Multicam won't enable premire pro cc

ok, so last year after years of operation adobe cs5.5 worked great. then adobe just one day stopped working. I contacted online support like I am doing now and was told I had to upgrade my system and my software. so I spent thousands on new system (which other than a newer operating system was basically the same specs I am running now) and have been paying the full monthly subscription. Yet Adobe premeire pro cc still will no longer edit multicam footage. I have watched the videos and tutorials and even though I follow them exactly like they are shown. I still can no longer edit video. This has put my small media company out of business and I began turning clients away and have recently had to find a day job working for some one else after years of being a self employed wedding and music video producer as a direct result of this software not doing it's job like it once did.
Despite my many efforts I have yet to get any direct contact from adobe in this matter, If adobe does not rectify this situation I am going to be forced to take more drastic tactics.
I'm running :
Adobe cc
windows 8.1
intel i-7 4790 cpu @3.60
24 gb ddr3 memory
nividia gforce gt-640
Nikon d5200
panasonic hmc-150
here's my list of issues that have never been fixed :
1. importing files as small as 30 seconds long takes hours, software freezes
2. if I can get the files to import I select them ... then right click ... create multicam sequence
3. a) cc not responding
b) error can not sync files do not match
the frustrating part is that everything worked great then one day boom.... no work (even after a new system and upgrade to cc)

Did you buy the perpetual license version of CS6... with a serial number... or did you install the subscription version of CS6?
If you have a serial number, you may need to UN-install, run the cleaner, and RE-install with your serial number
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

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