TV that has no STB or DVR? If your TV has a QAM digital tuner you can watch the local stations only (channels 2-49)
6. What DVR functions are available on the STB's? You can pause and rewind live TV. You can set up a schedule to record all your favorite shows in advance so you don't have to set it back up every week. You can extend recording at the begining or end of show. You can set priority of shows incase there is a scheduling conflict. You can set a show to be protected so its only erased if you manually erase it. You can set how many episodes to keep. You can set whether to record either new episodes, repeats, or both. Pause and rewind live TV feature is on the DVR box only, not on the other STB's. You can pause and rewind DVR playback on these other boxes, but not live TV. Note also that you need to be in an area which has the newer IMG 1.9 to be able to setup recordings from remote STB's and/or extend a recording as these are new features in IMG 1.9.
9. Is there a "higher capacity" Multi-room DVR, and how do I get one? If you are not provided one at installation (depends if they are in stock or not) it can be ordered from out htttp://verizon.com/fiostvcentral website
It costs an additional $40 to order a 500 GB DVR if one is not provided at time of installation. I would hold out for one at that time so you don't have to pay the $40. You may be able to forgo the $40 upcharge if you can take your 160 GB DVR to a Verizon store and exchange it there (it they have the 500 GB DVR to exchange). I would ask for the 500GB DVR at installation and make sure they can provide it before accepting it.
7. What is the capacity of the multi-room DVR? 160gb for existing DVR 500gb for expanded DVR
8. Can I add an external hard drive? The set top boxes running IMG 1.9 have this capability. 1.9 is still in its initial stages of deployment and not in most areas.
I hope this answers your questions you had.

FIOS TV Multi Room DVR

Has anyone else been hung up on after - 10/24 my main tv screen goes blank and they send a replacement box - 10/29 upon return from business trip I learn that new box dropped all 27 hours of recorded programming and reflects no shows to record - this is contrary to the Represenation when I signed up in June - i was told multi room DVR would store this information if a box needed replacement - I plugged old box back in and informed technical support and billing that once i watched the 27 hours of recorded prorgammming I would leave if they would not give me two months free - Billing supervisor HUNG UP ON ME MID SENTENCE - I sat down for dinner after 60 minutes on the phone
when I turned TV back on screen is blank but I get sound - this was problem causing my wife to ask for new box - shipped 10/24
new technical support person said my blank screen meant my box was dead, duh that is why they sent new box in first place - new billing person offered me one day credit as it was first time I compained box was not working - she had no record of Oct 24 shipment of new box - Supervisor asked why I disconnected last call - Customer Retention Department in DC closes at 9pm - how ironic, I am offered direct line to call them in the AM between 8am and 9pm. - there is no way to get Customer Retention to actually speak with a customer directly about retaining them, the onus is on the customer to be retained.
Veriszon customer service is an oxymoron...

Hi SedgwickNW,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

FIOS TV Multi Room DVR Video On Demand errors

I recently activated FIOS TV (already had FIOS Internet and Freedom phone) and received 5 STBs (1-QIP7216-1 DVR, two HD STBs a second HD DVR (QIP-6400 and a standard def STB) connected via COAX (MoCA) to an Actiontec Gen2 wireless router. Since the TV service install 1 month ago I have been on the phone with FIOS tech support at least a dozen times trying to resolve intermitent internet connectivity problems and most recently issues with FIOS TV features (i.e. Video on demand and multi-room DVR configurations). The Video on Demand issues would manifest as VOD_6 (request timeouts). Each time I worked with tech support to reset the router, power off the STB, etc and sometimes the VOD service would activate.
Last week VOD failed again and the FIOS tech I spoke to was havnig difficulties remotely connecting to my STBs (a common situation from previous tech support calls). He dispatched a technician to visit my home to check DB levels for each of my STBs. The field tech arrived two days ago and brought a new QIP7216-1 and a new router. It took over an hour for him to get them working even with help from remote support (they couldn't "see" the STBs). Once they were able to flush out the issues, he departed but unfortunately he left without enabling the multi-room DVR functionality. I called FIOS support yesterday and the remote technician had significant difficulties getting the "system" to recognize my configuration and he eventually broke off our call so he could escalate to Video support. He called me back hours later once he felt that they had resolved all the configuration issues and when I checked everything seemed to be working.
This morning I tried to program my DVD from my Verizon cellphone (this was working last week) and the DVR displayed a message that my account was not authorized. I called into FIOS support and the automated service attempted repair which included a "reload" of the STB firmware. Once the automated system felt I should be able to continue I noticed that the Video on Demand error VOD_5 happened when I tried to select it and now the option for Remote DVR programming is nolonger available on any menu!
I called back to tech support and the technician had me unplug and restart the STB but he was having issues remotely accessing the STB. He broke off the call explaining that he needed to escalate to Video Networking specialists and I'm awaiting his call back.
I am wondering if my experience is common and whether someone else has encountered (and resolved) these frustrating issues. I can't believe that Verizon expects users to have to re-boot routers and STBs anytime a feature is accessed. Hopefully one of the Verizon employees who monitor these forums can see some commonality and suggest a course of action that will bring relief. I have spent more hours troubleshooting my configuration than I've enjoyed the entertainment offerings, Please help!

