Multiple Failures with Auto Export Private Preview for one DB

My Customer has received 7 failures so far this month for their daily exports for a specific Database. While they understand this service is in private preview,
this failure rate is abnormally high from their experience with this service and the Customer is asking for Microsoft to investigate. They are not experiencing this same failure rate on any of their other production DB exports. The
error logs show the following:
Start Time: Saturday, July 05, 2014 2:08:01 AM
End Time: Saturday, July 05, 2014 2:29:50 AM
Subscription ID: <SUB ID>
Server Name: <SERVER NAME>
Database Name: <DATABASE NAME>
Operation Name: Export
Operation ID: e8f916a6-838d-457c-be3c-83257b7c039b
Status: Failed
Details: Error encountered during the service operation.
Could not connect to database server.
Cannot open database "<DATABASE NAME>" requested by the login. The login failed.
Login failed for user '<DB ADMIN USER>'.
This session has been assigned a tracing ID of 'ebc9b95b-e777-49b1-82d8-064549c6fe95'. Provide this tracing ID to customer support when you need assistance.
Can we please have an Engineer supporting the Auto Export Private Preview review this matter and the error logs further to help us understand if the multiple failures are considered
normal or high?
Thank you,
Frank Ellero
Frank Ellero - Microsoft Corporation

Hi,
The error you have mentioned points to the connectivity issues to the database.Please have a check on the below link for more information:
http://social.technet.microsoft.com/wiki/contents/articles/1719.windows-azure-sql-database-connectivity-troubleshooting-guide.aspx
http://support.microsoft.com/kb/2980233/en-us
If the issue persists, I would recommend that you have a
Technical Support Ticket opened as it would require dedicated troubleshooting.
Regards,
Mekh.

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