Multi-user license on creative cloud

Hello,
We have multi licenses of the creative cloud on the same user name but each time a user signs in, Adobe forces the other active users to be signed off. Is there a work around for this issue? (See the screen shot attached).
Thanks.

Thanks Bob,
Yes, I'm sure we have multiple user CC because we have purchased 4 different licenses of CC, but I'm not sure if they have set up our main account properly as multi users. I'll contact Adobe directly.
Regards,
Maryam

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Please refer the kb: https://helpx.adobe.com/creative-cloud/creative-cloud-teams.html .
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>

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Yes. Yes. Yes.
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[Personal Information Removed]

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Anne,
This is a frequently asked question and I am sure by opening the link given below all of your questions will be answered. For accessing this feature of adding users, you should be the Admin in your Team account.
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html
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[email protected]

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Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
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http://www.adobe.com/au/products/creativecloud/faq.html
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Adobe emloyees can see the email address you are using to post with here, so no need to make it post it here. This is a public forum and we do not want you to recieve spam email.
Here is the help article for when you are mistakenly prompted for a serial number: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html. Did you purchase an English-only subscription by chance? If so switch the language to International English.
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Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

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Bob Atwell wrote:
Since I know that Adobe isn't in the business of intentionally alienating its customers I'd like to see this same kind of option made available to casual users in some way that could minimize Adobe's costs. Adobe has always been the upscale product and even casual users of your software might benefit from not having to phone home more than once a year if they chose to pass on updates.
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HHL

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OK, here goes.
Click http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Click I want to Change My Membership : Upgrade, Renew, Or Restart
The information that you seek is under I want to change to an annual membership or creative cloud membership.
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Hi Jamesleegood,
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Thanks,
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Multi-user license on creative cloud

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