Multiple drivers no longer install properly
The situation started when I tried to connect a disk drive from another laptop that had died, to my HP Pavilion dv7 Notebook, i7-2630QM, using a USB 3.0 to 2.5" SATA HDD/SSD cable I purchased from StarTech.com in order to recover some files. When I connected the cable to the usb 3.0 port the system tried to install the device driver but it was not successfully installed. When I looked into the matter with the Device Manager nothing shows up under disk drives except the internal drive; there is no usb mass storage device under the usb controllers category; instead it has an unknown device with yellow exclamation pt. and an ASMT1051 label with a yellow exclamation point due to a driver install failure. The device listed in the properties specified is c:\windows\system32\drivers\USBSTOR.SYS. In looking for an answer to this condition I went online at Microsoft, Tom's hardware, and Seagate. Following some suggestions that the driver file may be corrupted, I deleted the driver file and rebooted the system. The driver file was reconstructed but no change ensued when I reinserted the cable. Updating the driver, uninstalling the device, etc also had no effect on the problem. All OS updates were also applied to my system.
I then contacted StarTech for some insight into the issue. On their Windows 7 machine the cable [without disk drive attached] worked fine but it didn't use this driver it used the disk.sys and partmgr.sys files. At their suggestion I tried connecting the cable to a Samsung netbook I had running a Win 7 Starter OS without the hard drive. The system detects the cable, installs the driver properly. the device manager sees the cable as a disk drive ASMT2115 usb device. The driver details for this device specifies c:\windows\system32\drivers\disk.sys and partmgr.sys. Under the usb controllers besides the usb composite device it has a usb mass storage device. I also installed the cable on a friend's Windows 8.1 system successfully. This kind of eliminated the cable as the source of the problem.
After this I suspected the dv7 notebook had the problem. In searching the HP support website I found this post http://support.hp.com/us-en/product/HP-Pavilion-dv7-6100-Quad-Edition-Entertainment-Notebook-PC-seri...
This post suggested uninstalling the usb root hubs and rebooting the system to alleviate the problem. Upon doing this I ran into multiple failures when rebooting. I now still cannot successfully attach the hdd/usb cable, but I also no longer can log into the system using the fingerprint scanner, and I cannot use my usb connected HP laserJet printer.
I hope this dissertation isn't too disjointed for you to understand. Can you please help me with this issue? I would at least want to get the system back to where I can use my printer so I can print out my income tax forms and other documents. I also have a file which shows the Device Manager listing but I don't know how to attach the file to this post.
Thank you for reading.
This question was solved.
View Solution.
Hi @Mitch8 ,
Thank you for your inquiry.
I understand that you are trying to connect a HDD via USB to 2.5HDD/SSD cable. After uninstalling and reinstalling the USB root hub you had multiple failures on reboot including the fingerprint scanner and HP laserjet printer.
You could try doing a Windows restore back to a known good date to acquire your fingerprint scanner and printer back up and running. If that is successful once you have your income tax and other documents printed off, I would recommend doing a recovery back to factory.
HP Notebook PCs - Using Microsoft System Restore
You could also try running HP Support Assistant to look for HP drivers and software.
You could try reinstalling the HP laserjet printer as that may also work.
Performing an HP system recovery (Windows 7)
There will be an option during the recovery to backup your personal files to prevent data loss.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Good Luck!
Sparkles1
I work on behalf of HP
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