Multi Room DVR will not record...only has option to get "Reminder "

Hi,
I am new to the forum and we just got verizon fios installed. We have a multi room DVR along with 2 HD set top boxes. When you go to the menu and hit Record to record a show, it says "you can't set a reminder for a show in progress". I don't want a reminder, I want to record it.
Also, when you try to set up the DVR to routinely record a weekly show, it only lets you set a reminder. Again, I don't want a reminder, I want to record.
I have tried this with the MR DVR and also the 2 HD set top boxes just to make sure I was using the right one. They all say the same thing.
Why can't I record onto my DVR? Please help!
Thanks.
Solved!
Go to Solution.

KevinSohila wrote:
I am new to the forum and we just got verizon fios installed. We have a multi room DVR along with 2 HD set top boxes. When you go to the menu and hit Record to record a show, it says "you can't set a reminder for a show in progress". I don't want a reminder, I want to record it.
You can only setup recordings from the DVR (QIP6416 or QIP7216). At this time, it is not possible to create or delete recordings remotely from the other set-top boxes.
The reminder feature is only found on the non-DVR boxes. Only the QIP6416 and QIP7216 DVRs offer the option to record. The model number is written on the front of the box.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

Similar Messages

Multi room DVR is not working in the other rooms

I have a multi room DVR box in the living room and 3 standard boxes in the other rooms. I used to could be able to watch my recorded shows in all rooms but now I am not able to. I am only able to watch it in the living room. This was the main reason why I got the multi room DVR plan was to have the luxury watching in other rooms. Can someone please assist?

jbren wrote:
I repeatedly have problems with playback on my STB's. Go thru all the motions, inhouse agent, fix multi room dvr problems. Unplug unit, unplug dvr, etc. etc. etc. The DVR'd show will play on the DVR but not on the STB's. What's up with that?
Sorry to hear the auto fix suggested early did not fix your problem. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

MBP will not start, only has 99Mb free

Hello, I am trying to fix a friends Macbook Pro, which will not start. The logo appears with the spinning cog, but nothing else - it can stay on this screen for hours. I tried to reinstall Tiger, and then discovered that it only has 99Mb free, and Tiger needs more space.
I can access Terminal, but I am not familiar with UNIX to be able to do anything there. Is there a way of accessing the hard disk via my own iMac or wife's MBP through Firewire so we can delete something. I guess Target mode will not work, as there is not enough space to start the OS. Any help appreciated.
Our friends MBP is one of the original, 1.8Ghz Core Duo with 512Mb RAM.

The computer will probably still boot up in TD mode, Simon, even though it can't boot the Mac.
When used as the boot disk the computer needs plenty of free space to set up virtual memory areas and the like. That is one of the reasons why you should always make sure that there are always quite a few Gigabytes free for safe operation (Never let it get below 10% free space and try to maintain around 20% or more if, for example, you ever burn video, or other very large files).
TD mode essentially turns the computer into just another external HD, and the process occurs before it really needs to make use of the internal drive in the boot cycle.
So give it a go (just hold down "t" while starting the MBP). Your iMac should then see it as a second, external, HD.
Don't try and install any OS until you have cleared LOTS of space - 50 Gig or more in a situation like this where many of the files themselves will have become badly fragmented (because the normal OSX processes for defragging can't operate when a drive gets this full) . In fact I'd STRONGLY suggest that you back up or clone the entire drive to an external, or to another computer, wipe the internal, and only then start putting things back on. Otherwise you will have horrendous levels of free space fragmentation.
Cheers
Rod

Multi-room DVR and router location

My multi-room DVR was working fine and so was the Internet, but the only problem was that the wireless Internet signal was too weak for my computer's location. I was told by 2 different Verizon tech support people that I could move the router upstairs and the multi-room DVR would still work, even though the actual multi-room DVR is still downstairs.
So far, the multi-room DVR is not working, but the Internet is and the wireless signal is much stronger for my computer.
Does anybody know if there is a way to move the router and not have it directly connected to the multi-room DVR?

