Multi room DVR not working on other STBs

I can not get my DVR to play recorded programs on any STB except the one with the DVR. I have called tech support numerous times. I unplugged the cables and turned on and off the router multiple tuimes. I have rebooted the STB at least ten times. I have been hung up on by tech support once. It is very frustrating that I am paying $20-30 per month for a service I can not use.

Sorry you are having difficulty with your DVR. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue
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Multi room dvr not working in other rooms

My mr dvr is not working in any of my other rooms. It has never worked. I just don't have the time to sit on the phone with tech support.
I have 3 other sd stb in other rooms and I have programs recorded on the dvr that are not in H. So shouldn't i be able to watch these in the other rooms?
When I look at my Fios TV info online it states this "Your STB record cannot be found."
any help would be appreciated
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It is listed on my bill under TV additional services. " home media dvr- high definition" is this just for the actual DVR unit? Do I have to pay for the unit and then pay an additional amount for special programing? If so why wouldn't I have opted for the regular DVR instead of the Multi room dvr? I guess I will be spending most of my night on the phone with verizon!!!!
thanks for your help.

Multi room dvr not working

I signed up for Home Media DVR, however, I have never been able to view recorded programs from the other tv. After a VERY lengthy phone call with tech support the problem remains unchanged. They had me unplug every set top box and the router and then power them back. They also did several remote system re-sets... No luck.
The phone call ended with Tech support mistakenly claiming that my router wasn't working (the actual problem with the router was that the wireless settings changed when they asked me to re-set it). I figured this out on my own, after hanging up. So, they sent out a new router, which actually doesn't work. All lights come on as expected except the "internet" light is orange instead of green.
Anyway, the old router is working fine but I can't get the multi room dvr to work. I saw another post where a Verizon rep replied that they "waived their magic wand" and the problem was resolved! Still got that magic wand??
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Hello. I can do a deep dive for you. Please Message me your Tele# so I can check our system and assure your hub is properly setup for MR DVR. I will assist you in getting this resolved right away.
Joe D
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

Multi-Room DVR not working since update other day

I am unable to watch recorded programs in remote locations. Playback only works in the room with the DVR. I am able to access DVR menu and programs, when I attemp playback, program immediately freezes and stops playing. Eveverything was fine until after the update the other night. I assumed that any programs recorded after the update would work without issue, but they are not either. I've tried unplugging units, using the "quick fix" feature on Verizon's site and through the set-top box, to no avail. Any suggestions?

McNyk wrote:
I am unable to watch recorded programs in remote locations. Playback only works in the room with the DVR. I am able to access DVR menu and programs, when I attemp playback, program immediately freezes and stops playing. Eveverything was fine until after the update the other night. I assumed that any programs recorded after the update would work without issue, but they are not either. I've tried unplugging units, using the "quick fix" feature on Verizon's site and through the set-top box, to no avail. Any suggestions?
Been having same exact problem since last weeks software update. Must resolve soon... #frustrating
(Thankfully my TiVo is my primary dvr)

Multi-room DVR not deleting recording after it was watched from another room.

DVR records and deletes any program fine - as long as it was watched from the DVR.
I try and delete a recording that was watched from another box and it errors with a message similar to "recording is being watched from another box."
I have to wait about a week or two to delete. We're now placing bets as to what the magical day will be when we can delete a specific recording.
Upgraded 2 weeks ago from the old silver DVR to a new black DVR. I was positive the new DVR would resolve the issue - wrong.
I read in: http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Can-t-delete-shows-off-of-DVR/td-p/428933 that if I watch another recording, I'll be able to delete the first recording - will try that tonight.
Still, even if that works, it's still irritating. Any ideas?

