Multiple crashes in nspect.exe during system update

Question

While running Lenovo System Update on a stock ThinkPad T61 with 3 MB memory running the initial install of Windows XP, there are multiple reports of a crash in nspect.exe .
A typical message from the Application Log is:
Event Type:     Error
Event Source:   Application Error
Event Category: None
Event ID:       1000
Date:           7/4/2013
Time:           9:33:08 AM
User:           N/A
Computer:       WIZZBANG
Description:
Faulting application nspect.exe, version 4.22.3.0, faulting module tvtcoreutil.dll, version 4.21.11.0, fault address 0x00002436.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 6e 73 70   ure  nsp
0018: 65 63 74 2e 65 78 65 20   ect.exe
0020: 34 2e 32 32 2e 33 2e 30   4.22.3.0
0028: 20 69 6e 20 74 76 74 63    in tvtc
0030: 6f 72 65 75 74 69 6c 2e   oreutil.
0038: 64 6c 6c 20 34 2e 32 31   dll 4.21
0040: 2e 31 31 2e 30 20 61 74   .11.0 at
0048: 20 6f 66 66 73 65 74 20    offset
0050: 30 30 30 30 32 34 33 36   00002436
0058: 0d 0a                     ..
All the messages are exactly the same.
I don't know if the problem is connected to the following crash in the Ultranav driver:
Event Type:     Error
Event Source:   Application Error
Event Category: None
Event ID:       1000
Date:           7/2/2013
Time:           9:00:30 PM
User:           N/A
Computer:       WIZZBANG
Description:
Faulting application syntpenh.exe, version 16.2.19.7, faulting module syntpenh.exe, version 16.2.19.7, fault address 0x000a5f72.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 73 79 6e   ure  syn
0018: 74 70 65 6e 68 2e 65 78   tpenh.ex
0020: 65 20 31 36 2e 32 2e 31   e 16.2.1
0028: 39 2e 37 20 69 6e 20 73   9.7 in s
0030: 79 6e 74 70 65 6e 68 2e   yntpenh.
0038: 65 78 65 20 31 36 2e 32   exe 16.2
0040: 2e 31 39 2e 37 20 61 74   .19.7 at
0048: 20 6f 66 66 73 65 74 20    offset
0050: 30 30 30 61 35 66 37 32   000a5f72
0058: 0d 0a                     ..

Answer 1

Hello,
Is the ThinkPad still on Windows XP RTM level?  If so, try installing Service Pack 3 for Microsoft Windows XP and then re-running the ThinkVantage System Update Utility.  There might be some dependencies in those faulting modules which require functionality in the XP SP3 level Windows kernel.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
  Deutsche Community   Comunidad en Español Русскоязычное Сообщество