Multicategorization in complaint / order service

Hi gurus,
I want to set a schema categorization to my documents (complaint and order service).
I have created a schema with both area applications, wiht the subject profice service (standard profile).
I have assigned the customizing in header documents to the subject profile: service.
The problem is the fields in the header of both documents are grayed and in the order service only can change the fields of my categorization but in the position...i dont know why only here...Although in the text of this categorization (category 1 and category 2) appears the description of the category despite the code state I have assigned in the schema...
Any sugesstions?
Regards and thanks in advance.
Mon

I solved one problema...i can see the categorization fields (not grayed)..
I check this: CRM - CRM Cross-Application Components - Multilevel Categorization - Assign Transaction Types to Catalog Categories --> In this customizing empty entries for our documents...
Thanks.
But the categorization text is not correct, not appears the code state of the category but the description...very strange.
Any help?
Regards and tx.
Mon

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Multicategorization in complaint / order service

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