Mangor wrote:
DVR records and deletes any program fine - as long as it was watched from the DVR.
I try and delete a recording that was watched from another box and it errors with a message similar to "recording is being watched from another box."
TO delete a recording from another box when you are done you must either let the recording complete and move you bck to live TV, or, easier, when you click on the particular show you are watching first click on "Stop the Recording" or whateversimilar to that it says that means STOP. Once the recording stops, then click on the show again and click on "delete"
Works for me. In other words you can't delete a show on another DVR until you first stop it.
starrin

HELP multi media dvr not working

TECH SUPPORT HAS TRIED EVERYTHING AND I HAVE TRIED EVERYTHING ........READY TO GIVE IT BACK CAN SOMEONE HELP.......STRANGE THING IS RECORDED SHOWS SHOW UP BUT THERE NOT MINE AND THEN DISAPPEAR....HELP

Hi...I'm Constance from Verizon Support, if you still need help shoot me a private message including home telephone or Verizon account id so we can begin to address your issue. Thanks
Constance
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Multi-room DVR and router location

My multi-room DVR was working fine and so was the Internet, but the only problem was that the wireless Internet signal was too weak for my computer's location. I was told by 2 different Verizon tech support people that I could move the router upstairs and the multi-room DVR would still work, even though the actual multi-room DVR is still downstairs.
So far, the multi-room DVR is not working, but the Internet is and the wireless signal is much stronger for my computer.
Does anybody know if there is a way to move the router and not have it directly connected to the multi-room DVR?

I had a similar problem recently with my MR-DVR. I made some changes to my Routers Configuration which required a power cycle. Afterwards my STB and DVR still worked fine, but the STB could not find the MR-DVR. I had to reboot the MRDVR and STB to get everything back in sync.
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New HD Multi Room DVR Issues (AV Syncing & DVR Error Message)

I recently upgraded our Multi Room DVR to the new HD compatible box. To date, we have had no problems with our Samsung which is hooked up to the primary DVR in our Family Room, the issue is with our 20" LG in the bedroom, which is hooked up to the new box.
The issues are:
1. Audio/Video Syncing - After watching a live program for a while the AV syncing becomes an issue. I find this mainly on HD channels, but it will also happen on the non HD channels as well.
2. 'No DVR Signal' - When watching a recorded HD program on the new box, we have gotten the a communication error message toward the end of the show. The only choice that the message gives us is to select OK, which stops the recording and takes us back to the main playback menu. When we try and fast forward to the part of the show where we got the message, the picture freezes and we can not watch any longer.
I have talked with Verizon and, initially, I thought that it was an issue with the activation since it happened the first night that we got the box, however, it has now happened twice in the same week.
I will say that we did not have this issue with the standard STB Multi Room DVR, it worked fine.
Sorry, if this issue has been discussed already...

TimSykes wrote:
mpruet wrote:
I recently upgraded our Multi Room DVR to the new HD compatible box. To date, we have had no problems with our Samsung which is hooked up to the primary DVR in our Family Room, the issue is with our 20" LG in the bedroom, which is hooked up to the new box.
The issues are:
1. Audio/Video Syncing - After watching a live program for a while the AV syncing becomes an issue. I find this mainly on HD channels, but it will also happen on the non HD channels as well.
2. 'No DVR Signal' - When watching a recorded HD program on the new box, we have gotten the a communication error message toward the end of the show. The only choice that the message gives us is to select OK, which stops the recording and takes us back to the main playback menu. When we try and fast forward to the part of the show where we got the message, the picture freezes and we can not watch any longer.
I have talked with Verizon and, initially, I thought that it was an issue with the activation since it happened the first night that we got the box, however, it has now happened twice in the same week.
I will say that we did not have this issue with the standard STB Multi Room DVR, it worked fine.
Sorry, if this issue has been discussed already...
1) I have not seen or heard about this issue yet.
2) This is a knows issue and they have a fix that will be rolled out on image 1.7 on the STB. And that should be out in the next few weeks.
Hey Thanks Tim for the update. The "Unable to Locate Hub" nag is really getting me. If Verizon fixes that issue I would be able to live with the other issues. I love the service except for the nag. It's a real killer to try and watch a show and the nag comes up.

