Multiple Action Box Conifgurations in one CIC Profile - is it possible ??

Hy,
We work with different action box configurations as they differ for each business unit. Still the configurations have a common base some general over all settings.
If I make a change on one of the general settings I have to work through all the action box configurations and change it manually. I wonder if there is no other solution.
I've tried to find a way to set up a general configuration with the general over all settings and a configuration only providing the specific need of each business unit but there seams to be no possibility to include two or more action box configurations into one CIC-Profile.
Has anyone of you already dealt with this problem?
Maybe I missed a hint in the documentation?
Any ideas, suggestions, help?

Hi
check the linkbelwow to know in detail about action box configuration
http://help.sap.com/saphelp_crm40/helpdata/en/e9/d1cb58c5f111d2b8e6006008ec2322/frameset.htm
http://help.sap.com/saphelp_crm40/helpdata/en/ff/7f5a9bb64711d2b8d6006008ec2322/content.htm
http://help.sap.com/saphelp_crm40/helpdata/en/cd/a362f84f1a11d586cd00008658acb2/frameset.htm
Reward points if helpful
Dinaker vikas

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IS IT POSSIBLE TO CREATE TRANSACTION WITHOUT USING ACTION BOX?

HI,
We are trying to implement CIC NON-TELEPHONY.
Our requirment is simple we need to create complaint from CIC.
Is it possible to create a transaction without calling it from action box using default workspaces.
I mean i will not configure action box at all all i do is create a default work space for complaint which appears when the CIC screen is called up.
Is it really possible to create this way or is it mandatory that the transaction should be called from action box only to create it?
Can some one please advice on this we just need to create a couple of transactions from CIC 'cause we are planning to set up a small call centre.
Though i am not sure of the way it needs to be created i tried to create it with default workspaces ( i mean i did not call it from the action box) but the problem is while i create the transaction in this way i have a problem with partner determination and organization determination they are wrongly determined.
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As far as I know, the way that you use the Default workspace(Business Activity) with the transaction type as Complaint should be fine. There is no hard and fast rule to only create the Complaints in CIC via Action Box.
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