I had a similar problem recently with my MR-DVR. I made some changes to my Routers Configuration which required a power cycle. Afterwards my STB and DVR still worked fine, but the STB could not find the MR-DVR. I had to reboot the MRDVR and STB to get everything back in sync.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

My Multi Room DVR has stopped working on ONE BOX ONLY

I have spent roughly 1 1/2 hours on the phone with tech support and would rather not continue that. I have an 3 HD STB's in my house and 1 HD DVR. For as long as I have had the service all the boxes could access the multi room dvr. On Sunday I could not get the RedZone channel to work on the TV in my living room. After numerous resets and reprogramming the redzone finally came back. However, the STB could not access the MRDVR. So I called FiOS again and they determined the box needed to be replaced. I received the new box today, hooked it up, and everything is working EXCEPT the multi room DVR feature!
Is there any way to fix this without going through numerous resets on the phone with FiOS tech support?
Thanks!

menu > customer support > in home agent = multiroom dvr troubleshooter. that normally fixes mine.

Multi room dvr not working in other rooms

My mr dvr is not working in any of my other rooms. It has never worked. I just don't have the time to sit on the phone with tech support.
I have 3 other sd stb in other rooms and I have programs recorded on the dvr that are not in H. So shouldn't i be able to watch these in the other rooms?
When I look at my Fios TV info online it states this "Your STB record cannot be found."
any help would be appreciated
Solved!
Go to Solution.

It is listed on my bill under TV additional services. " home media dvr- high definition" is this just for the actual DVR unit? Do I have to pay for the unit and then pay an additional amount for special programing? If so why wouldn't I have opted for the regular DVR instead of the Multi room dvr? I guess I will be spending most of my night on the phone with verizon!!!!
thanks for your help.

Multi room dvr not working

I signed up for Home Media DVR, however, I have never been able to view recorded programs from the other tv. After a VERY lengthy phone call with tech support the problem remains unchanged. They had me unplug every set top box and the router and then power them back. They also did several remote system re-sets... No luck.
The phone call ended with Tech support mistakenly claiming that my router wasn't working (the actual problem with the router was that the wireless settings changed when they asked me to re-set it). I figured this out on my own, after hanging up. So, they sent out a new router, which actually doesn't work. All lights come on as expected except the "internet" light is orange instead of green.
Anyway, the old router is working fine but I can't get the multi room dvr to work. I saw another post where a Verizon rep replied that they "waived their magic wand" and the problem was resolved! Still got that magic wand??
Solved!
Go to Solution.

Hello. I can do a deep dive for you. Please Message me your Tele# so I can check our system and assure your hub is properly setup for MR DVR. I will assist you in getting this resolved right away.
Joe D
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

Why isn't there an option to record future shows using the HD box linked to a Multi room DVR setup?

I have a multi room DVR in my livingroom and HD boxes in my 2 bedrooms. Currently if you are viewing a program on one of the HD boxes you are able to record the live program you are viewing as the HD box will enable your DVR to record that show.
Why hasn't FIOS enabled the settop boxes that are part of a multi room DVR setup to be able to record future shows? Needless to say, if I am lying in bed at night and see something in the program guide airing at a future date I really don't want to get out of bed and walk to the living room, turn on the TV and DVR and then program that new recording.
If I have missed something and you can do this please let me know. Otherwise FIOS should add this to their customer's wish list and enable recording for future times on the HD boxes that are part of your multi room DVR system!

You can already do that. Highlight the show in the guide and press the record button. You should get a pop up with the option to Set Reminder or Record on your DVR. If it doesn't check your DVR to ensure that availability is extended to the STB you are using.

Guide not working properly on newly activated HD Multi-room DVR

I activiated an HD Multi Room DVR and an HD STB today. Both activations went thru (despite having to do the DVR manually) and the guide is working on the HD STB but not on the DVR. I can get all the channels if I use the channel +/- buttons but if I use the guide and access the channels that way, there are some that come up Channel Not Available with code 0881. I've tried the on screen troubleshooting and called tech support and he had me uplug the power cord from the DVR, wait and then plug it back in...still doesn't work. The tech thought it might be the splitter but I don't know which one he means...there are two outside and one inside. I'm not sure he's right ayway since I'm not having any issues with any other TVs or the internet. I even tried the DVR box on the TV in the family room and it didn't work there either. I had an HD DVR that wasn't multi-room and decided to get the multi-room but now I wish I hadn't. I didn't have any problems with the non-multi room unit. HELP!