Multi Room DVR Problem

Recently had FIOS TV installed and all was working fine until last night. We have the multi-room DVR and have 3 other HD boxes that were able to access the DVR.
Last night, one of the three HD boxes gave me an error when I tried to access the DVR and said it could not access the DVR.
I unplugged both the DVR and the HD box. Now, not only cannot I not access the DVR, the TV guide also does not work (i.e. does not give me any listings, just that info is not available) and also no access on VOD.
Any ideas?

Is your internet connection working? The router is what provides guide information to the TVs over the coax cable using MOCA. It sounds like you might have lost your MOCA signal.

Multi room DVR is not working in the other rooms

I have a multi room DVR box in the living room and 3 standard boxes in the other rooms. I used to could be able to watch my recorded shows in all rooms but now I am not able to. I am only able to watch it in the living room. This was the main reason why I got the multi room DVR plan was to have the luxury watching in other rooms. Can someone please assist?

jbren wrote:
I repeatedly have problems with playback on my STB's. Go thru all the motions, inhouse agent, fix multi room dvr problems. Unplug unit, unplug dvr, etc. etc. etc. The DVR'd show will play on the DVR but not on the STB's. What's up with that?
Sorry to hear the auto fix suggested early did not fix your problem. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
Anthony_VZ
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Guide not working properly on newly activated HD Multi-room DVR

I activiated an HD Multi Room DVR and an HD STB today. Both activations went thru (despite having to do the DVR manually) and the guide is working on the HD STB but not on the DVR. I can get all the channels if I use the channel +/- buttons but if I use the guide and access the channels that way, there are some that come up Channel Not Available with code 0881. I've tried the on screen troubleshooting and called tech support and he had me uplug the power cord from the DVR, wait and then plug it back in...still doesn't work. The tech thought it might be the splitter but I don't know which one he means...there are two outside and one inside. I'm not sure he's right ayway since I'm not having any issues with any other TVs or the internet. I even tried the DVR box on the TV in the family room and it didn't work there either. I had an HD DVR that wasn't multi-room and decided to get the multi-room but now I wish I hadn't. I didn't have any problems with the non-multi room unit. HELP!

I had the same problem. I had to go online at verizon selfinstall and activate my service. I was given an activation code when I switched out my old boxes for new ones, at a Fios store. I have one HD Multiroom DVR, one HD box and one STD box. There was no menu on any of the boxes, until I activated the account. Then the boxes would not share, so I called tech and they had to activate the boxes once again. Then in the DVR menu, I had to refresh the DVR. Then all programs from the Multiroom DVR showed up on my other boxes.
Hope this helps

New to FIOS TV Multi-room DVR - Should I be able to use DVR functions from the other HD STBs?

We just converted from Directv (three DVRs) to FIOS TV and am hoping I didn't make a huge mistake: The sales agent I spoke to said that the Multi-room DVR (Motorola QIP-7216-1) and non-DVR STB would enable me to get the same features I had with my Directv setup so each user could Stop/Start/Record programming from their own remote. Unless I'm doing something wrong, I can only perform DVR control functions from the real DVR. I can view recorded programming on the non-DVR STBs but pressing record for a live broadcast or trying to select a show to record from the guide doesn't work.
I have the ActiontecGen2 MOCA connected MI424WR router, three HD STBs (Motorola 7000), one standard definition STB and the DVR.

