Multiple "FAILED UPDATES" warnings for CS5 Design Premium

I am not good at forums and hope this is the right place. If not, please someone guide me because I need help.
I have gotten a failed update warning many times on my Win7 Ultimate machine after trying to do a maintenance update on my CS5 Design Premium. Does anyone know what to do? With all due respect I was angered to learn from Prakesh via chat support that I had to turn to the forums for help with a software update issue!! I thought forums were for learning how to use features of the software, not what I would consider a software technical issue. Is this common with ADOBE?
I also have CS6 Production Premium but haven't encountered any update issues with it.......yet.
ANY help would be greatly appreciated. I spent THOUSANDS of dollars on these 2 packages and can't believe I can't make a call to ADOBE!

update manually, http://www.adobe.com/downloads/updates/

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