Multi room dvr not working in other rooms

My mr dvr is not working in any of my other rooms. It has never worked. I just don't have the time to sit on the phone with tech support.
I have 3 other sd stb in other rooms and I have programs recorded on the dvr that are not in H. So shouldn't i be able to watch these in the other rooms?
When I look at my Fios TV info online it states this "Your STB record cannot be found."
any help would be appreciated
Solved!
Go to Solution.

It is listed on my bill under TV additional services. " home media dvr- high definition" is this just for the actual DVR unit? Do I have to pay for the unit and then pay an additional amount for special programing? If so why wouldn't I have opted for the regular DVR instead of the Multi room dvr? I guess I will be spending most of my night on the phone with verizon!!!!
thanks for your help.

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