Tomd514 wrote:
We just converted from Directv (three DVRs) to FIOS TV and am hoping I didn't make a huge mistake: The sales agent I spoke to said that the Multi-room DVR (Motorola QIP-7216-1) and non-DVR STB would enable me to get the same features I had with my Directv setup so each user could Stop/Start/Record programming from their own remote. Unless I'm doing something wrong, I can only perform DVR control functions from the real DVR. I can view recorded programming on the non-DVR STBs but pressing record for a live broadcast or trying to select a show to record from the guide doesn't work.
I have the ActiontecGen2 MOCA connected MI424WR router, three HD STBs (Motorola 7000), one standard definition STB and the DVR.
As you've found, you can only create recordings from the DVR. If you want each room to have the ability to schedule recordings, then you need a separate DVR in each room.
The FiOS Motorola DVRs cannot access recordings stored on other DVRs.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

My Multi Room DVR has stopped working on ONE BOX ONLY

I have spent roughly 1 1/2 hours on the phone with tech support and would rather not continue that. I have an 3 HD STB's in my house and 1 HD DVR. For as long as I have had the service all the boxes could access the multi room dvr. On Sunday I could not get the RedZone channel to work on the TV in my living room. After numerous resets and reprogramming the redzone finally came back. However, the STB could not access the MRDVR. So I called FiOS again and they determined the box needed to be replaced. I received the new box today, hooked it up, and everything is working EXCEPT the multi room DVR feature!
Is there any way to fix this without going through numerous resets on the phone with FiOS tech support?
Thanks!

menu > customer support > in home agent = multiroom dvr troubleshooter. that normally fixes mine.

Is it really necessary for me to replace my STB 7100 series with this new multi-room DVR?

I just wanted to know other people's opinions on this because so far, I'm leaving my existing setup alone. I was looking on line to see what upgrades may be available to me and the multi-room DVR is one of them, which now I see is not only available to just new customers.
But here are some of the reasons for my hesitance about switching:
- I never record anything and I never will. People say "never say never" but that's one "never" statement that I make pretty confidently.
- I only have one TV in my house, just in the living room.
So I guess my question is, "What would I gain, if anything?" Or would getting that new DVR be good preparation for further upgrades in the TV Guide Display?
As long as I can watch my TV and all the basics are working as they should, that's really all that matters to me.
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Based on your comments you don't need a DVR.
However if you were to decide to get one you only should get a HD DVR. The multi-room is a software feature, not different hardware, that can be enable if you ever setup an additional stb for another room. The multi-room feature is an additional $4 over the price of the DVR.

Remote not working on dvr but works on other boxes

I have a Dvr box in the back of the house, It was working fine today earlier. I went back in the room and poof the remote dosent work on the box. It still works the tv. So I took it out to the other boxes in the house and it works fine on the other boxes.So I took both remotes from the other boxes and tried to use them on my dvr box. Again no response. the remote lights up when I press the button. Soooooo, I had recently switched the dvr box out for a new one. I have not sent it back yet so I have 2 working boxes. The issue I had last week was not box related so both boxes work fine. I tried swapping out the current box for the old box. Same thing,the remote will not work on it.Other remotes will not work on it yet this remote to the dvr box works every other box in the house. What happened? Did I lock the box somehow? or what can I do? The remote is working , just nt on the box in my room.Could it have to to with the signal being sent ot the box? I dont know its a mystery.

jmich619 wrote:
I took the box from the living room, both box and remote were working fine. Mov ed it to my room and now the remote will not operate the box, it wil manually operate, but no remotes are working boxes in this one room, how does that happen
My guess would be IR interference from the TV.
Trying moving the STB away from the TV as far as you can, off the the side. Or if the STB is below the TV, try putting some kind of shield between the bottom of the TV and the STB. The objective here is to try to shield the IR sensor in the STB from any IR emitted from the TV.
IR interference from the TV is a known problem, there are lots of threads here on the Forums about this. Frequently this will occur if the TV is set to a very vivid video setting. But then again this issue frequently disappears after the TV has been on for some minutes.
Another possibility is IR interference from some other device in close proximity to the STB. So what other electronic devices are nearby?
Just a guess, but try moving or shielding the STB and see if there is a difference.
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

Multi room DVR not working on other STBs

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