I had the same problem. I had to go online at verizon selfinstall and activate my service. I was given an activation code when I switched out my old boxes for new ones, at a Fios store. I have one HD Multiroom DVR, one HD box and one STD box. There was no menu on any of the boxes, until I activated the account. Then the boxes would not share, so I called tech and they had to activate the boxes once again. Then in the DVR menu, I had to refresh the DVR. Then all programs from the Multiroom DVR showed up on my other boxes.
Hope this helps

Multi-Room DVR Questions - switching to Fios

I am getting ready to make the switch to Verizon Fios and have lots of questions.
I am going to get a Multi-Room DVR and either 2 or 3 set-top boxes.
I have 4 tv's: A -Main (Living room) TV is STD-Def, B - Bedroom TV is Hi-Def 1080p, C - Bedroom TV is 720P, D - Other TV - STD Def .
1. Does it matter which TV I hook up the Multi-Room DVR to?
2. Can I record in STD-Def and then play back on the Hi-Def TV?
3. Can I record in Hi-Def and and then play back on the STD-Def TV?
4. Are the STB's the same for STD-Def and HD (in case I want to swich where I have the DVR)?
4a. If not, is ther a charge if I change the box from STD to HD?
5. Will I be able to watch any channels on a TV that has no STB or DVR?
6. What DVR functions are available on the STB's?
Play, Pause, FF, Rew? What about controlling the recording of shows?
9. Is there a "higher capacity" Multi-room DVR, and how do I get one?
7. What is the capacity of the multi-room DVR?
8. Can I add an external hard drive?
Thanks in advance for your help.
Regards,
Rich_L

Further qualifying a few items below ...
mphare wrote:
Additional Comment below
Anthony_VZ wrote:
1. Does it matter which TV I hook up the Multi-Room DVR to? No it does not.
2. Can I record in STD-Def and then play back on the Hi-Def TV? Yes
3. Can I record in Hi-Def and and then play back on the STD-Def TV? Yes but will be in a smaller box in the middle of the screen
4. Are the STB's the same for STD-Def and HD (in case I want to swich where I have the DVR)? Verizon only uses HD boxes now and will work with SD televisions. Verizon used to have SD boxes and last time I checked still had the basic SD terminal adapters -- these adapters do not support the guide or other expanding STB features including remote DVR access or on-Demand.
4a. If not, is ther a charge if I change the box from STD to HD? N/A
5. Will I be able to watch any channels on a TV that has no STB or DVR? If your TV has a QAM digital tuner you can watch the local stations only (channels 2-49)
6. What DVR functions are available on the STB's? You can pause and rewind live TV. You can set up a schedule to record all your favorite shows in advance so you don't have to set it back up every week. You can extend recording at the begining or end of show. You can set priority of shows incase there is a scheduling conflict. You can set a show to be protected so its only erased if you manually erase it. You can set how many episodes to keep. You can set whether to record either new episodes, repeats, or both. Pause and rewind live TV feature is on the DVR box only, not on the other STB's. You can pause and rewind DVR playback on these other boxes, but not live TV. Note also that you need to be in an area which has the newer IMG 1.9 to be able to setup recordings from remote STB's and/or extend a recording as these are new features in IMG 1.9.
9. Is there a "higher capacity" Multi-room DVR, and how do I get one? If you are not provided one at installation (depends if they are in stock or not) it can be ordered from out htttp://verizon.com/fiostvcentral website
It costs an additional $40 to order a 500 GB DVR if one is not provided at time of installation. I would hold out for one at that time so you don't have to pay the $40. You may be able to forgo the $40 upcharge if you can take your 160 GB DVR to a Verizon store and exchange it there (it they have the 500 GB DVR to exchange). I would ask for the 500GB DVR at installation and make sure they can provide it before accepting it.
7. What is the capacity of the multi-room DVR? 160gb for existing DVR 500gb for expanded DVR
8. Can I add an external hard drive? The set top boxes running IMG 1.9 have this capability. 1.9 is still in its initial stages of deployment and not in most areas.
I hope this answers your questions you had.