Hi gr8scot,
Since my original post I can attest that I've made it through 2 weeks without any error messages or unavailable features (fingers and toes crossed) . I can identify with your frustration and hope that once they exorcise the demons from your configuration (if you hang on) it seems that eventually the solution stabilizes.
In my case I found some help by contacting the Verizon Customer Relations team at 800-483-7988. Once I got these folks engaged I can say that my blood pressure returned to lower levels as they were in daily communications with me until I was satisfied that my issues were resolved.
It's unfortunate that it had to get to that point for me (and for you too) but it was fairly apparent that something about my equipment configuration was confused within the Verizon FIOS provisioning applications (my issues seem to have developed around the time of any equipment or service changes). I spoke to some very dedicated and personable FIOS tech support agents (unfortunately I actually got to know them very well after spending hours on the phone). It was clear to me that they were doing the best that they could and the issues were way above their toolset and my big beef was the lack of communication that happened once the first level folks had to pass the problem off to either the "network group" or the developers.
Good luck and hope we both can eventually get to enjoy our entertainment systems.

New to FIOS TV Multi-room DVR - Should I be able to use DVR functions from the other HD STBs?

We just converted from Directv (three DVRs) to FIOS TV and am hoping I didn't make a huge mistake: The sales agent I spoke to said that the Multi-room DVR (Motorola QIP-7216-1) and non-DVR STB would enable me to get the same features I had with my Directv setup so each user could Stop/Start/Record programming from their own remote. Unless I'm doing something wrong, I can only perform DVR control functions from the real DVR. I can view recorded programming on the non-DVR STBs but pressing record for a live broadcast or trying to select a show to record from the guide doesn't work.
I have the ActiontecGen2 MOCA connected MI424WR router, three HD STBs (Motorola 7000), one standard definition STB and the DVR.

Tomd514 wrote:
We just converted from Directv (three DVRs) to FIOS TV and am hoping I didn't make a huge mistake: The sales agent I spoke to said that the Multi-room DVR (Motorola QIP-7216-1) and non-DVR STB would enable me to get the same features I had with my Directv setup so each user could Stop/Start/Record programming from their own remote. Unless I'm doing something wrong, I can only perform DVR control functions from the real DVR. I can view recorded programming on the non-DVR STBs but pressing record for a live broadcast or trying to select a show to record from the guide doesn't work.
I have the ActiontecGen2 MOCA connected MI424WR router, three HD STBs (Motorola 7000), one standard definition STB and the DVR.
As you've found, you can only create recordings from the DVR. If you want each room to have the ability to schedule recordings, then you need a separate DVR in each room.
The FiOS Motorola DVRs cannot access recordings stored on other DVRs.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

Multi room DVR freezes when paused

Multi room DVR freezes when paused and won't play the show unless you change the channel. Unless you are recording that show, you can't go back to the point at which it was initially paused.

Sorry to hear about your box problems. Pull up the menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then AUTO FIX COMMON DVR PROBLEMS. If you are still having this trouble, please send me a private message.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Why isn't there an option to record future shows using the HD box linked to a Multi room DVR setup?

I have a multi room DVR in my livingroom and HD boxes in my 2 bedrooms. Currently if you are viewing a program on one of the HD boxes you are able to record the live program you are viewing as the HD box will enable your DVR to record that show.
Why hasn't FIOS enabled the settop boxes that are part of a multi room DVR setup to be able to record future shows? Needless to say, if I am lying in bed at night and see something in the program guide airing at a future date I really don't want to get out of bed and walk to the living room, turn on the TV and DVR and then program that new recording.
If I have missed something and you can do this please let me know. Otherwise FIOS should add this to their customer's wish list and enable recording for future times on the HD boxes that are part of your multi room DVR system!

You can already do that. Highlight the show in the guide and press the record button. You should get a pop up with the option to Set Reminder or Record on your DVR. If it doesn't check your DVR to ensure that availability is extended to the STB you are using.

2 dvrs or single multi room dvr???

i currently have one DVR set up for multi room $19.99 and one standardt STB $4.99. My wife tapes tons of standard programs and watches them all in the bedroom on the STB (non HD TV there). This of course limits what i can watch on the good HD DVR in the family room on the HDTV. I'm thinking of upgrading the HD DVR to the new 500gb (black one) to take advantage of the new IMG and getting a second DVR for my wife in the bedroom, unless there is something i'm not doing right or something in the new IMG to enable the multi room DVR to allow me to watch programs on the HD DVR while two others are recording? if I do the 2 DVR set up (one standard and one HD) whats this cost?

Verizon doesn't distribute SD boxes any more ... just HD DVR, HD STB, and a digital adapter (which is SD but doesn't have the guide or the ability to do on demand or multiroom DVR). You can use an HD box with an SD TV.
Anyhow to your question ... it's one of preference. The 7232 500GB DVR can be run in multiroom DVR allowing you to watch one channel and record another while someone else is watching a DVR program, or record two channels and watch one on the local TV (and I believe also one on a remote STB).
Difference with two DVR's is the ability to record 4 shows simultaneously (and still be watching two from the DVR's) vs the single setup which is record 2 shows and watch one on each TV.
So, for two DVR's, I believe it's 14.99 each.
For one DVR multi-room and your current SD box $19.99 and $4.99
For one DVR multi-room and an SD box $19.99 and $9.99 (although at one point verizon had a DVR bundle which dropped the latter to $7.99).
Another option ... and this is what I'm doing in my house with 4 STB's is 2 DVR's and 2 HD STB's with multi-hub enabled (multi-hub is basically multiroom with the new 1.9a IMG which makes all DVR's accessible from any box). Cost $19.99 for the first DVR, two HD STB's roughly $6 each (DVR bundled discount), and a regular DVR at $14.99. In your scenario with two DVR's -- $19.99 and $14.99 and you have the best of both worlds.
Recommendation -- one HD DVR multiroom and one HD STB bundled unless you need more the two tuners.

Multi-room DVR and DVR

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