Multiple appointments in iCal

I'm one week into using iCal as an appointment diary for a healthcare practice.  We often need to book 2 patients in at the same time.  Mostly, these sit side by side but occasionally they overlap - is there anyway to sort this out?  This is especially bad if one appointment is longer than the other.
Would appreciate any help you can offer.
AT

.....iCal......waaaaaayyyyy too complicated for me apparently.  I ended up switching phones which doesn't use iCloud and now I can happily eliminate this calendar mess from my dock.  Wow.  1/2 my day was spent on the calendar mess.  Glad that nightmare is over!

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