New HD Multi Room DVR Issues (AV Syncing & DVR Error Message)

I recently upgraded our Multi Room DVR to the new HD compatible box. To date, we have had no problems with our Samsung which is hooked up to the primary DVR in our Family Room, the issue is with our 20" LG in the bedroom, which is hooked up to the new box.
The issues are:
1. Audio/Video Syncing - After watching a live program for a while the AV syncing becomes an issue. I find this mainly on HD channels, but it will also happen on the non HD channels as well.
2. 'No DVR Signal' - When watching a recorded HD program on the new box, we have gotten the a communication error message toward the end of the show. The only choice that the message gives us is to select OK, which stops the recording and takes us back to the main playback menu. When we try and fast forward to the part of the show where we got the message, the picture freezes and we can not watch any longer.
I have talked with Verizon and, initially, I thought that it was an issue with the activation since it happened the first night that we got the box, however, it has now happened twice in the same week.
I will say that we did not have this issue with the standard STB Multi Room DVR, it worked fine.
Sorry, if this issue has been discussed already...

TimSykes wrote:
mpruet wrote:
I recently upgraded our Multi Room DVR to the new HD compatible box. To date, we have had no problems with our Samsung which is hooked up to the primary DVR in our Family Room, the issue is with our 20" LG in the bedroom, which is hooked up to the new box.
The issues are:
1. Audio/Video Syncing - After watching a live program for a while the AV syncing becomes an issue. I find this mainly on HD channels, but it will also happen on the non HD channels as well.
2. 'No DVR Signal' - When watching a recorded HD program on the new box, we have gotten the a communication error message toward the end of the show. The only choice that the message gives us is to select OK, which stops the recording and takes us back to the main playback menu. When we try and fast forward to the part of the show where we got the message, the picture freezes and we can not watch any longer.
I have talked with Verizon and, initially, I thought that it was an issue with the activation since it happened the first night that we got the box, however, it has now happened twice in the same week.
I will say that we did not have this issue with the standard STB Multi Room DVR, it worked fine.
Sorry, if this issue has been discussed already...
1) I have not seen or heard about this issue yet.
2) This is a knows issue and they have a fix that will be rolled out on image 1.7 on the STB. And that should be out in the next few weeks.
Hey Thanks Tim for the update. The "Unable to Locate Hub" nag is really getting me. If Verizon fixes that issue I would be able to live with the other issues. I love the service except for the nag. It's a real killer to try and watch a show and the nag comes up.

FIOS TV Multi Room DVR

Has anyone else been hung up on after - 10/24 my main tv screen goes blank and they send a replacement box - 10/29 upon return from business trip I learn that new box dropped all 27 hours of recorded programming and reflects no shows to record - this is contrary to the Represenation when I signed up in June - i was told multi room DVR would store this information if a box needed replacement - I plugged old box back in and informed technical support and billing that once i watched the 27 hours of recorded prorgammming I would leave if they would not give me two months free - Billing supervisor HUNG UP ON ME MID SENTENCE - I sat down for dinner after 60 minutes on the phone
when I turned TV back on screen is blank but I get sound - this was problem causing my wife to ask for new box - shipped 10/24
new technical support person said my blank screen meant my box was dead, duh that is why they sent new box in first place - new billing person offered me one day credit as it was first time I compained box was not working - she had no record of Oct 24 shipment of new box - Supervisor asked why I disconnected last call - Customer Retention Department in DC closes at 9pm - how ironic, I am offered direct line to call them in the AM between 8am and 9pm. - there is no way to get Customer Retention to actually speak with a customer directly about retaining them, the onus is on the customer to be retained.
Veriszon customer service is an oxymoron...

