Multi-Room DVR not working since update other day

I am unable to watch recorded programs in remote locations. Playback only works in the room with the DVR. I am able to access DVR menu and programs, when I attemp playback, program immediately freezes and stops playing. Eveverything was fine until after the update the other night. I assumed that any programs recorded after the update would work without issue, but they are not either. I've tried unplugging units, using the "quick fix" feature on Verizon's site and through the set-top box, to no avail. Any suggestions?

McNyk wrote:
I am unable to watch recorded programs in remote locations. Playback only works in the room with the DVR. I am able to access DVR menu and programs, when I attemp playback, program immediately freezes and stops playing. Eveverything was fine until after the update the other night. I assumed that any programs recorded after the update would work without issue, but they are not either. I've tried unplugging units, using the "quick fix" feature on Verizon's site and through the set-top box, to no avail. Any suggestions?
Been having same exact problem since last weeks software update. Must resolve soon... #frustrating
(Thankfully my TiVo is my primary dvr)

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Multi room dvr not working

I signed up for Home Media DVR, however, I have never been able to view recorded programs from the other tv. After a VERY lengthy phone call with tech support the problem remains unchanged. They had me unplug every set top box and the router and then power them back. They also did several remote system re-sets... No luck.
The phone call ended with Tech support mistakenly claiming that my router wasn't working (the actual problem with the router was that the wireless settings changed when they asked me to re-set it). I figured this out on my own, after hanging up. So, they sent out a new router, which actually doesn't work. All lights come on as expected except the "internet" light is orange instead of green.
Anyway, the old router is working fine but I can't get the multi room dvr to work. I saw another post where a Verizon rep replied that they "waived their magic wand" and the problem was resolved! Still got that magic wand??
Solved!
Go to Solution.

Hello. I can do a deep dive for you. Please Message me your Tele# so I can check our system and assure your hub is properly setup for MR DVR. I will assist you in getting this resolved right away.
Joe D
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

Multi room dvr not working in other rooms

My mr dvr is not working in any of my other rooms. It has never worked. I just don't have the time to sit on the phone with tech support.
I have 3 other sd stb in other rooms and I have programs recorded on the dvr that are not in H. So shouldn't i be able to watch these in the other rooms?
When I look at my Fios TV info online it states this "Your STB record cannot be found."
any help would be appreciated
Solved!
Go to Solution.

It is listed on my bill under TV additional services. " home media dvr- high definition" is this just for the actual DVR unit? Do I have to pay for the unit and then pay an additional amount for special programing? If so why wouldn't I have opted for the regular DVR instead of the Multi room dvr? I guess I will be spending most of my night on the phone with verizon!!!!
thanks for your help.

Multi room DVR not working on other STBs

I can not get my DVR to play recorded programs on any STB except the one with the DVR. I have called tech support numerous times. I unplugged the cables and turned on and off the router multiple tuimes. I have rebooted the STB at least ten times. I have been hung up on by tech support once. It is very frustrating that I am paying $20-30 per month for a service I can not use.

Sorry you are having difficulty with your DVR. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue
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Fern1 wrote:
I have been using photoshop CS5 within Aperture for over a year now.
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Multi-Room DVR not working since update other day

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