Multimedia button issues

The story as it goes...
Model PSAR9A-02J001
Fresh recovery of laptop to preinstalled Windows 7 Home Premium 64 bit
When i press the touchpad on/off button or mute button i get UAC warning that starts toshiba button assignment tool
The button assignment tool and no options appear in the dropdown box
have downloaded the Toshiba VAP from the australian website (tc00215000l.exe) - read in other threads that this may help
when i run this executable it seems to extract the files and begin the installation then i recieve the error
Setup TVAP Error. [0x80C70220]
any help would be greatly appreciated as i'm at the end of my rope with it.
If i install Ubuntu at least i'll know why the buttons dont work.

It is really strange you have this problem with original preinstalled recovery image.
What you can try is to install recovery again, remove preinstalled VAP, restart notebook and install latest version offered for your notebook model.

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