Hi SedgwickNW,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Why can't I get a straight answer re: Multi Room DVR and HD Boxes

A rep that I spoke w/ on the phone and the website tells me that the HD set top boxes are not compatiable w/ the Multi Room DVR. But they are working on it. A rep I chatted w/ today told me they definitely WILL work together. Why can't I get a straight answer?? And what IS the correct answer? I want to switch to FIOS and I really like the Multi Room DVR option, but I don't want my 1 of my 2 main TVs to be w/o HD. And since the Multi Room Box is HD why wouldn't it be compatiable w/ the HD boxes??
Does anyone know what's going on w/ this?? Thanks!

Joe01880,
And that info is out of date, whether it is on Verizon's website or not. If you have the latest level of the IMG (1.6), then, as confirmed one post above yours, that the HD STB is now supported, and works. This has been posted in multiple posts on multiple forums, so I believe that it is accurate. But I do not have the 1.6 level so I cannot confirm that personally, I can only repeat what other posters in this and other forums have said. For example:
http://www.dslreports.com/forum/r21081661-Multiroom-DVR
http://www.dslreports.com/forum/r21059693-With-16-update-HD-Shareing
http://www.dslreports.com/forum/r21052654-MultiRoom-DVR-Question
http://www.dslreports.com/forum/r20906318-Some-new-features-coming-w-IMG-16
http://www.highdefforum.com/showthread.php?t=78850
http://www36.verizon.com/fiostv/MyAccount/Members/Newfeatures.aspx
Note that the last one is a Verizon site.
Justin
Verizon FiOS TV, Internet, and phone
Keller, TX
Message Edited by Justin on 09-09-2008 04:20 PM

Recurring Multi-Room DVR problem

Hello.
My multi-room DVR (new - installed in April) is repeatedly having issues lately. Once about two weeks ago we turned it on and, though the FiOS live TV option was working fine, the DVR button brought us to a screen saying something about how the multiroom DVR is unavailable and to try unplugging it. There were no recordings. We did unplug it and leave it unplugged for about 5 minutes. When we plugged it back in it was working again but no programs or scheduled recordings were saved. It was like starting from scratch and we were frustrated, but we thought the problem was solved.
Since then the same thing has happened three more times. The third time I live chatted with a Verizon support tech and she ran some remote tests and reset the machine and it worked. The saved and scheduled recordings were back too, but one scheduled recording just hadn't been recorded (probably because the issue was happening with the DVR all afternoon without us knowing and so it wasn't able to record. Today it happened again (for the fourth time) and I went on FiOS support troubleshooting. A reset of the machine worked, and our couple of recordings that we have had since the last time this happened are still there.
So the problem seems to be getting better. But, I'm still frustrated because I don't understand what the underlying problem is and how to fix it. I don't want to be doing this troubleshooting every day. Especially because if it malfunctions while I'm at work or, even worse, away for a week it won't record my shows. What's the point of having a DVR if I can't be sure that my shows will be saved for me to watch at my convenience?
Does anyone know what might be wrong with the machine or its settings and how I can make sure this doesn't keep happening on a regular basis?
Thanks,
Emily

Hi Emily - I sent you a message to get some more information about your DVR issues. Please respond when you're able. Thanks -- Karl
Karl
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Is it really necessary for me to replace my STB 7100 series with this new multi-room DVR?

I just wanted to know other people's opinions on this because so far, I'm leaving my existing setup alone. I was looking on line to see what upgrades may be available to me and the multi-room DVR is one of them, which now I see is not only available to just new customers.
But here are some of the reasons for my hesitance about switching:
- I never record anything and I never will. People say "never say never" but that's one "never" statement that I make pretty confidently.
- I only have one TV in my house, just in the living room.
So I guess my question is, "What would I gain, if anything?" Or would getting that new DVR be good preparation for further upgrades in the TV Guide Display?
As long as I can watch my TV and all the basics are working as they should, that's really all that matters to me.
Solved!
Go to Solution.

Based on your comments you don't need a DVR.
However if you were to decide to get one you only should get a HD DVR. The multi-room is a software feature, not different hardware, that can be enable if you ever setup an additional stb for another room. The multi-room feature is an additional $4 over the price of the DVR.

Multi Room DVR will not record...only has option to get "Reminder "

Similar Messages

Maybe you are looking for