Multi Transaction Type Handling for Service Desk???

Hi Guys,
I know that it is possible to have more that one Service Desk transaction type and I know that there is a Badi for it to differentiate when the ABA notification arrive at the SAP Solution Manager.
For example if a SLFN and a ZLFN exists, can someone tell me if it is possible that both transactions types can be send to SAP OSS???
If yes, what customizing has to be done for this requirement???
Thanks and beste Regards
Abosi

Hello,
What Support Package level are you on? Please check in SPRO for the following node:
SAP Solution Manager Implementation Guide
-> SAP Solution Manager
-> Scenario-Specific Settings
-> Service Desk
-> Service Desk
-> Multi Transaction Type Handling
There are activities to configure mappings in both CRM to ABA notification and ABA notification to CRM. If the BAdIs mentioned in the documentation here are not present in your system, sorry, your Solution Manager cannot do it.
I hope this information helps.
Best regards,
Miguel Ariñ

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Create Structure and Table type below:
1. Structure: ZTEXT_HEADER_01
Description: Text header for ZRMD_ORDER
Component Component Type Data type Length Decimal Short text
TDOBJECT TDOBJECT CHAR 10 0 Texts: application object
TDID TDID CHAR 4 0 Text ID
TDTEXT TDTEXT CHAR 30 0 Short text
TDLINE TDLINE CHAR 132 0 Text line
TDFDATE TDFDATE DATS 8 0 Date creat
TDFTIME TDFTIME TIMS 6 0 Time Created
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Short text : Table of Text header for ZRMD_ORDER
Line type: ZTEXT_HEADER_01.
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Variable name Type assignment Associated type Default value
ZGT_TEXT TYPE CRMT_TEXT_WRKT
ZGS_TEXT TYPE CRMT_TEXT_WRK
ZGT_TEXT_HEADER TYPE ZTEXT_HEADER_01_TAB
ZGS_TEXT_HEADER TYPE ZTEXT_HEADER_01
ZTDLINE TYPE TLINE
ZGV_DISABLE_TEXT TYPE C Y
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Build the Long text for out put
 data: ZLT_ttxit TYPE TTXIT.
Spread out the text line for this
 refresh: ZGT_TEXT,
 ZGT_TEXT_HEADER.
 ZGT_TEXT[] = gt_text[].
 Delete ZGT_TEXT where ( STXH-TDID = 'SUZZ' OR STXH-TDID = 'ZZ'
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Sort descending by date and time
sort ZGT_TEXT descending by STXH-TDFDATE
 STXH-TDFTIME.
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 clear ZGS_TEXT_HEADER.
 Text ID
 ZGS_TEXT_HEADER-TDID = ZGS_TEXT-STXH-TDID.
 Text Title
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 ZGS_TEXT_HEADER-TDTEXT = ZLT_ttxit-TDTEXT.
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 loop at ZGS_TEXT-LINES into ZTDLINE.
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NEW_TEXT_HEADER_TEXTID_DESC
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Note: This documentation/code is delivered as is, and Bombardier Aerospace makes no warranty as to its accuracy or use. Any use of this documentation/code is at the risk of the user.

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Message was edited by:
SRINIVASAN RENGANATHAN

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Multi Transaction Type Handling for Service Desk???

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